Technical Support Associate jobs at Dartmouth-Hitchcock

Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing, troubleshooting, and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly. This role is ideal for individuals who enjoy tech support, problem-solving, and helping people, with or without prior healthcare experience. Key Responsibilities Provide remote support to patients using telehealth portals, patient apps, and electronic forms. Troubleshoot login issues, device compatibility, and user account errors. Assist clinic staff in resolving technical workflow challenges. Document cases in the ticketing system and escalate complex issues when necessary. Deliver outstanding customer care in every interaction. Maintain HIPAA compliance and patient privacy standards. Qualifications Required: Strong communication and customer service skills Basic technical troubleshooting ability Comfortable working fully remote Ability to multitask and problem-solve Preferred (but not required): Helpdesk, IT support, or customer service experience Healthcare or telehealth support exposure Familiarity with EHR systems (Epic, Cerner, etc.) Compensation & Benefits $72,000 $88,000 annual salary Quarterly performance bonuses Medical, dental, and vision insurance 401(k) with employer match Paid training + paid certifications Home office stipend Career advancement program with mentorship Why Work for Astra Health West? Astra Health West is committed to building a modern, tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation, flexibility, and professional growth.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a CSC Analyst, you will provide high-level support to end users via phone and email in a dynamic, fast-paced environment. You will become an expert in the athena One application and resolve client inquiries quickly, accurately, and effectively. Collaborating with cross-functional teams, you contribute to continuous service improvement while managing multiple communication channels simultaneously. Key Responsibilities: Qualified candidates must possess effective communication skills which includes strong written and verbal communication. The ability to think analytically and process complex information into comprehensive terms is a must. Apply organizational skills and attention to detail in all actions to ensure accurate and timely results. Utilize multiple tools provided via telephone with clients to diagnose issues and provide solutions, must be an expert at troubleshooting and split-second analysis. Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve our services. Develop deep product knowledge of athena One to troubleshoot and guide clients via phone and cases. Diagnose complex software issues and deliver clear, actionable solutions. Manage case and communication queues to meet quality and production targets. Use Salesforce CRM to track and respond to client inquiries promptly. Communicate efficiently with internal teams and external clients to manage expectations and status updates. Embrace continuous learning and share knowledge to enhance team expertise. Own special project assignments and actively participate in departmental goals. Required Qualifications: High school diploma or GED. 3-4 years of professional business experience. Exceptional customer service skills with the ability to manage client expectations. Strong multitasking ability in a fast-paced, technology-driven environment. Hardware and Software troubleshooting experience is a preferred background as strong technical acumen is necessary to be successful in this role Proven Teaching ability. It's not enough to give our clients the right answer, you have to ensure they understand the answer and teach them the context and/or business process for achieving a successful outcome on their own in the future Ability to multitask in a demanding, fast-paced environment. Extreme comfort level with having multiple windows open, systems up and running, quickly navigating between screens, all while providing excellent service to our customers, responding to emails and resolving client cases, often simultaneously Preferred Qualifications: 2+ years in a call center or customer service role. Experience in hardware/software troubleshooting. Proficiency with MS Office, Salesforce, and common web browsers. Ability to explain solutions effectively and teach clients for future success. Why athenahealth? Opportunity to grow and advance through skill development. Collaborative and innovative team culture. Work-from-home flexibility with structured schedules. Be part of a company dedicated to simplifying healthcare for providers and patients. Expected Compensation $31,000 - $53,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers ******************************************************

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at **************** We are seeking a highly motivated and experienced Biopharma Technical Specialist to join our dynamic sales team. The ideal candidate will have a strong background in chromatography and a deep understanding of the biopharma market. This role involves promoting and selling our state-of-the-art products and workflow solutions to clients in the biopharma industry, providing technical support, and developing strong customer relationships to drive sales growth. As a Biopharma Technical Specialist, you will work collaboratively across the Agilent sales organization, providing advanced technical support and expertise. You will be a key player in driving sales and customer satisfaction by offering in-depth product knowledge and application solutions. Your role will involve working closely with our sales team, customers, and other stakeholders to ensure the successful adoption and utilization of our biocolumn and glycan products. Key Responsibilities: Collaborate with the sales team to provide technical expertise and support for Agilent's biocolumn and glycan analysis products. Further develop and close business opportunities for Agilent's bio solutions. Support the creation and implementation of sales strategies to achieve targets, including identifying and targeting potential customers in the biopharma sector and building a robust sales pipeline. Conduct product demonstrations, presentations, and workshops to showcase the values of our biopharma workflow solutions. Act as a technical liaison between customers and Agilent's product development and marketing teams. Provide pre-sales technical support, understanding customer problems, recommending solutions to meet their needs, and ensuring customer satisfaction. Stay updated with industry trends, competitor activities, and market demands to identify new opportunities and adjust sales strategies accordingly. Contribute to the creation of technical content, including application notes, white papers, and webinars. Represent Agilent at industry conferences, trade shows, and customer visits. Qualifications Bachelor's degree in chemistry, Biochemistry, Biotechnology, or a related field required. Advanced degree or MBA is a plus. 4+ years relevant work experience required. This includes practical laboratory experience utilizing LC and/or LC/MS systems for bio applications. In depth knowledge of the biopharmaceutical customer required. Excellent communication, presentation, and interpersonal skills. Sales Acumen: Proven track record of meeting or exceeding sales targets and developing strong customer relationships preferred. Ability to analyze market trends and customer needs to develop effective sales strategies. Willingness to travel as required to meet with clients in the geographic area of New York to Florida. Attend industry conferences and events as required. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 20, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $147,675.00 - $263,354.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 35% of the TimeShift: DayDuration: No End DateJob Function: Sales

All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. Document calls in the CRM system and escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s). Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phone and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). Experience as a Cytology Prep Technician (desired). Experience with cytology, RT PCR, molecular, or virology (desired). Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Remote work available once the onsite training program has been completed. Perform other duties as assigned. Job Responsibilities * Provides technical assistance to computer system users. * Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. * Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. * Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems. * Contributes to evaluation and maintenance of existing support documentation. * Completes assigned goals. Specifications Strong Communication Skills Strong Customer Service Skills Experience with Microsoft Office products to in MS Teams Experience Trouble Shooting Pc, printers, Thin Clients Experience with Active Directory Experience logging Incident into a ITIL based tracking system Experience Description Minimum Required Preferred/Desired Minimum of one to three year of related experience or educational equivalent of Associates Degree. Greater than 2 years experience or educational equivalent of Bachelor's degree. Licensure DRIVER'S LICENSE (CURRENT)

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a CSC Analyst, you will provide high-level support to end users via phone and email in a dynamic, fast-paced environment. You will become an expert in the athena One application and resolve client inquiries quickly, accurately, and effectively. Collaborating with cross-functional teams, you contribute to continuous service improvement while managing multiple communication channels simultaneously. Key Responsibilities: Qualified candidates must possess effective communication skills which includes strong written and verbal communication. The ability to think analytically and process complex information into comprehensive terms is a must. Apply organizational skills and attention to detail in all actions to ensure accurate and timely results. Utilize multiple tools provided via telephone with clients to diagnose issues and provide solutions, must be an expert at troubleshooting and split-second analysis. Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve our services. Develop deep product knowledge of athena One to troubleshoot and guide clients via phone and cases. Diagnose complex software issues and deliver clear, actionable solutions. Manage case and communication queues to meet quality and production targets. Use Salesforce CRM to track and respond to client inquiries promptly. Communicate efficiently with internal teams and external clients to manage expectations and status updates. Embrace continuous learning and share knowledge to enhance team expertise. Own special project assignments and actively participate in departmental goals. Required Qualifications: High school diploma or GED. 3-4 years of professional business experience. Exceptional customer service skills with the ability to manage client expectations. Strong multitasking ability in a fast-paced, technology-driven environment. Hardware and Software troubleshooting experience is a preferred background as strong technical acumen is necessary to be successful in this role Proven Teaching ability. It's not enough to give our clients the right answer, you have to ensure they understand the answer and teach them the context and/or business process for achieving a successful outcome on their own in the future Ability to multitask in a demanding, fast-paced environment. Extreme comfort level with having multiple windows open, systems up and running, quickly navigating between screens, all while providing excellent service to our customers, responding to emails and resolving client cases, often simultaneously Preferred Qualifications: 2+ years in a call center or customer service role. Experience in hardware/software troubleshooting. Proficiency with MS Office, Salesforce, and common web browsers. Ability to explain solutions effectively and teach clients for future success. Why athenahealth? Opportunity to grow and advance through skill development. Collaborative and innovative team culture. Work-from-home flexibility with structured schedules. Be part of a company dedicated to simplifying healthcare for providers and patients. Expected Compensation $30,000 - $50,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers ******************************************************

Job Details Experienced Thompson Center - Aurora, IL Full-Time Bachelors Degree $23.50 - $23.50 Hourly Day Health CareCareer and Tech Specialist $1,000 Sign on Bonus The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Career and Tech Specialist who demonstrates this mission and wants to work for an organization that makes a difference in the community. Schedule: Monday- Friday 9am-5pm What you will be doing? Provide hands-on support and collaborate with CDS program leadership to oversee client training in AID's Vocational Exploration Program, coordinating schedules for staff and volunteers in areas such as art, auto, clerical, cooking, crafts, fitness, IT, and music. The vocational areas may change based on the client interests. May also provide support for AID's Employment First program as needed. This job position may have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment. They are discretionary and subject to demonstrated performance and operational needs. Approval may be rescinded at any time at the sole discretion of management. Essential Job Responsibilities Work scheduled hours and be flexible to meet client and program needs, as assigned by Program Manager or Director. Includes cross training and coverage in other programs. Provide Hands-on Support for AID's Vocational Exploration Program develop and coordination of curriculum for clients/staff/volunteers participating. Assure compliance with all agencies, state and federal regulations while providing services and completing assignments. Review and follow updated policies and procedures. Facilitate communications and coordination of services with other AID staff and professionals in the community. Maintain professionalism and good boundaries when working with clients, coworkers and outside agencies. Establish partnerships with community colleges, libraries and related agencies in the community as potential host space. Coordinate community space, class schedule and staff/volunteer staffing to ensure operational performance of Vocational Exploration program. Complete all required documentation on a timely basis. Provide coverage in Vocational Exploration program as well as AID's Employment First program as needed. Employee promotes awareness and respect for the diversity of our clients, employees, families, and stakeholders. Assure quality services and client satisfaction. Review Client's Implementation Strategies in order to provide personalized support. Document target behaviors as needed. Acquire and maintain certifications in First Aid, Adult CPR, DSP and Non-Violent Crisis Intervention (CPI) as well as other mandated trainings. Attend Employment First and CDS program specific meetings. Attend meetings and be a positive contributor. Evaluate program effectiveness and provide regular input for program improvement. Additional Job Responsibilities: Be active in professional trade groups. Be on time to scheduled shifts and trainings. Be able to enter data into the computer and type reports. Maintain a positive and professional working relationship with co-workers, agencies and other stakeholders. Maintain a team approach to services. Maintain client rights. Participate in agency committees as assigned. Assist in transitioning clients to appropriate staff as needed. Promote community / family involvement in facility programs. Participate in and promote organizational and division fund-raising and annual events. Participate in the planning and implementation of client activities. Clock in and out per agency policy, not to exceed 40 hours per scheduled work week without prior authorization from Employment First Manager. Request scheduled and unscheduled PTO utilizing Paycom. Complete add punch requests on Paycom as necessary. Follow program and agency procedures for notifying management when unable to attend a scheduled shift / training. Perform all other related duties, as assigned and in accordance with AID policies and philosophies. Promotes client wellness through coaching, counseling, consultation, motivational enhancement, and information and referral services to clients facing various health challenges, as needed. Promote awareness and respect for the diversity of our clients, employees, families and other stakeholders. What will we provide Full Time employees. Benefits_Summary.pdf $1000 sign on bonus for full-time 21 Days of Paid Time Off plus 10 Paid Holidays Paid training Tuition reimbursement Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance 401K with a 3.5% company contribution after one year. Qualifications What will you bring to the table? Education: Bachelor's degree in human services or related field License/certifications: First AID, CPR, CPI and DSP within 30 days of employment. Experience: Minimum 1 Year experience in career development, counseling or similar field and working with individuals with disabilities. Other Requirements: Physical: May require significant walking and standing May require occasional lifting, bending and handling May require occasional lifting of over 25 pounds Equipment: Computer including Microsoft Office Suite Applications Copy Machine Fax Machine Scanner Telephone with voice mail system Additional Requirements: The use of personal automobile, agency vehicles, a valid driver's license, and minimum amount of liability insurance as defined by AID's Personnel Policy. Mileage reimbursement is provided. Must acquire and maintain certifications in First Aid, CPR, Non-violent crisis intervention training, CEU's and other relevant trainings Flexibility in work hours required. Computer skills, experience with data entry, word processing and spreadsheets. Must be capable of verbal and written communication. Neat and professional appearance. If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud to work.

KEY RESPONSIBILITIES Performs environmental cleaning processes for all Perioperative areas including procedural and non-procedural spaces, restricted and semi-restricted spaces and all equipment contained therein. Removes clean, unneeded equipment from PACU/OR and ensures trash and contaminated linens and instruments are properly handled and sent to appropriate destination. Handles blood, tissue, bodily fluids, recyclables and other materials safely. Learns to perform #terminal cleaning#, an intensive cleaning process, ensuring that MOR spaces are free of infectious materials that cause hospital-acquired infections (HAC#s). Performs rapid room turnovers using standards of OR sanitation and/or terminal cleaning and helps to prepare OR after room turnover. Helps to clean and maintain other areas of OR/PACU on a regularly scheduled basis. Reports all faulty equipment to supervisor. Learns to inventory and obtains supplies and equipment needed for safe and efficient patient care. Under the direction of the primary nurse, will assist patient prior to surgery with preparation. Will provide post-surgical nutrition and patient transport outside of the department.# COMPENSATION:# Minimum pay: $18.25 Maximum pay: $26.96 * KEY RESPONSIBILITIES * Performs environmental cleaning processes for all Perioperative areas including procedural and non-procedural spaces, restricted and semi-restricted spaces and all equipment contained therein. * Removes clean, unneeded equipment from PACU/OR and ensures trash and contaminated linens and instruments are properly handled and sent to appropriate destination. * Handles blood, tissue, bodily fluids, recyclables and other materials safely. * Learns to perform "terminal cleaning", an intensive cleaning process, ensuring that MOR spaces are free of infectious materials that cause hospital-acquired infections (HAC's). * Performs rapid room turnovers using standards of OR sanitation and/or terminal cleaning and helps to prepare OR after room turnover. * Helps to clean and maintain other areas of OR/PACU on a regularly scheduled basis. * Reports all faulty equipment to supervisor. * Learns to inventory and obtains supplies and equipment needed for safe and efficient patient care. * Under the direction of the primary nurse, will assist patient prior to surgery with preparation. * Will provide post-surgical nutrition and patient transport outside of the department. COMPENSATION: Minimum pay: $18.25 Maximum pay: $26.96

Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence. What Sets Us Apart: Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment. Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues - we're friends who collaborate, support, and celebrate together. Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems. Your Opportunity: At Bird Rock Systems, you're not just an employee - you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us. Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory! Join us on our journey. Apply today. Position Summary We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects. You will support various technical requests from all departments: Triage and fix technical areas impacting employee productivity. Provide optimization reports for various IT and IT Security tools. Act as a technical resource for employee inquiries. Create and maintain technical documentation. Main Duties Install and configure computer hardware, software, systems, phones, mobile devices. Set up PCs and equipment. Support business applications. Monitor and maintain cloud applications including Office 365. Respond in a timely manner to service issues and requests. Provide in-person technical support across the company. Troubleshoot login/permission issues. Repair and replace equipment as necessary. Participate in testing new technology. Complete company and partner training and certification tests. Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars. Ensure customer satisfaction in every step of problem resolution. Track customer issues. Document diagnostic steps while troubleshooting reported problems. Conduct research to find correct solutions. Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness. Respond to customer inquiries in a timely manner. What You Bring Education & Experience Undergraduate degree, or equivalent, pertaining to IT. Two years of experience with IT support and IT projects. General industry knowledge of technology vendors, applications, and trends. Qualifications & Key Skills Ability to commit to full-time schedule, as detailed on upon employment Strong desire to do an excellent job. Strong passion for technology. Listens to people with technical needs - identify be sensitive and responsive to technical needs. Excellent written and verbal communication skills. Able to express ideas clearly and convey necessary information. Able to recognize and attend to important details with accuracy and efficiency. To show us you've read this posting carefully, please answer the following question in your application: You're in a race and you pass the person in second place. What place are you in now? Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to constructively work under deadlines. Able to think strategically and tactically. Able to identify areas of risk/concern in area of responsibility. Ability to apply knowledge, experience, and expertise when addressing issues. Build solid and effective working relationships with others. Knowledge and expertise in related areas of responsibility. Strong organizational and time management skills, driving tasks to completion. Interest in attending various program events, including social gatherings, career development workshops, and more. Preferred Skills IT infrastructure, cybersecurity, or related technical background Certification - CompTIA, ITF, A+, Network+, Security+, or similar Location Requirements Location type: Onsite Onsite location: San Diego, California, United States Remote work requirements: N/A Time Requirements Schedule: Full time Employment duration: Temporary to Permanent Estimated start date: Immediate Estimated end date: TBD, based on availability, experience, and job performance. Compensation Expected Pay: $26.50-$29 Hourly DOE The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

Job DescriptionSalary: $26.50-$29.00 Hourly DOE IT Helpdesk Technician Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence. What Sets Us Apart: Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment. Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues we're friends who collaborate, support, and celebrate together. Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems. Your Opportunity: At Bird Rock Systems, you're not just an employee you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us. Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory! Join us on our journey. Apply today. Position Summary We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects. You will support various technical requests from all departments: Triage and fix technical areas impacting employee productivity. Provide optimization reports for various IT and IT Security tools. Act as a technical resource for employee inquiries. Create and maintain technical documentation. Main Duties Install and configure computer hardware, software, systems, phones, mobile devices. Set up PCs and equipment. Support business applications. Monitor and maintain cloud applications including Office 365. Respond in a timely manner to service issues and requests. Provide in-person technical support across the company. Troubleshoot login/permission issues. Repair and replace equipment as necessary. Participate in testing new technology. Complete company and partner training and certification tests. Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars. Ensure customer satisfaction in every step of problem resolution. Track customer issues. Document diagnostic steps while troubleshooting reported problems. Conduct research to find correct solutions. Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness. Respond to customer inquiries in a timely manner. What You Bring Education & Experience Undergraduate degree, or equivalent, pertaining to IT. Two years of experience with IT support and IT projects. General industry knowledge of technology vendors, applications, and trends. Qualifications & Key Skills Ability to commit to full-time schedule, as detailed on upon employment Strong desire to do an excellent job. Strong passion for technology. Listens to people with technical needs identify be sensitive and responsive to technical needs. Excellent written and verbal communication skills. Able to express ideas clearly and convey necessary information. Able to recognize and attend to important details with accuracy and efficiency. To show us youve read this posting carefully, please answer the following question in your application: Youre in a race and you pass the person in second place. What place are you in now? Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to constructively work under deadlines. Able to think strategically and tactically. Able to identify areas of risk/concern in area of responsibility. Ability to apply knowledge, experience, and expertise when addressing issues. Build solid and effective working relationships with others. Knowledge and expertise in related areas of responsibility. Strong organizational and time management skills, driving tasks to completion. Interest in attending various program events, including social gatherings, career development workshops, and more. Preferred Skills IT infrastructure, cybersecurity, or related technical background Certification - CompTIA, ITF, A+, Network+, Security+, or similar Location Requirements Location type: Onsite Onsite location: San Diego, California, United States Remote work requirements: N/A Time Requirements Schedule: Full time Employment duration: Temporary to Permanent Estimated start date: Immediate Estimated end date: TBD, based on availability, experience, and job performance. Compensation Expected Pay: $26.50-$29 Hourly DOE The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, well consider location, experience, and other job-related factors.

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today's innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky's the limit. Careers at RMB are fast-moving, with the high growth you'd expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You'll do more, learn more, and have the ability to make a profound impact on our business. The Technical Support Specialist is responsible for providing remote technical support for Growth Direct™ systems to meet or exceed customer expectations across primarily the US market. This position requires advanced problem-solving skills, both technically and in handling customer situations in pharmaceutical quality control environments. The Technical Support Specialist is an experienced professional with well-developed communication skills who has a full understanding of GxP practices, LIMS/QMS systems, and company policies. As a trusted resource, the Technical Support Specialist works autonomously to troubleshoot complex issues while maintaining Service Level Agreements and documenting cases in Customer Relation Management (CRM) database. Primary Responsibilities Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution Provide support for issues encountered during validation activities (IQ/OQ/PQ) and LIMS software platform integrations Initiating and recommending product design change/improvement from customer data collected Develop and maintain technical documentation Complete all necessary training on time to meet Quality requirements Perform backup coverage for Order Management as needed Support customers by participating in the weekend and holiday coverage rotation, ensuring new issues are acknowledged and urgent cases addressed promptly. Skills Demonstrated ability to read, comprehend, and interpret technical documentation, including organizational and instrument procedures, and those from customer/regulatory agencies Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions Experience with SQL queries and data analysis preferred Well-developed and professional output of written and spoken communications in English Strong customer service soft skills with ability to handle challenging situations professionally Strong team player with a collaborative mindset Computer/Microsoft Office proficiency Experience with remote support tools, CRMs, and virtual collaboration platforms Regularly makes decisions autonomously with limited guidance/supervision required Knowledge Experience working directly on software-controlled laboratory instruments Previous experience in technical support with well-developed professional customer handling skills Knowledge of computer networking, internet protocols, and system administration Demonstrated experience working in ISO or GMP controlled environments Understanding of pharmaceutical QC applications: environmental monitoring, water testing, bioburden, sterility preferred Understanding of 21 CFR Part 11, EU and US GMP, and ALCOA+ data integrity principles preferred Experience working with LIMS platforms (LabWare, Sample Manager LIMS, MODA, or similar) preferred Knowledge of Pharmaceutical Microbiology a plus Education Minimum of technical degree in Life Sciences, Microbiology, Computer Science, Engineering or equivalent experience; bachelor's degree preferred Environmental Factors Remote position primarily supporting US based customers during Eastern business hours. Candidates residing near our Lowell or Lexington, Massachusetts offices may elect to work on-site. Occasional travel to US - HQ for training and/or customer sites within US required (5% travel) Working outside of business hours may occur for critical customer issues Must have valid driver's license and passport Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant. The base salary hiring range for this position is $64,500-85,900 Starting salaries are determined based on skills, experience, budget and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process. ABOUT RAPID MICRO BIOSYSTEMS:Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. The company's Growth Direct™-the first and only growth-based system to automate rapid compendial QC Micro testing-ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation. Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes. Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore. Equal Opportunity:Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

The Research & Speciality Services area is seeking a highly skilled and motivated Tech Spec I HPC Engineer to join the HPC Team. The ideal candidate will have specialized skills in advanced administration and management of Nvidia SuperPod deployments, with a strong focus on parallel file systems, Kubernetes, containerization, Slurm schedulers, Nvidia Base Command, DDN Intelliflash, DDN Datastore, Python, Bash, Powershell, and capturing and reporting on usage metrics across HPC platforms. This role requires a deep understanding of high-performance computing (HPC) environments and the ability to optimize and maintain complex HPC systems. Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in system technical reviews within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo's environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of information systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Information Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience.Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

SummaryThe Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues. This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families. This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations. Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support. Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Utilize “Gameplan” tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB). Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. Support Material and Purchased Service cost improvement initiatives for the modality. Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates. Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations. Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise. Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required. Required Qualifications High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment. Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of Philips MR systems. Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems. Must have and maintain a valid Driver's License. Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). Desired Qualifications: 2 or 4 year degree in an Engineering discipline. Experience interfacing with both internal team members and external customers as part of a solution-based service process. Ability to stay calm in pressurized situations and coach people through solving problems. Exceptional teamwork, verbal, and written communication skills. Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely. Demonstrated successful history of technical problem solving and resolution supporting Philips MR equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking. Experience with Philips applications, Web applications, and the Microsoft suite of products. Strong customer service skills. Highly motivated team player. Prior project or technical leadership experience. Training skills. Networking certification, or related networking experience. Basic financial analysis abilities. Lean / Six Sigma Certified. Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: December 29, 2025

Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES Project Planning & Execution: Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. Develop detailed project plans, timelines, and resource allocations. Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. Cross Department Coordination: Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. Facilitate regular project meetings, updates, and reviews with internal stakeholders. Support the standardization of processes across departments to improve operational efficiency. Operational & Technical Oversight: Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. Assist in developing and documenting procedures for customer support, escalation handling, and incident response. Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. Data & Reporting: Monitor project performance metrics, budgets, and progress reports for executive review. Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. Process Development & Change Management: Help define standard operating procedures (SOPs) for technical and customer service functions. Support change management activities to ensure smooth adoption of new tools and workflows. Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3-5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. Excellent communication, organizational, and time management skills. Ability to coordinate across multiple departments with technical and non-technical stakeholders. Strong analytical and problem-solving abilities with a focus on execution and results. PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common-the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! About the Role We are seeking an experienced IT Support Engineer with strong expertise in Genesys Cloud to join our team. In this role, you will lead the design, implementation, and management of our voice communication infrastructure and integrations with CRM and backend API for our platform. You will be a part of cross-functional team and focus on ensuring optimal telecom systems performance, drive continuous improvement initiatives, and provide technical leadership to support our business objectives. What You'll Do Lead the design, implementation, and maintenance of Genesys contact center solutions Manage telecommunications infrastructure and ensure high availability of voice services Troubleshoot complex technical issues and implement effective solutions Develop and maintain documentation for system configurations and operational procedures Be a part with IT team with focus on integration of telecom systems with other business applications Analyze call flow data and recommend improvements to enhance customer experience Implement system upgrades and new features while minimizing service disruptions Partner with vendors to resolve escalated issues and plan for future enhancements Create and present regular performance reports to senior management What You'll Bring 5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform Understanding and experience using LLM's Strong technical knowledge of Genesys Cloud, PureConnect, or PureEngage environments Strong technical knowledge of AWS public cloud services including all of networking stack tools, ECS, EC2, Lambda, Amazon Connect, Amazon Bedrock Experience with integrating REST API based SaaS Ability to write and maintain code in Python or Java Strong understanding of computer networking fundamentals Experience managing telecommunications infrastructure, including SIP, VoIP, and related technologies Proven ability to lead technical projects from concept through implementation Excellent troubleshooting skills and ability to resolve complex technical issues Strong understanding of contact center operations and customer experience principles Experience with telecommunications security best practices and compliance requirements Effective communication skills with ability to translate technical concepts for non-technical audiences Relevant certifications (Genesys Certified Professional, etc.) preferred Bachelor's degree in computer science, Telecommunications, or related field (or equivalent experience) What You'll Get Competitive salary, bonus opportunity, and equity package Comprehensive Medical, Dental, and Vision benefits A 401k retirement plan Paid vacation and company holidays Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $100,000 - $120,000. Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

The Information Systems Support Specialist is responsible for troubleshooting hardware and software issues, managing ticketing systems, and ensuring timely resolution of end-user concerns across multiple departments. The Information Systems Support Specialist plays a key role in maintaining smooth technology operations and delivering responsive customer service. Strong diagnostic skills, attention to detail, and the ability to prioritize requests in a fast-paced environment are essential to success in this role. Essential Job Functions/Responsibilities: • Contributes to the maintenance of all computer hardware and software systems used by NCHC. • Keeps apprised of new technology that would benefit the organization. • Installs hardware and software. • Troubleshoots and resolves IS related problems. • Performs necessary preventive maintenance to all systems. • As a member of the IT Team, provides 24/7 support to the servers to ensure continuous uptime and application availability. • Configures new computers on the network as needed. • Acts as primary Help Desk agent. • Provides formal and informal training to staff, including security training, troubleshooting tips, and software applications. • Understands networks and the major operating systems. • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Position Qualifications: • Associate's Degree in Computer Science or equivalent background experience. • At least two years of experience in computer systems development, design, and management, preferably with PC-based systems. • At least one year of experience with LAN/WAN technologies. • Must be self-directed, organized, and able to communicate effectively with staff and outside vendors. • Must have extensive experience in computer skills including, but not limited to, email functions, spreadsheets, document processing, and Electronic Medical Records. • Must maintain a high level of confidentiality. • Must have a basic understanding of LAN/WAN technologies. • Requires prolonged sitting, some bending, stooping, and stretching. • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. • Requires normal range of hearing and eyesight to record, prepare, and communicate appropriately. • May require occasional lifting up to 25 pounds. • Each employee is responsible for conducting themselves in an ethical manner and reporting possible violations to the appropriate channels. This position is located in Saint Johnsbury, Vermont with some travel to additional Northern Counties locations across the Northeast Kingdom. Why Join Us? At Northern Counties Health Care, we are deeply rooted in community and committed to delivering compassionate, patient-centered care. We offer a supportive environment, opportunities for continued growth, and a competitive benefits package including Health, Dental, Vision, LTD, Life, 403b, and generous Earned Time.

About Waypoint Waypoint is a leading nonprofit human services agency with a mission of empowering individuals and strengthening families throughout New Hampshire. We are committed to innovation, collaboration, and fostering growth for both our clients and our team members. Position Overview Waypoint is seeking an IT Intern (Associates or Bachelor's level) to join our team. This is an exciting opportunity for a motivated student who is eager to gain real-world, hands-on experience in the field of Information Technology. The intern will work closely with our IT Administrator, contribute to projects, and provide direct technical support to staff across the organization. What You'll Do Provide desktop support including troubleshooting hardware, software, and network issues. Assist in managing IT projects , including system updates, application rollouts, and technology upgrades. Support users in learning new systems and resolving technology challenges. Gain exposure to IT infrastructure, security practices, and system administration. Collaborate with IT team members to document processes and improve internal support resources. What You'll Gain Hands-on experience in a professional IT environment. Opportunities to apply classroom knowledge to real-world situations. Skill development in project management, troubleshooting, and customer service. Mentorship from experienced IT professionals. A meaningful role in supporting Waypoint's mission to strengthen families and communities. Qualifications Current student pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. Strong interest in technology, problem-solving, and customer service. Basic knowledge of hardware, software, and networking concepts. Ability to work independently and as part of a team. Good communication and organizational skills. Schedule & Compensation Flexible internship schedule based on academic requirements. Academic credit may be arranged, if applicable. This is an unpaid internship but you can gain school credits. How to Apply Interested candidates should apply on our careers page at *******************************

Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology. Position Overview: As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and mac OS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site. Responsibilities: Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across mac OS and Windows operating systems. Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary. Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations. Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries. Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base. Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance. Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery. Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients. Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies. Job Requirements: Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments. Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and mac OS in a business setting. Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols). Experience with various backup and recovery technologies and strategies. Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment. Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration. Must successfully pass a background check. Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support. Preferred Skills and Experience (Not Required): ITSM certifications (ITIL Foundation or higher). Project Management fundamentals or certifications (e.g., CAPM). Networking certifications (e.g., CompTIA Network+, Cisco CCNA). Security certifications (e.g., CompTIA Security+, CompTIA CySA+). Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner). Prior experience working for a Managed Services Provider (MSP). Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). Join Our Team! We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Provider Network Analyst is responsible for providing technical support to Healthcare Analytics and the Provider Network Operations department by producing, analyzing, interpreting, and using reports needed for network analytics, monitoring of team and provider performance (volume and processing statistics), the generation of mass notifications for providers and data sharing across multiple platforms. Conducting network analysis through geo-access and other metrics to determine network needs across all levels of services. ESSENTIAL JOB FUNCTIONS Network Analysis: Responsible for the oversight and development of the annual Network Adequacy and Accessibility Analysis (Gaps Analysis) Responsible for Provider Network Operations oversight of network accessibility data as part of Tailored Plan requirements and the Network Access Plan Responsible for collecting, analyzing, and reporting provider network accessibility data as part of Tailored Plan requirements Support the ongoing monitoring of the Network Access Plan and implementing strategies to address gaps in the provider network Collect, analyze, and present detailed and statistical data and reports on provider network services for internal and external reporting Provide project management support for network development projects Direct the improvement of data analysis/presentation to support the use and understanding on statistical data Create and maintain dashboard reports to identify trends, outliers, and areas for improvement in the provider network Support the closed network provider enrollment process through the development of forms, policies, and business processes to maintain effective and timely business processes Support the migration of data through provider enrollment, credentialing, and contracting Interpret and evaluate data quality Develop programs, methodologies, and approaches for analyzing and presenting data to the Provider Network Operations department Maintain ongoing complex data analysis in support of ad hoc and scheduled reporting for internal and external stakeholders Generate routine network capacity reports Conduct surveys of providers and community stakeholders to determine the adequacy of services within the provider network Support quality improvement projects within Provider Network Operations and across the organization Provide support to internal and external Committees around provider specific data Ensure that the provider network meets the requirements set forth by the NC Medicaid vendor contract, delegation agreements, and national accreditation standards. Report Analysis Back up: Will back up the Value Based Analytics Managers with all roles and responsibilities Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Knowledge of office and business practices in the completion of daily responsibilities. Maintain knowledge of changes in policy, methods, computer operations, equipment needs, etc., as they pertain to departmental operations and activities. Knowledge of Quest Analytics and/or geo-access coding is preferred Knowledge of SQL, and Excel (i.e. Pivot Tables, VLOOKUP and other functions) is preferred Able to communicate effectively and have daily interpersonal contact with the public, providers, supervisors, and other employees. Ability to assemble information in a concise, clear, and effective manner. Able to use independent judgment as situations warrant. Ability to comprehend, interpret and apply regulations, procedures, and related information. Adept at producing and interpreting management reports for internal and external audits and senior management. EDUCATION & EXPERIENCE REQUIREMENTS An Associate Degree in Human Services, Business Administration, or related fields of study and 8+ years of experience in reporting and data analytics OR A Bachelor's Degree in Human Services, Business Administration, or related fields of study and 5 years relevant experience in reporting and data analytics PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.