What does a customs consultant do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

These skill sets are where the common ground ends though. The responsibilities of a customs consultant are more likely to require skills like "digital marketing," "client facing," "project management," and "customer retention." On the other hand, a job as a service representative requires skills like "client service," "patients," "pet," and "front desk." As you can see, what employees do in each career varies considerably.

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customs consultant responsibilities requires skills like "digital marketing," "project management," "hr," and "customer retention." But a client representative might use other skills in their typical duties, such as, "phone calls," "client accounts," "external clients," and "data entry."

Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customs consultant is likely to be skilled in "digital marketing," "client facing," "project management," and "crm," while a typical customer service specialist is skilled in "strong customer service," "cleanliness," "front end," and "cash management."

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.