Customer Service Assistant jobs at D.R. Horton

We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support

The Company Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. ROLE OVERVIEW The Insurance Division Regional Growth Executive will spearhead the growth strategy for our Insurance Services division within a designated region. This role is pivotal in driving market growth, optimizing service offerings, and maximizing cross-selling opportunities to achieve optimal growth, profitability, and inter-practice collaboration. Key Responsibilities: Go-to-Market Strategy: Partner with Division and Practice leadership on the development and execution of comprehensive go-to-market and market expansion strategies to drive revenue growth within the region. Service Optimization: Enhance the breadth and depth of services to best serve the market, ensuring alignment with regional needs and strategic goals. Cross-Selling Opportunities: Identify and leverage cross-selling opportunities to maximize client value and drive business growth. Strategic Partnerships: Collaborate with practice leadership, Strategic Accounts and Client Success teams to ensure regional alignment with overall strategy and delivery. Divisional Alignment: Marshal existing resources with a go-to-market focus, ensuring efficient and effective use of assets. Seller/Doer Culture: Promote and exemplify a seller/doer culture, encouraging team members to actively engage in both sales and delivery activities. Client and Talent Focus: Stay attuned to both client needs and internal talent, ensuring that both are aligned with the firm's strategic objectives. Innovation: Research and forecast market trends. Partner with Division and Practice leadership to anticipate & adapt to changes in industry including client needs, competitive landscape, technology, and services. Leadership and Management: Leadership Skills: Demonstrate strong leadership with a detail-oriented, hands-on, and analytical management approach. Strategic Balance: Balance near-term revenue performance with long-term strategic growth objectives. Collaboration: Work with business leaders within and across practices to coordinate business development, recruiting, talent planning, project resourcing, and operational practices. Objectives: Deliver timely revenue performance while maintaining a focus on long-term strategic growth. Develop coordinated growth plans and marshal existing resources across practices to optimize regional performance. Focus on growth by leveraging go-to-market strategies and promoting a seller/doer culture. This role is integral to our firm's success, ensuring that our go-to-market strategies are effectively implemented and aligned with our overall business objectives. Qualifications 15+ years in first party property insurance experience preferred with minimum 5+ in executive, partner or business leadership role. Expert consulting background preferred. Bachelor's degree in related field, Business Administration or Marketing; MBA preferred. Proven experience in managing growth in a relevant industry. Credible leader with strong team management skills. Excellent communication and interpersonal abilities to influence and drive collaboration across different business units & service offerings. Track record of success in achieving sales & financial targets and driving revenue growth. Strategic thinking and problem-solving skills. Ability to analyze & leverage sales data, market trends and other relevant information to make informed decisions. Proficiency in CRM software and Microsoft Office suite. Significant business travel required within assigned territories. Additional Information J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs. Our flexible work environment allows employees to work remotely, when needed Flexible Time Off policy Medical, Dental, and Vision Insurance 401k Match Commuter Benefit A reasonable estimate of the salary range for this role is $250,000- $350,000 PA. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available. Please explore what we're all about at *************** EEO and Job Accommodations We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request for a reasonable accommodation, please email [email protected] and include “Applicant Accommodation” within the subject line with your request and contact information. #LI-DM

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The Electrical Services Executive is responsible for providing overall management/direction for large recurring and non-recurring work, including service contracts, projects, and work orders. WHAT YOU'LL DO: Provide initial client contact to assess client needs for their facility or service call. Prepare a complete estimate and budget for the service contract, project, or service call with a detailed review of client requirements. Provide guidance and management for the Electrical Services Manager(s). Directly manages a team of Electrical Services Managers to provide oversight for contracts and projects based on the complexity of individual projects and additional support required. Provide technical review for all bid estimates proposed to ensure all requirements are met. Track terms and rates negotiated with clients for facilitating and sustaining service accounts to ensure consistency across client accounts. Executes Business Development with existing clients. Coordination with Rosendin Engineering for bid estimates and active projects. Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company's interest and simultaneously maintain good relationship with the client to ensure profitability of this function. Develop and maintain relationships with large service accounts to expand relationships across multiple locations. Prepare monthly cost reports under the supervision of a Division Manager. Schedule regular visits with sustaining service accounts to assure client satisfaction. Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy. Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group. Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate. Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: Advanced technical and customer services skills. Able to meet deadlines and work within budgets. Extensive knowledge of safety protocols and procedures. Must be able to apply innovative and effective management techniques to maximize employee performance. Must be committed to working in a team atmosphere. Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred. Advanced skills in Excel Advanced knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc. Ability to prioritize and manage multiple tasks, changing priorities as necessary. Ability to work under time pressure and adapt to changing requirements with a positive attitude. Effective oral and written communication skills as required for the position. Ability to be self-motivated, proactive, and an effective team player as necessary. Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others. WHAT YOU BRING TO US: Minimum 10 years' experience in a project management, service management, or facility management role Minimum 7 years' experience managing an operations team Demonstrated experience in promoting and selling service contracts to serve client needs Can be a combination of education, training and relevant experience TRAVEL: Up to 50% WORKING CONDITIONS: General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits ESOP - Employee Stock Ownership 401 K Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description . We are seeking a detail-oriented, client-focused Remote Customer Experience Assistant to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Requirements Must be 18 years of age or older Prior experience in customer service, hospitality, call center, or virtual support roles is preferred Excellent written and verbal communication skills Strong organizational and multitasking abilities in a remote setting Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication Must have a reliable internet connection Key Responsibilities Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support Deliver clear guidance by identifying client needs and walking them through the best available options Maintain up-to-date records of interactions and updates within internal systems Collaborate with internal teams to help resolve escalated or complex situations professionally Ensure a smooth and satisfying client experience through proactive follow-up and support BenefitsWork Schedule & Benefits Remote role with flexible scheduling options Competitive compensation with potential performance-based incentives Ongoing training, coaching, and professional development Supportive, growth-focused team environment Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Who We Are… Since our founding in 1901, Limbach's primary core value has always been: We Care. We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole. Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems. We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors. Our vision is to create value for building owners targeting opportunities for long term relationships. Our purpose is to create great opportunities for people. We carry out our vision and purpose through a commitment to our four core values… We Care We Act with Integrity We Are Innovative We Are Accountable The Benefits & Perks… Base salary range of $58K - $62K Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. HSA, FSA, and life insurance offerings. Maximize your professional development with our award-winning Learning & Engagement team. Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE. Career pathing flexibility and mobility. Who You Are… As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks. This Position… Some examples of the work you might do includes: Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way. Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions. Creates and files project preliminary notices and maintains Certificates of Insurance. Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers. Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts. Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed. What You Need… Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree). Foundational knowledge of accounting principles and practices. Proficiency with Microsoft Office products (Excel and Word in particular) Must be organized, attentive to detail, and possess strong analytical skills. Ability to effectively communicate (both written and verbally) with diverse audiences. Capacity to produce results when working both independently and as a part of a team. Ability to travel up to 5% of the time. Preferred Qualifications: Familiarity with Viewpoint accounting software. Conduct Standards: Maintains appropriate Company confidentiality at all times. Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations. Cultivates and promotes the “Hearts & Minds” safety culture. Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE). Work Environment: This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners. The Company's “Work from Home” policy is applicable to this position. Physical Demands: In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity. This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer. #LFS

Who We Are… Since our founding in 1901, Limbach's primary core value has always been: We Care. We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole. Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems. We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors. Our vision is to create value for building owners targeting opportunities for long term relationships. Our purpose is to create great opportunities for people. We carry out our vision and purpose through a commitment to our four core values… * We Care * We Act with Integrity * We Are Innovative * We Are Accountable The Benefits & Perks… * Base salary range of $58K - $62K * Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. * HSA, FSA, and life insurance offerings. * Maximize your professional development with our award-winning Learning & Engagement team. * Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE. * Career pathing flexibility and mobility. Who You Are… As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks. This Position… Some examples of the work you might do includes: * Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way. * Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions. * Creates and files project preliminary notices and maintains Certificates of Insurance. * Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers. * Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts. * Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed. What You Need… * Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree). * Foundational knowledge of accounting principles and practices. * Proficiency with Microsoft Office products (Excel and Word in particular) * Must be organized, attentive to detail, and possess strong analytical skills. * Ability to effectively communicate (both written and verbally) with diverse audiences. * Capacity to produce results when working both independently and as a part of a team. * Ability to travel up to 5% of the time. Preferred Qualifications: * Familiarity with Viewpoint accounting software. Conduct Standards: * Maintains appropriate Company confidentiality at all times. * Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations. * Cultivates and promotes the "Hearts & Minds" safety culture. * Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE). Work Environment: * This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners. * The Company's "Work from Home" policy is applicable to this position. Physical Demands: * In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity. * This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer. #LFS

Job Description Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.

With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set. Job Description Do you enjoy being out and about vs. sitting in a cubical? Do you have great people skills and want an exciting new career? Are you tired of talking on the phone and never meeting your customers and clients? Are you seeking rapid advancement? Then we would love to hear from you! North Skyline Management is looking for an enthusiastic, goal oriented Customer Service & Sales Assistant who wants to succeed in a competitive, high-energy environment! This firm is one of the premier promotional marketing firms in the area specializing in gaining a fast, measurable advantage for clients. North Skyline Managment is looking for "an edge" in advertising and has developed a powerful, word-of-mouth method to their promotional campaigns. This firm specializes in marketing that entails grass roots movement, personality, customer service, and live presentations for clients' brand and services. North Skyline Management is in immediate need of a Customer Service & Sales Assistant to act as a liaison between corporate clients and consumers. You will have the opportunity to build connections with various local businesses and major retailers and establish relationships with their decision makers. You will develop personalized promotional campaigns for clients to create a positive impression of their industries, promote various services, and personally thank customers for their business. Responsibilities of the Customer Service & Sales Assistant: •Provide face to face customer service & sales support during on-site campaigns to create a positive brand experience, and enhance visibility of clients' products and brands in the community. •Develop marketing & sales plans to suit the needs of each client and assist in consumer campaign management. •Remain up-to-date on clients' products, selling advantages, and special offers. •Meet with business prospects to pitch products/services available specifically to them with the goal of generating new business or upgrading existing clientele. •Discover opportunities for revenue. Our Client Offers: •Fun and positive work environment •Opportunity for management •Unlimited opportunities This firm provides individuals with excellent leadership, guidance, and a challenging career path. This is an entry level position so college graduates or people looking to get their foot in the door are encouraged to apply. Job Requirements Qualifications of the Customer Service & Sales Assistant: •1-2 years' experience in retail, restaurant/food service, sales, hospitality, customer service, and other environments providing front-line, interactive customer service support preferred. •Ability to establish, build, and maintain relationships with customers and prestigious clientele. •Leadership or management experience an asset, especially in a customer service or sales role. •Excellent communication skills. •Leadership experience. •Ability to work in a high energy environment. •Ambition, strong work ethic, and open to new ideas. •Be a self-starter with problem solving skills. •Be a career oriented individual. The Customer Service & Sales Assistant is a full-time, entry level role. If you are interested in this position, please reply to this ad with a copy of your resume. People with the following experience are encouraged to apply: Customer Service & Sales Assistant, Customer Service, Customer Service Support, Customer Service Representative, Sales Representative, Sales Account Management, Marketing, Promotions, Brand Marketing, Client Relations. Key Words: Customer Service & Sales Assistant, Customer Service, Customer Relationship Management, CRM, Customer Service Metrics, Customer Service & Sales, Call Center, Telemarketing, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Service Support, Customer Support, Sales Assistant, Sales Representative, Customer Satisfaction, Consumer Targeted Sales, Consumer Targeted Marketing, Consumer Targeted Advertising & Promotions. Additional Information All your information will be kept confidential according to EEO guidelines.

Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.

Job DescriptionAbout Housing Supportive Services Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual's lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual. Position Summary The Electronic Health Record (EHR)/ Biller is responsible for maintaining accurate client health records and ensuring timely, compliant billing practices. This role supports the organization by managing data entry, billing submissions, reconciliation of payments, and quality assurance of program documentation. The EHR/ Biller works closely with program staff, leadership, and external vendors to ensure compliance with regulatory requirements, maximize reimbursements, and safeguard client confidentiality. Essential Duties and Responsibilities The following are core responsibilities of the Compliance Manager, though this list is not exhaustive: Training and Development Provide guidance and support staff on accurate and timely use of Electronic Health Record system. Assist with conducting trainings on EHR procedures, documentation standards, and billing compliance. Stay current on changes in billing regulations, payer requirements, and EHR functionality, and sharing updates with staff as needed. Collaboration and Performance Collaborate with program staff and leadership to ensure billing and documentation are aligned with agency standards and payer requirements. Support staff in troubleshooting EHR issues and escalate technical concerns to IT or system vendors as appropriate. Promote a culture of accountability, accuracy, and efficiency in data entry and billing processes. Quality Improvement and Compliance Ensure accuracy of all client data and billing information with the EHR system. Review and audit files regularly to verify compliance with funding sources, HIPPA, and agency policies. Monitor billing submissions, track reimbursements, and reconcile accounts to identify discrepancies. Generate reports from the EHR to support program evaluation, quality improvement, and compliance monitoring. Protect sensitive client information and maintain strict confidentiality at all times. Recommend and implement process improvements to increase efficiency and reduce errors in documentation and billing. Perform other related duties as assigned. Minimum Qualifications Education: Bachelor's degree in Social Work, Psychology, Business Administration, Healthcare Administration, or a related field. Or certification in medical billing or coding. Licensing/Certification: Valid California driver's license and current auto insurance. Experience: Significant experience in medical billing, EHR management, or related healthcare administration. Knowledge of Medi-Cal billing and reimbursement processes. Technical Skills: Proficiency in Microsoft Office Suite and EHR software. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences. Strong interpersonal skills and the ability to interact with employees at all levels of the organization. Physical Demands and Work Environment The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions: Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls. Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling. Lifting: Occasional lifting of up to 25 pounds. Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus. Noise Level: Moderate noise level in the work environment. Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

Insta-Cash Pawn is looking for individuals to join our team. Experience in the pawn industry is not required. We offer great benefits, employer paid life insurance, paid vacation, sick time, and four paid holidays off. We offer competitive wages ($11 to $15 Hourly/Commission depending on Region) with opportunities to be as successful as you choose to be! General duties and responsibilities: Greet and interact with all customers Keep sales floor clean and maintain display of merchandise Perform sales and loan transactions Minimum Qualifications: Computer literate Outgoing and energetic personality Ability to multi-task High School Diploma or GED Equivalent Bilingual a plus! Physical Requirements: Must be able to lift 50 pounds Continuous standing required Frequent walking, reaching, bending Occasional climbing

Turn on your Island Charm... Latitude Margaritaville Daytona Beach is looking for a Customer Service Coordinator to join our team! Purpose: The Latitude Customer Service Coordinator provides a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association. Will assist with homeowner closings, communications, access control services and assistance with records and reports regarding operations. Ensure the customer service operation is managed in compliance with FirstService Residential standards and practices as well as authentically delivered with the Latitude Margaritaville Lifestyle. Key Responsibilities and Accountabilities: * Must be able to work flexible days / times for closings * Prepare new owner packets and send digitally with any other information that is needed for the Association. * Manages Outlook workflow and updates with new memos and task as required. * Attend new owner closings to communicate and distributer provide Association information and required documentation. * Ensures that new owner questions are answered properly, and messages are handled courteously, accurately and in a timely manner and forwarded to the appropriate departments. * Educate new owners on the policies and procedures for the Association. * Maintains, updates, and coordinates resident information in computer database. * Circulates questions and concerns of new owners to the appropriate department for resolution. * Completed follow up communication and workflow completion through survey process to ensure excellent results. * Follows safety procedures and maintains a clean work area. Technical competencies: Education/Training: * Associates degree with concentration in business preferred, or equivalent combination of education and experience. Experience/Knowledge/Abilities: * Strong administrative background. * Three (3) to Five (5) plus years of customer service-related work experience. * Strong working knowledge of customer service principles and practices. * Excellent interpersonal, office management and communications skills. * Self-starter with excellent communication, interpersonal and customer service and telephone skills. Computer Literacy: * Ability to prioritize work with minimum supervision. * Intermediate proficiency in Microsoft Windows software. * Respond to email inquiries in a timely manner. Special Requirements: * Ability to drive a vehicle to the Sales Center. * Standing, sitting, walking and occasional climbing. * Required to work at a personal computer for extended periods of time. * Talking on the phone for extended periods of time. * Ability to detect auditory and/or visual emergency alarms. * Ability to work extended/flexible hours, weekend, and attend Board meetings as required. * Have fun!!! FINS UP! The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation/Work Schedule: * $18.00 per hour * Full-Time * Monday - Friday DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #LI-CP2

Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our customers. Our reputation is built on honesty, integrity, quality craftsmanship, and customer support. As an employer, we are committed to employee satisfaction, job safety, and professional growth. Helitech is a family owned and operated company that has been the #1 choice for waterproofing and foundation repair in Illinois, Missouri, Quad Cities, and Western Kentucky since 1987. We believe that hiring the most qualified people with the right skillset and mindset allows us to deliver the highest quality foundation services and the best-in-class customer experience. That s why Helitech has been the employer of choice for over 35 years since 1987. Position Overview: We are currently looking for an upbeat, personable, driven & self-starting individual to assist our Customer Care Department. The best candidate, whether they require full time or part time hours, must have a strong work ethic, great attitude, excellent communication skills and the ability to multi-task. This candidate should possess the ability to work in a fast-paced environment and pay close attention to detail. Punctuality and attendance are of extreme importance. Responsibilities include: Inbound and Outbound Customer contact, via phone, text, email, and live chat as needed Communicating with customers regarding their schedule dates and confirming times as needed Scheduling sales/service appointments as needed Consolidating sales calendars as needed Assisting with production schedule as needed Assisting with utility locates, permits, invoicing as needed Other miscellaneous tasks as assigned by your supervisor or manager Position Qualifications Previous experience in sales or customer service is preferred Strong communication and interpersonal skills Experience using CRM systems, multiple displays and typing experience Ability to work in a fast pace, target driven environment; Must be able to multi-task Professional demeanor and will to succeed Compensation & Benefits: $20/hour + bonus opportunity Health, Dental, and Vision insurance 401(k) with company match Paid vacation and holidays

We are seeking an outstanding Customer Service Representative! !! The Bug Man seeks a bright and quick-minded Customer Service Representative to help our customers receive calls, answer questions, and schedule services. Listening to prospective customers' concerns and matching their needs with our services requires a Customer Service Representative who is a self-assured person with a curious mind. Talking with customers on the phone also requires making notes in web-based software, so good typing skills and an organized approach to recording information are essential. Working in a pest control company also requires shifting gears to accommodate peak periods. We expect our Customer Service Representatives to look out for our customers and coworkers, so we look out for you. You can expect a solid hourly rate commensurate with your experience. You will have health insurance, paid training, paid personal days, sick days, and vacation. Our Customer Service Representatives work from 8 am to 5 pm Monday through Friday. No Saturdays! If you want to join a team that cares about one another and our terrific customers, please apply today! Application Communication Notice: Thank you for considering a career with The Bug Man. As part of our commitment to streamline the hiring process and provide timely updates to applicants, please be aware that by submitting your application, you may receive text messages from us regarding your application status and other relevant updates. These text messages may include: Notifications about the status of your application. Interview invitations and scheduling. Requests for additional information or documentation. General updates on the progress of your application. By applying to this position, you acknowledge and consent to receive such text messages from The Bug Man. Standard message and data rates may apply. We value your privacy, and your mobile number will only be used for job-related communication purposes. Your consent to receive text messages is voluntary, and you can opt-out at any time by replying "STOP" to any message received. Please ensure that your provided mobile number is accurate to facilitate seamless communication throughout the application process. Thank you for considering The Bug Man as your potential employer. We look forward to connecting with you! Compensation details: 14-15 Hourly Wage PI6e0f23b96795-31181-31375589

Why Solar Alternatives? Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy. In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table. Requirements Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus) Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer! A self-motivated, entrepreneurial mindset that is proactive and results-driven Organized and goal-oriented with strong phone call and email etiquette Able to set appointments with potential clients that can lead to sales opportunities Maintain and update lead data in the company CRM tool Initiate and support the sales process for the broader team Consistent work schedule and reliable availability Present yourself professionally and maintain a positive attitude with all prospects Benefits Benefits: Base of $17 per hour plus commission per appointment set Two weeks paid leave, plus 7 bank holidays Health insurance, vision & dental 401K with company match Advanced product and sales training to ensure success Use of professional company tools including customized CRM and VOIP system The peace of mind that comes with offering only best in class products, installation, and services

Job Description Why Solar Alternatives? Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy. In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table. Requirements Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus) Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer! A self-motivated, entrepreneurial mindset that is proactive and results-driven Organized and goal-oriented with strong phone call and email etiquette Able to set appointments with potential clients that can lead to sales opportunities Maintain and update lead data in the company CRM tool Initiate and support the sales process for the broader team Consistent work schedule and reliable availability Present yourself professionally and maintain a positive attitude with all prospects Benefits Benefits: Base of $17 per hour plus commission per appointment set Two weeks paid leave, plus 7 bank holidays Health insurance, vision & dental 401K with company match Advanced product and sales training to ensure success Use of professional company tools including customized CRM and VOIP system The peace of mind that comes with offering only best in class products, installation, and services

Inside Sales Representative Location: Raleigh, NC (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************* #LI-AW1

About Us At Comfort Temp Heating and Air, we've been keeping Florida homes comfortable since 1985. As a family-founded company rooted in excellence, integrity, and professionalism, we've built a trusted name in HVAC solutions across Gainesville, Jacksonville, Orlando, and Tampa. We're expanding our residential division and are looking for a driven, energetic, and detail-oriented Outbound Call Specialist to join our growing team. Job Summary If you're motivated by hitting goals, energized by talking to people, and love turning leads into opportunities, this is the job for you. As our Outbound Call Specialist, you'll be the voice of Comfort Temp - calling warm and purchased leads, following up on quotes, and scheduling appointments for our comfort consultants. You'll work directly within ServiceTitan and lead management platforms to maximize conversion rates while maintaining a professional and friendly demeanor on every call. This is a fast-paced, high-energy, in-office role that rewards consistency, personality, and results. Role and Responsibilities * Make 80-120 outbound calls per day to new and existing leads through ServiceTitan and other CRM systems. * Follow up on unsold estimates, inquiries, and aged leads to re-engage potential customers. * Schedule qualified appointments for our residential sales consultants and ensure proper documentation in ServiceTitan. * Communicate clearly and professionally with homeowners to understand needs and promote Comfort Temp's services. * Manage call lists daily to ensure timely outreach and follow-up cadence on every lead. * Track all outbound activity, conversions, and appointments using ServiceTitan dashboards. * Collaborate with marketing and sales teams to provide feedback on lead quality and trends. * Maintain high call energy and professionalism to reflect the Comfort Temp brand on every interaction. * Participate in team huddles, performance reviews, and ongoing training to improve sales technique and call efficiency. Requirements & Abilities * Experience: 1+ year in outbound calling, appointment setting, or inside sales (HVAC, home improvement, or call center preferred). * Communication: Strong phone presence and conversational ability - able to build trust quickly and overcome objections. * Goal-Oriented: Proven ability to meet or exceed daily call and appointment targets. * Tech Savvy: Experience using ServiceTitan, CRMs * Resilience: Thrives under metrics, can handle rejection positively, and stays upbeat. * Organization: Strong attention to detail for data entry, scheduling accuracy, and follow-up management. * Education: High school diploma or equivalent required. Spiff & Bonus Ideas * Base Pay: Hourly (suggested $17-$20/hour depending on experience). * $5 per booked appointment (confirmed in ServiceTitan). * $20 per appointment sold (if the lead converts to a system replacement or new install). * Quarterly Bonuses: For hitting consistent call volume and conversion targets. * Team Goal Bonus: If the team reaches 95% of monthly appointment targets, everyone gets lunch on the company. Company Culture At Comfort Temp, we believe in doing what you say, doing what it takes, walking with purpose, and doing the right thing. You'll work in a fun, supportive, goal-oriented environment that values energy, accountability, and collaboration. We celebrate wins, learn from misses, and push each other to be the best team in Florida HVAC. Application Instructions If you're hungry to grow, confident on the phone, and motivated by results, we want to hear from you! Submit your resume and cover letter to *********************** with the subject line "Outbound Call Specialist - [Your Name]".