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Healthcare Collections Specialist
Firstsource 4.0
Remote data collector job
Job Title: Healthcare Collections Specialist
Schedule: M-F 8am to 9pm EST
Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables
Roles & Responsibilities
* Efficiently navigate multiple software systems while documenting current and confidential account information
* Maintain a confidential and organized remote work environment
* Assist in acquiring and updating debtors' contact information within client systems.
* Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines
* Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options
* Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets
* Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts
Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients
* Comply with federal laws governing collection practices
* Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct
* Demonstrate an understanding of and active participation in the Corporate Compliance Program
* Assist with additional projects as directed by management
Preferred Educational Qualifications
* High school diploma or equivalent is required
Preferred Work Experience
* Collection's experience is preferred
* 6 months customer service experience
Competencies & Skills
* Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings
* Consistent demonstration of a courteous and professional demeanor
* Self-discipline to remain focused on tasks, even with minimal supervision
* Proactive and innovative approach to fulfilling job responsibilities
* Skillful prioritization of multiple tasks through effective time management and organizational abilities
* Strong PC proficiency, with a typing speed ranging from 30-40 words per minute
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
$28k-35k yearly est. 2d ago
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Site Data Collector- Rochester NY Area
Virtix Health
Remote data collector job
About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
Job Summary:
Virtix Health offers a range of services and products to its clients. The Site DataCollector - Hybrid (SDC) is a dual-function role responsible for retrieving medical records primarily onsite at provider offices and but also during low field activity periods remotely through Remote EMR systems.
This role primarily serves as an onsite field technician, conducting in-person medical record retrieval appointments within a 60-mile radius of the employee's home during periods when field retrieval projects are active.
During periods of no field activity in an SDC's region, the Site DataCollector will transition to a Remote EMR retrieval role, supporting chart acquisition by retrieving charts through electronic medical record systems from the employee's home location. This position plays a critical role in supporting client deliverables, project timelines, and overall data quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.
Site Date Collector - Hybrid
Part Time: minimum 24 hours per week
Job Summary:
Virtix Health offers a range of services and products to its clients. The Site
DataCollector - Hybrid (SDC) is a dual-function role responsible for retrieving medical records primarily onsite at provider offices and but also during low field activity periods remotely through Remote EMR systems.
This role primarily serves as an onsite field technician, conducting in-person medical record retrieval appointments within a 60-mile radius of the employee's home during periods when field retrieval projects are active.
During periods of no field activity in an SDC's region, the Site DataCollector will transition to a Remote EMR retrieval role, supporting chart acquisition by retrieving charts through electronic medical record systems from the employee's home location. This position plays a critical role in supporting client deliverables, project timelines, and overall data quality.
Essential Functions:
Conduct onsite medical record retrieval appointments at medical provider offices within a 60-mile radius of the employee's home
Coordinate as needed with provider offices to confirm appointments, access requirements, and retrieval expectations
Maintain professional, positive relationships with provider office staff
Accurately document appointment outcomes, records retrieved, and follow-up needs in company systems
Meet productivity, quality, schedule adherence and turnaround time expectations for field-based projects
Accurately and efficiently conduct medical record abstraction services both in-person and electronically.
Scan relevant components of the medical record to support clinical reviews to be performed.
Contact provider offices to request access to EMR systems for retrieval, or onsite collection. Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices. Schedule retrieval with accurate and timely results, using the Virtix Health retrieval applications.
Provide professional communication and through exceptional customer service with provider offices throughout the record retrieval process.
Enter, maintain, and attach records into the in-house computer applications to document and track record retrievals
Work directly with provider office staff and IT contacts to secure access to electronic medical record (EMR) systems, including requesting and managing user credentials, permissions, and access approvals
Coordinate and securely submit member lists and chart pull lists to provider offices (as needed) in accordance with client and project requirements
Track chart retrieval activity, access status, and completion progress using internal tracking tools and workflows
Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of daily production trackers;
Pass quality and accuracy audits in accordance with departmental expectations;
Satisfactorily Fulfill responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the company. At time assignments may vary across differing lines of business as necessary for contingency and volume needs.
Qualifications and Requirements:
Clinical experience is preferred - such as medical assistant, certified nursing assistant, medical clerk or related experience.
Experience supporting risk adjustment, HEDIS, or chart review programs preferred.
Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
Ability to communicate clearly through verbal and written communication, using proper spelling and grammar.
Ability to work independently while meeting productivity expectations
Professionally skilled in verbal and written communication. (Basic Excel/Outlook/Adobe experience is preferred).
Must be willing to travel within a 60 mile radius of home to facilities for onsite collection.
Demonstrate accuracy and attention to detail in the retrieval lifecycle process
Must have reliable high-speed internet
Knowledge of HIPAA and healthcare data security requirements
Computer skills with navigation of applications
High School diploma or equivalency required
Physical Requirements and Demands:
Sedentary work (i.e., sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to environmental conditions;
Reliable transportation for this position is required to perform job duties when traveling to a facility for retrieval. (Exception NY City.)
City.)
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
$33k-38k yearly est. Auto-Apply 24d ago
Collector II- Remote
Northrop Grumman Federal Credit Union 4.7
Remote data collector job
Summary of Primary Functions
Serves as a financial advocate for our members during times of hardship. Under established guidelines, this role is responsible for the compassionate and timely resolution of delinquent accounts. The primary goal is to balance the Credit Union's financial health with a "member-first" service approach, utilizing active listening and problem-solving to help members regain their financial footing. By providing expert guidance and tailored repayment solutions, this role ensures delinquency ratios remain within Board-established parameters while maintaining the highest levels of member service.
Skills and Abilities
High school graduate or equivalent, college education a plus. At least 4-6 years collection experience in a credit union or bank environment. Must be familiar with current bankruptcy laws. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced with Microsoft Windows and the Credit Union Core System, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures.
Duties and Responsibilities
Consultative Member Support: Act as a primary point of contact for members experiencing financial difficulty. Conduct non-routine inbound and outbound outreach to understand the "why" behind a delinquency and offer empathetic, constructive solutions.
Member-Centric Negotiations: Negotiate repayment plans that respect the member's current financial reality while meeting Credit Union goals. Handle the most complex inquiries by providing clear, transparent information and resolving discrepancies with a service-oriented mindset.
Financial Wellness Advocacy: Evaluate member accounts to recommend the most helpful path forward, such as loan modifications, deferments, or extensions, ensuring the member feels supported rather than pressured.
Advanced Skip Tracing & Recovery: Execute expert-level skip tracing techniques to locate members and collateral using specialized databases (e.g., LexisNexis and Google searches), social media research, and credit report analysis.
Complex Negotiations: Manage non-routine inbound and outbound calls; negotiate creative repayment plans for high-balance or severely delinquent accounts, handling the most sensitive and complex member inquiries with professionalism and empathy.
End-to-End Repossession Management: Evaluate auto loan accounts and impound notices to authorize repossession action. Direct and coordinate with third-party recovery agents, providing updated skip-trace data to facilitate collateral recovery.
Auction & Disposition Oversight: Fully process repossessed vehicles for liquidation. This includes preparing legally mandated 'Notice of Intent' letters, coordinating vehicle transport, ensuring prep for sale, and managing the vehicle through the auction lifecycle.
Real Estate & Regulatory Compliance: Manage delinquent Real Estate loans in strict accordance with HUD notification procedures, state regulations, and specific time limitations to mitigate Credit Union risk.
Account Restructuring: Independently evaluate and prepare loan modifications, SKIPs.
Reporting & Analytics: Maintain and analyze repossession tracking reports; assist management in compiling recovery statistics and trends to improve department efficiency.
Strategic Recommendations: Evaluate account status to recommend the most effective recovery path (active collection vs. charge-off) for Managerial review.
Other Duties: Perform additional recovery-related projects and duties as assigned by management.
Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Collector II- $25.53/hr to $30.00/hr
Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
$25.5-30 hourly Auto-Apply 30d ago
Retail Data Collector
Advantage Solutions 4.0
Data collector job in Columbus, OH
Minimum: Maximum: Market Type: Merchandising We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will play a crucial role in grocery stores nationwide, utilizing cutting-edge smartphone technology to capture and store essential data for our clients Are you ready to shape the future of shopping and get it done with us?
What we offer:
* Competitive wages; $14.00 per hour
* Growth opportunities abound - We promote from within
* No prior experience is required as we provide training and team support to help you succeed
* Additional hours may be available upon request
* We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
* Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
* You're 18 years or older
* Can perform physical work of moving, bending, standing and can lift up to 10 lbs.
* Have reliable transportation to and from work location
* Have 1-2 years of merchandising experience
* Have experience leading and training people
* Can use your smartphone or tablet to record work after each shift
* Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
* Are a motivated self-starter with a strong bias for action and results
* Work independently, but also possess successful team building skills
* Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what's possible for you! Click here to get started.
$14 hourly Auto-Apply 42d ago
Medical Collector
Akumincorp
Remote data collector job
The Medical Collector contacts payers for status of payment of outstanding claims, including commercial and government carriers, and patient liabilities in the appropriate time frame. Responsible for rebilling of all claims as needed, including correction of missing/inaccurate data, and appeals of denied claims with appropriate documentation for processing and payment. Identifies and submits appropriate and accurate adjustments to accounts. Identifies and refers uncollectible accounts to outside collection agencies or bad debt write off.
Specific duties include, but are not limited to:
Initiate follow-up with insurance companies for payments of pending claims.
Appeals denied claims with insurance carriers.
Research credit balances to determine if a refund is due. All EOB's have to be pulled and a check request form is given to Management for approval before a check is cut.
Reviews and interprets contracts and billing.
Takes incoming calls from providers or patients meeting service level standards.
Process payments over the phone.
Learn the collection system (Intergy) and work flow between other department business partners.
Other duties as required.
Position Requirements:
High School Diploma or Equivalent Experience
Minimum of 6 months prior medical billing/collections experience.
Experience in healthcare/medical industry preferred.
Proven experience in using multiple computer screens and applications simultaneously to navigate, type, and access information.
Experience navigating insurance company web portals.
Strong multi-tasking abilities.
Strong verbal and written communication skills.
Team player with ability to communicate at all levels in the organization and with different types of customers.
Physical Requirements:
Standard Office Environment.
More than 50% of the time:
Sit, stand, walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
Stoop, kneel or crawl.
Climb and balance.
Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
Residents living in CA, WA, NY, Jersey City, NJ, and CO click here to view pay range information.
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
$33k-39k yearly est. Auto-Apply 60d+ ago
Collections Specialist
The Resource 4.3
Remote data collector job
Job Title: Bilingual Outbound Collections Specialist Are you a motivated professional with a background in collections, banking, or finance? We're hiring dependable Outbound Collection Specialists to join our growing team! This is a temp-to-hire opportunity with potential for bonuses, advancement, and a transition to fully remote work (based on performance). Ideal candidates have at least 1 year of tenure in each past role, with strong experience in collections and/or the finance industry.
Job Requirements:
Minimum 1 year of experience in collections, banking, or financial services
Fully Bilingual - English / Spanish
Demonstrated tenure of at least 1 year in each prior position
Strong communication and negotiation skills
Professionalism and adherence to State and Federal collection laws
Key Responsibilities:
Make outbound collection calls to recover delinquent consumer debt
Review account status and determine appropriate next steps
Negotiate payment plans or collect in full when possible
Maintain accurate records in the Finvi/Artiva account management system
Why Join Us?
Temp-to-hire position with opportunity for long-term career growth
Commission and bonus potential based on performance
Supportive training environment with clearly defined success metrics
Opportunities for advancement within the Collections Department
Ready to take the next step in your collections career? Apply now and be part of a team that values your experience and supports your professional growth.
Click Apply Online to submit your resume or application. For further information, call or text us at ************.
$30k-37k yearly est. 50d ago
Title & Other Asset Collector
Northwest Bancorp, Inc. 4.8
Data collector job in Columbus, OH
This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.
This position is eligible for a shift differential.
Essential Functions
* Comply with Company policy and procedure
* Comply with federal and state regulations
* Develop use of Signature, collection system, and Nautilus
* Develop use of phone software systems
* Identify and resolve Branch office collection issues
* Prepare loan modification and repayment plans
* Recommend accounts to repossession
* Recommend accounts for charge-off
* Prepare and analyze departmental reports
* Meet departmental service standards
* Coordinate collection efforts with offices
* Review documentation for data integrity
* Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages
* Analyze delinquent account records
* Update records of past due accounts
* Attempt to obtain quality right party contact with borrower and co-borrower
* Attempt to obtain voluntary payment of debt
* Confirm location of vehicle and condition
* Advise on related laws, regulations, policies, and procedures
* Negotiate appropriate payment agreements
* Monitor payment progress effectively
* Maximize methods of skip tracing
* Identify and refer accounts requiring legal action
* Ensure timely collections efforts
* Assist borrowers with forced place insurance
* Mitigate losses to the Company
* Coordinate efforts with commercial collections (Loss Mitigation Department)
* Coordinate with acquisition coordinator to repossess titled asset
* Coordinate with recovery department for judgments as needed
* Coordinate with impound, law enforcement, and insurance companies as needed
* Coordinate with Bankruptcy Specialist
* Coordinate collections with Branch Offices
* Make appropriate credit judgment decisions
* Pacify non-cooperative customers
* Recommend improvements to procedures
* Recommend fee-generating alternatives
* Recommend service / delivery enhancements
* Analyze / investigate to resolve questionable payments or charges
* Attempt to out-perform delinquency expectations
* Minimize departmental non-payroll costs
* Manage personal workload/workflow
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Education + Experience preferred
* High school diploma or equivalent
* 3-5 years of customer service / administrative experience
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$32k-36k yearly est. Auto-Apply 60d+ ago
Self-Pay Collections Specialist II #Full Time #Remote
61St. Street Service Corp
Remote data collector job
Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for
ColumbiaDoctors
. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
This position is primarily remote, candidates must reside in the Tri-State area (New York, New Jersey, or Connecticut).
Note: There may be occasional requirements to visit the New York or New Jersey office for training, meetings, and other business needs.
Opportunity to grow as part of a Revenue Cycle Career Ladder!
Job Summary:
The Self-Pay Collections Specialist II is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. The Self-Pay Collections Specialist II must always exhibit professional and courteous behavior during communications.
Job Responsibilities:
Collect full payment from patient or guarantor.
Apply payments collected over the phone to each date of service.
Establish payment arrangements and document terms in billing system.
Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management as needed
Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
Clearly document in system summary of work.
Evaluate the patient s ability to pay for services.
Create payment arrangements via cash, check, credit card or payment plan as appropriate.
Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly.
Determine coverage for planned clinical services and calculate patient expected out of pocket expenses.
Answer and return phone calls and other general office tasks.
Perform other job duties as required.
Job Qualifications:
High school graduate or GED certificate is required.
A minimum of 1 years experience in a physician billing or third-party payer environment.
Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner.
Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
Must demonstrate effective communication skills both verbally and written.
Functional proficiency in computer software skills (e.g. Microsoft Word, Excel and Outlook, E-mail, etc.)
Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
Knowledge of medical terminology is preferred.
Previous call center experience and/or claims experience is preferred.
Previous experience in an academic healthcare setting is preferred.
Hourly Rate Ranges: $23.69 - $32.00
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
$23.7-32 hourly 49d ago
Corporate Collector
Covestro
Remote data collector job
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Come explore the possibilities in our exciting, fast paced, high volume, work environment!
Hours for this positions will be 10:00am - 7:00pm Eastern Time
SUMMARY
The Collector serves as an information source to all areas of the company on credit and accounting related questions; works closely with the sales force to develop strategies to enable future sales growth while protecting one of the company's largest assets, the Accounts Receivable. Formulates a successful approach to managing a large portfolio of assigned accounts, consistent with company policies and in support of providing a positive customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth.
Serves as a primary source for all accounting questions by the sales force.
Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved.
Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts.
Makes strategic decisions on the value of adjusting late charges as a collection tool.
Approves late charge adjustments.
Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort.
Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship.
Uses organizational skills and ability to prioritize independently in order to manage portfolio.
Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity.
Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues.
Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement.
Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term.
Handles credit card declines.
Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues.
Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency.
Handles a high volume of telephone calls and emails.
Reviews suspended orders to determine and execute appropriate course of action.
Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research.
Follows-up on payments, including how to allocate them and the reasons for any deductions.
Maintains follow-up list for manual payments.
Researches missing and incorrect PO numbers.
Maintains customer websites for paperless billing.
Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS:
Education and/or Experience
Experience as a collector and/or customer service representative, preferably in a commercial collecting environment
Experience working in a fast paced environment
Proven ability to meet and exceed deadlines
Certificates, License & Registrations
No certifications required
Competencies (Skills & Abilities)
Knowledge of basic accounting principles
Demonstrated ability to negotiate
Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company
Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
No travel generally required.
No evening/weekend work required.
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case.
Sales Positions are eligible for a Variable Incentive.
The pay range for this position is as follows:
$18-$24
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$18-24 hourly Auto-Apply 15d ago
Bilingual Collections Specialist
Goodleap 4.6
Remote data collector job
About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities:
Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
Identify accounts with overdue payments and find solutions to help bring their loan to a current status
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with clients to resolve debts owed
All in compliance with Goodleap's collections policies and procedures
Required Skills, Knowledge & Abilities:
1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual English/Spanish required
Compensation: $18.00 / hr. +bonus
Additional Information Regarding Job Duties and s:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Fluency in both English and Spanish is required.
1-3 years of previous collections experience is required
Work Location: This is a remote/work from home position.
Compensation: $16.00-$18.00 per hour
Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
For this position you must be
Why should you consider TSI?
* Work from home
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.
Qualifications
* High School diploma or equivalent
* 2 years previous call center experience
* Fluency in both English and Spanish is required
* FDCPA knowledge preferred
* Professional phone etiquette and solid negotiating skills
* Positive attitude and strong customer service aptitude
* Ability to problem solve and multitask
* Willingness to maintain confidentiality
* Ability to exchange accurate information effectively over the phone
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
* Broadband internet connection (No DSL, or Dial Up)
* Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
* Speed Test Results: 25 mbps download, 20 mbps upload
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. The person in this role will be responsible for contacting clients for payment of past due invoices and researching and resolving conflicts that result in the client delaying payment; as well as working with accounts as directed by the collections manager and within collections policy. The person in this role will also be responsible for communicating account issues and compiling reports for use by management in making critical client account decisions as well as maintaining excellent internal and external customer service.
Position is 1st Shift, M-F 7am - 3:30pm. This is primarily a remote position but MUST be local to Barberton, OH and able to work onsite when needed.
Essential Duties and Responsibilities:
Monitor and maintain accounts within assigned portfolio (large accounts).
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Interact with Collections Manager and Operation Designees to resolve client issues.
Maintain current and accurate account notes in collections software
Provide updates on accounts to Collections Manager, Operations and Sales as needed.
Work daily follow up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate and/or attend conference calls specific to collections activity on client accounts.
Resolve cash discrepancies on client accounts by research in Oracle of payment application.
Process credit card payments.
Complete side projects/ task as assigned by Collections Manager
Additional duties as assigned
Qualifications
Basic Minimum Qualifications:
High School Diploma or equivalent
At least 1 year of Collections/ Accounts Receivable experience or customer service experience
Computer skills
Authorization to work in the United States without restriction or sponsorship
Ideal Candidates will have:
Previous Collections experience
Previous Accounts Receivable experience
Knowledge of the Accounting process
Customer service experience - internal and external
AS/AA in Accounting or related field is a plus
General business concepts
General accounting knowledge
Computers and accounting software knowledge
Basic mathematical principles
Knowledge of collections policies, procedures and best practices
Strong written and verbal communication skills
Active listening skills
Negotiation skills
Problem solving skills
Organizational skills
Strong customer service skills
Detail oriented
Ability to employ tact and discretion in business-related conversations
Additional Information
Requirements:
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Position is full-time Monday - Friday 7:00 am - 3:30 pm. Candidates currently living within a commutable distance of Barberton, OH are encouraged to apply.
Pay rate: $20/hr
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
*The benefits package offered will vary based on the employee's full-time or part-time regular status.
To learn more about Eurofins, please explore our website
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We support your development!
Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!
Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!
We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: *****************************
Company description:
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
$20 hourly 1d ago
Collections Specialist
Parker Group 4.2
Remote data collector job
About the Role:
Parker's mission is simple but ambitious: to increase the number of financially independent people. We believe the best way to achieve this is by giving independent business owners the financial tools they need to scale profitably.
Our core product combines a virtual corporate card with dynamic spending limits and profitability-focused software tooling-empowering eCommerce merchants to grow faster while staying in control of their margins.
We've raised over $180M in equity and debt from world-class investors, including Valar Ventures, Y Combinator, SVB, and notable founders such as Solomon Hykes (Docker), Paul Buchheit (Gmail), Paul Graham (Y Combinator), and Robert Leshner (Compound). We're a Series B fintech scaling rapidly, with strong product-market fit and accelerating demand.
We're looking for a Collections Specialist to own and scale Parker's commercial collections function. You'll lead the strategy and execution to minimize delinquency, maximize recoveries, and preserve positive customer relationships. This role blends portfolio analytics, hands-on negotiations, and cross-functional collaboration with our Risk, Legal, and Customer teams.
What You'll Do:
Own the collections strategy for Parker's lending portfolio (corporate cards, working capital lines, term loans)
Monitor delinquency metrics daily, identify high-risk accounts, and drive targeted outreach
Negotiate repayment plans, settlements, and restructures aligned with our risk appetite
Partner with Risk, Underwriting, and Customer Success to identify and address early warning signs
Ensure compliance with commercial debt collection laws, UCC lien processes, and contractual obligations
Collaborate with legal on enforcement, litigation, and collateral recovery
Continuously refine workflows, systems, and policies to improve efficiency and customer experience
Metrics You'll Own:
Delinquency Rates - Keep 30-, 60-, and 90-day buckets within thresholds
Roll Rate - Limit accounts progressing into later-stage delinquency
Recovery Rate - Maximize recoveries on charged-off accounts
Time-to-Resolution - Shorten average days to resolve delinquent cases
About You:
5+ years in commercial collections, credit risk, or portfolio management (fintech, SMB lending, factoring, or equipment finance preferred)
Proven track record of meeting/exceeding recovery targets in a B2B lending environment
Strong understanding of secured/unsecured lending, UCC filings, lien enforcement, and business credit agreements
Skilled negotiator who balances firmness with professionalism
Comfortable operating in a high-growth, fast-changing environment
Excellent communication skills with the ability to work cross-functionally
Why Parker:
Competitive compensation and equity package
Fully remote with flexible work arrangements
Opportunity to shape credit & collections strategy at a high-growth fintech
A culture built on ownership, transparency, and building together
$30k-39k yearly est. Auto-Apply 60d+ ago
Collection Specialist / Remote
Brightspring Health Services
Remote data collector job
Our Company
Amerita
Amerita, Inc. is a leading provider in Home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. As a core member of the Collection team, you will be responsible for a broad range of collection processes related to medical account receivable in support of a single or multiple site locations.
The Collection Specialist will report to the Collection Manager and work remotely within the USA.
Monday-Friday 8:00am-4:30pm
• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays
Responsibilities
As a Collection Specialist, you will...
Ensure daily accomplishments work towards company goals for cash collections and Account Receivable over 90 days.
Understand and adhere to state and federal regulations and company policies regarding compliance, integrity, patient privacy and ethical billing and collection practices.
Research outstanding balances and take necessary collection action to resolve in a timely manner; recommend necessary demographic changes to patient accounts to ensure future collections.
Research assigned correspondence; take necessary action to resolve requested information in a timely manner; establish appropriate follow up.
Resubmit accurate and timely claims in formats including, but not limited to, CMS-1500 and electronic 837.
Utilize the mose efficient resources to secure timely payment of open claims or invoices, giving priority to electronic solutions.
Negotiate payment plans with patients in accordance with company collection policies.
Identify patterns of short-payment or non-payment and bring them to the attention of appropriate supervisory personnel.
Review insurance remittance advices for accuracy. Identify billing errors, short-payments, overpayments and unpaid claims and resolve accordingly, communicating any needed system changes.
Review residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notifications, refund requests and secondary billing.
Interact with third party collection agencies.
Communicate consistently and professionally with other Amerita employees.
Work within specified deadlines and stressful situations.
Work overtime when necessary to meet department goals and objectives.
Qualifications
High School Diploma/GED or equivalent required; some college a plus
A minimum of one (1) year of experience in medical collections with a working knowledge of managed care, commercial insurance, Medicare and Medicaid reimbursement; home infusion experience a plus
Working knowledge of automated billing systems; experience with CPR+ preferred
Working knowledge and application of metric measurements, basic accounting practices, ICD-9, CPT and HCPCS coding
Solid Microsoft Office skills required, including Word, Excel and Outlook
Ability to type 40 wpm and proficiency with 10-key calculator
Ability to independently obtain and interpret information
Strong verbal and written communication skills
About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit ****************** Follow us on Facebook, LinkedIn, and X.
Salary Range USD $21.00 - $22.00 / Hour
$21-22 hourly Auto-Apply 6d ago
Collection Specialist
O'Mally Management Group
Remote data collector job
Collections Specialist
Goals This is the for the Collections Specialist position for Specialty Healthcare Billing and Consulting (SHB&C) and additionally provides criteria for the evaluation of the position. The Collections Specialist position plays a critical part in the medical billing process. Under the supervision of the Facility Collections Director, the Collections Specialist is responsible for the timely collection of unpaid claims including appeal denials, collections of underpayments, and documenting all collection activities in the billing system. The Collections Specialist will meet or exceed the daily and monthly productivity and performance goals set forth by the Collections Director. Additionally, the Collections specialist will have excellent customer service skills and have the ability to communicate effectively both written and verbally.
Position Responsibilities
Under the direction of the Facility Collections Director, the Collections Specialist for Specialty Healthcare Billing & Consulting will be responsible for, but not limited to:
1. Initiating collection follow‐ups of all unpaid or denied claims with the appropriate Payer
2. Researching, appealing, and resolving claim rejections, underpayments, and denials with appropriate Payer
3. Responding to written Payer communications as indicated with appropriate action in a timely manner
4. Processing claims and appeals by gathering information for appeals
5. Requesting insurance changes through the billing system as required during the collections process
6. Communicating payment or denial patterns that impact revenue to management in a timely manner
7. Maintaining communication and documenting daily in the billing system all follow up and communication on a patient account in a consistent and concise format
8. Developing and maintaining positive working relationships with team members and Payer representatives
9. Maintaining the strictest patient confidentiality
Position Requirements
The requirements for employment as the Collections Specialist for Specialty Healthcare Billing & Consulting are:
1. Excellent communication skillset; both written and verbal
2. Must have excellent knowledge of insurance carrier billing and reimbursement with knowledge of medical terminology, ICD‐9/ ICD‐10, and CPT/HCPCS codes
3. Must be able to type 60 wpm and be able to use 10‐key by touch
4. Must have an in‐depth understanding of the Explanation of Benefits (EOBs) with at least one year of prior medical collections experience in a Medical office, Central Business Office, or a Hospital Business Office etting
5. Detailed working knowledge and a demonstrated proficiency in at least one insurance company's billing and/or collection process
6. Experience with Patient Accounting systems (s) as well as having the ability to research medical coding
7. Representing clients in a professional manner at all times ensuring customer satisfaction is a priority
Education/Experience
High School Diploma or GED - required
2 years of experience in a high‐paced, collections environment - minimum
Strong math skills - required
Physical Demands
1. Requires some bending, stooping, stretching
2. Requires eye‐hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
3. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports
4. Requires lifting papers or boxes up to 50 pounds occasionally
5. Requires dexterity to type 60 wpm or more
6. Work is performed in a home-office environment
7. Work may be stressful at times; high‐pressured, fast‐paced environment with significant telephone and personal disruption
8. Must be willing to work overtime as needed to meet business objectives
Compensation and Benefits
SHB&C offers competitive hourly pay
401k with Match
for all employees
Medical, Dental, and Vision for Full-Time Employees
Paid Time Off for Full-Time Employees
Remote - Work from home
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Company is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
Job Type: Full-time
$29k-39k yearly est. Auto-Apply 60d+ ago
Collector II-Remote
Fort Bragg Federal Credit Union
Remote data collector job
Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities:
Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency.
Make daily outbound calls and send electronic communications to members regarding past-due accounts.
Work collaboratively with members to establish realistic repayment arrangements or loan workout options.
Maintain accurate documentation of all collection efforts and member communications in the core system.
Skip-trace and research member contact information as necessary to locate and engage with members.
Identify potential problem loans and recommend appropriate next steps to minimize risk or loss.
Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies.
Provide exceptional member service by treating all members with respect, empathy, and professionalism.
Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies.
Prepare reports or updates for management as needed.
Perform any other duties as assigned.
Schedule and Work Expectations:
Must reside within 35 miles of Fayetteville, NC.
Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance).
Required to attend in-office training and refresher training.
Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently.
Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs.
Regular monitoring, quality assurance, and performance feedback
Other Duties and Responsibilities:
Assists VP Finance & Collections in preparing reports when necessary.
Archive letters, files and other documentation of work in order to preserve record of such files.
Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training:
High School diploma.
On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
Prior Experience:
3 years of similar or related experience.
Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities:
Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects.
Ability to manage a high volume of calls and multitask effectively in a remote environment.
Assertive and willing to conduct collection calls.
Proficiency in Microsoft Office and familiarity with credit union core systems
Knowledge of collection regulations and best practices.
Self-motivated, goal-oriented, and capable of working independently with minimal supervision.
Strong attention to detail and record-keeping accuracy.
Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.
$25k-34k yearly est. 60d+ ago
Collections Specialist - German speaking and (Italian or Spanish)
Ninjaone
Remote data collector job
Description About the RoleWe're hiring a Collections Specialist to ensure timely payments from our customers. In this role, you'll be both a customer advocate and a financial steward - engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments. You'll collaborate across Sales, Customer Success, and Finance to keep our customers happy, contracts up-to-date, and cash flowing.Location - Berlin, Germany (in office 3+ times per week) What You'll be Doing
Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues. Facilitate quick resolutions
Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service. Be proactive in resolving customer cases
Continuously look for ways to improve our collections playbook - from tweaking email templates to suggesting policy changes that enhance customer experience or reduce DSO
Work closely with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing
Manage a portfolio of customer renewals - send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration
Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn
Other duties as needed
About You
Exceptional interpersonal skills and ability to build relationships
Outstanding written and verbal communication skills; You confidently negotiate pricing or handle tough billing conversations with a friendly, solutions-oriented approach
Superb time management and organizational abilities - you can manage a high volume of accounts
Fluent in English and German and one other major European languages (Spanish or Italian preferred)
About UsNinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.What You'll Love
Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional InformationThis position is NOT eligible for Visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#LI-SB1#LI-Hybrid#BI-Hybrid
Customer Service Representative Employment Type: "Full-time" Supporting: Financial Services About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
* Guide customers through questions, concerns, or challenges they encounter while using the product or service
* Listen actively to understand the root of the issue and provide clear, effective solutions
* Record detailed call information for auditing, reporting, and follow-up purposes
* Maintain and update customer records to ensure accurate and current information
* Identify opportunities to introduce customers to new or enhanced services that meet their needs
* Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
* High school diploma or GED
* 6+ months of customer service or sales experience preferred
* Work at home environment is in a private residence and matches the address listed on file
* Comfortable working with company-issued equipment such as a webcam if applicable.
* An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
* Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
For Internal Candidates:
* Must not be on any corrective action or performance plans
* Must have held your current position for 6+ months
* Must have relevant industry/program experience
Location Note: We're currently hiring for this position in the United States
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
* Health, dental, and vision coverage with HSA options
* Paid time off
* Flexible pay options: daily or weekly pay
* 401(k) retirement plan
* Leadership development programs that really grow your career
* Open access courses through Alorica Academy
* Paid training and tuition reimbursement
* Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
* Employee assistance program for personal and professional support
* Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs
$28k-33k yearly est. Auto-Apply 6d ago
Collections Specialist
Meriton 3.5
Remote data collector job
Job Description
Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people.
If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way.
Position Description
Job Title: Collections Specialist
Reports To: Credits and Collections Supervisor
FLSA Status: Exempt
Location: Shared Services Office, Irving, TX
Summary:
The Collections Specialist is a proactive and detail-oriented professional responsible for managing a dedicated portfolio of accounts to ensure timely payment and minimize outstanding balances. This role requires a high degree of autonomy, as you will manage your daily workflow and prioritize tasks to meet deadlines and key performance indicators. You will be the primary point of contact for customer inquiries and disputes, working collaboratively to resolve issues and maintain strong client relationships.
Essential Duties and Responsibilities:
Collections & Account Management:
• Monitor assigned customer accounts for open balances and aging status.
• Initiate and document collections outreach via phone and email, adhering to a defined cadence for follow-up.
• Escalate accounts approaching exceeded aging to senior staff and local leadership.
• Ensure that no account reaches or remains within the company's standard aging bucket without proper documentation and approval.
Lien & Legal Process:
• Initiate and track the lien filing process via lien software to protect the company's rights.
• Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy.
• Maintain proper records of waivers, releases, and lien filings for audit readiness.
Communication & Collaboration:
• Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution.
• Coordinate with billing and service departments to resolve disputed invoices or misapplied payments.
• Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts.
• Liaise with the legal team on enforcement and escalation of collections cases.
Compliance & Reporting:
• Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM.
• Provide daily status updates and share exceptions with the working capital team.
• Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date.
• Maintain local records in alignment with SOX requirements.
Other Duties
• Regular, consistent and necessary to meet the needs of the business
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
Competencies
Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Strong attention to detail
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practice
Education/Experience:
• Associates degree and/or 3+ years of experience in collections
• Strong experience with ERP systems, particularly Financial & Operations, is a plus.
• Demonstrated ability to work autonomously and manage a high volume of work.
• Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis.
• Familiarity with ticketing/case management systems is required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position's primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.
• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 - 20 lbs.
• Standing for long periods of time (4-5 hours) occasionally
• Must be able travel via plane or car to events
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
$29k-37k yearly est. 11d ago
Collections Establishment Specialist
The Dawes Arboretum
Data collector job in Newark, OH
Job Description
The Dawes Arboretum is actively recruiting a Collections Establishment Specialist to join our Science & Research team. Reporting to the Curator of Living Collections, the Collections Establishment Specialist cares for and maintains Arboretum plant collection areas. As such, this role supports communication and planning across departments to ensure coordination of early growth establishment and success, in addition to the aesthetic care and display of assigned plant collections.
This is a full-time, non-exempt position.
Some of the specific responsibilities of this position include but are not limited to:
· Oversee the early care, record-keeping and maintenance of newly planted plant material (1-4 years) and assigned plant collection areas, while providing professional insight to and implementation of the Plant Collections Policy.
· Support planting, watering, weeding and mulching of newly planted and mature plant collections.
· Work closely and collaboratively with Science & Research team members. Coordinate with the Landscape & Conservation team to ensure the sharing of knowledge, plans, logistics, procedures and communication.
· Perform landscape care of specific plant collections and collaborate cross-departmentally on plant maintenance tasks such as developmental and rejuvenation pruning.
· Operate a variety of landscape equipment including but not limited to chainsaws, chippers, mowers, pruners, etc.
· Perform Integrated Pest Management (IPM) including the application of herbicides.
· As needed, assist with invasive plant removal and participate in land management activities such as prescribed burns.
· Assist cross-departmentally in the preparation, set up, tear down and coordination of plant sales and/or other organization-wide activities/events.
If the above speaks to you, please submit your cover letter and resume demonstrating the following:
· Associate degree from an accredited university in Horticulture, Natural Sciences or related field; or an equivalent combination of education, training and experience
· Three (3) years of demonstrated grounds management experience.
· Excellent verbal, written and interpersonal communication.
· Ability to read and interpret documents such as collection area maps and OGIA plans, safety rules, operating and maintenance instructions and procedure manuals.
· Ability to obtain Pesticide Applicator License.
· Ability to work evening and weekend hours.
· Ability to work in all types of weather conditions.
· Valid driver's license and evidence of insurability.
· Ability to pass a pre-employment drug screen and background check.
Organizational Culture:
At The Dawes Arboretum our staff members are dedicated team players, determined problem solvers, and resourceful stewards who are committed to an atmosphere of respectful, honest and open communication. Our work environment is one of high energy, high activity and mutual support. We provide opportunities for learning and professional development, and a gratifying work experience.
The hourly rate of pay for this position is: $21.00 - $23.50.
The Dawes Arboretum is an Equal Opportunity Employer. Employment decisions at The Arboretum will be made without regard or consideration of an individual's race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity or expression, disability, marital status, veteran or military status, genetic information or any other protected status. The Dawes Arboretum values diversity and is committed to creating an inclusive environment.