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Become A Data Center Operator

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Working As A Data Center Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Making Decisions and Solving Problems
  • Mostly Sitting

  • $45,000

    Average Salary

What Does A Data Center Operator Do At Sungard

* Maintains the scheduling system and new/improved work procedures for the processing environment.
* Accurately executes all tasks assigned for a particular shift.
* Monitors the applications, systems and hardware in the processing environment for abnormal processing conditions.
* Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
* Performs first level support when issues or problems arise on applications, systems, hardware and processing environment.
* When solving a mainframe production or system problem, makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem.
* Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Controlm, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems.
* Utilizes manuals, write-ups and other tools as an aid in solving the problem.
* Contacts others who are experienced in the area for ideas about the problem.
* Contributes to the body of knowledge by adding solutions and other information that would be useful to others.
* Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
* Ensures that all incidents are properly reported and documented.
* Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes.
* Analyzes and implements changes or additions to software systems and operations procedures.
* Trains internal customers (employees) on changes, new systems or new procedures.
* May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.
* Creates and maintains documentations related to operations manual, work procedures/processes and inventories.
* Assists in the definition of external and internal customer problems and needs.
* Discusses expectations with customers.
* May explain solutions directly to customers where appropriate.
* Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.
* Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
* Maintains the physical inventory of computer operations supplies in a designated storage area and keeps the various operations areas stocked with the supplies necessary for daily production.
* Performs backup of all production and standby systems.
* Ensures the integrity of all backup media by doing periodic restoration.
* Prepares and submits reports and statistics related to application, hardware, software and processes.
* Completes project assignments and special projects commensurate with job expectations.
* Performs other related duties as assigned

What Does A Data Center Operator Do At Volt Information Sciences

* Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution.
* Maintains inventory and documentation of activity.
* Escalates more complex issues to 2nd level tech support.
* The onsite engineer responsibilities include but are not limited to:
* Unpacking, installing and imaging new servers.
* Moving, redeploying, and decommissioning servers, network equipment, and appliances as requested by the supporting engineering team.
* Managing precursors, such as IP addressing, power and network cabling and patching.
* Analyzing work ticket history to be proactive in providing customer with recommendations for hardware maintenance upgrades, and identifying any trouble ticket trends to isolate future problem areas.
* Utilizing the Customer Trouble Ticket or Work Order Reporting system to update status, including escalation, hours worked, and trouble ticket completion information relating to activities of datacenter services.
* Performing tape backup duties such as tape replacement, off-site shipping preparation and process restore requests from tapes and snapshots.
* Answering incoming calls in Data Center.
* Rotating weekly on-call schedule with other onsite support team
* Must have experience with some of the following
* Cisco Nexus network switches, HP Apollo multinode servers, arista network switches and hp dl360 gen 9s are some good examples
* Also, need to have experience with twinax cabling and be able to identify the different types of fiber (multimode and singlemode) and the various connector types
* years experience servicing hardware as specified or utilized in customer environment
* Certifications as required for account
* Familiarity with ticket-tracking software

What Does A Data Center Operator Do At Suny Downstate Medical Center

* Working under the guidance of the Director of System Operations, the DataCenter Computer Operator will play a key role in the operational support of the enterprise infrastructure.
* The Computer Operator will instruct staff in the operation of an installed computer, assist in the solution of operational and scheduling problems and assure adherence to operational schedules.
* Will operate the console and might handle a full shift.
* Duties will also include tape library work and direct access storage device management.
* On occasion, the DataCenter Computer Operator, may be required to work other shifts occasionally.
* On weekend shifts, Computer Operator may serve as Help Desk analyst to support users on site and remote locations.
* Other Duties/Responsibilities include the following:
* Operate and control servers and a variety of peripherals;
* Monitor and operate computer consoles;
* Monitor computer systems and DataCenter Operations;
* Perform production runs and tasks;
* Problem solve user issues and redirect problems to the responsible support areas(s);
* Supervise staff in absence of more senior operators/higher grade operators in planning and organizing work;
* Train workers, maintain work quality, motivate staff be able to & willing to work well with others;
* Provide Level I technical support for systems pc, printers, peripherals and applications;
* Deal promptly, effectively and in a courtesy manner to perform all tasks; and
* Prepare materials needed for production runs;
* Produce daily and weekly uptime and downtime reports for Sr.
* Management;
* Monitor critical problems tickets during the night shift
* DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION
* All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to the SUNY
* DMC UHB Principles of Behavior.
* Clinical Faculty and Allied Health professionals must receive and maintain Medical Board authorization

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Data Center Operator Career Paths

Data Center Operator
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Network Technician Systems Engineer Project Manager
Service Delivery Manager
10 Yearsyrs
Network Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Network Technician Network Administrator Systems Analyst
Systems Manager
6 Yearsyrs
Consultant Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Consultant Project Manager Information Technology Director
Director, Technical Operations
10 Yearsyrs
Consultant Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Systems Engineer Developer Systems Analyst
Information Systems Manager
6 Yearsyrs
Senior Computer Operator Computer Operations Supervisor Computer Operations Manager
Data Center Manager
8 Yearsyrs
Senior Computer Operator Computer Operations Manager Data Center Manager
Data Center Operations Manager
9 Yearsyrs
Senior Computer Operator Senior Programmer Analyst
Application Manager
9 Yearsyrs
Network Engineer Network Administrator
Information Technology Operations Manager
9 Yearsyrs
Network Engineer Network Manager
Technical Services Manager
7 Yearsyrs
Network Engineer Senior System Administrator Help Desk Manager
Service Desk Manager
7 Yearsyrs
Team Leader Customer Service Manager Call Center Manager
Manager, Center Operations
8 Yearsyrs
Technician Help Desk Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
Systems Analyst Project Manager/Analyst Change Manager
Problem Manager
9 Yearsyrs
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Average Length of Employment
Computer Operator 4.5 years
Mainframe Operator 3.8 years
Top Careers Before Data Center Operator
Manager 3.0%
Cashier 2.7%
Supervisor 2.5%
Operator 2.5%
Top Careers After Data Center Operator
Consultant 4.5%
Technician 4.3%

Do you work as a Data Center Operator?

Top Skills for A Data Center Operator

  1. Backup
  2. Customer Service
  3. Unix
You can check out examples of real life uses of top skills on resumes here:
  • Performed data backup and recovery services.
  • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
  • Monitored, restarted and scheduled backup through HP Data Protector and Verities for all UNIX Database Servers and NT Servers.
  • Monitored modems and display screens of terminal-to-mainframe computers to detect error messages that signaled a malfunction in communications.
  • Monitored master console on multiple operating systems, including Mainframe, Windows, Windows XP, and UNIX.

Data Center Operator Demographics

Gender

Male

73.6%

Female

19.3%

Unknown

7.1%
Ethnicity

White

58.5%

Hispanic or Latino

17.3%

Black or African American

11.6%

Asian

9.3%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

50.0%

German

7.1%

French

7.1%

Norwegian

7.1%

Carrier

7.1%

Cheyenne

7.1%

Mandarin

7.1%

Italian

7.1%
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Data Center Operator Education

Schools

University of Phoenix

20.7%

Community College of the Air Force

5.7%

University of Wisconsin - Milwaukee

5.7%

Austin Community College

5.7%

Marist College

4.6%

Rochester Institute of Technology

4.6%

College of DuPage

4.6%

Bunker Hill Community College

4.6%

Drexel University

4.6%

Northern Virginia Community College

4.6%

New York University

3.4%

Lansing Community College

3.4%

Strayer University

3.4%

Coleman University

3.4%

Macomb Community College

3.4%

University of Maryland - University College

3.4%

Arizona State University

3.4%

Pennsylvania State University

3.4%

University of Texas at Austin

3.4%

Wright State University

3.4%
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Majors

Computer Science

16.5%

Business

16.2%

Computer Information Systems

15.6%

Information Technology

9.8%

Computer Networking

6.9%

Electrical Engineering

4.3%

Management

3.9%

Management Information Systems

3.4%

Information Systems

3.0%

Communication

2.7%

Accounting

2.7%

Computer Programming

2.3%

Computer Technical Support

1.8%

Criminal Justice

1.8%

Computer Engineering

1.8%

Finance

1.8%

Computer Systems Security

1.6%

Liberal Arts

1.4%

Electrical Engineering Technology

1.1%

General Studies

1.1%
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Degrees

Bachelors

35.6%

Other

27.4%

Associate

18.8%

Masters

8.4%

Certificate

6.7%

Diploma

2.6%

Doctorate

0.3%

License

0.2%
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Top Data Center Operator Employers

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