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Become A Data Collection Specialist

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Working As A Data Collection Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $69,000

    Average Salary

What Does A Data Collection Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Data Collection Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Data Collection Specialist Jobs

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Data Collection Specialist Career Paths

Data Collection Specialist
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Specialist Consultant Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Consultant Office Manager
Business Office Manager
7 Yearsyrs
Specialist Consultant Sales Manager
Territory Sales Manager
7 Yearsyrs
Data Analyst Analyst Office Manager
Billing Manager
7 Yearsyrs
Data Analyst Analyst Manager
Chief Executive Officer
8 Yearsyrs
Data Analyst Business Analyst Account Manager
National Account Manager
8 Yearsyrs
Tutor Legal Assistant Account Executive
Relationship Manager
6 Yearsyrs
Tutor Program Coordinator Account Executive
Sales Account Manager
6 Yearsyrs
Tutor Executive Assistant Account Manager
Client Services Manager
7 Yearsyrs
Security Officer Coordinator Accountant
Accounts Receivable Manager
6 Yearsyrs
Security Officer Coordinator Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Security Officer Coordinator Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Clerk Executive Assistant Property Manager
Asset Manager
7 Yearsyrs
Clerk Administrator Customer Service Manager
Collections Manager
5 Yearsyrs
Clerk Medical Assistant Patient Service Representative
Supervisor, Patient Access
6 Yearsyrs
Medical Coder Medical Office Manager
Medical Billing Manager
6 Yearsyrs
Technician Diesel Technician Generator Mechanic
Lead Generator
5 Yearsyrs
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Top Skills for A Data Collection Specialist

  1. Data Collection
  2. Computer Database
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Planned and implemented a menu driven system that revolutionized real-time data collection from eight nationally located calling centers.
  • Collect, organize, and enter responses accurately into a computer database while speaking with participants.
  • Collected data for the Medical Expenditure Panel Survey Conducted telephone interviews with medical specialists Reviewed medical records and transcribed billing information
  • Performed data entry when needed by using vast Knowledge of Military Vocabulary and other information that was needed during processing.
  • Contacted, interviewed, and/or negotiated with business establishments, service providers and other professional personnel

Data Collection Specialist Demographics

Gender

Female

59.8%

Male

28.7%

Unknown

11.4%
Ethnicity

White

61.8%

Hispanic or Latino

14.3%

Black or African American

13.4%

Asian

6.5%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

42.9%

French

9.5%

Chinese

7.1%

German

7.1%

Mandarin

4.8%

Hindi

4.8%

Portuguese

2.4%

Indonesian

2.4%

Filipino

2.4%

Japanese

2.4%

Urdu

2.4%

Carrier

2.4%

Bengali

2.4%

Tagalog

2.4%

Polish

2.4%

Italian

2.4%
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Data Collection Specialist Education

Schools

Wake Technical Community College

21.7%

Strayer University

8.9%

Durham Technical Community College

7.9%

University of Phoenix

7.9%

University of North Carolina at Greensboro

7.9%

North Carolina Central University

4.9%

North Carolina State University

4.4%

Kaplan University

4.4%

Vance-Granville Community College

3.9%

University of Washington

3.4%

Shaw University

3.4%

Kent State University

3.4%

Ultimate Medical Academy - Clearwater

2.5%

University of Cincinnati

2.5%

Montgomery College

2.5%

University of Georgia

2.5%

University of North Texas

2.0%

Ashford University

2.0%

Boise State University

2.0%

Texas Woman's University

2.0%
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Majors

Business

23.3%

Health Care Administration

15.2%

Psychology

8.0%

Nursing

4.3%

Medical Assisting Services

4.1%

Sociology

4.1%

Graphic Design

4.1%

Accounting

4.1%

General Studies

3.7%

Management

3.7%

Criminal Justice

3.5%

English

3.1%

Communication

3.1%

Public Health

2.9%

Education

2.5%

Computer Science

2.1%

Political Science

2.1%

Pharmacy

2.1%

Biology

1.9%

Marketing

1.9%
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Degrees

Bachelors

32.0%

Other

29.2%

Associate

15.2%

Masters

13.5%

Certificate

6.1%

Diploma

2.7%

Doctorate

1.2%

License

0.1%
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