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Working As a Data Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,000

    Average Salary

What Does A Data Collector Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Data Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Average Yearly Salary
$32,000
Show Salaries
$30,000
Min 10%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$36,000
Max 90%
Highest Paying City
San Jose, CA
Highest Paying State
Rhode Island
Avg Experience Level
1.5 years
How much does a Data Collector make at top companies?
The national average salary for a Data Collector in the United States is $32,998 per year or $16 per hour. Those in the bottom 10 percent make under $30,000 a year, and the top 10 percent make over $36,000.

Top Skills for A Data Collector

  1. Data Collection
  2. Data Entry
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Processed mileage reimbursements, routed paperwork for review and recommendation, successfully attended required one week training for Data Collection Procedures.
  • Performed data entry on assigned residential accounts; interfaced with others to ensure proper applications, procedures and techniques are maintained
  • Conducted qualitative and quantitative telephone interviews as well as provided excellent customer service to consumers, professionals, and clients.
  • Job Summary: Reviewed medical records and collected data regarding nursing policy and procedure.
  • Verified and inspected customer equipment on-site for specified criteria utilizing maps and GPS equipment

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Average Salary:

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Top 10 Best States for Data Collectors

  1. Rhode Island
  2. Vermont
  3. Kentucky
  4. Nevada
  5. Iowa
  6. New Hampshire
  7. West Virginia
  8. Minnesota
  9. Delaware
  10. Connecticut
  • (20 jobs)
  • (9 jobs)
  • (29 jobs)
  • (21 jobs)
  • (44 jobs)
  • (13 jobs)
  • (5 jobs)
  • (94 jobs)
  • (5 jobs)
  • (19 jobs)

Data Collector Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,688 Data Collector resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Data Collector Resume

View Resume Examples

Data Collector Demographics

Gender

Female

53.3%

Male

35.6%

Unknown

11.1%
Ethnicity

White

58.4%

Hispanic or Latino

18.7%

Black or African American

11.5%

Asian

7.6%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

62.7%

French

8.3%

German

3.9%

Arabic

3.3%

Mandarin

3.0%

Chinese

2.2%

Russian

1.9%

Japanese

1.9%

Hindi

1.7%

Korean

1.7%

Cantonese

1.7%

Portuguese

1.7%

Tagalog

1.4%

Urdu

1.1%

Swahili

0.8%

Vietnamese

0.6%

Hebrew

0.6%

Bosnian

0.6%

Lithuanian

0.6%

Malay

0.6%
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Data Collector Education

Schools

University of Phoenix

19.0%

Antelope Valley College

7.0%

Michigan State University

5.3%

Ultimate Medical Academy - Clearwater

5.1%

University of South Florida

4.9%

Strayer University

4.7%

University of Houston

4.5%

Ashford University

4.5%

New York University

4.5%

Texas State University

4.5%

University of Maryland - College Park

3.9%

California State University - Northridge

3.9%

Montgomery College

3.9%

University of Missouri - Columbia

3.7%

University of Florida

3.7%

Central Texas College

3.7%

The Academy

3.5%

El Paso Community College

3.3%

Utah State University

3.3%

New Mexico State University

3.3%
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Majors

Business

21.3%

Psychology

10.4%

Health Care Administration

7.7%

Criminal Justice

6.1%

Nursing

5.9%

Accounting

5.3%

Medical Assisting Services

4.4%

General Studies

3.9%

Biology

3.7%

Computer Science

3.6%

Public Health

3.5%

Sociology

3.4%

Education

3.0%

Communication

2.9%

Computer Information Systems

2.8%

English

2.6%

Geography

2.5%

Environmental Science

2.4%

Information Technology

2.4%

Political Science

2.3%
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Degrees

Bachelors

38.1%

Other

23.8%

Masters

15.8%

Associate

12.5%

Certificate

5.5%

Diploma

2.1%

Doctorate

1.8%

License

0.5%
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