Senior Business Analyst jobs at Dana-Farber Cancer Institute - 28 jobs

The Pharmacy Senior Business Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model. The Pharmacy Senior Business Analyst is responsible for independently delivering on multiple common tasks during a project on time and of high quality supporting clinical and operational areas, including but not limited to, infusion operations, quality and patient safety, finance, pharmacy supply chain, and research. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Responsible for working on multiple (2‐3) projects simultaneously, supporting multiple business stakeholders + Collaborate with manager to identify high level business need, develop project charter, and consult with the business stakeholder to define scope + Lead business requirements gathering + Identify data source(s) and develop technical data design requirements + Develop viz wireframes and leverage BI tools to craft visualizations and dashboards + Write SQL queries to develop data sources + Collaborate with internal teams and stakeholders for Quality Assurance and End User Acceptance Testing + Contribute to development of analytic assets that can be used institute wide + Conduct end-user training as necessary + Share knowledge within COBA and train analysts on common tasks + Address stakeholder feedback, concerns and aim to deliver a high‐level of customer service **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Communicates in a professional manner with others inside and outside the department (i.e., staff, patients, providers, other institutions) + Works effectively as a member of a unit team and cross functional teams + Has working knowledge of and is able to use all technology and software required to perform primary job functions + Prioritizes and adapts to change; accepts additional responsibilities based on the changing needs of the work setting + Resolves problems and escalates as appropriate **MINIMUM JOB QUALIFICATIONS:** The position requires a bachelor's degree in science, technology, engineering, mathematics, or a related field. Candidates must have 5 years of relevant experience, including at least 3 years in healthcare and 2 years in pharmacy. Tableau and Clarity Data model experience are preferred. Tableau and Willow certifications must be obtained within 6 months of hire. **SUPERVISORY RESPONSIBILITIES:** None **PATIENT CONTACT:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $98,600.00 - $112,500.00

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary This role contributes insights through financial modeling and business analysis. The role drives business outcomes by delivering data-driven recommendations and independently managing stakeholder needs. Essential Functions * Perform moderately complex operational and financial modeling, forecasts, and variance analyses. * Analyze market trends, internal performance data, and process metrics to support strategic planning. Prepare presentations for leadership review utilizing data visualization tools to support the presentation materials. * Collaborate across departments to understand financial needs, identify opportunities for enhancement, and implement solutions. * Contribute to dashboard development for leaders to readily evaluate and report information. * Assist in budget planning, monitoring, and reporting in alignment with hospital goals. * Develop business plans for new or existing programs, projects, and investments, and support the development of strategic and operational business plans. Conduct cost-benefit analyses and assess financial feasibility for new projects or initiatives. * Identify, recommend, and track operational improvements or cost-saving initiatives. * Present comprehensive reports highlighting key operational and financial metrics and trends to stakeholders. * Manage smaller projects or workstreams under guidance. Qualifications Education * Bachelor's Degree required in Finance, Business Administration or related field of study Experience * 2-3 years of experience required in healthcare revenue cycle analysis * Revenue cycle experience required * Epic experience required Knowledge, Skills and Abilities * Proficiency in Epic Slicer Dicer, Reporting Workbench and dashboard configuration required * Strong analytical, problem-solving, and communication skills. * Ability to collaborate effectively within a team environment. * Familiarity with project management. * Skilled in Excel, data visualization tools (e.g., Tableau, Power BI), and related systems. * Strong attention to detail. * Strong communication skills both written and oral. Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities and much more. The Sr. Business Analyst will play an important role in understanding cross-functional stakeholder needs, facilitating the negotiation of requirements amongst these stakeholders, identifying the current- and future-state business processes and systems, helping the business stakeholders envision the future and how their work will need to change to support the future, creating, analyzing and validating detailed functional specifications, facilitating design sessions with the development team to define the solution and delivering elements of systems design, including data migration rules, business rules, wireframes or other detailed deliverables. A Sr. Business Analyst will have 4-6 years of practical experience as an analyst, with repeated practice performing business analysis in various complex situations or comparable working experience. A Sr. Business Analyst will know which techniques to use, influence the desired outcome on a project, assess and manage risk, and define change strategy. A person in this role works independently and may plan, supervise, or lead the work of others on large projects and work efforts. Essential Functions * Possess leadership aptitude, critical thinking, and problem-solving proficiency. * Have strong business domain knowledge and the ability to assess and manage risk and define change strategy accordingly. * Collaborates with key business partners to support business operations and understand how current and future business processes and systems enhancements may improve business processes and productivity. * Elicits, gathers, creates, and documents business requirements in the project lifecycle. * Identifies, defines, and documents new business process workflows using industry-standard analysis approaches. * Manages requirements and documentation needs for complex projects and programs. * Develops business needs analysis documentation for project and development teams and participates in various data and requirement analysis stages as part of the project lifecycle. * Works closely with cross-functional teams to ensure coordination of efforts, timing, priority, and impact on assigned projects. * Collaborates with Mass General Brigham Health Plan stakeholders, vendors, and/or consultants to ensure timely, cost-effective project delivery. * Works within project deadlines and schedules and manages multiple competing priorities. * Communicates effectively with end-users to convey schedules, dates, priorities, business needs, and project-related information; escalates issues as needed. * Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect. * Holds self and others accountable to meet commitments. * Persists in accomplishing objectives to achieve results despite any obstacles or setbacks that arise consistently. * Builds strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization. * Other duties as assigned with or without accommodation. Qualifications Education * Bachelor's degree required; experience can be substituted in lieu of a degree Licenses and Certification * Professional Business Analyst certification preferred Experience * At least 5-7 years of experience in the development, support or operation of software applications, preferably in a healthcare setting * At least 2-3 years of experience with project management, leading small project teams, and projects preferred * At least 4-6 years of working experience as a Business Analyst in the health insurance field highly preferred * Experience working in Medicare, Medicaid, Duals, and Commercial lines of business preferred * Healthcare domain knowledge, Claims Processing, Financial Systems, and/or Healthcare Information Technology experience preferred * Microsoft Office Suite and analysis tools (Visio, Word, Excel, and SharePoint) preferred * Strong understanding of industry-standard Business Analysis techniques preferred * Comprehensive working knowledge of the System Development Life Cycle (SDLC) preferred * Strong processes and data analysis skills preferred * Ability to gather, analyze, and document requirements from business users and relay information to project teams for systems and/or business process development preferred * Experience creating workflows, user stories, and post-production support documentation preferred * Ability to conduct impact assessments of new requirements on an existing business process preferred Additional Job Details (if applicable) Working Conditions * This is a remote role that can be done from most US states * Remote employee must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment. The interview process will also require Teams Video access. Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst III functions as technical liaison and broker of services with various vendors. The Applications Analyst III must develop and maintain credibility and effective working relations with both Inpatient Clinical management and IT personnel in a way that demonstrates an understanding of business problems, as well as Hospital and IT strategies, issues, and priorities. The Applications Analyst III acts as internal consultant, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas. Position: Business Applications Analyst III/Senior level (EPIC) Department: EHR Schedule: Full Time, (40 HR, Days) JOB REQUIREMENTS EDUCATION: Associated degree OR equivalent education or experience. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Preferred Certifications: 1. EpicCare Inpatient Procedure Orders 2. EpicCare Inpatient Clinical Documentation EXPERIENCE: Required: At least 3 -5 years of experience in either of the following: Business application design, development, and installation, or Significant healthcare background with demonstrated abilities in the applications arena. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Strong understanding of project management concepts and documentation in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including technical writing. Strong verbal communication skills across all levels and departments within the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area Efficiently manage time to provide a high level of output Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. HL7 knowledge is a plus Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst III functions as technical liaison and broker of services with various vendors. The Applications Analyst III must develop and maintain credibility and effective working relations with both Inpatient Clinical management and IT personnel in a way that demonstrates an understanding of business problems, as well as Hospital and IT strategies, issues, and priorities. The Applications Analyst III acts as internal consultant, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas. Position: Business Applications Analyst III/Senior level (EPIC) Department: EHR Schedule: Full Time, (40 HR, Days) JOB REQUIREMENTS EDUCATION: Associated degree OR equivalent education or experience. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Preferred Certifications: 1. EpicCare Inpatient Procedure Orders 2. EpicCare Inpatient Clinical Documentation EXPERIENCE: Required: At least 3 -5 years of experience in either of the following: * Business application design, development, and installation, or * Significant healthcare background with demonstrated abilities in the applications arena. Additional experience desired: * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. * Experience in the strategic use of technology in managing and growing a business. * Experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Strong understanding of project management concepts and documentation in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including technical writing. * Strong verbal communication skills across all levels and departments within the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area * Efficiently manage time to provide a high level of output * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * HL7 knowledge is a plus Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end user. Essential Functions-Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end user documentation. * Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues. Qualifications Education Bachelor's Degree Information Systems preferred Can this role accept experience in lieu of a degree? Yes Experience experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required Knowledge, Skills and Abilities * Experience with the development, support, or operation of software applications in a healthcare setting. * Knowledge of the workflows and operations supported by the software application(s). * Strong oral and written communication skills. * Demonstrated analytic and problem-solving skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) * M-F Eastern Business Hours required * Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs) * Remote working days require stable, secure, quiet, compliant working station Remote Type Hybrid Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Workday Application analyst supporting the finance components of Workday. Including but not limited to: Core Financials, Assets, Taxes, Revenue Management, Customer Accounts, Supplier Accounts, Accounts Payable, Banking & Settlement, Cash Management, Expenses, and Procurement Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end users. Does this position require Patient Care? No Essential Functions * Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing detailed information to enhance understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end-user documentation. * Provides ongoing support for software applications by identifying and resolving issues, often serving as the point of escalation for more complex issues. Qualifications Education Bachelor's Degree Information Systems preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required Knowledge, Skills and Abilities * Experience with the development, support, or operation of software applications in a healthcare setting. * Knowledge of the workflows and operations supported by the software application(s). * Strong oral and written communication skills. * Demonstrated analytic and problem-solving skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. * If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements. Additional Job Details (if applicable) Working Model Required * M-F Eastern Business hours * Onsite 1x weekly required * Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs * Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Senior Epic Business Analyst serves as the subject matter expert for their assigned Epic application, partnering with clinical and operational leaders to translate business needs into scalable, effective workflows and solutions. The role leads advanced troubleshooting, drives implementations and upgrades, and ensures ongoing system stability, performance, and continuous optimization. This position is funded through September 2028 with the potential for extension. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Submits and resolves issues in accordance with DFCI issue management processes + Serves as the liaison to PeC for supported business area and participates in PeC BA meetings + The Business Analyst may also be asked to lead small to medium projects that cross over multiple teams within the organization. + Use higher level of experience and the grasp of the "big picture" to handle more complex tasks + Provides guidance/training to the Associate Business Analyst + Recommends decisions / solutions to team and Business Analyst Manager to present to PeC + Participates in vendor and user conferences as directed + Same responsibilities as Business Analyst Plus: + Participate in developing and managing project plans for new applications and/or major upgrades/enhancements + Plan and conduct user acceptance testing of complex functionality, upgrades and fixes + Assist in the guidance/training of Associate and Business Analysts + Research, coordinate and complete special projects as necessary + Works with other DFCI and PeC teams to research issues and develop solutions including assessing impacts to other areas + Maintain and promote "best practices" procedures, which follow the business unit's framework, that guide how applications are supported, configured, upgraded, tested and used + Provide backup support as necessary for key business operational responsibilities + Manages implementation of decisions / solutions with team + Support Credentialed Training activities as needed **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Excellent multi-tasking skills + Strong communication and written skills + Take charge individual + Ability to initiate and implement cost-saving ideas + Detailed experience and knowledge of the business unit being supported + Experience maintaining relationships with internal and external customers + Strong analytical and problem solving skills **MINIMUM JOB QUALIFICATIONS:** The position prefers a Bachelor's degree in Business, IT, or Healthcare, or a minimum of 5 years of related work experience. Candidates must have at least 5 years of relevant experience, including revenue cycle experience with healthcare finance systems. Proficiency in PC applications such as Microsoft Office and Visio is required, along with a strong understanding of workflows relevant to the supported business team. Experience in developing and integrating business processes is essential. Epic certification(s) are preferred or must be obtained as per program requirements. **SUPERVISORY RESPONSIBILITIES:** None **PATIENT CONTACT:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $91,900.00 - $119,500.00

The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research system operations program. They will collaborate in re-engineering and developing new business processes to support DF/HCC's need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day-to-day usage of RIO applications and be responsible for providing education on system workflows and functionality. The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC, and site leadership. They will serve as a mentor and resource for junior staff. This position is funded through Sept 30, 2028, with the potential for extension. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Provide exceptional customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources + Build protocol treatment arms and calendars in the clinical trial management systems + Gather, analyze, and assimilate documents required to build calendars, treatment arms + Collaborate with study teams and clinical staff + Identify obstacles encountered during the build process; communicate and develop acceptable resolutions to such obstacles + Understand various software systems and the interdependencies between them to guide treatment arm and calendar creation + Educate study team members on how subject enrollment, treatment arms, calendars work + Responsible for business requirements gathering, workflow analysis, definition, and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems + Collaborate on the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, intellectual property, and other systems supported by RIO + Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers/peers are essential + Function as the analyst subject matter expert for assigned applications supported by RIO + Successfully build and maintain vendor relationships. + Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders + Manage medium to large sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.) + Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group specific standards + Learn and utilize new products and tools, as appropriate, to successfully complete work assignments + Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base + Document daily activities, progress, and workload metrics + Develop training materials such as content for eLearning and other end-user documentation for assigned applications + Continually innovate based on industry trends and facilitate networking with outside institutions + Actively participate in and support team culture + Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors + Perform other related duties as assigned and/or needed + Participate in 24/7 on-call rotation for resolution of patient care critical issues **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently + Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment + Ability and willingness to contribute to and foster a team culture where all are encouraged and willing to share information accurately + Able to self-manage and assume ownership for support tasks and project work + Ability to work independently and within a team + Ability to work and maintain focus within a complex work environment with shifting and competing priorities + Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects + Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff + Ability to learn new tools and utilities rapidly + Excellent communication skills - both oral and written + Ability to negotiate and communicate with all levels of staff + Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work **MINIMUM JOB QUALIFICATIONS:** Minimum Education: Bachelor's degree. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred. Extensive relevant experience may substitute required degree. Minimum Experience: 5+ years of direct analytical experience in a customer facing role or experience in either clinical research, basic research or administrative functions to support research. Experience in collaborating with cross-functional teams of five or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups. Experience with successful implementation of enterprise applications. Strong project management skills; formal business analyst training a plus. Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $96,900.00 - $111,000.00

The Enterprise Data & Analytics (ED&A) team at Dana-Farber Cancer Institute is seeking a Senior Clinical Operations Analyst to play a pivotal role in advancing the planning and development of Dana-Farber's Future Cancer Hospital (FCH). Dana-Farber's Future Cancer Hospital will be a state-of-the-art facility designed to expand inpatient capacity, enhance patient-centered care, and integrate cutting-edge cancer treatments with innovative clinical and operational workflows to meet the growing needs of patients and their families. This position will focus on leveraging data and analytics to inform strategic decision-making, optimize clinical operations, and enhance patient care in alignment with the vision for Dana-Farber's Future Cancer Hospital. The Senior Analyst will collaborate with key stakeholders to address critical questions related to the transition, design, operations, and patient experience of the new hospital, ensuring data-driven insights guide every step of the process. This role is hybrid with the expectation of being on site 1-2 days per week. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Responsible for working on multiple (2-3) projects simultaneously supporting multiple business stakeholders + Collaborate with manager to identify high level business need, develop project charter, and consult with the business to define scope + Lead business requirement gathering + Identify data source(s) and develop technical data design requirements + Develop viz wireframes and leverage BI tools to craft visualizations and dashboards + Write SQL queries to develop data sources + Collaborate with internal teams and stakeholders for QA and UAT + Conduct stakeholder training + Share knowledge within ED&A and train analysts on common tasks + Contribute to development of analytic assets that can be used institute wide + Address stakeholder feedback, concerns and aim to deliver a high-level of customer service **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Proficient with SQL + Proficient with BI tools e.g., Tableau + Proficient navigating Epic Hyperspace to Clarity Data Model to data warehouse + Able to set appropriate expectations, discuss and present results to customer in formal settings, share ideas accurately and communicate them effectively, both in writing and verbally with supervisory oversight + Ability to contribute to the development and growth of others + Strong interpersonal skills with ability to effectively interact with all levels of staff + Excellent analytical, organizational, and time management skills + Excellent attention to detail and accuracy + Curious and motivated learner **MINIMUM JOB QUALIFICATIONS:** The position requires a bachelor's degree in a STEM field and at least 3 years of relevant experience, including 1 year in healthcare. Experience with Tableau and Clarity Data models is preferred. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $99,900.00 - $115,100.00

The Enterprise Data & Analytics (ED&A) team at Dana-Farber Cancer Institute is seeking a Senior Business Intelligence Analyst. In partnership with Business Strategy, the Senior Business Intelligence Analyst builds claims-based analytical models, integrates clinical and operational data, measures key clinical and operational metrics, and delivers analyses that inform Institute growth, resource allocation, and process improvement. Ongoing projects encompass market analyses from claims, referral tracking, and performance measurement for strategic initiatives, all of which are delivered as decision-grade reports and executive summaries for operating and strategy reviews. The Enterprise Data & Analytics (ED&A) team is a subdivision of the DFCI Informatics and Analytics department led by the Chief Health Information Officer. Given access to an extraordinary range of healthcare data (including medical and pharmacy claims, enrollment, EMR, scheduling, billing, referral and laboratory results), the ED&A team is relied upon to drive the transformation of data into valuable and actionable insights. The team supports areas such as quality, operations and most importantly, patient care. The Senior Clinical Operations Analyst will work with a variety of tools (e.g. SQL, Excel, Tableau, etc.) to dive into the data, build interactive tools, and own the sources of truth necessary to meet the needs of the Institute. This role is hybrid with the expectation of being on site 1-2 days per week. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Responsible for working on multiple (2-3) projects simultaneously supporting multiple business stakeholders + Collaborate with manager to identify high level business need, develop project charter, and consult with the business to define scope + Lead business requirement gathering + Identify data source(s) and develop technical data design requirements + Develop viz wireframes and leverage BI tools to craft visualizations and dashboards + Write SQL queries to develop data sources + Collaborate with internal teams and stakeholders for QA and UAT + Conduct stakeholder training + Share knowledge within ED&A and train analysts on common tasks + Contribute to development of analytic assets that can be used institute wide + Address stakeholder feedback, concerns and aim to deliver a high-level of customer service **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Proficient with SQL + Proficient with BI tools e.g., Tableau + Proficient navigating Epic Hyperspace to Clarity Data Model to data warehouse + Able to set appropriate expectations, discuss and present results to customer in formal settings, share ideas accurately and communicate them effectively, both in writing and verbally with supervisory oversight + Ability to contribute to the development and growth of others + Strong interpersonal skills with ability to effectively interact with all levels of staff + Excellent analytical, organizational, and time management skills + Excellent attention to detail and accuracy + Curious and motivated learner **MINIMUM JOB QUALIFICATIONS:** The position requires a bachelor's degree in a STEM field and at least 3 years of relevant experience, including 1 year in healthcare. Experience with Tableau and Clarity Data models is preferred. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $99,900.00 - $115,100.00

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end users. Essential Functions * Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing detailed information to enhance understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end-user documentation. * Provides ongoing support for software applications by identifying and resolving issues, often serving as the point of escalation for more complex issues. Qualifications At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. We are seeking a Beeline Sr. Application Analyst to join our healthcare organization, playing a critical role in bridging the gap between business needs and technology solutions. This position focuses on collaborating with business units to identify requirements, design solutions, and optimize Beeline functionality. The application Analyst will ensure that all enhancements, configurations, and integrations align with organizational objectives, improve operational efficiency, and address day-to-day operational needs. As a Beeline Application Sr. Analyst you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. Assess the current state, identify business requirements, and define the future state and/or business solution. Research, gather, and synthesize information. Responsible for assisting functional lead to make informed decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate business team. The ERP Application Analyst will report to the ERP Application Manager Principal Duties and Responsibilities: Key Responsibilities: Business Partnership and Strategic Requirements Gathering * Partner with business stakeholders to identify opportunities for new features, configurations, integrations, or technology solutions that drive business value. * Own and drive the requirements analysis process, ensuring alignment with both immediate business needs and long-term organizational strategy. * Facilitate and lead requirements gathering and design sessions, guiding stakeholders toward optimal solutions and process improvements. * Develop and oversee strategies for business process optimization, ensuring scalable and efficient workflows. * Collaborate with cross-functional teams to shape and refine applications, ensuring they support business objectives and future scalability. Solution Design and Implementation * Define and drive structured and approved business requirements and functional specifications, ensuring ERP development, customization, and optimization align with enterprise goals. * Lead the design and oversight of updates to existing business processes and reports, ensuring alignment with operational priorities. * Provide sign-off on configurations, validating business requirements, testing outcomes, and production readiness. * Maintain and govern a strategic roadmap for future enhancements and updates across assigned workstreams, aligning with enterprise priorities. Service Management * Evaluate and prioritize support tickets based on impact and urgency, assigning criticality levels (e.g., critical, high, medium, low). * Troubleshoot and resolve system issues, providing timely responses to user inquiries. * Monitor and maintain system performance, addressing data discrepancies, or process failures. * Act as an SME in ERP workflows and configurations Testing and Quality Assurance * Establish and oversee rigorous test plans and scenarios for new configurations, features, and integrations, ensuring enterprise-wide system integrity. * Lead software quality assurance initiatives, implementing best practices to maintain high performance and security standards. * Ensure effective end-to-end testing for assigned workstreams, proactively identifying risks and dependencies. * Direct and facilitate user acceptance testing, ensuring alignment with business requirements and operational goals. Training and Knowledge Management * Collaborate with senior leadership to shape training and change management strategies, ensuring seamless adoption of Beeline and other enterprise solutions. * Drive the development and continuous improvement of comprehensive training materials, job aids, e-learning modules, and user guides tailored for diverse audiences. * Own and manage the Opus Job Aid and eBook, ensuring content is continuously updated to reflect changes in processes, systems, and organizational objectives. * Oversee the design and deployment of eLearning updates, ensuring engagement, effectiveness, and alignment with business goals. * Lead governance and updates for Beeline Terminology and Reporting Crosswalk, ensuring consistency in enterprise communication and reporting. * Oversee content updates for New Employee Orientation, ensuring a seamless and informed onboarding experience. Continuous Improvement and Enterprise Strategy Alignment * Analyze, interpret, and leverage data to drive continuous improvement and inform strategic decisions. * Stay ahead of industry trends and emerging technologies, proactively recommending innovative solutions that enhance operational efficiency. * Identify and execute opportunities for business process optimization, driving enterprise-wide improvements in efficiency, effectiveness, and scalability. Qualifications: * Bachelor's degree in Business, IT, Healthcare Administration, or a related field, or equivalent experience. * 5+ years of experience in Beeline application analysis or business analysis, preferably in a healthcare setting. * Advanced functional knowledge of Beeline Financials (FINS), including but not limited to: Core Financials, Assets, Taxes, Revenue Management, Customer Accounts, Supplier Accounts, Accounts Payable, Banking & Settlement, Cash Management, Expenses, and Procurement * Strong interpersonal, communication, and critical thinking skills. * Ability to work independently, manage multiple projects, and adapt to a changing environment. * Commitment to continuous improvement, personal growth, and collaboration. * Proficiency in Microsoft Office applications. Skills/Abilities/Competencies: * Strong ability to translate business needs into technical requirements. * Excellent analytical, problem-solving, and prioritization skills. * Proficiency in documenting workflows, creating functional specifications, and defining requirements. * Knowledge of testing methodologies, including unit and user acceptance testing. * Exceptional communication and collaboration skills, with the ability to engage diverse audiences. * Detail-oriented, organized, and capable of managing multiple projects simultaneously. * Experience in configuring and maintaining ERP applications. * Detail oriented and experienced in leading projects from initiation to completion. * Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues. * Experience with ITIL service desk functionality. * Ability to work effectively in a complex and agile environment while remaining flexible and adaptable. * Adaptability to a dynamic environment and evolving priorities. Additional Job Details (if applicable) Working Model Required * M-F Eastern Business hours * Onsite 1x weekly required * Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs * Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. The Cardiology PACS Administrator is responsible for overseeing the Picture Archiving and Communications Systems - PACS - and to assist with all related integrated systems within Cardiology. In addition, this individual will act as a liaison for all Cardiology application related initiatives within the department and external to the department Position: Cardiology PACS Applications Analyst II Department: Ancillary Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Possess solid knowledge of Cardiology workflow including an understanding of how images are acquired and stored in PACS (Echocardiography, Vascular US, Catheterization lab images, EKG and Holter studies) Responsible for all aspects of day-to-day operations of Cardiology PACS and Cardiology applications and related equipment including workflow, archiving, auto-routing, and pre-fetching, quality control of system functionality and hardware, auditing for unread studies and other related activities. Investigates, identifies, and prepares proposals to solve specific operational problems working closely with department's leadership, physician teams and Imaging Informatics. Partners with Imaging Informatics, department leadership and other key stakeholders to identify and design future system enhancements as needed for improved workflow and improved outcomes. Analyze system enhancements decisions and modify clinical applications to meet unique requirements of Cardiology and related clinical operations without compromising data or systems integrity. Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The CMMS Application Analyst II is a part of the MGB Biomedical Engineering department's Systems division. Working under the direction of the Systems Manager, maintains the department's computerized equipment maintenance management system (CMMS) in accordance with departmental policies and practices, assuring data quality and integrity, and use of terminology, nomenclature, and data entry standards. Performs data input and data maintenance on a regular basis through additions and modifications to database records, ensuring conformance to change management practices. Monitors, assesses, and audits data entry tasks by others, and works with management and/or front-line staff to resolve issues identified with any data sets. Performs continuous monitoring of existing data sets through random audits, exception reporting, and other types of analysis. Develops and/or runs reports and SQL queries of potentially moderate complexity at the request of department management on an as-needed or scheduled basis. Provides basic training and support to system users. Creates and maintains system user profiles and manages user access rights. Investigates technical issues and works with the system vendor as necessary to resolve. Performs front-end system configuration tasks to support use of the CMMS system and to improve or enhance system workflows, security, and usability. Completes billing duties for technical support services. Qualifications Education Bachelor's Degree required Experience * Experience in the development, support or operation of software applications 2-3 years required * Experience in Healthcare strongly preferred Knowledge, Skills and Abilities * Strong oral and written communication skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Demonstrated analytic and problem-solving skills. * Ability to learn quickly. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $73,798.40 - $107,400.80/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Business Intelligence Analyst is responsible for delivering on multiple common tasks with minimal supervision during a Business Intelligence project on time and of high quality. Depending on the skills and career goals of the analyst, these tasks would include either business consulting and visualization, or technical data design and analysis, or both. The Business Intelligence Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model Relevant business areas that could be supported by the analyst span across clinical and operational areas, including but not limited to clinical operations, nursing, quality and patient safety, finance, HR, supply chain, strategy, pharmacy, clinical disciplines, and informatics solutions areas. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Responsible for working on multiple (1-2) projects simultaneously ideally supporting a single business stakeholder + Collaborate with manager to identify high level business need, develop project charter, and consult with the business to define scope + Collaborate on business requirement gathering + Identify data source(s) and develop technical data design requirements + Develop viz wireframes and leverage BI tools to craft visualizations and dashboards + Write SQL queries to develop data sources + Collaborate with internal teams for QA + Contribute to development of analytic assets that can be used institute wide **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Proficient with SQL + Proficient with BI tools e.g., Tableau + Able to set appropriate expectations, discuss and present results in informal settings, share ideas accurately and communicate them effectively, both in writing and verbally with supervisory oversight + Strong interpersonal skills with ability to effectively interact with all levels of staff + Strong analytical, organizational, and time management skills + Excellent attention to detail and accuracy + Curious and motivated learner **MINIMUM JOB QUALIFICATIONS:** The role requires a bachelor's degree in a STEM field, with either 1 year of relevant experience or a master's degree in a STEM field. Experience with Tableau and Clarity Data models is preferred. Tableau certification must be obtained within 6 months of hire. **SUPERVISORY RESPONSIBILITIES:** None **PATIENT CONTACT:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $81,600.00 - $92,300.00

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. As a Senior BI Analyst/Developer certified in Epic Cogito, you will play a pivotal role in providing analytics insights and developing data solutions to support clinical and business operations. Collaborating closely with various stakeholders, your responsibilities span from gathering requirements and performing qualitative and quantitative analyses to designing, developing, and maintaining complex reports and databases. You'll serve as an Epic subject matter expert, leveraging tools like Clarity, Caboodle, and Snowflake, among others, to create visually appealing and digestible data presentations. Additionally, you'll mentor team members, contribute to process improvement, and stay abreast of emerging technologies to ensure optimal performance. Your expertise in Epic Cogito and associated technologies, coupled with strong communication and problem-solving skills, will drive the success of multiple projects and initiatives. The Senior BI Analyst/Developer, Epic Cogito Certified will report to the Cogito Analytics Manager. Principal Duties and Responsibilities: * Collaborate with stakeholders to understand and address analytic and reporting needs across clinical and business operations. * Gather user requirements and translate them into well-designed and validated BI solutions using tools such as Cogito SQL, Clarity, Caboodle, and SlicerDicer. * Develop, test, and implement reports, dashboards, and analytics solutions primarily utilizing Epic Cogito Data and Analytic Platform, Snowflake, and SQL Server. * Create and edit Stored Procedures, Views, Functions and Queries on SQL Server to pull require data for reporting purposes using SQL Server Management Studio. * Develops dynamic reports enabling the end users to define numerous parameters that allow users to filter and aggregate as required. Also creates custom reports that allow end users to drill down for more detail. * Configure and create packages for report distribution using Microsoft SQL Server Business Intelligence Development Studios Integration Services. * Serve as a resource and mentor for Analyst/Developers, sharing best practices, providing training, and fostering a culture of continuous learning. * Maintain and improve processes related to data gathering, analysis, and reporting, ensuring accuracy, reliability, and data quality. * Work with end-users to provide technical support, troubleshoot issues, and optimize software performance. * Stay current with emerging software technologies and industry trends to recommend enhancements and innovations. * Coordinate with internal and external stakeholders throughout the project lifecycle to ensure timely and successful delivery of analytics solutions. * Provide expertise in relational databases, report writing tools, and Epic data models, contributing to the development and maintenance of complex reports and databases. * Document detailed specifications, conduct unit testing, and provide end-user support for analytics solutions. * Participate in on-call coverage * Maintain confidentiality with regard to sensitive data. * Adhere to organizational standards and apply communication, analytical, and problem-solving skills to identify and resolve system issues. Qualifications * Bachelor's degree in Computer Science or related field. Equivalent experience may be accepted in lieu of degree. * Certification in Epic Cogito Fundamentals and relevant data models. * 5+ years of experience required in healthcare data analytics or SQL reporting, preferably with electronic medical records systems. Skills, Abilities and Competencies * Proficiency in SQL, relational database concepts, and report writing tools such as Crystal Reports, Business Objects, or Tableau. * Strong interpersonal, communication, and critical thinking skills. * Ability to work independently, manage multiple projects, and adapt to a changing environment. * Commitment to continuous improvement, personal growth, and collaboration. * Proficiency in Microsoft Office applications * Understanding of clinical and business operations workflows and system configurations * Excellent written and verbal communication skills * Strong project management and organizational skills * Detail oriented and experienced in leading projects from initiation to completion * Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues * Comfortable organizing and leading discussions with a broad range of end-users and/or leadership * Experience with ITIL service desk functionality * Proficiency in SQL, Windows and MS Office 365, familiarity with ServiceNow, Microsoft ADO, Workfront or similar tools * Uses critical thinking to develop content * Ability to work effectively in a complex and agile environment while remaining flexible and adaptable * High-energy, high-impact, team-oriented professional that builds strong working relationships * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources Working Conditions: * This position is hybrid: 1-3x a week onsite, M-F Eastern Business Hours, with planned onsite workshops or meetings at Assembly Row offices. Local travel to MGB sites, vendors, or conferences. Additional Job Details (if applicable) Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Do you love solving problems, finding patterns in data, and turning insights into action? We're looking for an Application Analyst who's ready to drive real change across our IT service landscape. In this role, you'll blend technical curiosity with process improvement skills to strengthen how we manage Major Incidents, Problem Management, and Vendor performance. You'll be the go-to person for uncovering insights - building sleek, data-driven dashboards in Tableau, Power BI, or ServiceNow Platform Analytics that help leaders make smarter, faster decisions. You'll also take a leading role in our Problem Management process, preparing for our high-visibility Service Forum, where senior leaders review major incidents, document lessons learned, and shape new initiatives that drive continuous improvement. This role is perfect for someone who enjoys working across teams, connecting data with strategy, and using technology to make IT services stronger, faster, and smarter. If you're passionate about process excellence, analytics, and making an impact that gets noticed - we'd love to meet you. Qualifications Knowledge, Skills and Abilities * Support process improvement initiatives across core ITIL processes, including Major Incident Management, Problem Management, and Vendor Management, to enhance operational efficiency and service quality. * Lead and coordinate the Problem Management function, ensuring effective root cause analysis, documentation of lessons learned, and tracking of corrective actions. * Prepare materials, data insights, and summaries for the Service Forum, a senior leadership meeting focused on reviewing Major Incidents, lessons learned, and improvement opportunities. * Facilitate the demand intake process by capturing new initiatives and ensuring proper documentation, prioritization, and alignment with business goals. * Design, build, and maintain interactive dashboards and reports using Tableau, Power BI, or ServiceNow Performance Analytics to provide visibility into key IT service metrics and trends. * Analyze incident and problem data to identify patterns, recurring issues, and opportunities for proactive improvements. * Collaborate with cross-functional teams, including IT Operations, Application Support, and Vendor Management, to ensure accurate data collection and consistent process execution. * Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ITIL processes, highlighting performance insights and improvement recommendations. * Maintain up-to-date documentation for ITIL processes, governance materials, and dashboards to ensure alignment with compliance and audit requirements. * Act as a subject matter expert (SME) for analytics within IT Service Management, promoting data-driven decision-making and continuous improvement practices. * Ability to document workflows and business processes. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Related IT experience, ideally in healthcare IT environment 0-1 year required * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Problem-solving skills. * Knowledge of Microsoft Office 365, Tableau, Power BI, ServiceNow and other popular office productivity solutions. Additional Job Details (if applicable) Working Model * Hybrid with onsite required * Candidate must be flexible for weekly or monthly business needs * M-F ET business hours required * On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. * Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Division of Pharmacoepidemiology and Pharmacoeconomics at Brigham and Women's Hospital and Harvard Medical School was created to facilitate a wide range of activities related to the use and outcomes of medications. Its mission is to bring together the various specialties of medicine, epidemiology, biostatistics, health services research, and the social sciences to evaluate the effectiveness of existing and new prescription drugs in relation to their risks and costs; to study how medications are used by physicians and patients; and to develop methods to optimize prescription drug use. The Senior programmer/analyst will support this mission, working with a tight-knit, helpful, dedicated group of friendly people including 30 Harvard Medical School faculty and 80 support members. The Senior Programmer/Analyst will join a group of 9 experienced analysts. The Division's research is particularly focused on the use of large, administrative healthcare databases, such as health insurance claims and electronic health records, but may also be based on surveys and randomized trials. 1. Support faculty and other research staff with the creation of analytic data files and the conduct of statistical analyses. 2. Responsible for loading, validating, documenting, managing, and analyzing data for both internal and collaborative research projects. 3. Responsible for assisting with data storage and management issues around both new and ongoing projects within the Division. 4. Responsible for working with other research staff within the Division to help specify appropriate analytical data files for the research question under investigation. 5. Responsible for creating and carefully documenting all derived analytical data files so that they can be understood and used by other members of the research team. 6. Participate in monthly programmer team meetings 7. Mentor junior programmers/analysts Qualifications Education Bachelor's Degree Analysis required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in data analysis 5-7 years required Knowledge, Skills and Abilities * Strong knowledge of relational databases, SQL, data visualization, and Business Intelligence tools, such as Tableau. * Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint. * Ability to communicate complex workflows and data to a variety of audiences. * Project management skills and/or experience are a plus. * Knowledge and application of statistical analyses including variance analysis and statistical significant preferred. * Healthcare knowledge, particularly as it pertains to electronic medical record data, is preferred but not required. Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Hybrid Work Location 1620 Tremont Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Senior Epic Analyst - Beacon/Willow is primarily responsible for protocol and medication build and the configuration, implementation, and ongoing support of Epic Beacon (Oncology) workflows. This role collaborates closely with clinical teams, operational leaders, and IT colleagues to ensure Beacon functionality aligns with clinical protocols, medication management, and organizational objectives. The analyst serves as a key liaison between end users and technical teams to optimize workflows, troubleshooting issues, and support system enhancements. Principal Duties and Responsibilities: * Lead protocol builds in Epic Beacon, including treatment plans, orders, and clinical workflows. (Protocols experience required) * Support medication builds and other pharmacy workflows * Partner with oncology clinical staff to understand protocol requirements and translate them into effective Epic workflows. * Configure, maintain, and support Epic Beacon workflows. * Participate in testing, validation, and optimization initiatives for new or updated Beacon functionality. * Troubleshoot and resolve issues related to Beacon workflows, escalating complex problems as needed. * Develop and maintain documentation, including workflow diagrams, build guides, and support materials. * Collaborate with IT, pharmacy, and clinical teams to ensure successful adoption of system changes. * Support ongoing training and education for clinical staff related to Beacon functionality. * Participate in system upgrades, go-live activities, and optimization projects. * Provide tier-two support and serve as a subject matter expert for Beacon users. Minimum Qualifications: * Bachelor's degree or equivalent experience in healthcare, IT, or related field. * 5 years of experience directly involved in Epic application support performing builds in the targeted application(s). * Demonstrated experience with protocol and medication management/build in oncology or complex clinical workflows. * Strong problem-solving, analytical, and communication skills. * Ability to collaborate effectively with clinical, operational, and IT teams. * Understanding of Willow medication build or prior Willow experience Preferred Qualifications: * Experience working in a hospital or academic medical center environment. * Familiarity with oncology medication management, chemotherapy protocols, and clinical decision support. * Experience with Epic upgrades, testing, and optimization projects. Certifications: Epic Beacon and Willow - Required The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.