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Data entry technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Dr. Jennifer Adams
Data entry technician example skills
Below we've compiled a list of the most critical data entry technician skills. We ranked the top skills for data entry technicians based on the percentage of resumes they appeared on. For example, 20.1% of data entry technician resumes contained customer service as a skill. Continue reading to find out what skills a data entry technician needs to be successful in the workplace.

15 data entry technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how data entry technicians use customer service:
  • Provided excellent customer services in direct contact with patients along with assisting in scheduling appointments.
  • Coordinated employee scheduling with customer service concerns to maximize efficiency while maintaining customer satisfaction levels.

2. Patients

Here's how data entry technicians use patients:
  • Perform a variety of duties associated with entering of prescription information into computer system required to process prescription orders for patients.
  • Contacted doctor offices, insurance companies and patients to request information related to clarifications on prescriptions and insurance information.

3. Triage

Triage is a method of prioritizing a patient or a group depending on the severity, diagnosis, and condition of the disease needing immediate medical care. It is often to determine a condition and identifying the appropriate destination before assessing where the patient will be going. A triage nurse commonly performs it.

Here's how data entry technicians use triage:
  • Maintained triage responsibilities including prioritizing and queuing faxes.
  • Coordinate First Dose Response (FDR) and triage nurse/hospice questions.

4. Data Entry Errors

Here's how data entry technicians use data entry errors:
  • Tracked CRFs, performed interactive data entry, and resolved data entry errors.
  • Participate in analyzing data entry errors and/or trends and helps to identify needed remedy actions.

5. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how data entry technicians use order entry:
  • Job Duties: Order entry for all incoming prescriptions, assist nurses with all pharmacy needs, filling and compounding prescriptions
  • Created new sales orders; using custom Order Entry software scan and upload documents, photos, and x-rays.

6. Computer Database

A database or a computer database is a cluster of structured information stored in an electronic archive. This electronic data is administered through a database management system (DBMS), both (data and DBMS) of which are collectively referred to as a database system. The data is normally portrayed in the form of rows and columns for easy organization, management, alteration, and access. The organization of data in computer database enables users to write and query data efficiently.

Here's how data entry technicians use computer database:
  • Executed daily operations of pulling in, deciphering and entering prescriptions into computer database.
  • Entered new customer claim files data by alpha/numeric into computer database.

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how data entry technicians use quality standards:
  • Prepare orders upon request, verify eligibility, proof and input prescriptions while maintaining productivity and high quality standards.
  • Processed all new and refill prescriptions, verified eligibility, and input prescriptions while maintaining productivity and quality standards.

8. Medicaid

Here's how data entry technicians use medicaid:
  • Process confidential information for Medicaid Alpha-numeric keying Check claims for accuracy and make corrections when needed.
  • Process Data Entry requests for Medicaid clients via fax, in an appropriate and timely manner.

9. Computer System

Here's how data entry technicians use computer system:
  • Interpreted and input prescription information into computer system to be reviewed by pharmacist for accuracy before filling.
  • Use of in-house computer system to enter pertinent information to track incoming packages for international shipping

10. Medical Terminology

Here's how data entry technicians use medical terminology:
  • Entered prescriptions into data base using the correct medical terminology for customers.
  • Acquired proficiency in medical terminology.

11. Pharmacy Procedures

Here's how data entry technicians use pharmacy procedures:
  • Complete all data fields according to pharmacy procedures including use of approved abbreviations.
  • Developed knowledge of pharmacy procedures and pertinent department and company policies.

12. Open Orders

Here's how data entry technicians use open orders:
  • Open orders as needed, verify eligibility, proof and input prescriptions in a timely and actuate manner.
  • Open orders as needed, verify eligibility, prepare audit sheets and provide feedback to supervisor.

13. Medication Orders

A medication order is a set of written instructions from a prescribing doctor for the administration of a particular medication to a particular person. A qualified employee, such as a pharmacist, can even be given a prescription order orally by the prescribing physician like a chemist or a nurse.

Here's how data entry technicians use medication orders:
  • Entered nursing home medication orders received by fax, answered telephones, performed patient registration
  • Verified insurance coverage prior to completing patient medication orders with insurance companies.

14. RX

RX represents a medical prescription. It is a formal form of communication between doctors or pharmacists or other registered health care professionals. It authorizes an individual to distribute the prescribed drug or medicine to a particular patient. When a drug says ‘Rx only', it means that it should only be consumed and sold upon prescription.

Here's how data entry technicians use rx:
  • Opened and separated mail according to order forms, RX, payments, sticky notes, and refills.
  • Receive requests regarding returning and forwarding Rx s to generate customized letters.

15. Audit Sheets

Here's how data entry technicians use audit sheets:
  • Prepare audit sheet metrics to supervisor and senior management.
  • Prepare audit sheets and provide feedback to supervisor.
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Dr. Jennifer AdamsDr. Jennifer Adams LinkedIn profile

Associate Dean for Academic Affairs, Clinical Associate Professor, Idaho State University

Leadership, flexibility and adaptability, innovation and creativity. Pharmacy is an ever-evolving profession and these are the skills that will help graduates to succeed in an ever changing environment.
Do you want to know more?
Read more about what experts have to say about data entry technician

List of data entry technician skills to add to your resume

Data entry technician skills

The most important skills for a data entry technician resume and required skills for a data entry technician to have include:

  • Customer Service
  • Patients
  • Triage
  • Data Entry Errors
  • Order Entry
  • Computer Database
  • Quality Standards
  • Medicaid
  • Computer System
  • Medical Terminology
  • Pharmacy Procedures
  • Open Orders
  • Medication Orders
  • RX
  • Audit Sheets
  • HIPAA
  • Allergies
  • Outbound Calls
  • IV
  • Inbound Calls
  • Refill Orders
  • Insurance Claims
  • Refill Prescriptions
  • Patient Data
  • Input Data
  • Hippa
  • Company Database
  • Patient Demographics
  • Data Fields
  • Physician Orders
  • Detect Errors
  • Windows
  • ICD-9
  • Federal Guidelines
  • Process Orders
  • PowerPoint
  • Multi-Line Phone System
  • Prescription Data
  • Drug Interactions
  • AS400
  • Source Data
  • Government Regulations
  • Dispense Medications
  • Computer Entry
  • Verification Format
  • Input Prescriptions
  • Process Prescriptions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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