Become A Data Center Operator

* Maintains the scheduling system and new/improved work procedures for the processing environment.
* Accurately executes all tasks assigned for a particular shift.
* Monitors the applications, systems and hardware in the processing environment for abnormal processing conditions.
* Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
* Performs first level support when issues or problems arise on applications, systems, hardware and processing environment.
* When solving a mainframe production or system problem, makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem.
* Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Controlm, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems.
* Utilizes manuals, write-ups and other tools as an aid in solving the problem.
* Contacts others who are experienced in the area for ideas about the problem.
* Contributes to the body of knowledge by adding solutions and other information that would be useful to others.
* Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
* Ensures that all incidents are properly reported and documented.
* Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes.
* Analyzes and implements changes or additions to software systems and operations procedures.
* Trains internal customers (employees) on changes, new systems or new procedures.
* May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.
* Creates and maintains documentations related to operations manual, work procedures/processes and inventories.
* Assists in the definition of external and internal customer problems and needs.
* Discusses expectations with customers.
* May explain solutions directly to customers where appropriate.
* Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.
* Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
* Maintains the physical inventory of computer operations supplies in a designated storage area and keeps the various operations areas stocked with the supplies necessary for daily production.
* Performs backup of all production and standby systems.
* Ensures the integrity of all backup media by doing periodic restoration.
* Prepares and submits reports and statistics related to application, hardware, software and processes.
* Completes project assignments and special projects commensurate with job expectations.
* Performs other related duties as assigned

* Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution.
* Maintains inventory and documentation of activity.
* Escalates more complex issues to 2nd level tech support.
* The onsite engineer responsibilities include but are not limited to:
* Unpacking, installing and imaging new servers.
* Moving, redeploying, and decommissioning servers, network equipment, and appliances as requested by the supporting engineering team.
* Managing precursors, such as IP addressing, power and network cabling and patching.
* Analyzing work ticket history to be proactive in providing customer with recommendations for hardware maintenance upgrades, and identifying any trouble ticket trends to isolate future problem areas.
* Utilizing the Customer Trouble Ticket or Work Order Reporting system to update status, including escalation, hours worked, and trouble ticket completion information relating to activities of datacenter services.
* Performing tape backup duties such as tape replacement, off-site shipping preparation and process restore requests from tapes and snapshots.
* Answering incoming calls in Data Center.
* Rotating weekly on-call schedule with other onsite support team
* Must have experience with some of the following
* Cisco Nexus network switches, HP Apollo multinode servers, arista network switches and hp dl360 gen 9s are some good examples
* Also, need to have experience with twinax cabling and be able to identify the different types of fiber (multimode and singlemode) and the various connector types
* years experience servicing hardware as specified or utilized in customer environment
* Certifications as required for account
* Familiarity with ticket-tracking software

* Working under the guidance of the Director of System Operations, the DataCenter Computer Operator will play a key role in the operational support of the enterprise infrastructure.
* The Computer Operator will instruct staff in the operation of an installed computer, assist in the solution of operational and scheduling problems and assure adherence to operational schedules.
* Will operate the console and might handle a full shift.
* Duties will also include tape library work and direct access storage device management.
* On occasion, the DataCenter Computer Operator, may be required to work other shifts occasionally.
* On weekend shifts, Computer Operator may serve as Help Desk analyst to support users on site and remote locations.
* Other Duties/Responsibilities include the following:
* Operate and control servers and a variety of peripherals;
* Monitor and operate computer consoles;
* Monitor computer systems and DataCenter Operations;
* Perform production runs and tasks;
* Problem solve user issues and redirect problems to the responsible support areas(s);
* Supervise staff in absence of more senior operators/higher grade operators in planning and organizing work;
* Train workers, maintain work quality, motivate staff be able to & willing to work well with others;
* Provide Level I technical support for systems pc, printers, peripherals and applications;
* Deal promptly, effectively and in a courtesy manner to perform all tasks; and
* Prepare materials needed for production runs;
* Produce daily and weekly uptime and downtime reports for Sr.
* Management;
* Monitor critical problems tickets during the night shift
* DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION
* All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to the SUNY
* DMC UHB Principles of Behavior.
* Clinical Faculty and Allied Health professionals must receive and maintain Medical Board authorization