Data center technician job description

Join the REMARKABLE team at SwedishAmerican! As a division of UW Health, we offer patients local access to many world-class specialists right here in Rockford, Illinois and surrounding communities.
We are seeking a
Data Center Technician
to:

Join our world-class team of doctors, nurses and other health care professionals in providing everything from preventive health care to highly specialized programs. Provide quality care in a compassionate patient- and family- centered environment. Responsible for support of Data Center and critical infrastructure operations for TriRivers Health Partners "THP". This position has responsibility for service incident prioritization and escalation, support services for technical teams, Data Center infrastructure monitoring, alert processing, answering incoming calls, communicating to clients and stakeholders, day to day operations and adhering to Data Center standards, methodologies and processes.


Education:


Associates degree or equivalent work experience


Experience/Skills:


2-4 years experience in a 24/7 operations, service desk, SOC or NOC environment Experience in using ticket-based work environment Experience with utilizing typical office equipment Ideal candidate is a self-starter with excellent interpersonal, communication, documentation, and troubleshooting skills Proficient in Microsoft Office Suite Basic understanding of desktop/PC/printers, networking technology, such as routing, switching, WAN circuits, enterprise Internet connectivity and TCP/IP protocols Strong focus on client satisfaction Experience with basic administration of Microsoft Windows Server operating systems Willingness to learn new technologies and help clients with their technical issues before escalation Attentiveness and detail-oriented approach Ability to focus on multiple tasks simultaneously Ability to think critically and exhibit strong problem-solving skills Ability to act responsibly without supervision Must be able t accommodate a flexible work schedule that may include nights, weekends or holidays as required.


Licenses and Certifications:


Professional certification such as HDI customer services representative or support center analyst preferred ITIL Foundation certification preferred


Physical Requirements:

Ability to lift up to 50 pounds with occasional standing, walking, bending, pushing, pulling and carrying.


Pay:

SwedishAmerican offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

SwedishAmerican serving northern Illinois and southern Wisconsin communitiesalso a Magnet®-designated facility is dedicated to delivering high quality healthcare and strategies to keep our patients and their families well. In fact, quality drives all that we do. In recent years, our commitment to quality and excellence has resulted in more national
awards
, for quality and preference than any other health system in northern Illinois.

SwedishAmerican, A division of UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installs sophisticated circuits and performs custom installations.
Servers, cables, fiber, oh my! If you like to 'rack and stack' this job could be for you.

Responsibilities:

Racks and stacks customer equipment Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly Installs circuits requiring sophisticated fiber terminations Resolves work priorities from a ticketing queue and ensures adherence to all contribute times Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed. Works with customers to troubleshoot issues Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.) Maintains detailed written records of all work activity Designs and leads cage / infrastructure modification projects Completes all assigned training in a timely manner Supports customer happiness through timely and detailed order execution



Qualifications:


1+ years experience High School Diploma A natural curiosity and strong troubleshooting skills Experience working in a critical facility where failure is not an option. Strong system level mechanical or electrical proficiency You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation. 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmate, respond to emergencies, etc.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

At Equinix, we're tasked with leading in the communities we serve - and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office.

Minimum qualifications:

+ Experience in maintenance and monitoring of server systems.

+ Experience in data center or network operation center environment.

+ Experience in operating systems and networking protocols.

Preferred qualifications:

+ Experience working with and troubleshooting hardware or network related issues using Linux-based tools.

+ Experience with light coding, scripting and data query, analysis and presentation.

+ Experience in project leadership and management.

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

In this role, duties range from the physical deployment of data center-related technology to working closely with various stakeholders. You will ensure that our goals, missions and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. A typical day involves movement and installation of equipment, and while it can sometimes be physically demanding, you're excited to work with infrastructure that is at the cutting-edge of computer technology to ensure Google Data Center quality and reliability.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

+ Contribute and lead projects in the deployment, maintenance, and support of current and new data center servers and network infrastructure.

+ Participate in troubleshooting and resolve critical technical issues.

+ Test and troubleshoot new server and network hardware components and designs.

+ Install and maintain switches, routers, and other large scale networking gear.

+ Configure and troubleshoot Linux OS-related issues.