Billing Representative jobs at CVS Health

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary:** We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. **Key Responsibilities:** + **Actively listen and be an advocate for** customers, understand their needs and provide guidance and support + **Resolve** customer inquiries and issues efficiently while documenting all interactions. + **Educate** customers about available resources and assist them in navigating their options. + **Anticipate** customer needs and **provide proactive solutions** to enhance satisfaction. + **Collaborate** with team members and other departments to address service issues and improve outcomes. + **Document** all customer correspondence and maintain confidential records of patient information. + **Follow policies, procedures, and the CVS/Aetna Code of Conduct.** Your performance will be measured by: + **Customer satisfaction** with the service you provide. + **Demonstrating CVS/Aetna's "Heart at Work" behaviors** including Putting People First, Joining Forces, and Inspiring Trust. + **Your ability to resolve customer issues the first time they call.** + **Quality and accuracy** of interactions with customers. + **Reporting to work and adhering to your assigned schedule.** Our Leadership and Welcome Teams will help you succeed by providing: + New colleague orientation to learn about our company and your role. + Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. + A supportive and inclusive culture that will allow for continuous learning and growth. + Ongoing coaching and mentoring support. + Equipment and resources needed to complete assigned work. **Key Competencies and Behavioral Requirements:** + **Demonstrated empathy** and effective communication skills. + **Respectful and kind** demeanor in all communications while being an advocate for our customers + **Strong problem-solving and decision-making abilities.** + **Ability to manage multiple resources and tasks in a fast-paced environment.** **-** **This position pays $18.50/hour.** **Required Qualifications:** + 6+ months of customer service experience + Basic computer skills. + **Must reside in the Pacific Standard Time Zone.** **Preferred Qualifications:** + 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role. + 1+ years of claims, provider, dental, medical or other related healthcare experience. + Microsoft office experience preferred. **Education:** High School Diploma, GED, or equivalent experience. **You must have:** + High-speed internet access with adherence to workplace model and potential telework agreements. + Willingness to work specific hours, with flexibility **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Medical Billing Specialist is responsible for accurately coding fertility diagnostic ,treatment services and surgical procedures, submitting insurance claims, and managing the billing process for a fertility practice or healthcare facility. They ensure compliance with healthcare regulations and maximize revenue by optimizing reimbursement. General Summary of Duties: Responsible for gathering charge information, coding, entering into data base complete billing process and distributing billing information. Responsible for processing and filing insurance claims and assists patients in completing insurance forms. Essential Functions: o Prepare and submit insurance claims accurately and in a timely manner. o Verify patient insurance coverage and eligibility for fertility services( treatments and surgical procedures). o Review and address coding-related denials and discrepancies. o Researches all information needed to complete billing process including getting charge information from physicians. o Assists in the processing of insurance claims o Processes all insurance provider's correspondence, signature, and insurance forms. o Assists patients in completing all necessary forms, to include payment arrangements made with patients. Answers patient questions and concerns. o Keys charge information into entry program and produces billing. o Processes and distributes copies of billings according to clinic policies. o Records payments for entry into billing system. o Follows-up with insurance companies and ensures claims are paid/processed. o Resubmits insurance claims that have received no response or are not on file. o Works with other staff to follow-up on accounts until zero balance. o Assists error resolution. o Maintains required billing records, reports, files. o Research return mail. o Maintains strictest confidentiality. o Other duties as assigned o Identify opportunities to optimize revenue through accurate coding and billing practices. o Assist in developing strategies to increase reimbursement rates and reduce claim denials. Benefits: Offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), paid time off, retirement contributions (401k), & flexible spending account

The Medical Billing Specialist is responsible for accurately coding fertility diagnostic ,treatment services and surgical procedures, submitting insurance claims, and managing the billing process for a fertility practice or healthcare facility. They ensure compliance with healthcare regulations and maximize revenue by optimizing reimbursement. General Summary of Duties: Responsible for gathering charge information, coding, entering into data base complete billing process and distributing billing information. Responsible for processing and filing insurance claims and assists patients in completing insurance forms. Essential Functions: o Prepare and submit insurance claims accurately and in a timely manner. o Verify patient insurance coverage and eligibility for fertility services( treatments and surgical procedures). o Review and address coding-related denials and discrepancies. o Researches all information needed to complete billing process including getting charge information from physicians. o Assists in the processing of insurance claims o Processes all insurance provider's correspondence, signature, and insurance forms. o Assists patients in completing all necessary forms, to include payment arrangements made with patients. Answers patient questions and concerns. o Keys charge information into entry program and produces billing. o Processes and distributes copies of billings according to clinic policies. o Records payments for entry into billing system. o Follows-up with insurance companies and ensures claims are paid/processed. o Resubmits insurance claims that have received no response or are not on file. o Works with other staff to follow-up on accounts until zero balance. o Assists error resolution. o Maintains required billing records, reports, files. o Research return mail. o Maintains strictest confidentiality. o Other duties as assigned o Identify opportunities to optimize revenue through accurate coding and billing practices. o Assist in developing strategies to increase reimbursement rates and reduce claim denials. Benefits: Offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), paid time off, retirement contributions (401k), & flexible spending account

**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**What Account Management contributes to Cardinal Health:** **Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.** **Responsibilities:** **Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs** **Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service** **Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives** **Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions** **Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.** **Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives** **Track, measure, and report key performance indicators monthly** **Build and maintain long-term trusted relationships with customer to support retention and growth of the account** **Qualifications:** **Bachelor's degree in related field, or equivalent work experience, preferred** **2-4 years of customer management experience, preferred** **Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred** **Demonstrated ability to work in a fast-paced, collaborative environment, preferred** **Highly motivated and able to work effectively within a team, preferred** **Strong communication skills with the ability to build solid relationships. preferred** **Ability to travel to customer locations, as needed is preferred** **What is expected of you and others at this level:** **Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks** **Works on projects of moderate scope and complexity** **Identifies possible solutions to a variety of technical problems and takes actions to resolve** **Applies judgment within defined parameters** **Receives general guidance may receive more detailed instruction on new projects** **Work reviewed for sound reasoning and accuracy** **Anticipated salary range:** $57,000.00 - $81,600.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. **Medical, dental and vision coverage** **Paid time off plan** **Health savings account (HSA)** **401k savings plan** **Access to wages before pay day with my FlexPay** **Flexible spending accounts (FSAs)** **Short- and long-term disability coverage** **Work-Life resources** **Paid parental leave** **Healthy lifestyle programs** **Application window anticipated to close:** 1/17/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.** **What Account Management contributes to Cardinal Health:** Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **Responsibilities:** + Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs + Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service + Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives + Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions + Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed. + Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives + Track, measure, and report key performance indicators monthly + Identify opportunities for process improvement and implement solutions to enhance efficiency, quality, and overall performance + Build and maintain long-term trusted relationships with customer to support retention and growth of the account **Qualifications:** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of professional experience; direct customer-facing experience, preferred + Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred + Demonstrated ability to work in a fast-paced, collaborative environment, preferred + Highly motivated and able to work effectively within a team, preferred + Strong communication skills with the ability to build solid relationships and deliver high quality presentations, preferred + Ability and willingness to travel occasionally, as business needs require is preferred **What is expected of you and others at this level:** + Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes actions to resolve + Applies judgment within defined parameters + Receives general guidance may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000.00 - $81,600.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/18/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities. + Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities. + Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. + Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management. + Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. + Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing. + Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. + Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. + Manage employee timecards in addition to standard HR responsibilities as a people leader. + Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. + Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. + Continually monitor program adherence, quality, attendance, and address accordingly. + Report Non-Conformances in a timely manner. + Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. + Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. + Effectively manage time and independently prioritize work responsibilities to meet key deadlines. + Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. + Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). + Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team. + Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. + Work well independently and in a team setting by collaborating across different departments. + Travel may be needed to perform your duties up to 25%. **_Qualifications_** + Bachelor's degree or equivalent work experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous Quality monitoring experience preferred. + Strong communication, presentation, and time management skills. + Commitment to the continued development of oneself and team members. + Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas. **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Consistently demonstrate Cardinal Health values (What we value): + Integrity - We hold ourselves to the highest ethical standard. + Accountable - We bring passion, determination, and grit to deliver on our commitments. + Inclusive - We embrace differences to drive the best outcomes. + Mission Driven - We serve the greater goal of healthcare. + Innovative - We develop new ways of thinking, operating, and serving customers. + Regularly practice the Cardinal Heath behaviors (The way we act): + Invites curiosity. + Builds partnerships. + Inspires commitment. + Develops self and others. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.** **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) **Upload speed of 5Mbps (megabyte per second).** **Ping Rate Maximum of 30ms (milliseconds).** **Hardwired to the router.** **Surge protector with Network Line Protection for CAH issued equipment.** **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Collections contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners. **_Responsibilities_** + Managing Cardinal Health's large acute customer accounts to ensure delinquency is minimized by collecting payments timely, collaborating with the sales and pricing teams, identifying and coordinating dispute resolution, and administering credit policies and standards + Researching overdue account balances and recommending appropriate action in order to collect payment + Maintaining open communication with customers and working to resolve any issues preventing payment while still maintaining a positive relationship + Organizing workload effectively, proactively working with customers to ensure commitments are met, and raising issues and recommendations to management + Ability to travel up to 5% **_Qualifications_** + High School Diploma, GED or equivalent work experience, preferred + 3-6 years of experience, preferred + Strong experience within Microsoft applications, specifically with MS Excel + Ability to troubleshoot and research payment issues + Strong interpersonal, verbal and written communication skills + Experience with SAP, preferred **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **Anticipated hourly range:** $18.70 per hour - $29.48 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/02/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \# SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************