Data entry representative job description

BCforward is currently seeking highly motivated Data Entry in Phoenix, AZ 85007

Job Title: Data Entry
Location: Phoenix, AZ 85007
Expected Duration: 6+ months contract with the possibility of extension

This position will be 100% Onsite

Sometimes our documents can be a mystery and we are looking for people that enjoy solving problems. This position is responsible for reviewing errors, researching and analyzing information to correct tax documents and payments that require further analysis. If you like to work with a great team that collaborates, is hyper-focused on supporting the customer, and solving problems, this role is for you.

Responsibilities

• Research and analyze documents and payments that require a more detailed review.

• This position works independently to resolve customer issues and will consult a procedural manual for direction, working with two systems to acquire information or correct inaccurate material.

Requirements

• Skill in operation of data entry equipment

• Computer skills: Microsoft Word, Excel, Outlook, Google Suites

• Oral and written communication

• Detail oriented and passionate about accuracy

• Understanding of mathematical principles

• Possible mandated OT a few Saturdays in April, May and June

Experience with computers, working with production goals, and analogical thinking is preferred.

There will be a chance for the candidate to convert to FTE after 641 hours.

Company DescriptionBC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Tier 1 Order Management Admin at Everise is responsible for processing requests for customer returns with complete accuracy and in a timely manner, escalating cases and maintaining trackers on known order management issues.
Must be located in or willing to travel to the site location in Austin, TX 78729

What you'll do
Process escalation in the SOM Admin queues while maintaining complete accuracy.Process refunds for customers using various tools Audit RMAs for accuracy Perform outbound calls to confirm customer information for undelivered orders.Escalate inquiries and issues when required.Research, resolve and respond to issues escalated from Technical Support. Research, resolve and follow up on T2 or T3 escalated inquiries.Maintains customer confidence and protects operations by keeping information confidential.Develop partnerships with technical support agents, service support teams, and customers to ensure customer satisfaction.Maintain logs of activities and completed work.

What you'll need
A positive “Can DO” AttitudeA passion for customer service and technology Ability to use critical thinking and logic skills to isolate and resolve issues in a timely manner Excellent communication and customer service skills Good knowledge of Word, Excel and Google SuiteExcellent attention to detail Customer service focused Previous analytical experience with high aptitude for research, analysis, and problem-solving skills Ability to work independently and effectively manage work in a fast-paced, deadline driven environment Strong technical troubleshooting skills Strong written communication skill Previous experience in Order Management preferred Previous experience in an administrative role Previous data entry experience required Previous call center environment preferred Schedule flexibility between 7AM - 6PM, Monday - Friday

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Trinity Health Of New England is looking for a Patient Registration & Data Entry Representative to join our team of mission-driven healthcare innovators at Life Labs located at Mercy Medical Center, Springfield, MA. Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for each individual that walks through our doors.

This person is responsible for ensuring accurate registration and ordering for patients presenting to the collection site. Accurately processes laboratory test requests by entering or selecting test orders, verifying insurance and billing information, and updating files. Answers the phone to address patient or client inquiries, providing excellent customer service. Performs a variety of miscellaneous clerical duties.
Top Reasons to Work at Trinity Health of New England:

• Become a valued member of an excellent, dedicated health care team
• Engaged Leadership
• Competitive Benefits Package
• Generous shift differentials

Work Hours/Shift:
• 40 hours, days
You Will Be Responsible For :
Exceptional Work : Registers or checks in patients for their laboratory testing in a friendly, professional manner. Verifies and updates personal information, insurance information, and payment methods at the time of service to ensure proper reimbursement for services. Provides explanation and obtains signatures on required insurance forms if applicable. Transcribes or releases laboratory test orders in the health information system. Reviews entries for accuracy and completeness by verifying patient demographics, test requested, diagnosis codes, requesting physician information, and billing information. at the time of data entry to ensure proper reimbursement for services. Ensures delivery of Laboratory reports to the appropriate facility by established methods. Files patient orders and/or reports according to established filing system and upon direction, routes files to patient floors or permanent storage locations. Excellent Communicator : Contributes to continuous process improvement of laboratory services using problem-solving skills and a knowledge of services. Communicates client concerns to management using the Process Improvement Record (PIR) to assist with trending issues. Communicate effectively (written and verbal) with administrators, colleagues, patients, and healthcare providers. Exceptional Educator : Provides orientation and leadership of new or less experienced personnel. Technical Familiarity: Understanding in computer-based applications (email, and standard applications such as Microsoft Office). Active Teamwork : Demonstrates problem solving, conflict resolution, and positive communication through teamwork. Willing to assist where needed. Assists administrative or Technical Staff with additional reports or projects, as needed.
Requirements :
Education: High school diploma or equivalent. Knowledge of sciences, simple medical procedures or terminology and/or experience with office equipment. Experience: Data entry, patient scheduling/registration, medical office experience preferred. Skills: Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. Ability to exchange information on factual matters, schedule appointments, greet visitors, explain Hospital policies, and / or relay messages to appropriate personnel. Excellent interpersonal, communication, and organizational skills required. Ability to identify and assess problems and develop and implement solutions in a non-confrontational manner is essential. Work requires basic computer skills and the ability to operate a multi-line telephone system.
About Trinity Health Of New England:
Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.
Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.
Employees can also take advantage of extra benefits specific to each hospital.
Step up to your potential. Write your story and apply today!
Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.