What does a data center technician do?
A data center technician is an information technology (IT) professional who ensures the optimal performance of data servers and network of a data center. Datacenter technicians are required to protect company data by preventing the overheating of data center components and replace failing parts promptly. They need to collaborate with software and network engineers to work on the organization's cybersecurity and network efficiency. Datacenter technicians must keep track of developing trends in data center technologies and provide advice about the procurement of new data center equipment.
Data center technician responsibilities
Here are examples of responsibilities from real data center technician resumes:
- Manage job schedules via Autosys, Tivoli, & Zeke.
- Utilize remedy ticketing system to track and manage trouble tickets and changes.
- Manage the daily operation of the NOC which includes provisioning servers, ticket handling and resolution and internal escalations.
- Manage data center power, space and infrastructure planning for mainframe, distribute, storage and network equipment technologies.
- Manage proactive network monitoring, repair, and maintenance for TDM, SS7, VoIP, and DWDM platforms.
- Job responsibilities include monitoring network equipment and network performance in support of Net2Phones manage PacketCable VOIP solution.
- Maintain compliance with all state regulations, (FDA, OSHA, CLIA, and cGMP).
- Maintain systems running OSPF, EIGRP, BGP, MPLS and other routing protocols.
- Support protocols and services are OSPF, BGP, ATM, VTG, VRF, PVC, MPLS, and L2TP.
- Install cat5, cat6 set-up data closets terminate and punch down cat5 and cat6 and coax.
- Maintain all work areas in compliance with OSHA safety standards and the client's cleanliness' standards.
- Implement change request through working knowledge of BGP, EIGRP, OSPF, and static route protocols.
- Advance understanding of L1, L2 and L3 functions in the OSI and TCP/IP models.
- Determine HCT and protein levels via finger stick.
- Perform troubleshooting on Cisco routers/switches and MPLS circuits.
Data center technician skills and personality traits
We calculated that 12% of Data Center Technicians are proficient in Patients, Customer Service, and CLIA. They’re also known for soft skills such as Communication skills, Analytical skills, and Problem-solving skills.
We break down the percentage of Data Center Technicians that have these skills listed on their resume here:
- Patients, 12%
Focused on clean, orderly treatment of patients and innovative solutions to expedite and ensure quality of plasma products.
- Customer Service, 10%
Service Delivery Organization is accountable for ensuring exemplary customer service and business solutions for State of Georgia's government agencies.
- CLIA, 9%
Perform capillary puncture Perform CLIA waived Hematocrit and Total Protein tests Perform vitals
- OSHA, 8%
Maintained all work areas in compliance with OSHA safety standards and the client's cleanliness' standards.
- Standard Operating Procedure, 8%
Optimized system and network security through initiation and enforcement of standard operating procedures.
- Center Management, 8%
Perform administrative duties such as greeting donors, answering phones, and assisting center management.
Most data center technicians use their skills in "patients," "customer service," and "clia" to do their jobs. You can find more detail on essential data center technician responsibilities here:
Communication skills. One of the key soft skills for a data center technician to have is communication skills. You can see how this relates to what data center technicians do because "administrators must describe problems and their solutions to non-it workers." Additionally, a data center technician resume shows how data center technicians use communication skills: "provide level two and three, hands-on, break/fix support for the data center systems and communications environments. "
Analytical skills. Many data center technician duties rely on analytical skills. "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change.," so a data center technician will need this skill often in their role. This resume example is just one of many ways data center technician responsibilities rely on analytical skills: "created standard operating procedures to be performed at all company data centers"
Problem-solving skills. data center technicians are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to data center technician responsibilities, because "administrators must quickly resolve problems that arise with computer networks." A data center technician resume example shows how problem-solving skills is used in the workplace: "maintained and updated data center monitoring solution, whatsupgold. "
The three companies that hire the most data center technicians are:
- Biomat Usa, Inc.133 data center technicians jobs
- Amazon62 data center technicians jobs
- Grifols61 data center technicians jobs
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Compare different data center technicians
Data center technician vs. Technical systems engineer
Technical Systems Engineers are responsible for maintaining the integrity of the infrastructure or systems network. They build, maintain, and repair all the systems and network infrastructure of the organization. They troubleshoot problems and find the best possible solution to address such problems. They also ensure that those problems will be resolved and would never be encountered again. Technical Systems Engineers also help out in information technology or network infrastructure projects of other departments. They provide expertise on the systems-related aspects of the project. They help guide project teams on the feasibility and the success factors of the project.
These skill sets are where the common ground ends though. The responsibilities of a data center technician are more likely to require skills like "patients," "customer service," "clia," and "osha." On the other hand, a job as a technical systems engineer requires skills like "cloud," "troubleshoot," "powershell," and "project management." As you can see, what employees do in each career varies considerably.
Technical systems engineers tend to make the most money working in the finance industry, where they earn an average salary of $116,420. In contrast, data center technicians make the biggest average salary, $50,438, in the energy industry.technical systems engineers tend to reach higher levels of education than data center technicians. In fact, technical systems engineers are 8.1% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Data center technician vs. Technical support agent
A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.
Each career also uses different skills, according to real data center technician resumes. While data center technician responsibilities can utilize skills like "patients," "clia," "osha," and "standard operating procedure," technical support agents use skills like "email clients," "technical support issues," "inbound calls," and "internet connectivity."
Technical support agents earn a lower average salary than data center technicians. But technical support agents earn the highest pay in the technology industry, with an average salary of $32,552. Additionally, data center technicians earn the highest salaries in the energy with average pay of $50,438 annually.technical support agents earn similar levels of education than data center technicians in general. They're 0.9% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for data center technicians in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Data center technician vs. Information technology specialist
An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from data center technician resumes include skills like "patients," "clia," "osha," and "standard operating procedure," whereas an information technology specialist is more likely to list skills in "troubleshoot," "computer system," "database," and "dod. "
Information technology specialists make a very good living in the technology industry with an average annual salary of $84,905. On the other hand, data center technicians are paid the highest salary in the energy industry, with average annual pay of $50,438.Most information technology specialists achieve a higher degree level compared to data center technicians. For example, they're 5.1% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Data center technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Types of data center technician
Updated January 8, 2025
