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Become A Data Center Analyst

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Working As A Data Center Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Data Center Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Data Center Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Data Center Analyst jobs

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Data Center Analyst Career Paths

Data Center Analyst
Network Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Data Analyst Senior Consultant Director Of Information
Chief Technology Officer
11 Yearsyrs
Project Manager Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Consultant Senior Consultant Director Of Information
Director, Technical Operations
11 Yearsyrs
Help Desk Analyst Help Desk Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Consultant Senior Software Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Data Analyst Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Data Center Technician Network Engineer
Senior Network Engineer
7 Yearsyrs
Data Center Technician Systems Administrator
Senior System Administrator
8 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Senior Systems Engineer
8 Yearsyrs
Help Desk Analyst Network Administrator Systems Analyst
Systems Manager
7 Yearsyrs
Infrastructure Analyst Information Technology/Support Technician Information Technology Manager
Technical Director
7 Yearsyrs
Infrastructure Analyst Technical Support Specialist Information Technology Manager
Technical Services Manager
8 Yearsyrs
Network Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Senior PC Analyst 3.6 years
LAN Analyst 3.4 years
Computer Analyst 3.3 years
Systems Support 3.1 years
Network Technician 3.1 years
Data Technician 2.7 years
PC Analyst 2.7 years
Analyst 2.4 years
Support Analyst 2.3 years
Deployment Analyst 2.2 years
Help Desk Analyst 2.1 years
Server Technician 2.1 years
NOC Analyst 1.9 years
Top Employers Before
Analyst 4.2%
Technician 3.6%
Internship 3.2%
Top Employers After
Consultant 5.3%

Data Center Analyst Demographics

Gender

Male

73.5%

Female

24.5%

Unknown

2.0%
Ethnicity

White

74.5%

Hispanic or Latino

11.5%

Asian

10.6%

Unknown

2.6%

Black or African American

0.7%
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Languages Spoken

Spanish

37.0%

Russian

14.8%

Mandarin

7.4%

German

3.7%

Portuguese

3.7%

Hawaiian

3.7%

Chinese

3.7%

Turkish

3.7%

Cherokee

3.7%

Romanian

3.7%

Cantonese

3.7%

French

3.7%

Korean

3.7%

Arabic

3.7%
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Data Center Analyst Education

Schools

University of Phoenix

20.6%

San Jose State University

5.9%

University of Washington

5.9%

New York University

5.9%

Johnson & Wales University

4.4%

Georgia State University

4.4%

University of North Carolina at Greensboro

4.4%

North Carolina Central University

4.4%

Texas A&M University

4.4%

George Washington University

4.4%

Northeastern University

4.4%

Purdue University

4.4%

New Jersey Institute of Technology

4.4%

Auburn University

4.4%

University of Memphis

2.9%

University of Florida

2.9%

Western Governors University

2.9%

Pennsylvania State University

2.9%

Southern Arkansas University

2.9%

Southern Illinois University Carbondale

2.9%
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Majors

Business

19.9%

Computer Science

16.3%

Computer Networking

7.6%

Computer Information Systems

7.3%

Information Technology

6.3%

Electrical Engineering

5.6%

Criminal Justice

4.3%

Computer Programming

3.7%

Project Management

3.7%

Information Systems

3.0%

Management

3.0%

Management Information Systems

3.0%

Education

2.3%

Communication

2.3%

Computer Engineering

2.3%

Accounting

2.3%

Engineering

2.0%

Electrical Engineering Technology

1.7%

Economics

1.7%

Political Science

1.7%
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Degrees

Bachelors

36.1%

Other

24.5%

Associate

16.1%

Masters

14.1%

Certificate

6.6%

Diploma

1.8%

Doctorate

0.9%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Data Center Analyst Salaries

Job Title Company Location Start Date Salary
Data Center Site Selection Apple Inc. Cupertino, CA Aug 18, 2015 $168,160 -
$173,160
Data Center Business Analyst Facebook, Inc. Menlo Park, CA May 16, 2016 $136,000
Analyst-Paid Search Center of Excellence Gary D. Nelson Associates, Inc. San Jose, CA Oct 01, 2010 $125,220
Data Center Business Analyst Facebook, Inc. Menlo Park, CA Dec 08, 2016 $115,000
Data Center Business Analyst Facebook, Inc. Menlo Park, CA Nov 12, 2015 $115,000 -
$135,000
Data Center Business Analyst Facebook, Inc. Menlo Park, CA Dec 29, 2014 $115,000
Analyst, Corporate Heor, Center for Excellence Becton, Dickinson and Company Franklin Lakes, NJ Jul 19, 2015 $83,899
Analyst, Corporate Heor, Center for Excellence Becton, Dickinson and Company Franklin Lakes, NJ Aug 14, 2014 $82,659
Oflc Online Data Center Global Pharmatek, LLC Piscataway, NJ Sep 20, 2015 $80,000
Analyst, Solutions Center Blackrock Financial Management, Inc. New York, NY Oct 01, 2010 $55,500 -
$60,000
Analyst, Solution Center Blackrock Investment Management, LLC New York, NY Sep 01, 2010 $48,526 -
$60,000
Analyst, Solutions Center Blackrock Investment Management, LLC New York, NY Sep 01, 2010 $48,526 -
$60,000
Analyst, Solution Center Blackrock Investment Management, LLC New York, NY Sep 01, 2010 $47,800 -
$60,000
Analyst, Solutions Center Blackrock Financial Management New York, NY Sep 01, 2010 $47,800 -
$60,000
Analyst, Solutions Center Blackrock Investment Management, LLC New York, NY Sep 15, 2010 $47,800 -
$60,000

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Top Skills for A Data Center Analyst

CustomerServiceHardwareIssuesBackupTapesNetworkInfrastructureWindowsServerStorageDevicesDataCentersRemoteAccessUnixMainframeTroubleShootingFiberActiveDirectoryLinuxTechnicalSupportDisasterRecoverySetupSANAssetManagementTcp/Ip

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Top Data Center Analyst Skills

  1. Customer Service
  2. Hardware Issues
  3. Backup Tapes
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Corporate Customer Service in training Area Presidents on the Operations Call Quality Form.
  • Monitored and reported hardware issues to second level support personnel as required.
  • Arranged shipping/receiving/retention of data backup tapes.
  • Support core network infrastructure consisting of switches and firewalls & Support virtual server infrastructure in high availability clusters.
  • Configured Windows Server infrastructure for installations, upgrades, testing, deployments and issue resolution.

Top Data Center Analyst Employers

Data Center Analyst Videos

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