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Data entry/receptionist skills for your resume and career

Updated January 8, 2025
5 min read
Data entry/receptionist example skills
Below we've compiled a list of the most critical data entry/receptionist skills. We ranked the top skills for data entry/receptionists based on the percentage of resumes they appeared on. For example, 34.6% of data entry/receptionist resumes contained data entry as a skill. Continue reading to find out what skills a data entry/receptionist needs to be successful in the workplace.

15 data entry/receptionist skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how data entry/receptionists use data entry:
  • Worked various temporary positions as needed including receptionist, data entry clerk and customer service representative.
  • Performed accurate data entry of all Paper and Adhesive Specifications for quality control purposes.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how data entry/receptionists use customer service:
  • Provided general administrative support to manufacturing office, performed order entry and customer service functions.
  • Worked closely with management to ensure excellent customer service to our customers and weekend receptionist.

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how data entry/receptionists use telephone calls:
  • Responded and followed-up on telephone calls concerning accounts.
  • Received telephone calls and directed where necessary.

4. Computer Database

A database or a computer database is a cluster of structured information stored in an electronic archive. This electronic data is administered through a database management system (DBMS), both (data and DBMS) of which are collectively referred to as a database system. The data is normally portrayed in the form of rows and columns for easy organization, management, alteration, and access. The organization of data in computer database enables users to write and query data efficiently.

Here's how data entry/receptionists use computer database:
  • Enter appropriate computer database, maintain a filing system, photocopying and faxing documents.
  • Performed duties as to inputting data and, or confidential information into computer database.

5. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how data entry/receptionists use scheduling appointments:
  • Assisted the Service Department with scheduling appointments and general clerical duties.
  • Provided patient care services by scheduling appointments and answering phone questions.

6. Front Desk

Here's how data entry/receptionists use front desk:
  • Opened the building at the designated time and having all front desk activities fully operational at the start of business hours.
  • Oversee all aspects of the front desk by providing outstanding telephone coverage, and presenting a friendly, positive professional demeanor.

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7. Computer System

Here's how data entry/receptionists use computer system:
  • Entered Clinical Data in Computer System including interpreting medical abbreviations/terminology.
  • Entered and updated information into computer system.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how data entry/receptionists use payroll:
  • Assisted with payroll preparation and entered data into cumulative payroll document and filing.
  • Performed complex analyses and advised management on data interpretation for strategic payroll plans.

9. Multi-Line Phone System

Here's how data entry/receptionists use multi-line phone system:
  • Answered multi-line phone system, greeted guests, order entry, petty cash, receiving, purchase orders and inventory control.
  • Answered multi-line phone with a clear and professional etiquette; transferred calls to appropriate personnel and other regional offices as necessary.

10. Purchase Orders

Here's how data entry/receptionists use purchase orders:
  • Coded and processed customer purchase orders according to individual customer's unique specifications.
  • Scanned, organized and filed customer purchase orders and shipping documentation.

11. Telephone Switchboard

Here's how data entry/receptionists use telephone switchboard:
  • Prepare medical records for appointments, operate telephone switchboard, and input medical codes, schedule appointments via telephone and in-person.
  • Order operators system Analysis and design programs Handling phone call, operated a telephone switchboard

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how data entry/receptionists use direct calls:
  • Answer calls, direct calls, and diffuse customers over the phone that are hostile and confrontational.
  • Take accurate messages and direct calls to the appropriate person in a courteous and timely manner.

13. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how data entry/receptionists use order entry:
  • Order Entry: Received and posted deposits, dispersed filed, emailed clients requesting information necessary to complete file.
  • Greeted customers, Telecommunication, typed proposals and confirmations, Credit Card Transactions, Time Management, Order Entry

14. Office Equipment

Here's how data entry/receptionists use office equipment:
  • Answered the phone, in-put data in the computer, operated all office equipment, monitored incoming calls
  • Operate office equipment, such as fax machines, scanner, copiers or phone systems.

15. PowerPoint

Here's how data entry/receptionists use powerpoint:
  • Packed and shipped jewelry domestic and international using PayPal, FedEx, PowerPoint's and UPS Online.
  • Experience knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
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List of data entry/receptionist skills to add to your resume

Data entry/receptionist skills

The most important skills for a data entry/receptionist resume and required skills for a data entry/receptionist to have include:

  • Data Entry
  • Customer Service
  • Telephone Calls
  • Computer Database
  • Scheduling Appointments
  • Front Desk
  • Computer System
  • Payroll
  • Multi-Line Phone System
  • Purchase Orders
  • Telephone Switchboard
  • Direct Calls
  • Order Entry
  • Office Equipment
  • PowerPoint
  • Inbound Calls
  • Patient Charts
  • Administrative Tasks
  • Word Processing
  • Transferring Calls
  • Greeting Visitors
  • Customer Orders
  • Multi-Line Telephone System
  • Patient Appointments
  • Clerical Support
  • HR
  • Outbound Calls
  • QuickBooks
  • Patient Accounts
  • Bank Deposits
  • Numerical Data
  • Sales Orders
  • Fax Machines
  • Office Machines
  • Customer Inquiries
  • Travel Arrangements
  • A/R
  • FedEx
  • Multi-Line Switchboard
  • Customer Issues
  • Greeting Clients
  • Credit Card

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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