Working At Michaels Stores: Company Overview and Culture

Q: When was Michaels Stores founded?

Michaels Stores was founded in 1973.

Q: How many employees does Michaels Stores have?

Michaels Stores has 45,000 employees.

Q: How much money does Michaels Stores make?

Michaels Stores generates $5.3B in revenue.

Q: What industry is Michaels Stores in?

Michaels Stores is in the specialty retail industry.

Q: What is Michaels Stores's mission?

Michaels Stores's mission statement is "To operate the most exciting arts and crafts stores in the world, excelling at satisfying the creative and fun needs of our customers while contributing to the growth and well-being of our associates."

Q: What type of company is Michaels Stores?

Michaels Stores is a public company.

Q: Who are Michaels Stores's competitors?

Michaels Stores competitors include The Home Depot, American Eagle Outfitters, Nordstrom, Jo-Ann Stores, The Children's Place, Kohl's, Bon-Ton, Hobby Lobby, A.C. Moore, Bed Bath & Beyond, Blick Art Materials, Party City, Hudson Group, Ocean State Job Lot, Kmart, Menards, Paradies Lagardère, Forman Mills, Bath & Body Works, Rural King.

Q: Who works at Michaels Stores?

Ashley Buchanan (CEO) Michael Dupey (Founder)

Michaels Stores overview

Industry

Specialty Retail

Revenue

$5.3B

Headquarters

Irving, TX

Employees

45,000

Founded in

1973

Website

Organization type

Public

CEO

Ashley Buchanan

Social media

Michaels Stores is a retail company focusing on arts, crafts, framing, floral, wall dÃ©cor, and seasonal merchandise. Catering to hobbyists and do-it-yourself home decorators, it has established itself as North America's largest specialty retailer in its domain since its opening in 1983. The company owns and operates 1,041 Michaels stores across 49 states and Canada, as well as 142 Aaron Brothers stores.

Founded in Irving, Texas, Michaels Stores has grown into an industry leader with 45,000 employees and an annual revenue of $5.3 billion. Led by CEO Ashley Buchanan, the company boasts a diverse workforce comprising 66.8% females and 38.3% ethnic minorities. With an average employee salary of $29,646 per year, Michaels Stores maintains great employee retention with staff members typically staying for 3.3 years.

Michaels Stores's mission statement

To operate the most exciting arts and crafts stores in the world, excelling at satisfying the creative and fun needs of our customers while contributing to the growth and well-being of our associates.

Michaels Stores employee reviews

3.5/5

Based on 37 ratings

Work at Michaels Stores? Share your experience.

Employee reviews

3.0

A zippia user wrote a review on Oct 2024

Pros of working at Michaels Stores

Flexible with hours and great management and team.

Cons of working at Michaels Stores

Self check outs and very angry customers.

How would you improve Michaels Stores's culture?

Make self checkout optional for customers because they took out their disapproval of them out on the cashiers.

What brings you the most joy at Michaels Stores?

The team at Michaels was nice and everyone got along and enjoyed joking around. If there were any issues it was sorted out as soon as possible.

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3.0

A zippia user wrote a review on Aug 2024

Pros of working at Michaels Stores

The location and discounts were great.

Cons of working at Michaels Stores

The store was severely under staffed and I was not given adequate training. This resulted in having to handle situations I was not trained to handle and with no management available to help me. I only stayed three months. I would have loved the job if I'd had adequate training.

Michaels Stores benefits

I like the clientele! It's fun to help people come up with creative solutions to their creative project ideas.

What do you like best about Michaels Stores's CEO and the leadership team?

I loved the manager who hired me. When she quit, I knew it was because of the management over her.

How would you improve Michaels Stores's culture?

A cleaner store with equipment that works and high enough pay would help immensely. A snack and pop machine that are stocked and an organized break room with a working clock and comfortable seating would make breaks more restful.

How did you prepare for the Michaels Stores interview?

I brought a resume and a good attitude!

How does your compensation at Michaels Stores compare to the industry average?

I thought that the pay for a management position was on the low side.

What's the diversity at Michaels Stores like?

The store had a good diverse staff.

What brings you the most joy at Michaels Stores?

When people talk about how the store has improved and get excited to come back, that's exciting. When a customer comes back and says how much you helped them with their last project, it makes me proud.

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2.0

A zippia user wrote a review on Apr 2024

Pros of working at Michaels Stores

Fun place to work at. Get to see latest crafts first

Cons of working at Michaels Stores

Racist team members and extremely rude staff including some managers at the Emeryville store.

Michaels Stores benefits

The employee discount can be good

What do you like best about Michaels Stores's CEO and the leadership team?

I see what the expectation of upper management are and it looks good sounds good but the assistant managers some work hard while others spend their time bullying and humiliating staff members a lot of racism

How would you improve Michaels Stores's culture?

By hiring people who love their job and care for customers sending under cover shoppers to see for themselves the discrimination that goes on

How did you prepare for the Michaels Stores interview?

I feeel that by being me and telling my experience and my goals was more than enough to feel comfortable in my interview the store manager is extremely supportive and hardworking

How does your compensation at Michaels Stores compare to the industry average?

Very low

What's the diversity at Michaels Stores like?

I really enjoy the job and the store manager does a great job with diversity

What brings you the most joy at Michaels Stores?

Helping customers and being able to find what they need and suggest items it is very satisfying

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2.0

A zippia user wrote a review on Dec 2023

Pros of working at Michaels Stores

I liked most of my coworkers and most of my managers. Level headed people to work with who has good work ethic.

Cons of working at Michaels Stores

Awful entitled customers. A couple of passive aggressive managers who were just as much of Karens as the customers. They claim “workplace diversity” to seem inclusive on paper, but I had one manager who was so ableist it wasn’t funny. Not to customers, but to us as employees (me and another coworker are autistic and were talked down to whenever we tried to communicate how our diagnoses might affect our work). Not to mention, incredibly passively unaccepting of differences in sexuality/gender expression, despite the fact that they say they are on paper. Michael’s *claims* to care about individuality of their workers, but it’s pretty apparent that this is just a trap to make you feel comfortable. Don’t fall for it. Tried to explain myself to a manager after I came off a little cold because I’m diagnosed autistic and was told, word for word, “Whatever you think your diagnosis to be, don’t let it happen again”.

Michaels Stores benefits

My favorite perk was quitting the job. Never even used my 30% discount.

What do you like best about Michaels Stores's CEO and the leadership team?

They’re good at making it initially seem like they care, I guess. That has to be worth something.

How would you improve Michaels Stores's culture?

Make sure Michael’s is just as concerned about disabled and diverse customers as they are about disabled and diverse workers.

How did you prepare for the Michaels Stores interview?

I spent my time researching the company to ensure I had an idea of not only what would be expected of me in my position, but to know the company history so I could better relate to my employer.

How does your compensation at Michaels Stores compare to the industry average?

I was paid minimum wage, so not great. That’s just how the cookie crumbles. What I was paid was nowhere near compensating the amount of work expected of me.

What's the diversity at Michaels Stores like?

It is non-existent. Like that’s the most simple thing right there; It isn’t real. They just put it on paper to make themselves feel good. In my time working for Michael’s, I struggled to find the means to go to very necessary doctor appointments, being a disabled individual, because god forbid they realize they can have disabled workers.

What brings you the most joy at Michaels Stores?

Quitting. The best day of that job was going in and letting my boss know I was preparing to leave. That felt better than eating a whole tub of ice cream by myself.

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2.0

A zippia user wrote a review on Sep 2023

Pros of working at Michaels Stores

Nothing

Cons of working at Michaels Stores

They like to argue

Michaels Stores benefits

It helped me to learn another so so much to learn

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1.0

A zippia user wrote a review on Aug 2023

Cons of working at Michaels Stores

The diversity of Michaels only hiring and maintains a 10% average of hiring black or African American workers is absurd; and when you take a look at where they are placed… they are careful picked for urban areas of what they feel like they designate with. Trying to move forward within the company is close to impossible and if you dare make a fuss… you will be retaliated against. The longevity of a black individual is slim to known compared to counter parts. It puts you into the feel of modern day slavery…except they make it look pretty but saying it’s equality because you receive the same pay. Do me a favor, go to social media platforms and see how often a black or African American person is recognized or praised? How many of the board members can we identify with? How many of the DMs/RVPs can we identify with? It’s sad…And out of the different corporations that I’ve researched and looked at… this has been by far the most DEGRADING! I speak for every black and African American who’s scared to speak up but go home feeling devalued and voiceless by this company. Legal measures need to be considered.

Pros of working at Michaels Stores

Being able to personally teach and connect with people on differing levels.

Michaels Stores benefits

The kids… mini makers

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4.0

A zippia user wrote a review on Jul 2023

Pros of working at Michaels Stores

The co workers were nice most of the time

Cons of working at Michaels Stores

Was taken advantage of because I lived close to the store

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2.0

A zippia user wrote a review on Jun 2023

Pros of working at Michaels Stores

I loved the job itself and my coworkers

Cons of working at Michaels Stores

Management

Michaels Stores benefits

Being a framer was great

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5.0

A zippia user wrote a review on Jun 2022

Pros of working at Michaels Stores

The environment and people

Cons of working at Michaels Stores

There was nothing in particular I did not like about working there

Michaels Stores benefits

Flexible hours

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3.0

A zippia user wrote a review on Apr 2021

Pros of working at Michaels Stores

The people are great

Cons of working at Michaels Stores

There is not a lot of work life balance with the new work from home system. Longer hours and higher expectations. Also consistent changes in management. The health insurance is also crummy for the cost. No copays and is an 80/20 split.

Michaels Stores benefits

Lots of office Happy Hours and holiday celebrations

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3.0

A zippia user wrote a review on Mar 2021

Pros of working at Michaels Stores

The team, I loved working in an environment where I felt our team could communicate well and grow from one another in different aspects.

Cons of working at Michaels Stores

I didn't get the opportunity to be creative with my own personal work, which is why I am looking for a position where I can be.

Michaels Stores benefits

Having the opportunity to meet all kinds of artist coming in and out of shop for various supplies.

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4.0

A zippia user wrote a review on Mar 2021

Pros of working at Michaels Stores

The job is pretty simple and easy.

Cons of working at Michaels Stores

No training

Michaels Stores benefits

Benefits site and employee discount

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3.0

A zippia user wrote a review on Dec 2020

Pros of working at Michaels Stores

Training and development of team members

Cons of working at Michaels Stores

Work life balance

Michaels Stores benefits

Bonus potential

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5.0

A zippia user wrote a review on Sep 2020

Pros of working at Michaels Stores

Great company, customer service

Cons of working at Michaels Stores

I love working for michaels

Michaels Stores benefits

having a job in general

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5.0

A zippia user wrote a review on Sep 2020

Pros of working at Michaels Stores

I like how my coworkers are very friendly and treats you like fair no matter the skin color. Everyone is well respected.

Michaels Stores benefits

The unemployment benefit

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5.0

A zippia user wrote a review on Jul 2020

Pros of working at Michaels Stores

The managers are very helpful.

Cons of working at Michaels Stores

Nothing! The environment is great.

Michaels Stores benefits

The discount

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3.0

A zippia user wrote a review on May 2020

Pros of working at Michaels Stores

Michaels has good hours and kind people to work with.

Cons of working at Michaels Stores

COVID 19 has been a nightmare and corporate has not helped us at all.

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4.0

A zippia user wrote a review on Apr 2020

Pros of working at Michaels Stores

Great replenishment team at the Mountain View store

Cons of working at Michaels Stores

Corperate loses touch with the people on the ground, the communication between the low level employees and upper management could be improved.

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2.0

A zippia user wrote a review on Mar 2020

Pros of working at Michaels Stores

I have been lucky enough to work with nice a staff team

Cons of working at Michaels Stores

payed minimum, little to no hours unless your a manger, to demanding with employees even so most of the people i work with only get 8 to 12 hours a week. management say's they care for there employees but if that were true they wouldn't give them such low hours and demand to much from them.

Michaels Stores benefits

there is non really

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3.0

A zippia user wrote a review on Feb 2020

Pros of working at Michaels Stores

Coworkers. Helping customers. The products we sell.

Cons of working at Michaels Stores

Corporate bs. Employees are expected to complete tasks in a certain amount of time, most often not enough time is given to complete task efficiently. Expectations are unrealistically high.

Michaels Stores benefits

30% off employee discount. Flexible hours. 401K.

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4.0

A zippia user wrote a review on Feb 2020

Pros of working at Michaels Stores

Being able to make connections with people

Cons of working at Michaels Stores

Rude customers

Michaels Stores benefits

Feeling like I’m part of something important

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4.0

A zippia user wrote a review on Dec 2019

Pros of working at Michaels Stores

I worked as a custom framer so I really loved working with my hands and making something beautiful with the client as a team

Cons of working at Michaels Stores

Tbh the pay wasn’t enough at 10.50 an hour. I also did not like the inconsistency of my schedule.

Michaels Stores benefits

The discount on Craft supplies and I met some amazing people while I worked there.

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4.0

A zippia user wrote a review on Nov 2019

Pros of working at Michaels Stores

co-worker, hours, and job responsibility . Im a framer and i love designing frames

Cons of working at Michaels Stores

customers

Michaels Stores benefits

discount

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5.0

A zippia user wrote a review on Jun 2019

Pros of working at Michaels Stores

There’s great staff, and the company is very diverse.

Cons of working at Michaels Stores

There’s not much room for growth.

Michaels Stores benefits

Competitive pay.

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4.0

A zippia user wrote a review on May 2019

Pros of working at Michaels Stores

Friendly and comfortable work environment.

Cons of working at Michaels Stores

Customers can be extremely rude, and the constant going back and forth to put away items and fix isles that you just touched up 5 minutes ago is exhausting. Also, at my location it seemed that only managers can work full-time, and there's so many part-time employees, that getting hours can be difficult.

Michaels Stores benefits

Pays alright.

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2.0

A zippia user wrote a review on Oct 2018

Pros of working at Michaels Stores

I love being around the products and helping guests find what they need. I like the busy environment and great coworkers. The laxed dress code is a major plus.

Cons of working at Michaels Stores

The company cares more about revenue than their employees. The customers are horribly entitled and no how much you cater to them and go above and beyond you still get cussed out. Upper management does not support you, it's the customer first. Makes for high turnover rates. They have a “Michael's Cares” program for employees, but that is set up for extenuating circumstances. They could care less about your day to day. Furthermore, all the employees are spread thin and there is never enough employees on the floor. Too many tasks and not enough people.

Michaels Stores benefits

30% discount

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4.0

A zippia user wrote a review on Jul 2018

Pros of working at Michaels Stores

There was a great family atmosphere among most team members. Raises were awarded for hard work. My boss was one of the best, and always thanked the lower-level people for their work when the day was done.

Cons of working at Michaels Stores

Assistant manager and one of the department managers teamed up and were harassing workers. It turned into a big corporate intervention once workers decided to fight back.

Michaels Stores benefits

25% discount on art supplies

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Michaels Stores financial performance

9.1

Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Michaels Stores currently has 5.3B in revenue. Michaels Stores's most recent quarter produced 1.9b (q4'2020).

Michaels Stores annual revenue

$5B

$4B

$3B

$2B

$1B

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2016

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2020

Highest paying Michaels Stores competitors

Compare Michaels Stores salaries to competitors, including Hobby Lobby, Nordstrom, and Blick Art Materials. Employees at Hobby Lobby earn the highest average yearly salary of $33,862. The salaries at Nordstrom average $33,810 per year, and the salaries at Blick Art Materials come in at $32,843 per year.

Rank	Company	Average salary	Jobs
1		$33,862	0
2		$33,810	0
3		$32,843	0
4		$32,543	0
5		$31,965	0
6		$31,272	0
7		$30,490	0
8		$30,216	0
9		$29,929	0
10		$29,760	0

Working at Michaels Stores

Michaels Stores overview

Michaels Stores's mission statement

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Michaels Stores employee reviews

The team at Michaels Stores

Michaels Stores rankings

Michaels Stores salaries

Michaels Stores diversity

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Michaels Stores annual revenue

Highest paying Michaels Stores competitors

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Michaels Stores FAQs

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