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Become A Data Collector

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Working As A Data Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Data Collector Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Data Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Data Collector jobs

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Data Collector Career Paths

Data Collector
Instructor Assistant Director Office Manager
Administrative Manager
6 Yearsyrs
Instructor Trainer Office Manager
Billing Manager
7 Yearsyrs
Driver Dispatcher Billing Specialist
Billing Office Manager
6 Yearsyrs
Computer Operator Office Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Laboratory Assistant Office Manager Business Office Manager
Business Office Director
8 Yearsyrs
Data Analyst Project Coordinator Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Office Administrator Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Sales Consultant Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Computer Operator Accounts Payable Clerk Billing Specialist
Medical Billing Manager
6 Yearsyrs
Data Analyst Finance Analyst Assistant Vice President
Office Manager
5 Yearsyrs
Engineering Technician Project Manager Owner
Owner/Manager
6 Yearsyrs
Project Manager Program Manager General Manager
Owner/Operator
6 Yearsyrs
Account Representative Billing Specialist Billing Supervisor
Patient Account Manager
6 Yearsyrs
Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Driver Property Manager Customer Care Representative
Senior Representative
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Site Manager
7 Yearsyrs
Laboratory Assistant Service Representative Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
Engineering Technician Technical Support Specialist Support Supervisor
Support Manager
6 Yearsyrs
Billing Specialist Instructor Technical Support Specialist
Support Supervisor
5 Yearsyrs
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Data Collector Demographics

Gender

Female

57.8%

Male

39.6%

Unknown

2.6%
Ethnicity

White

75.5%

Hispanic or Latino

13.4%

Asian

8.2%

Unknown

2.0%

Black or African American

0.9%
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Languages Spoken

Spanish

62.2%

French

10.1%

Arabic

4.0%

German

3.2%

Mandarin

2.5%

Japanese

2.5%

Hindi

1.8%

Portuguese

1.8%

Chinese

1.8%

Tagalog

1.4%

Bosnian

1.1%

Russian

1.1%

Cantonese

1.1%

Urdu

1.1%

Swahili

0.7%

Hebrew

0.7%

Somali

0.7%

Korean

0.7%

Bengali

0.7%

Khmer

0.7%
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Data Collector Education

Schools

University of Phoenix

19.9%

University of Houston

5.6%

Michigan State University

5.2%

Central Texas College

4.9%

Utah State University

4.9%

University of South Florida

4.5%

Texas State University

4.5%

California State University - Northridge

4.5%

University of North Carolina at Greensboro

4.2%

University of Missouri - Columbia

4.2%

Ultimate Medical Academy - Clearwater

3.8%

El Paso Community College

3.8%

Montgomery College

3.8%

Ashford University

3.8%

Boise State University

3.8%

Texas A&M University

3.8%

New Mexico State University

3.8%

Temple University

3.5%

Pennsylvania State University

3.5%

Florida State University

3.5%
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Majors

Business

21.8%

Psychology

10.5%

Health Care Administration

6.0%

Nursing

5.7%

Criminal Justice

5.4%

Accounting

5.4%

Computer Science

4.5%

Biology

3.9%

General Studies

3.7%

Public Health

3.6%

Education

3.4%

Geography

3.4%

Sociology

3.2%

Communication

3.1%

Computer Information Systems

3.0%

Medical Assisting Services

2.9%

Social Work

2.8%

Environmental Science

2.7%

Electrical Engineering

2.5%

Information Technology

2.5%
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Degrees

Bachelors

37.9%

Other

22.5%

Masters

18.1%

Associate

11.9%

Certificate

5.4%

Doctorate

2.6%

Diploma

1.4%

License

0.3%
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Top Skills for A Data Collector

DataCollectionEquipmentDataEntryCustomerServiceGPSMedicalRecordsResearchStudyInternetResearchProjectTestDataTemporaryCommunicationSkillsUPCPhysicalActivityResearchDataRetailStoresGISWindowsDiseaseClearanceOutboundCalls

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Top Data Collector Skills

  1. Data Collection Equipment
  2. Data Entry
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Downloaded lists required for collection based on the type of data collection equipment and audit type.
  • Performed data entry using Microsoft Excel Research Analysis and Maintenance
  • Red Lobster Jackson/Knoxville, TN Jan. 2000 to Nov. 2006 Server/Lead Bartender Maintained customer service to the highest respect.
  • Used a GPS device in my car across traffic intersections to collect route data, transition times and congestion information.
  • Extract medical records to obtain pertinent information for chart review in the of NJ.

Top Data Collector Employers

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