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Become A Data Center Operations Manager

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Working As A Data Center Operations Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $131,600

    Average Salary

What Does A Data Center Operations Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Data Center Operations Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Data Center Operations Manager jobs

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Average Length of Employment
Operations Manager 4.1 years
Top Employers Before
Consultant 3.3%
Top Employers After

Data Center Operations Manager Demographics

Gender

Male

85.4%

Female

13.1%

Unknown

1.6%
Ethnicity

White

82.1%

Hispanic or Latino

9.1%

Asian

6.9%

Unknown

1.6%

Black or African American

0.3%
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Languages Spoken

Spanish

30.0%

French

20.0%

German

10.0%

Tagalog

10.0%

Dutch

10.0%

Russian

10.0%

Thai

10.0%
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Data Center Operations Manager Education

Schools

Strayer University

8.8%

University of Phoenix

8.8%

American InterContinental University

8.8%

University of Maryland - University College

5.3%

Kaplan University

5.3%

Rochester Institute of Technology

5.3%

Liberty University

5.3%

Northeastern University

5.3%

University of Texas at Austin

5.3%

Texas State University

5.3%

Governors State University

5.3%

University of Connecticut

3.5%

Western Carolina University

3.5%

Arizona State University

3.5%

Georgia Southern University

3.5%

Franklin University

3.5%

University of Colorado at Boulder

3.5%

University of Nebraska at Omaha

3.5%

Loyola Marymount University

3.5%

University of North Carolina at Charlotte

3.5%
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Majors

Business

20.8%

Computer Science

17.8%

Information Technology

9.9%

Computer Information Systems

7.4%

Electrical Engineering

5.9%

Management Information Systems

5.4%

Management

5.0%

Finance

5.0%

Information Systems

3.0%

Project Management

3.0%

Marketing

2.0%

Computer Technical Support

2.0%

History

2.0%

Engineering

2.0%

Mathematics

1.5%

Telecommunications Management

1.5%

Economics

1.5%

Communications Technology

1.5%

General Studies

1.5%

Communication

1.5%
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Degrees

Bachelors

37.5%

Other

28.5%

Masters

14.8%

Associate

12.9%

Certificate

4.7%

Diploma

0.8%

Doctorate

0.8%
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Real Data Center Operations Manager Salaries

Job Title Company Location Start Date Salary
Manager, Data Operations Yodlee, Inc. Redwood City, CA Oct 21, 2015 $179,307
Data Center Operations Manager Apex Tool Group, LLC Apex, NC Oct 01, 2011 $135,000
Manager, Data Operations Verisk Health, Inc. Waltham, MA Apr 29, 2016 $121,000 -
$131,000
Manager, Data Operations Implementations Verisk Health, Inc. Waltham, MA Oct 19, 2016 $120,910
Managers, Data Operations Verisk Health, Inc. Waltham, MA Jul 08, 2015 $118,622
Manager, Data OPS Brightroll, Inc. San Francisco, CA Nov 20, 2014 $115,378 -
$125,000
Data Center Operations Manager Ogilvy & Mather Worldwide Inc. New York, NY Mar 01, 2013 $110,000
Manager-Data Operations Yodlee, Inc. Redwood City, CA Jul 28, 2014 $109,957 -
$132,436
Manager, Wireless Core & Data/Ip Operations GCI Communication Corp. Anchorage, AK Mar 29, 2013 $108,645
Manager of Customer Data Operations L Brands Service Company, LLC Reynoldsburg, OH Jan 08, 2016 $103,979 -
$130,000

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Top Skills for A Data Center Operations Manager

InfrastructureHardwareCustomerServiceDataCentersDisasterRecoveryFacilitiesManagementWindowsBackupUnixMainframeItilSANProjectManagementComputerOperationsEMCHvacBusinessContinuityServiceLevelAgreementsDailyOperationsDirectReports

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Top Data Center Operations Manager Skills

  1. Infrastructure
  2. Hardware
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Plan, administer, and monitor infrastructure services and applications.
  • Allocated the data center operations annual operating budget of 1.6 million for the delivery of Engine Yard's seasoned hardware stack.
  • Provide backup duties for Accounting, Customer Service, and Warehouse operations during peak periods.
  • Established change process for all data center facility changes across all data centers.
  • Developed operating policies and procedures for disaster recovery.

Top Data Center Operations Manager Employers

Data Center Operations Manager Videos

Spark Summit 2013 - Collective Intelligence for Data Center Operations Management - Xiaojun Liu

Day in the Life: Los Angeles Datacenter (QuadraNet)

U.S. - Engineering Services: Special Operations : Behind the Scenes at a Tier 4 Data Center

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