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Become A Data Center Technician

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Working As A Data Center Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Data Center Technician Do At Kelly Services

* Provides operational / engineering support for onsite, business continuity, and production datacenter locations sites located in Sacramento, McClellan AFB, and Quincy Washington.
* Responsible for day to day activities, project work and capacity management for hardware installed in 260
* Telecommunications rooms, and three data centers.
* Perform customer installation activities to include but are not limited to cage builds, rack layouts, electrical circuits, HVAC hot/cold aisle configuration, etc.
* Server, Storage, Network Hardware repair and replacement
* Compute rack design and installation
* Network and cable installation
* Work with DCIM software particularly Schneider Electric DCIM
* Provide 24/7 on call coverage on rotating schedule
* Assure security of facility and manage vendor access
* Monitoring site for capacity needs
* Manage work and priorities through ticketing system
* Manage parts inventory
* Perform server reboots and consoling
* Perform server hardware check
* Replace broken server components
* Rack equipment and keep data center facility tidy
* Inventory components as they arrive
* Troubleshoot server hardware and software component failures
* Troubleshoot PDU and UPS infrastructure
* Perform PDU and UPS firmware upgrades
* Maintains department record-keeping including, but not limited to: system configuration, RMA and hardware program products

What Does A Data Center Technician Do At Ultimate Software

* other duties may be assigned)
* Proactive monitoring of production systems with a sense of urgency when issues arise; environment consists of several thousand production systems and nodes.
* Issue-driven communication to ensure active engagement by escalation staff and timely and effective updates to management.
* Troubleshoot application and infrastructure related incidents.
* Infrastructure capacity management, including power and HVAC.
* Server, network, and storage equipment installations.
* Maintain continuous operation of mission-critical systems; ensure optimal performance levels are sustained.
* Regularly interface with Tier 2 and Tier 3 support personnel.
* Execute planned changes.
* Maintain accurate and current equipment inventories and rack elevations.
* Evaluate and document critical data regarding system performance.
* Problem analysis and remediation.
* Position requires flexibility in shift schedule.
* Works under minimal supervision.
* On call rotation

What Does A Data Center Technician Do At Volt

* Strategic planning for IT installations from a single rack mounted device up to Large mainframes, components and peripherals.
* Coordination of power whip installations between the DC power distribution infrastructure and the floor mounted IT devices.
* Identify problems related to facilities installations, configuration, operations, or performance and have knowledge of the client's availability and performance requirements.
* Participates in driving the efficient use of data center infrastructure and power through accurate inventory management and equipment placement and tactical energy management activities including, but not limited to blanking panel installations, perf tile management, hot spot management and containment.
* Communicates with requester on progress of requests, maintains a high standard of satisfaction from requesters, performs coordination activities associated with the installation and/or de-installation/disposal of raised floor hardware inventory.
* Develop/Maintain floor layouts and 3D inventory/Power Connection Mapping for new/existing customer environments. (Nlyte) Knowledge and understanding of enterprise hardware components, such as servers, switches, PDU s KVM s Ability to set up, configure, install and troubleshoot various types of rack mounted hardware.
* Familiar with server hardware and OS (Windows and Unix (Aix, Linux, or Solaris)
* Volt is an Equal Opportunity Employer.
* Associated topics: equipment, infrastructure, ip, maintain, network, satcom, satellite, server, system engineer, system

What Does A Data Center Technician Do At Oracle

* Act as technical liaison for our
* technical teams.
* Find creative ways to optimize capital and operating costs.
* Champion standardization, innovate to simplify, increase efficiency while
* driving down cost.
* Develop and maintain supply chain relationships.
* Ensure that
* contractors and vendors are delivering quality services and that all SLAs are
* being met.
* You will be responsible for executing small projects on your
* own and working with your manager in planning and executing larger local
* projects.
* You will need to understand all aspects of the equipment you
* support

What Does A Data Center Technician Do At Management Science Associates, Inc.

* Diagnose and solve routine problems and incidents enhancing first-level and/or first contact resolution, or in conjunction with level 2 and level 3 staffs.
* Promote efficiency, customer satisfaction, and aid in consistently lowering the cost per contact rate.
* Respond to large volumes of incidents and inquiries from internal and external client bases as well as IT staff coordination and escalation, while maintaining level headed, courteous, and professional behavior.
* Monitor, analyze and troubleshoot LAN, WAN, communication and server performance.
* Perform appropriate and accurate corrective actions when issues are identified.
* Monitor and manage systems performance and capacity.
* Maintain security of the Command Center which includes, but may not be limited to, maintaining key/lock control for all racks and cabinets, escorting clients and monitoring security cameras.
* Work with senior Data Center Technicians to create a knowledge base, troubleshoot scripts and maintain known error documentation.
* Provide Smart Hands service to internal and external clients which includes, but may not be limited to, tracing and reseating cables, inspect indicator lights, system restarts, re-seating drives/blades, handle tape media and library requests, and perform emergency restores

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How To Become A Data Center Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Data Center Technician jobs

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Top Skills for A Data Center Technician

CustomerServiceHardwareIssuesFiberOpticInfrastructureTroubleTicketsRoutersWindowsServerDonationProcessRemoteLinuxTotalProteinOccupationalSafetyAssetPDUSANNetworkEquipmentUnixServerHardwareHvacPlasmapheresisMachine

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Top Data Center Technician Skills

  1. Customer Service
  2. Hardware Issues
  3. Fiber Optic
You can check out examples of real life uses of top skills on resumes here:
  • Provided Customer service by answering and completing tickets in a timely manner set by Company standards.
  • Fixed network connectivity, OS configuration, and hardware issues on Linux and Windows servers.
  • Pulled CAT 6 and Fiber Optics.
  • Tested and certified cabling infrastructure.
  • Responded to calls and trouble tickets from Network Operations Center for hardware, software, network assistance and problem resolution.

Top Data Center Technician Employers

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