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Become A Data Collector

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Working As A Data Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $76,987

    Average Salary

What Does A Data Collector Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Data Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Data Collector Jobs

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Data Collector Career Paths

Data Collector

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Data Collector Demographics

Gender

Female

58.8%

Male

38.5%

Unknown

2.7%
Ethnicity

White

58.1%

Hispanic or Latino

18.4%

Black or African American

11.1%

Asian

8.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

62.4%

French

9.0%

German

3.9%

Arabic

3.5%

Mandarin

2.7%

Japanese

2.4%

Hindi

2.0%

Russian

1.6%

Tagalog

1.6%

Portuguese

1.6%

Chinese

1.6%

Swahili

1.2%

Cantonese

1.2%

Urdu

1.2%

Hebrew

0.8%

Korean

0.8%

Bosnian

0.8%

Italian

0.8%

Khmer

0.8%

Shona

0.4%
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Data Collector Education

Schools

University of Phoenix

17.7%

Michigan State University

5.6%

University of Missouri - Columbia

5.2%

University of Houston

5.2%

Central Texas College

5.2%

Utah State University

5.2%

University of South Florida

4.8%

Ultimate Medical Academy - Clearwater

4.4%

El Paso Community College

4.4%

Texas State University

4.4%

California State University - Northridge

4.4%

Ashford University

4.0%

Montgomery College

4.0%

Liberty University

4.0%

Temple University

3.6%

Texas A&M University

3.6%

University of Maryland - College Park

3.6%

Antelope Valley College

3.6%

New Mexico State University

3.6%

New York University

3.2%
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Majors

Business

21.5%

Psychology

10.6%

Health Care Administration

6.3%

Criminal Justice

5.8%

Accounting

5.6%

Nursing

5.0%

Computer Science

4.1%

General Studies

4.1%

Biology

4.1%

Public Health

3.6%

Education

3.3%

Geography

3.3%

Sociology

3.2%

Communication

3.1%

Medical Assisting Services

3.0%

Social Work

2.9%

Environmental Science

2.8%

Information Technology

2.6%

Computer Information Systems

2.6%

Political Science

2.5%
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Degrees

Bachelors

38.2%

Other

23.3%

Masters

17.2%

Associate

11.9%

Certificate

5.6%

Doctorate

2.2%

Diploma

1.4%

License

0.3%
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Top Skills for A Data Collector

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  1. Data Collection Equipment
  2. Data Entry
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Downloaded lists required for collection based on the type of data collection equipment and audit type.
  • Input necessary information from discharges and assignments of mortgages into data entry application
  • Communicated effectively over assigned radio using proper military communication procedures.
  • Conducted qualitative and quantitative telephone interviews as well as provided excellent customer service to consumers, professionals, and clients.
  • Verified and inspected customer equipment on-site for specified criteria utilizing maps and GPS equipment

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