Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Data Center Operations Manager

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Data Center Operations Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $131,600

    Average Salary

What Does A Data Center Operations Manager Do At Rivera Group

* Leads all operations for a highly specialized data center
* Conducts maintenance and manages monthly/weekly code changes
* Manages multiple production environments, 1 pre-production environment and 1 sandbox environment
* Provide oversight of software development team to ensure successful code deployments
* Ensures seamless, transparent support to customers
* Coordinates support with multiple teams to meet operational goals
* Plans, orchestrates and coordinates test events with government and industry customers

What Does A Data Center Operations Manager Do At Quality Technology Services, LLC

* other duties may be assigned
* Manage and perform all critical and non-critical processes/maintenances and participate in predictive maintenances.
* Monitor and control daily service ticket activity, customer calls, and service levels.
* Resolve technical issues with hardware, software and connectivity
* Effectively communicate with management and various teams, both internal and external.
* Troubleshoot customer issues while maintaining agreed upon service levels for customer contact and resolution.
* Record, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits.
* Perform hardware warranty / RMA requests.
* Coordinate deliveries and transport requests.
* Perform physical material packaging and shipping.
* Manage third party vendors within the data center to ensure compliancy, specifications and quality standards.
* Install/upgrade/replace/de-install servers, devices, or network components as needed.
* Assist with network cabling installation and removal to support infrastructure needs.
* Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.
* Lifting requirements may range from <10 lbs.
* lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids

What Does A Data Center Operations Manager Do At Cognosante

* Serve as the primary POC for communicating with the technical VA stakeholders at the site on any issues that arise, and for on-going discussion of progress
* Develop a keen understanding of program service delivery goals and requirements, and develop and enact a vision to both meet the customer’s current needs, and for evolution of the program to meet changing client needs
* Staff Management:
* Hire, retain and grow capable and effective project team members
* Allocate team members to physical locations within the data center, and ensure they have the clearances, system access and equipment necessary to perform their tasks.
* Deploy team building and professional development strategies to create high-performing teams
* Closely monitor and manage team members across the program to align with the staffing plans, schedule, and cost constraints and goals
* Subcontractor Management:
* Ensure that subcontractor staff are well integrated into the project team
* Monitor subcontractor performance and adherence to SLAs
* Quality Management:
* Ensure a high level of quality across all program outcomes
* Identify and execute on opportunities for process improvements
* Scope, Schedule, Risk and Change Management:
* Develops, reviews, and approves service delivery schedules.
* Anticipate program challenges and risk scenarios and prepare, lead, and execute proactive response strategies to ensure optimal results
* Devise and deploy scope management strategies to avoid scope creep while managing client expectations in accordance with established change control procedures
* Delivery Management:
* Responsible for all operational activities at the data center site
* Understand Cognosante and VA management and development methodologies/ standards and ensure the project team is applying them consistently in the development of deliverables
* Ensure targets for contractual performance metrics/SLAs are met or exceeded, or provide analysis and communication to the VA to ensure appropriate focus on critical attention areas
* Collaborates with the appropriate subject matter experts (SME) to resolve issues and restore outages to meet or exceed SLAs.
* Implements, tests, installs and optimizes hardware/software/networking products and configurations at customer sites.
* Includes troubleshooting/diagnostics to resolve product performance problems/issues.
* Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
* Prepares and provides various reports and technical reviews to senior management as requested.
* Ensures compliance with relevant corporate and government policies and standards.
* Ensure deliverables meet or exceed the customer’s expectations and are submitted according to schedule
* Financial Management:
* Work closely with the Cognosante Service Delivery Manager and the project team to ensure service delivery is managed so as to keep within the established budget and meet the program’s site-specific financial targets
* Performance Management and Reporting:
* Utilize performance metrics to track, manage, and analyze service delivery performance; communicate findings and proposed actions internally and to the VA, as appropriate
* Develop and deliver internal and client-facing program reviews, status reports, performance reports and other communications

Show More

Show Less

How To Become A Data Center Operations Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

Show More

Show Less

Data Center Operations Manager jobs

Add To My Jobs
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Data Center Operations Manager

InfrastructureHardwareCustomerServiceDataCentersDisasterRecoveryFacilitiesManagementWindowsBackupUnixMainframeItilSANProjectManagementComputerOperationsEMCHvacBusinessContinuityServiceLevelAgreementsDailyOperationsDirectReports

Show More

Top Data Center Operations Manager Skills

  1. Infrastructure
  2. Hardware
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Plan, administer, and monitor infrastructure services and applications.
  • Allocated the data center operations annual operating budget of 1.6 million for the delivery of Engine Yard's seasoned hardware stack.
  • Provide backup duties for Accounting, Customer Service, and Warehouse operations during peak periods.
  • Established change process for all data center facility changes across all data centers.
  • Developed operating policies and procedures for disaster recovery.

Top Data Center Operations Manager Employers

Show More

Data Center Operations Manager Videos

Spark Summit 2013 - Collective Intelligence for Data Center Operations Management - Xiaojun Liu

Day in the Life: Los Angeles Datacenter (QuadraNet)

U.S. - Engineering Services: Special Operations : Behind the Scenes at a Tier 4 Data Center

×