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Top 50 Customs Consultant Skills

Below we've compiled a list of the most important skills for a Customs Consultant. We ranked the top skills based on the percentage of Customs Consultant resumes they appeared on. For example, 18.1% of Customs Consultant resumes contained Customer Service as a skill. Let's find out what skills a Customs Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Customs Consultant:

1. Customer Service

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high Demand
Here's how Customer Service is used in Customs Consultant jobs:
  • Provided complex services in account management, operations, documentation, customer service and technical departments.
  • Provided customer service and technical support expertise for client organizations.
  • Demonstrated customer service and assisted in preparation for theater productions.
  • Provided excellent customer service and support for existing customers.
  • Provide excellent customer service and ensure customer satisfaction
  • Provided customer service and product promotions.
  • Provided tenants excellent customer service.
  • Booked all customer service rides such as airport rides, wedding rides, prom rides and all other transportation needs
  • Provided excellent customer service to customers by resolving billing issues, activate telephone services, check for service outages.
  • Created service level agreement for building maintenance of all customer service centers and filling stations.
  • Addressed customer service concerns regarding finding a new Insurance Provider and becoming a GEICO insurer.
  • Notified Team Managers of coaching opportunities to improve employee performance and customer service.
  • Created new processes and systems for increasing customer service satisfaction.
  • Provide excellent customer service care to all customers.
  • Intervened and resolved customer service issues.
  • Developed digital customer service strategies for Fortune 500 companies Managed teams of up to 20 members across various organizational/IT transformation projects.
  • Conducted 10-12 one-on-one counseling sessions per day whild providing excellent customer service.
  • Make alternatives and enhancements to customer's orders to improve the quality of the product and the overall customer service experience.
  • Managed a variety of customer service /billing issues efficiently and in a proficient manner.
  • Answer all incoming customer service inquiries, problems and concerns for Limos.Com.

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2 Customer Service Jobs

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2. Technical Support

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high Demand
Here's how Technical Support is used in Customs Consultant jobs:
  • Improved profitability by managing a project to move Quicken online services technical support to a lower-cost location.
  • Provided technical support for interactive home automation alarm systems and digital video recording equipment.
  • Provided technical support related to customers telecommunications and cable media services and equipment.
  • Managed numerous projects providing technical support for sales and marketing efforts globally.
  • Worked with electronic educational software programs providing global technical support.
  • Provide communications and technical support for client services and problem solving for all PolyVision Interactive Products and Software.
  • Provide award-winning technical support and advice on all products and services offered to customers that call in.
  • Raised technical support satisfaction levels by leading the improvement of support quality for Quicken online services.
  • Certified to sell insurance on mobile phones, household electronics as well as general technical support.
  • Handled global preparation, tier 1 technical support and device setup for domestic and international customers.
  • Provide technical support for customers that use the LeanTMS cloud based software suite of services.
  • Assisted Technical Support Team with customers printing issues via phone, email and in person.
  • Provided exceptional customer service and technical support for customers of voice and data products.
  • Provided technical support and training to clients throughout all project phases.
  • Assist technical support on accounts for technicians.
  • Help with technical support on devices.
  • Developed and implemented technical support for the Tariff Inventory and Producibility System (TIPSTM) software package.
  • Escalated to technical support services all issues related to the Hybrid phone activations.
  • Processed inbound calls for cellular company to provide customer service and assist with technical support Processed account acquirements and bill payments
  • Worked closely with backend technical support for Fios video and data products to bring about positive customer satisfaction.

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1 Technical Support Jobs

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3. Phone Calls

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high Demand
Here's how Phone Calls is used in Customs Consultant jobs:
  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
  • Answered emails, phone calls, and completed production orders while providing helpful customer service.
  • Answer phone calls from customers and assist them in any way possible.
  • Handled incoming phone calls, where clients will have facility issues.
  • Provide customer service, answer phone calls, and emails.
  • Answered phone calls by clarifying customers desired wants.
  • Answered customer telephone calls promptly and in an appropriate manner.

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4. Fedex

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high Demand
Here's how Fedex is used in Customs Consultant jobs:
  • Processed FedEx domestic and international shipping needs for customers.
  • Improved FedEx shipping process by viewing shipping labels for accurate information and going over the details with the customer.
  • Acted as a subject matter resource for the Cincinnati district in the area of FedEx shipping procedures and processes.
  • Provided floor support and sales assistance as a returning employee to FedEx Office's Portland Downtown location.
  • Use of FedEx office software to complete customer's orders correctly, and on time.
  • Processed and shipped out FedEx packages and ran the printing area 2-3 days a week.
  • Operate the FedEx shipping desk and assist customers with packaging their shipments.
  • Process FedEx Express and ground shipments worldwide.
  • Operated computerizes register for cash and credit transaction Taking customers job orders Sending FedEx packages Making and Creating copy jobs
  • Assist customers with various projects Input of FedEx packages Provide a customer friendly environment Maintain work areas clear of clutter

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5. Sales Goals

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Here's how Sales Goals is used in Customs Consultant jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Developed and motivated staff to insure effective and efficient delivery of bank products and services and attainment of sales goals.
  • Achieved weekly sales goals, stocked the sales floor, organized the backroom and inventory, assisted with customer needs.
  • Offered and recommended select AT&T products and services based upon profile and exceeded targeted sales goals.
  • Designed and organized in-store displays, weekly meeting store sales goals and increasing revenue.
  • Assisted customers with product and service upgrades to satisfy company sales goals.
  • Communicated - well with staff and knowledgeable of daily sales goals.
  • Exceeded personal sales goals for 2 quarters in a row.
  • Direct to customer sales, exceeded bi-monthly sales goals.
  • Help drive sales goals and achieve monthly quotas.
  • Attained personal and team sales goals.
  • Work from home, FL Consistently hit and exceeded sales goals.
  • inventory and meeting sales goals monthly.
  • Provided exceptional assistance while maintaining sales goals Diagnosed and determining factors for customer issues and implement a resolution Cash flow management

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6. Billing Questions

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high Demand
Here's how Billing Questions is used in Customs Consultant jobs:
  • Responded timely and professionally to customers for new service, transfer of service, billing questions, and past due accounts.
  • Assisted customers with all their needs concerning payments, billing questions, policy coverage clarification, collecting information for quotes.
  • Handle customers inquires, complaints, billing questions and payment extensions/services requests by telephone or in person.
  • Received customer payments, assisted customers with service and/or billing questions, and resolved customer complaints.
  • Handle customer inquiries, complaints, billing questions, payment extension and service request.
  • Resolved credit card issues, answered billing questions and accounts receivables.
  • Managed refill requests and billing questions.
  • Handle calls about billing questions.

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7. Internet

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high Demand
Here's how Internet is used in Customs Consultant jobs:
  • Provided end-user training on internet ordering sites, electronic data interchange ordering and set key standards for customer service.
  • Research of order status utilizing KWWIC Mainframe Systems, B2B (Partner Site), and Internet Tools.
  • Work in a call center taking customer calls regarding their phone, Internet, and cable bill.
  • Provide support for sales reps and post vehicles on Internet to generate sales through the Internet BDC.
  • Designed and coordinated with the Webmaster to update the website and create Internet promotions and advertisements.
  • Served and performed duties as a Customer Care Consultant for a major internet provider.
  • Submitted work orders and dispatched trucks for telephone, TV and internet installation.
  • Created a stronger internet presence by assisting with web design and setup.
  • Received and placed customer supply orders via internet and phone.
  • Front line customer consultant for broadband Internet services.
  • Managed Internet sales leads, responded to inquiries in a timely fashion and answered questions on available stock and product performance.
  • Conducted level one troubleshooting for commercial voice and internet, Investigated Billing, Placed orders for new services.
  • Demonstrate CenturyLink services, equipment, accessories, or Internet service displays featured in the Retail Store location.
  • Top sales representative for high speed internet, DirecTv and Uverse.
  • Assist customers with online home/phone/internet accounts Reset customers online account pass codes Customers change of address
  • Utilized proprietary Legacy software (Internet and mainframe-based) such as AS/400, Plan-It, WebCOMS, Jmillenia, and Solar.
  • Assist customers over the phone/email/live chat Email or fax statements Internet banking support
  • Assist and consoled with customers for appropriate means of product transportation Responsible for internet advertising (Craiglist) Handled transactions & transport

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8. Customer Orders

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high Demand
Here's how Customer Orders is used in Customs Consultant jobs:
  • Administered customer orders and provided consultations regarding FedEx print products.
  • Coordinated and managed new customer orders and disconnection of services.
  • Provided exceptional customer service fulfilling customer orders.
  • Produce customer orders according to job specifications.
  • Received customer orders, gave pricing information, performed consultative selling to customers, and recommended FedEx Office products and services.
  • Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
  • Coordinate and assemble complex customer orders and provide accurate pricing.
  • Tooked complex customer orders using order systems and provided accurate pricing information.
  • Process customer orders to ensure accurate and timely delivery.
  • Supervised customer orders and requests Handled shipping requests with high accuracy Administered daily tasks to ensure quality customer service

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9. New Accounts

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high Demand
Here's how New Accounts is used in Customs Consultant jobs:
  • Opened new accounts and processed Home Equity/Credit Line applications, which include data entry, closing and disbursing.
  • Identify new accounts, as well as resolving any problem that may exist with current accounts.
  • Established new accounts and managed current accounts with large institutional clients.
  • Process loan payments and payoffs, open new accounts, assist customers with balancing their check books.
  • Update and records customer information Responsible for entering new accounts (Residential / Commercial).

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10. Customer Consultant

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high Demand
Here's how Customer Consultant is used in Customs Consultant jobs:
  • Provided supervisory support to customer consultant staff.
  • Trained new Customer Consultants on Horizon's processes and procedures and on the Customer Star II system.
  • Promoted from Professional Customer Consultant to Department Lead within first year.
  • Top Senior Customer Consultant in the District*
  • Performed pricing and customer consultant Production and staff supervisor
  • Body Shop Appraiser Job Description: As Customer Consultant duties performed were as described in Sandy Sansing and Kia Autosport.

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6 Customer Consultant Jobs

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11. Data Entry

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high Demand
Here's how Data Entry is used in Customs Consultant jobs:
  • Processed applications and data entry of applications, along with processing correspondence.
  • Processed all phone, fax, e-mail, drop ship and verbal orders by customers by performing data entry.
  • Documented and built case history, as well as data entry, for customer cases.
  • Provided data entry support through order entry and shipment processing.
  • Document creation, data entry and monitoring data for production.
  • Excel spreadsheets, Data Entry.

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12. Customer Relations

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high Demand
Here's how Customer Relations is used in Customs Consultant jobs:
  • Developed and managed strategic relationships between all departments of GTE and assigned customers to constantly improve GTE internal and customer relations.
  • Build and expand quality personal or corporate customer relationships through individual and team product sales and referrals to specialized areas.
  • Core duties entailed directing customer relations relating to business accounts and identifying opportunities for increased sales and service applications.
  • Performed strategic customer relationship management for 70+ clients daily, managed expectations and developed successful customer solutions.
  • Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
  • Develop strong customer relationships by focusing on great customer service that involves understanding and passion.
  • Acted as customer relations interface between customers and the reference laboratories.
  • Performed as primary sales lead to optimize customer relationships.
  • Strengthened partnerships and customer relationships; ensured a 99% on-time-delivery (OTD) of print order and supplies.
  • Certified and fully competent in the use of customer relationship management software and Auto Alert workplace integration software.
  • Offered strategic ways of marketing the company by improving customer relations through regular contact and follow up.
  • Awarded Toyota's President's Award and Customer Relations Management Excellence Award.
  • Build long-term customer relationships by assisting until all concerns have been addressed.
  • Arrange transportation of goods, maintain customer relations and accounts.
  • Performed customer relations and dispatch drills for nuclear emergencies.
  • Managed customers' loyalty and maintained VIP customer relationship.
  • Established long-term customer relationships through prompt and courteous service.

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13. Customer Complaints

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high Demand
Here's how Customer Complaints is used in Customs Consultant jobs:
  • Identified and resolved residential and commercial business customer complaints, addressed payment issues and general customer inquiries via phone.
  • Resolved customer complaints in a wide variety of circumstances efficiently and tactfully.
  • Filed customer invoices High volume emailing Setting Appointments Solving customer complaints
  • Reduced backlog of investigations for Customer Complaints.
  • Work at finding a resolution in solving customer complaints and offering products to help reduce and enhance their services.
  • Handled customer inquiries regarding new service enrollment, billing, account changes, service appointments and customer complaints.
  • Worked effectively with customers and co-workers relative to order fulfillment, pricing, customer complaints, etc.
  • Resolved customer complaints and problems to the satisfaction of the customer.
  • Resolved customer complaints before escalating to a Team Leader.
  • Receive and extinguish any and all customer complaints.
  • Maintained accurate records of customer complaints/resolutions via database to insure accurate reporting to ADT's Executive Leadership Team.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.
  • Answered incoming calls on "1-800" number Recorded customer catalog orders Handled customer complaints and problems

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14. Product Knowledge

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high Demand
Here's how Product Knowledge is used in Customs Consultant jobs:
  • Answered customer queries by providing information regarding warranties, manufacturing specifications, and maintenance of merchandise demonstrating product knowledge.
  • Bolstered and maintained vendor representative relationships to facilitate company-wide product knowledge and promotion.
  • Ensured constant training on product knowledge and information update for Trade partners, sub trade partners and their staff.
  • Used personality and extensive product knowledge to help customers find the perfect products to suit their needs.
  • Trained 20+ new employees on best practices, marketing programs, product knowledge, and relationship building.
  • Draw upon a professional manner and product knowledge to identify customer final needs and recommend PNC products.
  • Maintained constant customer service, product knowledge and basic product placement to help sell products.
  • Assisted customers in selecting merchandise best suited for their needs by providing product knowledge.
  • Keep up to date with all available brand specific product knowledge.
  • Improved product knowledge by acquiring SME certification in technical areas.
  • Call Center - Data Entry Computer Navigation Product Knowledge Listening Skills

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15. Customer Retention

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average Demand
Here's how Customer Retention is used in Customs Consultant jobs:
  • Provided premium customer assistance to help customer retention.
  • Performed customer retention and recovery activities.
  • Performed as a trouble shooter to successfully satisfy client product issues, which increased customer retention and satisfaction 20%.
  • Proposed, developed, implemented, and monitored a unique sales incentive program that contributed to customer retention.
  • Exceeded company goals by 6% for customer retention accounts, increasing business revenue and membership.
  • Implemented Weir Canyon Honda's first official service drive customer retention program.
  • Assisted the field as needed with development and sustainment of ongoing customer retention priorities.
  • Followed through on all critical inter departmental escalations to increase customer retention rates and NPS.

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2 Customer Retention Jobs

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16. High Volume

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average Demand
Here's how High Volume is used in Customs Consultant jobs:
  • Answered high volume inbound calls relating to installations, disconnects, and billing.
  • Answer, screen, transfer and return high volume project order business calls.
  • Increase profits through expert value added selling in a high volume setting.
  • Managed a team of consultants in a high volume inbound call center.
  • Assist a high volume of customers with shipping and packing items.
  • Handle a high volume of incoming and outgoing calls.
  • Handled high volume calls in an emergency setting.
  • Supervised over staff during my shift Maintained high volume of sales; retail and production.
  • Call Center High Volume calls Helping customers with online accounts Up selling Handling returns A lot of data entry

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17. Troubleshoot

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Here's how Troubleshoot is used in Customs Consultant jobs:
  • Work resulted in identifying key accuracy points in managing customer concerns by utilizing proper documents and steps with troubleshooting protocols.
  • Resolved technical issues regarding equipment, system usage, and roaming access by effectively troubleshooting.
  • Specified job tasks included technical training, troubleshooting, and demonstration of equipment operations.
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
  • Investigated and troubleshooted CAD data and recommend appropriate action.
  • Acted as Team Lead for the PowerProfile and LEMS products - involved advanced troubleshooting before escalation to Quality Assurance.
  • Performed troubleshooting of network hardware such as routers, switches, print servers and wireless access points.
  • Performed troubleshooting and analysis with clients over WebEx/LiveMeeting session or by directly accessing the client's systems.
  • Provide technical support for customers prior to the repair service as well as troubleshooting software issues.
  • Assisted customer's with billing invoices, troubleshooting devices and general questions about new wireless products.
  • Support included troubleshooting and directing clients through installation, upgrades and maintenance of America Online Software.
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Diagnosed, troubleshooted (root-cause analysis), and resolved various network issues.
  • Worked with the Beacon Team by troubleshooting issues on the Beacon Software release.
  • Managed the coordination and resolution of remote control system troubleshooting and software issues.
  • Worked closely with Quality Assurance in order to troubleshoot and enhance products.
  • Respond to support cases by troubleshooting for solutions for several products.
  • Manage multiple banking software programs to troubleshoot member technical issues.
  • Design and troubleshoot technical data and processes.
  • Maintained client/customer database Proactive in utilizing current software to its highest potential Maintain and troubleshoot equipment

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18. Customer Information

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Here's how Customer Information is used in Customs Consultant jobs:
  • Demonstrated proficiency with Excel and internal software tools to update records and ensure reliability of customer information.
  • Perform security checks to verify customer information.
  • Verified customer information for tracking purposes.
  • Filed customer information into company computers.
  • Developed Premium Customer Information Consultant Program.
  • Attained customer information and successfully input orders for new, transfer, and updates on existing media services.
  • Improved the broker's efficiency by updating customer information to ensure accurate understanding of client profile.
  • Receive and verify customer information to process moving orders such as turn on and turn offs.
  • Collected and verified customer information in order to process loans, cash checks and other services
  • Update mailing addresses, customer information, provide balance and payment information.
  • Typed customer information with payment info to ship their merchandise.

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19. Customer Base

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Here's how Customer Base is used in Customs Consultant jobs:
  • Coached and supported other GTE managers in customization of existing processes while improving overall customer base satisfaction.
  • Retained existing customer base by mediating external and internal interactions for swift resolution.
  • Segmented customer base, changed customer role codes, and distributed targeted emails to customers.
  • Managed customer based business with emphasis on special event planning, sales.
  • Implemented marketing strategies which resulted in growth of customer base.
  • Managed the retention and growth of a multi-million dollar customer base by providing exemplary client care.
  • Recommend right tools and application to diverse customer base 3.
  • Support of Dataram 's domestic customer base.

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1 Customer Base Jobs

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20. Customer Accounts

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Here's how Customer Accounts is used in Customs Consultant jobs:
  • Processed payments and consolidated multiple customer accounts into comprehensive accounts.
  • Managed customer accounts answering general billing questions.
  • Opened customer accounts and recorded customer information.
  • Utilized ten different computer systems to analyze customer accounts, which provided a single point of contact for customers.
  • Manage new and existing customer accounts via inbound and outbound calls.
  • Identified and grew new and existing customer accounts using resources available.
  • Edited customer accounts for refunds, returns and missing packages.
  • Apply the appropriate credits/debits to customer accounts as warranted.
  • Identify and grow new and existing customer accounts.
  • Updated and made system changes to customer accounts.
  • Answered an average 60 phone calls per day, in regards to customer accounts.

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21. Customer Care

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Here's how Customer Care is used in Customs Consultant jobs:
  • Delivered customer care consulting services in a growing retail store environment.
  • Assisted in development of new Customer Care Representatives.
  • Support inventory management and customer care calls.
  • Prepared weekly reports for Customer Care Supervisor.
  • Emphasized one-on-one customer care and education.
  • Forward feedback to Customer Care Manager/Director and Lender Relations personnel as needed.

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2 Customer Care Jobs

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22. Customer Questions

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Here's how Customer Questions is used in Customs Consultant jobs:
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Answered customer questions regarding delivery promptly and accurately.
  • Handle customer questions and complaints regarding the implementation of their Wellness Programs for improvement of health and nutritional habits.
  • Participate in the discussions with the manager and other staff to resolve customer questions and concerns.
  • Handled all customer questions, problems, and transactions over the phone and in person.
  • Provide answers to customer questions regarding products, discounts and special promotions.
  • Handle clients, customer questions, complaints, and billing inquiries.

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23. Project Management

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Here's how Project Management is used in Customs Consultant jobs:
  • Utilized project management and systems development methods which to streamline solution delivery and built trust with our business customers.
  • Project management: Monitored progress of production team relating to projects pending for corporate customers.
  • Adopt a responsible attitude to project management and actively undertake training of subordinate staff.3.
  • Tracked and scheduled deployments and reported activation status and updates to Project Management.
  • Instituted online project management for billable hours and expense/revenue/profitability tracking.
  • Developed and implemented Project Management methodology.
  • Provide insightful analysis, actionable conclusions, and demonstrate strong project management skills in interactions with internal and external clients.
  • Manage project tracking for web portal via project management tool and meeting with tech team to improve UI/UX.
  • Assisted in the marketing efforts, client contact, project management and employee relations with the owner.
  • Project Management, Management, Business Analyses, Customer Support, Internal Consulting
  • Selected Accomplishments Performed project management on large infrastructure initiatives.
  • Handle the project management for all jobs, from scheduling installers to finalinspections

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24. Outbound Calls

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Here's how Outbound Calls is used in Customs Consultant jobs:
  • Conducted outbound calls to customers and provided incentives to upgrade/extend service contracts, thereby increasing ARPU.
  • Conducted a call volume average of 35 outbound calls per day with tact and professionalism.
  • Worked with both inbound and outbound calls in member services and new member acquisitions.
  • Placed outbound calls in attempt to win back former customers.
  • Handled inbound and outbound calls as call center back-up.
  • Respond to inbound escalated calls and place outbound calls.
  • Handled Inbound /outbound calls, and collections calls.
  • Answered inbound and made outbound calls to assist Veterinarians and Veterinary Technicians with technical and customer support inquires.

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25. Customer Data

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Here's how Customer Data is used in Customs Consultant jobs:
  • Create and maintain Customer Intelligence Wiki to incorporate customer data into decision-making across groups.
  • Maintained and regularly update client/customer data base.
  • Maintained and regularly updated customer database.
  • Maintained and regularly update customer data base and other systems and reports as required.
  • Updated existing customer database from prior version to new version.
  • Maintain and update customer data base.

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26. Service Orders

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Here's how Service Orders is used in Customs Consultant jobs:
  • Processed service orders accurately and efficiently.
  • Processed on-line data entry; completing service orders requests, billing adjustments and payment arrangements.
  • Generate maintenance service orders and dispatch all assignments to specific field technicians.

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27. POS

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Here's how POS is used in Customs Consultant jobs:
  • Ensured signs and posters enabled quick dissemination of our offerings; reducing time lost in redundant communication to customers
  • Establish solid relationships with customers and business partners by maintaining positive, professional, and effective communication.
  • Provided quality customer service through positive and professional interaction with customers by phone or in person.
  • Delivered a positive customer service experience to all customers.
  • Possess the flexibility to work with various technology including Word, Excel, Outlook, Publisher, PowerPoint.
  • Process financial transaction, using a Point of Sale (POS) including cash handling.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Prospected, generated proposals, and closed new business through consultative selling of projects.
  • Complete financial paperwork necessary for daily sales, close-outs and bank deposits.
  • Award from General Manager as a result of positive outcomes.
  • Produced high quality posters, fliers, and thesis printings.
  • Post charges against guests' or patients' accounts.
  • Developed proposals for purposes of exhibiting and speaking at educational conferences and trade shows.
  • Utilize FPOS software to sustain status of Package information Arrange shipment for shipping including customize boxes.
  • Provided high-level customer service for group coordinators and group members throughout pre- and post-tour process.
  • Process sale thru POS system.
  • Job description for 3 above positions:) Deliver a positive customer experience to all customers.
  • Greeted customers in a friendly manner, * Processed transactions through POS terminal.
  • process deposits and withdrawals from customer accts.
  • Compiled detailed Excel reports for data management purposes Customer Service Manager ~Managed 20-30 Customer Service representatives including support personnel.

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28. Verizon

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Here's how Verizon is used in Customs Consultant jobs:
  • Promoted benefits of Verizon products and services and provided competitive offers based on customer history and company guidelines.
  • Ensured overall customer satisfaction by promoting current and potential customers with information about Verizon's products and services.
  • Provided expertise and support overall for Verizon Customers.
  • Worked as part of a virtual team with Verizon Wireless Marketing, various device manufacturers, and external multimedia vendors.
  • Cost effective solution for Verizon Wireless' overall long term goal to reduce call costs and efficiency.
  • Added revenue by marketing and selling the value of Verizon Wireless products and services.
  • Assist Verizon Wireless Customers with their phone bill as well as sale products.
  • Received numerous customer accommodations Regionally recognized for outstanding customer service with the Perfect Call awards Johnson Communications Verizon Wireless Agent
  • Answered incoming calls for Verizon wireless customers wanting assistance with activating their phone Assisted in troubleshooting and problem solving

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2 Verizon Jobs

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29. Office Products

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Here's how Office Products is used in Customs Consultant jobs:
  • Design and produce office products; Process packages.

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1 Office Products Jobs

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30. Bank Deposits

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low Demand
Here's how Bank Deposits is used in Customs Consultant jobs:
  • Handled daily reports, cash management and bank deposits.

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31. CRM

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low Demand
Here's how CRM is used in Customs Consultant jobs:
  • Provided training for new dealership Customer Relations Managers to ensure understanding of case management and other key dealer CRM responsibilities.
  • Supported SAP CRM implementation for a medical equipment wholesaler.
  • Interviewed executives, researched CRM best practices, and created an inventory of CRM capabilities.
  • Aligned CRM best practices to the client's strategic objectives and identified metrics for success.
  • Led CRM efforts across all Customer Experience Systems (BSS/OSS/CRM/Digital Commerce) consulting engagements.
  • Focused on CRM to prospect and close new ad sales business.
  • Supported SQL installations for CRM and accounting systems.
  • Documented entire installation as well as notated any additional information into Idexx CRM application.
  • Identified and developed CRM client opportunities in the telecom and cable industries.

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1 CRM Jobs

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32. Payment Arrangements

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low Demand
Here's how Payment Arrangements is used in Customs Consultant jobs:
  • Negotiated payment arrangements via phone contact, Identified and overcame barriers to negotiate affordable arrangements.
  • Process collections including assisting customers with establishment of payment arrangements.
  • Established Payment Arrangements Based on Credit History.
  • Respond to questions, inquiries, and requests including bill inquiries, payment arrangements, move orders, and reconnects.
  • Take monthly premiums as they come due and set payment arrangements for members
  • Negotiated and set up payment arrangements.
  • Process payments and payment arrangements.
  • Analyzed account information to resolve billing and rate inquiries and to decline or negotiate payment arrangements.

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33. Powerpoint

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34. Company Products

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Here's how Company Products is used in Customs Consultant jobs:
  • Handled customer needs by answering questions regarding company products.
  • Answered customer questions concerning company products and accounts.
  • Ensured quality customer service by providing packaging and printing services, as well as offering information about company products and services.
  • Engage with customers to identify and align company products and services with customer needs.
  • Explained company products, pricing plans, promotions, and service features.
  • Delivered formal training in classroom setting and professional conferences Demonstrated company products in custom applications.
  • Maximized opportunities to upsell or cross-sell company products and services.
  • Educate the customer about the products and services while maximizing every opportunity to upsell or cross sell company products and services.

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35. Anticipate Customer

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Here's how Anticipate Customer is used in Customs Consultant jobs:
  • Utilized consultive skills to anticipate customer needs, suggest alternatives, and to provide solutions.

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2 Anticipate Customer Jobs

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36. Customer Interactions

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Here's how Customer Interactions is used in Customs Consultant jobs:
  • Documented all customer interactions and enter information into company database.
  • Maintained friendly and professional customer interactions.

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37. External Customers

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Here's how External Customers is used in Customs Consultant jobs:
  • Provided employees with tools to maintain and increase service levels to both internal and external customers.
  • Established good rapport with both internal and external customers through written and verbal communications.
  • Assisted internal and external customers with inquiries and issues.
  • Developed VB/MS Office VBA applications for several external customers.
  • Served as support for internal and external customers.
  • Demonstrate the ability to negotiate, resolve and present to internal/external customers Simulate or recreate user issues to resolve operating difficulties.
  • Participated in review of response to RFPs for both Digital internal and external customers in the Outsourcing Management Services business.
  • Provided support to internal and external customers related to pre and post distribution of fares and fare related data.

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38. Problem Resolution

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Here's how Problem Resolution is used in Customs Consultant jobs:
  • Increased customer satisfaction and daily operations due to problem resolution strategy and customer relations implementation.
  • Provided retail store customer service and problem resolution.
  • Calmed irate callers, by listening, repairing trust by locating appropriate resources for effective problem resolution.
  • Manage end-to-end problem resolution, both standard and complex and respond to internal and external clients.
  • Assisted customers with problem resolution by maintaining an extensive knowledge of the banks products and services.
  • Analyzed problem resolutions for trending, process improvement and first call resolution.
  • Calmed callers, repair trust and locate resources for problem resolution.

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39. Adobe Photoshop

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40. Customer Contact

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Here's how Customer Contact is used in Customs Consultant jobs:
  • Document customer contacts in a computer database.
  • Hired two follow a steady rhythm, based upon shift hours, and paced by a high level of customer contact.
  • Excelled in customer relations in a fast-paced, inbound, customer contact center, including.
  • Required to work in one or multiple queues/skill sets over various customer contact channels.

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41. New Product Development

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42. Business Customers

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Here's how Business Customers is used in Customs Consultant jobs:
  • Provided inbound customer support to residential and small business customers.
  • Managed Residential and Business Customers Accounts.
  • Installed phone systems for the company small business customers.
  • Provided coverage counseling for existing and new business customers .

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43. Product Information

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Here's how Product Information is used in Customs Consultant jobs:
  • Drafted and distributed client-facing communication regarding scheduled maintenance events, new product releases, and other important product information.
  • Consulted new financial institutions on services and federal regulations, while providing product information.
  • Participate in product campaigns to ensure product information is readily available to customers.
  • Answered customer inquiries, solved problems, and provided new product information.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

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44. Inventory Control

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Here's how Inventory Control is used in Customs Consultant jobs:
  • Developed the methodology for the fixed asset inventory control function.
  • Ordered and maintained sales inventory to ensure adequate product supply and cost containment through inventory control.
  • Inventory control, and cash handling.
  • Maintained sales records for inventory control.
  • Inventory Controller Responsibilities and Achievements Create departmental procedures.
  • Performed administrative duties including, but not limited to: bidding, ordering supplies, and inventory control Trained new employees
  • Retail selling and merchandising Inventory control, Fitting of customer Cleaning and organization of the store Lake Elsinore Ca

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45. Product Demonstrations

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Here's how Product Demonstrations is used in Customs Consultant jobs:
  • Developed and delivered product demonstrations and presentations.
  • Educated and engaged customers through product demonstrations.
  • Test products and conduct product demonstrations.

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46. Customers Needs

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Here's how Customers Needs is used in Customs Consultant jobs:
  • Interviewed customers and recommended services most beneficial to customers needs.
  • Teamed with the Supply Chain and customer to ensure that the customers needs were clearly understood and accurately administered.
  • Cater to the customers needs and make sure they get excellent service, for every visit.
  • Provided excellent customer service day in and day out meeting customers needs and exceeding expectations.

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47. Inventory Management

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Here's how Inventory Management is used in Customs Consultant jobs:
  • Inventory management which included counts, ordering, maintaining, receiving, returning and tracking of equipment.
  • Retail and production supply inventory management, receiving and restocking items, performing cycle counts and corrections.

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48. Business Cards

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Here's how Business Cards is used in Customs Consultant jobs:
  • Assist customers with creating projects such as banners, MS Word documents, business cards, with our company.
  • Design books, business cards, and brochures for clients.

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49. Consultative Behaviors

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Here's how Consultative Behaviors is used in Customs Consultant jobs:
  • Demonstrated consultative behaviors in a retail environment to understand each and every customer's individual needs.

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50. Potential Customers

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Here's how Potential Customers is used in Customs Consultant jobs:
  • Received inbound calls from existing and potential customers, fielding inquiries regarding telecommunications services.
  • Marketed projects to potential customers, created design specifications, and performed feasibility assessments.
  • Increase revenue in one year by 208% due to proactive follow-ups of past, present, and potential customers.
  • Cultivated relationships with potential customers in the United States and throughout Latin America.
  • Serve as a building consultant to both current and potential customers.

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Customs Consultant Jobs

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20 Most Common Skills For A Customs Consultant

Customer Service

25.5%

Technical Support

10.0%

Phone Calls

7.3%

Fedex

6.1%

Sales Goals

6.0%

Billing Questions

4.7%

Internet

4.4%

Customer Orders

3.9%

New Accounts

3.8%

Customer Consultant

3.7%

Data Entry

3.4%

Customer Relations

2.7%

Customer Complaints

2.6%

Product Knowledge

2.5%

Customer Retention

2.5%

High Volume

2.3%

Troubleshoot

2.2%

Customer Information

2.2%

Customer Base

2.0%

Customer Accounts

2.0%
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Typical Skill-Sets Required For A Customs Consultant

Rank Skill
1 Customer Service 18.1%
2 Technical Support 7.1%
3 Phone Calls 5.2%
4 Fedex 4.4%
5 Sales Goals 4.3%
6 Billing Questions 3.4%
7 Internet 3.1%
8 Customer Orders 2.7%
9 New Accounts 2.7%
10 Customer Consultant 2.7%
11 Data Entry 2.4%
12 Customer Relations 1.9%
13 Customer Complaints 1.9%
14 Product Knowledge 1.8%
15 Customer Retention 1.7%
16 High Volume 1.7%
17 Troubleshoot 1.6%
18 Customer Information 1.5%
19 Customer Base 1.5%
20 Customer Accounts 1.5%
21 Customer Care 1.5%
22 Customer Questions 1.3%
23 Project Management 1.3%
24 Outbound Calls 1.3%
25 Customer Data 1.3%
26 Service Orders 1.2%
27 POS 1.2%
28 Verizon 1.2%
29 Office Products 1.1%
30 Bank Deposits 1.1%
31 CRM 1.0%
32 Payment Arrangements 1.0%
33 Powerpoint 1.0%
34 Company Products 1.0%
35 Anticipate Customer 1.0%
36 Customer Interactions 1.0%
37 External Customers 1.0%
38 Problem Resolution 0.9%
39 Adobe Photoshop 0.8%
40 Customer Contact 0.8%
41 New Product Development 0.8%
42 Business Customers 0.8%
43 Product Information 0.7%
44 Inventory Control 0.7%
45 Product Demonstrations 0.7%
46 Customers Needs 0.7%
47 Inventory Management 0.7%
48 Business Cards 0.7%
49 Consultative Behaviors 0.7%
50 Potential Customers 0.7%
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