Customer Care Advocate
Remote Customs Consultant Job
Job Description
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary of Job:
Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts.
What You'll Do:
Must be located in the Phoenix, AZ metro area.
Schedule may include weekends/nights.
Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries. Properly transfers calls to appropriate teams and departments.
Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
Performs troubleshooting for site issues and functionality.
Maintains high service levels as established by the department.
Meets or exceeds established metrics and performance goals including productivity and quality of activities.
Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
Processes plan upgrades and downgrades at the users request.
Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.
What You'll Need:
Passionate about Customer Service
Prior work in B2B preferred
Detail-oriented, organized, and an expert on time management
Passionate, optimistic, and a team player
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Easily builds rapport and establishes relationships with customers and colleagues
Coachable. Listens to and implements feedback from Supervisor
Listens patiently. Will probe and clarify to get necessary details from customers
Flexible work schedule is needed
As Part of Our Team Youll Enjoy:
Competitive salary
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan
Category: Customer Service
The US base salary for this full-time position is $20.75ph.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: *****************************************************************
Company DescriptionZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.
Customer Service Representative
Customs Consultant Job In Fairfax, VA
Automotive Customer Service Advisor - $13.00-$14.50/hr. plus bonuses
Full Time and Part Time
Increase your wages through completion of in house, paid training!
No experience necessary!
What you'll do:
-Act as a trusted adviser to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road.
-Responsible for the organization and productivity of the service center through guest interactions thorough vehicle inspections, and service and replacement part knowledge
-Perform automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
-Maintain a clean and safe workplace
Benefits Include:
-Health Insurance (Dental, Vision, Medical)
-Paid vacation and holidays
-Matching 401(k)
-Paid on-the-job training
-Leadership development and coaching
-Company provided uniforms and tools
-Tuition reimbursement including technical certifications
-Safety shoes offered through the company
-No late evenings
Qualifications:
-You are friendly and ready to work as part of a customer-focused team
-Have an eagerness to learn
-You can lift up to 50 pounds
-Have full mobility and the ability to work with your hands above your head
-Can stand for extended periods of time and climb stairs
TEXT-TO-APPLY NOW!
Text "jobs-dv" to 23000
PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pre-Licensed Representative - Onsite
Customs Consultant Job In Richmond, VA
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
How do you become a Licensed Insurance Agent? Teleperformance offers a 5-day paid training to help you prepare for the State Insurance Exam.
What can you expect? Teleperformance will provide a trainer, learning tools, and cover the cost of your state exam!
After you pass the exam, Teleperformance will support you in obtaining your license in all the states/territories we operate in.
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Richmond, Virginia location.
Your Responsibilities
As a Pre-Licensed Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Service Advisor - Truck Care
Customs Consultant Job In Virginia
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love's!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets.
Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
SAP CX - Customer Experience Consultant
Remote Customs Consultant Job
Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.
Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.
Droisys is seeking SAP CX - (Customer Experience) Consultant job offering Remote Work for a long-term job opportunity in the USA.
Here are the job details
Job Title SAP CX - (Customer Experience) Consultant
Job Location Remote Work
Duration 12 Months
Rate $105/hr C2C
Job Description
Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud.
Must have experience with ITAR Compliant in SAP.
Facilitate client conversations to assess requirements, define scope and recommend best practices for SAP CX Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
Experience with SAP Process Modelling Suite (Signavio, ARIS, Visio)
Good understanding of SAP SD/Order management cycle in SAP.
Must have cross functional Integration knowledge with CRM/Sales force/SAP.
Lead the implementation configuration and customization of SAP Sales Cloud and Service Cloud solutions ensuring alignment with client needs and industry best practices.
Provide guidance and support for the transition to SAP Service Cloud version 20 leveraging knowledge of the new features and capabilities Collaborate with cross functional teams including developers' architects and project managers to deliver scalable and reliable SAP CX solutions.
Apply expertise in the utilities industry to address unique customer experience challenges and develop relevant solutions.
Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
Customer Service Specialist
Remote Customs Consultant Job
Job Opportunity: Customer Support Representative/Account Representative-Sr
Pay Rate: $18-19.16/hour
Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year.
In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.
Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience.
Job Responsibilities for Client Support Service Professional:
Provide exceptional support for Morgan Stanley clients through incoming calls, addressing service inquiries with accuracy and efficiency.
Assist with Cash Management products, online account access, mobile app usage, and general financial questions.
Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment.
Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team.
Benefits Info
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
CRM Specialist
Remote Customs Consultant Job
Waybetter Marketing is a marketing agency based in Columbia, Maryland. We are seeking a CRM Specialist to join our team. The right candidate will have 5+ years of experience, extensive experience with CRM tools such as Slate, Klaviyo, Marketo, or others, and the ability to be physically present in our Maryland office on Mondays, Tuesdays, and Thursdays. We offer a hybrid schedule, with remote Wednesdays and Fridays for all employees.
This is Something You'll Want to be a Part of:
We are a team of passionate marketers and technologists dedicated to helping colleges and universities increase their student enrollment. Our focus is exclusively on the higher education industry, and we use hyper-personalized, data-driven campaigns to achieve our goals. We tap into top marketing automation tools and our team's bright minds to deliver exceptional results for institutions of all shapes and sizes across the country.
As a key member of our Slate services team, you'll work with Technolutions' Slate-a leading CRM platform widely used across higher education. You'll help institutions optimize their CRM systems to effectively recruit and enroll students.
You'll Enjoy Days of:
Partnering with colleges and universities to enhance their CRM capabilities, improving student recruitment and operational workflows.
Serving as the lead architect, engineer, and builder on CRM enhancement projects, guiding everything from concept to completion.
Collaborating with colleagues and external partners to coordinate project timelines and deliverables, ensuring seamless communication and on-time completion.
Conducting thorough quality testing of all projects before final delivery to ensure flawless execution.
These Are The Types of Things You'll Help Clients With:
Configuring and strategizing data infrastructure
Configuring student-facing portal (web) pages
Designing and optimizing forms
Managing event configurations and strategies
Configuring applications, reader bins, workflows, and strategies
Overseeing CRM integrations and their configurations
Crafting reporting structures and strategies
Building and automating email workflows
Implementing dynamic content strategies
This Role is Perfect for You If:
You have experience with marketing automation tools like Slate (higher ed), Klaviyo, Marketo, Salesforce, Eloqua, or similar.
You're technically skilled and eager to develop your technical expertise further.
You thrive under deadlines and consistently deliver top-tier results.
You're detail-oriented with a relentless focus on execution and quality.
You excel at communicating complex ideas clearly and effectively to both technical and non-technical audiences.
You're motivated, competitive, and driven by results, with a positive attitude to match.
Why You Want to Work at Waybetter:
We're an established, agile company poised for continued (and considerable!) growth. We work really hard but also believe in a healthy work-life balance. Helping colleges and universities market to prospective students is a truly rewarding experience. Our clients are genuinely grateful for what we do. At Waybetter, you'll find impactful work, growth opportunities, and a great team culture.
Take a peek at our crew: *****************************************
Need something beyond a picture? Hear us speak from this sampling of webinars: ********************************************
Waybetter Perks:
Competitive salary + bonus
Health insurance
401(k) with a guaranteed 3% profit sharing
15 days PTO plus numerous company holidays
Paid parental leave
Pre-set work-from-home days
Professional development stipend
Free snacks
Learn more about Waybetter: ***********************************
Only applicants in the Baltimore/DC region will be considered. Long-term remote work arrangements are not available.
Customer Service Representative
Remote Customs Consultant Job
Fully Telework
**US Citizenship Required**
We are looking for a seasoned Customer Service Representative to join our team working in a fully remote capacity. This position is supporting the Department of Labor and offers a variety of 4 day, 10 hour shifts. It is a great opportunity for someone who wants to utilize their skills in the comfort of their own home
Job Description: As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.
Job qualifications:
A minimum of two years call center customer service experience
High School diploma or General Educational Development (GED) certificate
Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
Ability to control the pace, flow of the inquiry, and manage call time effectively
Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers
Ability to listen to, empathize with customers, and acknowledge their concerns
Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
Ability to gather and document information to determine a customer's needs, apply problem solving skills, and resolve the inquiry/request effectively
Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
Ability to use the web to search and retrieve information
Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment
Ability to take direction within a team setting and complete team-related work promptly
Equivalent to a low-risk public trust background investigation
Other job specifics:
Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
Able to work in a fast-paced environment
Customer Account Representative
Customs Consultant Job In Virginia Beach, VA
Are you a people-oriented, sales-driven individual with a passion for customer experience and a hunger for career growth and leadership opportunities? If so, we want you to be a part of our dynamic Sales and Customer Experience Team!
Why Choose Us:
Unlimited Growth Potential: We believe in nurturing and promoting talent from within. As a Customer Account Representative, you'll have the chance to fast-track your career and step into leadership roles as you excel.
Customer-Centric Culture: We're all about delivering exceptional experiences to our customers. For that to happen our team needs to feel taken care of. A happy team makes for happy customers.
Sales Excellence: Dive into the world of sales and learn transferable skills that will always be in demand. We provide comprehensive training and support to help you achieve your sales goals and beyond.
What We're Looking For:
People-Oriented: Your ability to connect with people is what you pride yourself on. You enjoy building rapport and understanding the unique needs of each customer.
Interested in the art of Sales: You're excited about the art of selling. Whether you're a seasoned pro or just starting, you're hungry to learn and succeed in a sales-driven environment.
Desire for a Career: Your career development is a priority, and you're eager to take on leadership roles as you grow with us.
Key Responsibilities:
Customer Engagement: Develop strong relationships with customers, understanding their needs, and offering tailored solutions.
Sales: Drive sales through effective communication and product knowledge. Achieve and exceed sales targets.
Team Collaboration: Work closely with our Sales and Customer Experience Team to deliver outstanding results and support each other's success.
What We Offer:
Competitive Compensation: A rewarding package including base salary and performance-based bonuses.
Training and Development: Continuous learning opportunities to enhance your sales skills and advancement opportunities.
Dynamic Workplace: Join a passionate team in a positive and collaborative environment.
Career Advancement: Clear paths to leadership roles for high achievers.
Customer Success Specialist
Remote Customs Consultant Job
Open to remote and on-site or candidates!
Career Opportunity: Customer Success Specialist - Remote
Overview the Customer Service Team:
Passionate about helping people? Join our growing Customer Success Team at PESI where we provide amazing and personalized customer support for behavioral health, rehab, and healthcare professionals around the world! Make a difference as we provide Best-In-Class customer service by being empowered to do what's best for our customers each and every day, so they can provide services to tens of thousands of clients a year.
What You Will Be Doing: (responsibilities)
Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systems
Monitor and handle a wide variety of incoming phone and e-mail requests from customers
Evaluate and identify opportunities to drive process improvements that positively impact the customer experience
Provide technical support for accessing online registrations and online programs
Take payment information and other pertinent information such as addresses and phone numbers
Assist customers in making purchasing decisions
Collaborate with other departments by working on projects outside of the customer service area
Work during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 6:30am-3pm CST shift)
Responsible for other duties as assigned
What You Bring to the Team: (skills and requirements)
Associate degree and/or equivalent work experience in customer service/support
1+ years of experience in a customer service or help desk capacity strongly preferred
A passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both written and verbal
Capacity to research and resolve complex customer issues and are comfortable making decisions independently
Possess a strong work ethic and team player mentality
Must type a minimum of 35 WPM
Possess the skill and ability to quickly pick up new technologies and software
Has the ability to handle a variety of customer dispositions
You're flexible with change and comfortable working in the grey
Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader
High-speed internet required if working remote
What Would Thrill Us:
Experience working with multiple computer systems
Knowledge of various webinar delivery platforms, i.e., Zoom
Involvement and success in a fast-paced, quickly changing environment
Knowledge of technical support issues related to internet connectivity and PC troubleshooting experience
Prior leadership and/or training roles
What We Do:
At PESI, we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients' lives.
How We Do It:
Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors.
We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.
We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.
We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need
Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment
Equal Employment Opportunity
PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Customer Care Specialist - State Implementation
Customs Consultant Job In Reston, VA
Are you an experienced Customer Care Specialist - State Implementation with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Customer Care Specialist - State Implementation to work at their company in Reston, VA(Remote).
Position Summary: The need is to handle overflow case management supporting the implementation of the SAT and PSAT assessment program. These roles will support their hands-on work, remotely, in a call center scenario. The selected candidates will handle phones and respond to emails. In support of the "boots on the ground” work the State Implementation Support Specialists are doing on the SCPM team. You will be responsible for supporting questions and issues in relation to the implementation of state's SAT and PSAT assessment program. You will be an escalation point of contact for the state department of education, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test in spring 2025. school in the state. This will include managing escalations in a timely manner and within the specified guidelines and policies of various internal departments. You will be most successful in this role if you are a problem-solver, fast-learning specialist who is willing to go above and beyond to support customers and find resolutions to issues.
Primary Responsibilities/Accountabilities:
Provide Exceptional Customer Service (75%)
Be an expert in company policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.
Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship with each of the client's departments listed above and external vendors, specifically the various customer service outsourced partners.
Communicate effectively, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel.
Work within aggressive timelines and with extremely sensitive student cases.
Handle high volume caseloads while ensuring that cases are researched and closed within established timelines.
Learn multiple customer service and operational system applications required to manage escalated customer service cases.
Take a hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases.
Conduct manual processes to implement exceptions workarounds.
When necessary, provide manual support for data entry and exceptions.
Provide support of other work across Operations Division as needed to support shared goals.
Complete Special Projects and Continuous improvement (25%)
Provide operational readouts and status on customer inquiries and trends within client's and/or externally with customers
Assist with customer outreach for special projects
Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
Perform other related duties and projects as assigned
Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns
Qualifications:
3-5 years of customer service experience managing customer escalations in a high-volume customer service operation (required)
3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience (preferred)
The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.
Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.
Effective planning, prioritization, and problem-solving skills.
Computer literacy, including Microsoft Office applications
The ability to manage relationships with peers as well as multiple levels of management
Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
The ability to be flexible and quickly adapt to new methods, situations, and requirements
The ability to travel 4-6 times a year to our offices and/or vendors.
A college degree (preferred)
5+-year, customer service professional with strong communication skills and service-solution oriented mindset; someone that is great at analyzing scenarios and problem solving with attention to detail. Candidates must have experience as tier 2 support handling customer inquiries (will be cases from teachers, parents, students); they will be utilizing client systems (most like salesforce CRM).
Most ideal if the person has education experience...double great with assessment administration. So, high-level customer support w/problem solving, research, communication skills preferably in the education space and most ideal if assessment, too.
Customer Service Representative
Customs Consultant Job In Fredericksburg, VA
HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home).
This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.
Job Duties and Responsibilities
(Essential Job Functions)
1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
Research and answer calls from clients, underwriters and third parties.
Advise clients regarding insurance coverage and risk management issues.
Process policy changes and cancellations.
Handle claims and billing inquiries.
Foster and maintain good working relationships with insurance companies and underwriters.
2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.
3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.
4. Perform any additional responsibilities as requested or assigned.
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
High School Diploma or equivalent work experience and knowledge.
Experience:
Two years successful servicing experience with independent agency (or equivalent).
Knowledge and Skills:
Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
Excellent analytical, problem-solving, and decision-making skills.
Excellent oral, written, and interpersonal communication skills.
Proven automation, time management, and organizational skills.
Familiarity with risk assessment and risk management techniques.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
Property and Casualty License
Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement
General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits
Equal Opportunity Employer
If you are interested in this opportunity, please apply here or send your confidential resume to ************************** - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.
Head of Customer Experience
Customs Consultant Job In Richmond, VA
At Faye, we're redefining travel insurance and delivering unparalleled customer care. As we continue to grow rapidly, we're looking for a visionary Head of Customer Experience to scale our global operations and elevate our world-class service to even greater heights.
What You'll Do:
Lead with Impact: Build, mentor, and inspire a top-tier CX team across Richmond, VA, and Tel Aviv.
Shape the Strategy: Design and execute an omni-channel CX strategy, ensuring seamless, delightful interactions across all customer touchpoints.
Expand Expertise: Enhance team capabilities to provide comprehensive support for our evolving product lines.
Leverage Innovation: Use data and cutting-edge tech to scale operations, optimize workflows, and set new industry benchmarks.
What We're Looking For:
7+ years in CX leadership, managing global teams of 50-100+ reps.
Expertise in scaling omni-channel B2C environments using tech-driven solutions.
Proven success in crafting and executing long-term CX strategies.
Startup or relevant industry experience (insurtech, travel, fintech) preferred.
Native-level English fluency; familiarity with U.S. customer expectations is a plus.
Why Join Faye?
Join a thriving, fast-paced team committed to reshaping travel insurance with cutting-edge solutions and best-in-class customer care. You'll play a pivotal role in driving growth, innovation, and setting new standards in customer experience.
Call Center Specialist
Customs Consultant Job In Alexandria, VA
We are seeking a customer-focused, detail-oriented individual to join our Customer Support Team. This role requires strong computer proficiency, excellent interpersonal skills, and a commitment to delivering outstanding customer service via phone, email, and chat in a hybrid environment. The ideal candidate will possess exceptional verbal and written communication skills, be able to handle high-volume calls and assist customers with Federal regulatory requirements related to the NFIP. If you thrive in a fast-paced environment and are passionate about helping people, this opportunity is for you.
Key Responsibilities:
Respond to inbound communications via phone, chat, or email from customers, providing accurate information regarding Federal regulatory requirements, specifically the NFIP rules and guidelines.
Make outbound calls to customers for follow-up or next steps.
Guide customers through the Flood Map and NFIP processes, ensuring they understand flood insurance risk ratings, policy options, and documentation requirements.
Interpret Flood Insurance Rate Maps (FIRMs) and explain geographic flood risk information to customers.
Manage a high volume of customer interactions, resolving customer's inquiries professionally and efficiently while maintaining quality service standards.
Escalate complex issues to the appropriate departments when necessary.
Maintain accurate and professional customer interaction records summarizing the interaction ensuring all customer information is up-to-date and recorded properly in the system.
Qualifications:
- 2+ years of working in a fast-paced call center environment or customer support role providing customer service over the phone.
- Familiarity with NFIP and experience with flood insurance or related industries is a plus.
- Excellent verbal communication skills, with the ability to explain technical or regulatory information clearly to a diverse audience.
- Strong data entry, computer skills, with attention to detail and accuracy.
Essential Traits:
- Ability to handle high call volumes while maintaining a friendly and professional demeanor.
- Strong problem-solving skills and the ability to de-escalate difficult calls.
- Team-oriented/team player mindset with the ability to collaborate effectively in a fast-paced call center setting.
- Excellent time management skills and the ability to prioritize tasks and meet service-level expectations with the ability to sit for lengthy periods of time. Punctual and regular attendance is critical to this role.
-Ability to rapidly learn and execute new skills and knowledge areas with a focus on mapping, engineering, and insurance
-A willingness to support a wide range of stakeholders on a wide range of topics, some of which may be emotionally charged.
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
Customer Service Representative
Customs Consultant Job In Fairfax, VA
Answers incoming telephone calls and chat communications, assessing the customer's needs and responding to inquiries by providing requested/applicable information. Record all information in CHEMTREC's Customer Relationship Management (CRM) application.
Provides customer support during the sign-up process, to include, general account information, SDS submission process, and payment status. This includes technical assistance for our registrants accessing our systems through the internet.
Maintains and updates customer account information through customer communications, both through incoming requests and proactive communications out to CHEMTREC's existing customer base.
Provides customers with billing and account related information when requested along with service reports for the suite of CHEMTREC's products and services.
Receives, processes and maintains customer SDS information provided to CHEMTREC. Utilize SharePoint along with other related technologies and custom programs to manage the SDS provided to CHEMTREC by customers.
Assists customers by delivering the suite of products and services offered by CHEMTREC.
Builds and maintains effective working relationships with appropriate internal staff and external contacts including, but not limited to customers, vendors, business partners, prospects, emergency response community, and agencies.
Performing other duties as assigned.
Qualifications
Required
Associate's degree in a relevant field or two years progressive work experience.
Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.
Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.
Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.
Ability to work flexible hours as well as a rotating schedule and non-core business hours.
Preferred
Bachelor's degree.
Corporate or for-profit work experience.
Experience with MS Dynamics CRM and MS SharePoint.
Knowledge of database and document management concepts, including information retrieval practices.
Customer Service Representative
Customs Consultant Job In Danville, VA
This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience.
Principal Accountabilities/Key Activities:
Identifies and responds to customer's needs in a timely and efficient manner
Builds internal and external relationships
Ensures customer confidentiality and private information is maintained
Provides guidance to other staff members
Interviews customers and process applications, making recommendations for product and services approval
Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
Prepares and present assigned daily marketing offers
Responsible for assigned collection of customer accounts
Compiles and maintains records of all daily assigned tasks
Education, Qualifications/Experience:
High School Diploma or equivalent
Minimum of 3 years previous Customer Service experience
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
Preferred experience:
Previous experience in the financial field
Compensation:
$30,000- $32,000 annually (depending on experience)
Schedule:
Mon 8-5:30
Tue 8:30 - 5:30
Wed 8-1:30
Thurs & Fri 8:30-5:30
You will alternate the 5 Saturdays they work from 8:30-12:30
Customer Service Representative I
Customs Consultant Job In Harrisonburg, VA
City/State Harrisonburg, VA Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
Required Experience:
1 year Healthcare Work Experience
High School Diploma
Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Talroo-Allied Health, call center, customer service, billing, insurance
Job Summary
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
Qualifications:
HS - High School Grad or Equivalent (Required)
Healthcare
Skills
Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
MS "PowerAutomate" Consultant (Local Only*Onsite Herndon, VA)*US Citizens only!
Customs Consultant Job In Herndon, VA
is onsite at the client offices in Herndon, VA
Consultant Type: US Citizen Only
Client Type: Managed Services for US Federal Gov't Agencies
About the client: 3rd Largest Software Company in the World
Contract Length: 12 Month+ (Extensions possibilities if you're well liked)
US Citizen Only!!!!!!!! All other applicant will be Discarded and a waste of time.
Description
Requirement is to assist in development of 2 new Power Apps as described:
Contractor must have skills in "Microsoft Power Automate" for consideration.
Powerapp 1:
A Powerapp will be built that uses data from sharepoint lists and will use power automate to send customer notifications. This powerapp will need a user authentication upon opening the application based on roles defined in a sharepoint list, these roles will limit certain user roles to screens they will use in the customer notification process
There will be 3 different roles when the user is being authenticated:
1: Admin: Can view and submit outages/maintenance notifications on both Operations and Support Screens
2: Support: Can view/edit submissions from operations and submit outages/Maintenance notifications to customers
3: Operations: Submits outages/maintenance notifications to support
4: Support Manager: Has the same permissions as support but approves submissions before sent to customers
This powerapp will connect via different sharepoint lists for data verification for customers and where the information is held once a notification is submitted from operations and sent out to customers from support. 4 Different sharepoint lists that will be connected:
1. Customer and Products
a. This list contains all customers, products, environment, and modules designated for each customer
2. Notification List
a. This Sharepoint list will house all notifications that are submitted from operations and sent out to customers from support
3. Users and Roles
a. This list contains all users that can use the powerapp, and the role they have to access certain parts of the powerapp (Admin, Support, Operations)
4. Account Statuses
a. Contains a list of all support accounts on customer tenants, this is used for account deactivation notifications to customers
Once notifications have been submitted Support and Operations can see a live view of current outages/maintenances that haven't been completed or resolved yet. This live view can allow users from the operations/support side to update a current outage/maintenance or resolve it. Once a user has submitted an update, initial, resolution, or completed maintenance, outage, rca, or general notification it provide the end user a preview of what it will look like to the customer and will get sent to a support manager to verify everything is correct and can be sent out to customers.
Powerautomate will be used to read the notification list submissions and send out notifications to customers once managers have approved.
The 2nd powerapp: will be used to manage internal DLs, the powerapp will provide a view for current DLs a user is an admin of and can manage. Upon opening a DL it will show all members of the DL. This will connect through outlook and admins who manage DLs will use this to verify internal DLs contain the right individuals. These DLs are used for the customer notifications.
Please be local near Herndon, VA and willing to go into the office.
Send your resume in Word Format for consideration.
Customer Service Representative
Customs Consultant Job In Norfolk, VA
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Work with internal departments to meet customer's needs
Data entry in various platforms
Participate in ongoing client status calls and implementation calls to review, understand and provide guidance on payroll set up and identify and resolve potential issues
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Oil Sales and Service Representative
Customs Consultant Job In Montvale, VA
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose:
The Oil Sales and Service Rep (OSSR) will be responsible for providing sales and services of approved waste streams at HCC customer locations. The position frequently uses hoses to load/offload Oil Tanker Trucks from a variety of containers.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Delivers service to customers by pumping approved waste streams from customer containers into truck
Pursues additional services with existing accounts
Assesses potential customer needs, presents HCC products and services to customers, and
develops new customers
Develop sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance.
Performs a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other reasonable duties as assigned.
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and Tanker Endorsement
Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following.
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
Frequent lifting of hoses weighing up to 40lbs
Frequent climbing of ladders to access approved waste streams
Occasionally pulling/dragging of hoses weighing up to 40lbs each
All applicants must pass the pre-employment physical including drug & alcohol screening.
Work Environment:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer.
Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.