Contractor-eBS Technical
Data Intensity, LLC Job In Arkansas
Share **Contractor-eBS Technical** As a Senior Functional Consultant, candidate should have expertise on implementing Financial Modules of Oracle Fusion Cloud Applications software. Work directly with clients to provide needs assessment, installation, set-up, implementation, training, and consultation services. The role requires the expertise and skills to be part of implementation projects, requirement gathering, client interactions, solution design, authoring technical documentation and performing cut-over activities through to Go-Live.
**Responsibilities:**
* Should be part of the discovery, design and delivery phases of medium to large implementation projects.
* Interact with the client representatives and facilitate technical discussions to review the AS-IS business processes and propose TO-BE solutions from a finance functional standpoint.
* Should be able to conduct CRP's to demonstrate the product functionality with respect to functional requirements
* Work with clients to gather business requirements and translate those needs into software solutions.
* Assist in design, demonstrate, development, testing and implementation of Oracle financial modules according to the business requirements.
* Write business requirement documents and other functional related documentations; Identify functional gaps and provide corrective actions.
* Define specifications and data models for product development and testing.
* Translation of business requirements into technical design and specification.
* Assess available solutions and recommend solutions to the consulting team, Support and Develop Enterprise Solutions
* Develop and maintain strong relationships with clients, lead client throughout implementation and support phases.
* Provide ERP functional consulting & Training for client teams and develop user guides and training materials.
* Support, Direct, and Configure Oracle Fusion software solutions to meet client requirements.
* Collaborate with other members of the Oracle ERP team on cross-functional solutions.
* Use development specifications to Prepare test plans and scripts and perform unit, integration, and regression testing.
* Keep the project manager and project team informed on individual deliverables
* Manage your track/workstream independently, interact with clients, conduct requirements and training sessions, etc.
* Fully configure the Oracle Cloud modules in Financial track/workstream
**Requirements:**
* 10+ years of Functional experience in Oracle Cloud Financials Modules with a minimum of two (2) end-to-end Oracle Cloud implementations. Knowledge of EBS Finance Modules is added advantage.
* Knowledge of Oracle Cloud GL, AP, AR, FA, Cash Management, FAH, Intercompany, Expenses Management, RMCS
* Solid understanding of Enterprise Structure, COA, Structure, and Hierarchies, Flex fields, extensions set up in Fusion Financials
* Experience in various financial data upload/migration technique (FBDI & ADFDi) and related issue resolutions,
* Exposure to Reporting tools (Financial Reporting Studio (FRS), SmartView, OTBI)
* Experience in supporting Period closure activities,
* Knowledge on tax (Withholding and Transaction tax) setups
* High-level Knowledge of end-to-end integrations of Financials modules with other modules like Projects/Procurement/SCM/HCM/EPM
* High-level Knowledge of other fusion modules (SCM, PPM or EPM) functionality is a plus
Oracle Professional certification in Cloud financial modules is desirable but not mandatory
Principal Enterprise Software Developer - Oracle -Atlanta Remote
Data Intensity, LLC Job In Arkansas Or Remote
Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Principal Enterprise Software Developer - Oracle -Atlanta Remote**
As Technical Lead, a candidate will be responsible for leading technical resources for one/more projects and ensuring the successful delivery of technical components for DI professional services projects. This includes that the candidate will be responsible for the implementation, hyper care support, and operations related to customer environments. The role requires the expertise and skills to be part of implementation projects, requirement gathering, client interactions, solution design, authoring technical documentation, delivering technical components, and performing cut-over activities through to Go-Live. The position also has the responsibility for researching, providing root cause analysis, and supporting architectural and performance-related improvements for multiple Oracle implementations.
**Together With:**
* Should be part of the discovery, design, and delivery phases of medium to large implementation projects.
* Interact with the client representatives and facilitate technical discussions to review the AS-IS business processes and propose TO-BE solutions from a technical standpoint.
* Should be hands-on in coding, developing, scripting, and documenting software specifications throughout the project life cycle.
* Demonstrated ability to work in a team environment including ability to work collaboratively with business users/Team members.
* Resolve complex or previously unknown issues, requiring expert technical knowledge and business acumen.
* Adhere to Response and Resolution SLAs strictly.
In combination with:
* On a need basis, if required, should be able to support Data Intensity customers' production instances, support in debugging the issues and identifying the solution, and pro-actively suggest customer's best practices.
* Provide root cause analysis, fix resolution, implementation support, and continuous process improvement.
* Develop new skills outside of your comfort zone.
* Act to resolve issues that prevent the team from working effectively.
* Analyze complex ideas or proposals and build a range of meaningful recommendations.
* Ensure the quality of deliverables meets the expectations of firms/clients.
* Simplify complex messages, highlighting and summarising key points.
* Uphold the firm's code of ethics and business conduct.
**You are the best candidate if you have:**
* Bachelor's degree preferred or equivalent experience.
* At least 10+ years of experience in Oracle ERP/Fusion SaaS/PaaS project implementations in SCM (OM, INV, PO), Financials (AP, AR, GL) Modules and worked in a managed capacity with a team of developers in multiple projects simultaneously.
* Should have professional experience in writing technical design documents, migration documents, and implementation documents.
* Should have client management skills and the ability to lead technical discussions in client meetings.
* Completed at least 2 or 3 full ERP or Oracle Cloud (Fusion) project implementations.
* Ability to perform proof of concepts and come up with technical solutions for requirements in PaaS for OIC integrations, ORDS, and VBCS UIs (Preferred but not mandatory)
* Extensive Knowledge of underlying database structure for ERP/Oracle Cloud (Fusion)
* Extensively worked on BI Publisher reports and FBDI/OTBI
* Have strong technical knowledge of Oracle Database SQL and PLSQL
* Excellent Communication skills (written and oral) with good attention to detail
* Ability to design complex integrations in OIC that are capable of processing large volume files using Object Storage and ATP DBMS\_CLOUD package to interface into ATP DB
* Experience with ATP DBMS\_SCHEDULER jobs and leveraging the concepts in OIC.
* Understanding of Inherent tools and technologies of SaaS Applications (FBDI, BIP, ADFDI, Applications Composer, Page Integration, etc.)
Our benefits and fun:
* Unlimited Vacation Time.
* Flexible working schedule and locations
* Competitive Health Benefits.
* Employee Recognition Program.
Warehouse Operations Lead (Mandarin)
Remote or Savannah, GA Job
****
Warehouse Operations Lead (Mandarin)
DURATION: 6-month contract to permanent
WORK SET-UP: Onsite
PAY: $23 to $25/hour in W2
Overview
Who we are:
We are a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross- border supply chain logistics to achieve the same efficiency and convenience as express delivery.
‘Simple shipping and easy freight' is the mission of us. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First- class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.
Our office is based in Los Angeles, CA though due to COVID restrictions we are conducting working from home policy
job Responsibilities
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace shipments as required.
Utilize Process Monitors and Workflows daily.
Ensure timely movement and delivery of freight to customers.
Ensure documents are sent to the customer or broker in a timely manner for customs purposes.
Ensure accurate and timely client invoicing.
Interact with our customers in arranging their shipments, exceeding customer service expectations.
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Meet compliance at all times with regulations.
Understand department process flow, and outbound/inbound/inventory data, constantly looking for areas of improved efficiency.
Ensure all customers' standard operating procedures are followed and updated.
Overseas communications, timely responses to emails and requests (internal and external)
Requirements
Bachelor's or Master's degree preferred· Proactive and positive attitude
Solid knowledge of import and export
1-3 years of warehouse management experience
Excellent communication and interpersonal skills
Excellent customer service and client relations skills
Quick critical thinking and problem-solving abilities
Ability to use computers, software, and other technology for inventory and communication purposes
Excellent interpersonal, written, and verbal communication skills
Have a passion for logistics and a desire to grow with our fantastic team· Freight forwarding experience preferred
Proficient in English and Mandarin is a required
send your updated resume to **********************
Customer Support Specialist US (Remote)
Remote or Jersey City, NJ Job
We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist Responsibilities:
Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.
Customer Service Specialist Requirements:
High school diploma or GED.
Bachelors degree in business, communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.
Required Skills:
Customer Support
$ 20.00 - 35.00
(US Dollar)
Package Details:
Account Manager (US-Remote)
Remote or New York Job
US Remote Only
We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
Account Manager Responsibilities:
Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Resolving complaints and preventing additional issues by improving processes.
Identifying industry trends.
Acting as a client advocate with a focus on improving the buyer experience.
Account Manager Requirements:
Bachelors degree in sales, communications, or related field.
More education or experience may be preferred.
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.
Required Skills:
Product Knowledge Records Education Communication Sales
Lead Enterprise Engagement Manager
Remote Job
The Professional Services team delivers a wide range of projects for both clients and business partners. The Lead Enterprise Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales to delivery efforts. The Lead Enterprise Engagement Manager will motivate engineering teams and customers' technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope, is critical to the Lead Enterprise Engagement Manager's role.
Work Location: Remote in the United States of America
Key ResponsibilitiesLead the discovery and implementation of enterprise-grade systems that carry a significant impact on the client's business within our professional services umbrella, including cloud-native development service and enterprise cloud migration service. Work with cross-functional teams to understand the business and its objectives, lead through planning and designing technical solutions to solve the business's problems in a fast-paced and collaborative environment. Your influential skills will be crucial to drive the program's success.Confirm program scopes, create program plan, and direct multiple streams to achieve the client's goals, attention to detail on regular and timely delivery of value; organize and lead program status and working meetings using progress reports and appropriate PowerPoint decks; manage risks and issues with mitigation paths; overall ensuring delivery planning for assigned projects align with client needs.Monitor the program from initiation through delivery. Organize interdependencies and activities to guarantee completion of the project on schedule and within budget constraints. Oversee and monitor the work of program staff, providing technical support and direction.collaborate closely with our partners in program and product management to understand our customers and build the right solutions and products that make their needs and businesses complete.
SkillsExcellent oral and written communication skills with a track record of interacting with both business and technical staff at all levels including executive level. Possess exceptional problem-solving skills, strong business judgment, and notable experience collaborating in hybrid teams. You are a self-starter technical leader with a shown ability to execute both strategically and tactically, and someone who is excited to take on new projects.Excellent interpersonal skills including mentoring, coaching, collaborating, and team building. You should be customer-focused with a passion for the cloud, partnering closely with peers, developers, and customers to create solutions, while simultaneously ensuring alignment amongst stakeholders.Solid analytical, planning, and interpersonal skills with the ability to handle complex demands. Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence. Strong experience of SDLC with expert knowledge of both Agile and traditional project management principles and practices.Strong ability to evaluate program performance metrics, as well as diagnose and resolve issues. Experience with technical design discussions and the ability to summarize complex topics and options.Ability to effectively represent engineering perspectives to partner organizations, product teams, and executive leadership.Engage individuals and teams located across multiple geographies and or cultures. Lean into ambiguity or conflicting priorities to succeed in a fast-paced environment.Ability to toggle between lead and team member, providing direction and mentoring to others where needed.
Qualifications & ExperienceBachelor's Degree in Computer Science, Engineering, Business, or related discipline, or equivalent professional experience.At least 5 years of experience managing large complex programs through a full lifecycle in the technology industry, ideally within a service delivery/consultancy environment.At least 5 years of hands-on Agile experience, acting as Scrum Master.Extensive knowledge of program management disciplines, methodologies, best practices, and tools.Strong communication skills; experience presenting to executives.Customer-facing consulting experience or experience delivering technology services projects.Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.Technical background (software development/engineering, database/system design, IaaS) Self-starter with a results-oriented, proactive management approach.Ability to learn on the job quickly and desire to develop expertise in AWS.Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is: $128,300 - $188,210
The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310
The anticipated starting pay range for California, New York City, and Washington is: $149,500 - $219,230
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
Work Location: Remote in the United States of America
#LI-AW1, #LI-Remote
Sales Executive DE, Level IV.
Remote Job
Job Summary: Rackspace is seeking dynamic, driven, ambitious sales professionals with excellent communication and interpersonal skills to join the Rackspace Enterprise New Business sales team focusing on complex solution opportunities. The primary responsibilities for these roles include full sales life- cycle management, including: prospecting, discovery, education and thought leadership, solution proposing, negotiating, responding to sales enquiries, developing qualified leads through targeted outbound calling and event attendance and closing business within corporations with complex and mission critical server configurations. The candidate will possess superior negotiation and effective follow-up skills, have the ability to respond and work under pressure, whilst naturally carrying a sales quota. Their communication skills will allow them to present through WebEx, face to face meetings and via the telephone with potential clients. They will embrace the Rackspace culture, contributing to team events and make recommendations for culture improvements at both a company and team/department level.
Work Location: Hybrid
Key Responsibilities: Meet and exceed monthly sales quota through outbound/ inbound leads strategically selling the company's various propositions to new prospects in a consultative manner.Responsible for full sales cycle from prospecting, discovery, education and thought leadership, solution proposing, negotiating, closing and working closely with the implementation teams to deliver the solution. This will include reacting to inbound opportunities and proactively generating leads. Responsible for accurately managing your forecast throughout the lifecycle of the opportunity (via “SalesForce”).Work closely with Solutions Engineers to perform presales feasibility assessments to ensure that Rackspace solutions meet the customer requirements and what customization would be required.Develop and maintain a clear understanding of your prospects business needs and how Rackspace's solutions can enable current and future requirements. Where appropriate drive Rackspace product teams to develop new propositions Build cross functional relationships within the prospect in order to penetrate the account further by focusing on C level engagement.Engage with channel partners to find and develop new opportunities.Responsible for adhering to company security policies and procedure as directed.Monthly target achieved through successful execution of sales leads and account penetration Typical duration of sales cycles should be 2-6 months KPIs, documentation, process tracked via Salesforce.com.#LI-CS1
Qualifications: 2 years experience + Professional Sales training and sales process knowledge (e.g. Spring, Scotsman, Miller Heiman, CCV, VBS) Must have experience selling professional services.Must have a proven track record in new business development. Educated to degree level or equivalent and/or relevant commercial experience.Moderate negotiation skills Communication skills Accurate forecasting skills Consultative sales approach selling the value proposition IT Manager/Director and C Level Players with leadership support Discover your inner Racker: Racker Life
#DNI
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Program Manager
Remote Job
Rackspace Technology is seeking a highly accomplished Program Manager to join the Public Cloud Business Operations Team, focused on driving the execution of critical initiatives as structured programs for the Public Cloud Business Unit. This role requires someone who will think both at a strategic and programmatic level and be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment.
The Program Manager leads a program(s) from start to finish and orchestrates across a variety of stakeholders for core deliverables. Responsible for collaboration across all program stakeholders, senior management, and the business community implementing the solution. We're looking for an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.
Work location: Remote in the United States of America
Key ResponsibilitiesPlanning and execution of dedicated program(s) including the program plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes Defines and tracks the success criteria and performance metrics] and Key Performance Indicators for the program.Works with cross-functional (e.g., GTM, product, delivery) stakeholders to design compliant complex programs from initiation to delivery, with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, executive reports) to communicate program status and tracking.Identifies and scopes opportunities to develop new programs and improve current ones. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the defined program plan. Drives clarity in complex program issues and strives for simplification.
KnowledgeExpert-level knowledge of coordinating and monitoring projects/programs from initiation through delivery. Expert-level knowledge of all areas of business operations and organizational interactions. Excellent time management, communication, decision-making, presentation, human relations, and organizational skills. Trained in project methodologies or comparable industry experience. Experienced in the development of project/program planning elements, including scheduling, resourcing, communication, and implementation of plans. Financial skills to develop, track, and report on the program budget. Ability to develop, maintain, and report on schedules in MS Project or other similar tools. Expert understanding of risk analysis, project reporting, and tracking. Experience with industry-recognized project management methodologies and tools. Ability to manage matrixed program teams in diverse environments. Proficient with Visio and MS Office tools, including Word, Excel, and PowerPoint. Excellent attention to detail and complex problem-solving. Ability to work autonomously with limited coaching. Creative thinking and the ability to ‘think outside the box' are ESSENTIAL. Ability to communicate complex info and ideas in a simplified manner. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. Ability to successfully work and promote inclusiveness in small groups.Expert-level proficiency in MS Excel and PowerPoint.Excellent organization and communication skills.
Qualifications & ExperienceA High School Diploma or regional equivalent is required.A Bachelor's Degree is required, preferably in a field related to the role. At the manager's discretion, additional relevant experience may substitute degree requirements.A minimum of 8 years of program management experience in the technology industry. Project certification is a plus (PMP, Six Sigma, etc.)
Physical Demands/TravelGeneral office environment. May require long periods of sitting and viewing a computer monitor.Moderate levels of stress may occur at times. No special physical demands are required.Occasional domestic travel, less than 10%.
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is: $105,100 - $154,110
The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $111,800 - $164,010
The anticipated starting pay range for California, New York City, and Washington is: $122,500 - $179,630
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
Work location: Remote in the United States of America
#LI-AW1, #LI-Remote
Cloud Business Consultant
Remote Job
Enables cloud users to align their cloud technology adoption with their business strategies. Advises the world's largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients. Consultation encompasses cloud architecture, big data analytics, finance, and business strategy. Analyzes complex, multi-cloud cost and performance datasets -- as well as organizational behavior andstrategies to derive insights, ecommend cloud adoption and management strategies, and optimize cloud use across whole organizations. Customer-facing role with cross-functional expertise and responsibilities. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key ResponsibilitiesManage and deliver fast-paced, high-impact engagements with enterprise companies.Build relationships with client-side and internal stakeholders to drive successful engagements.Deliver recommendations on topics ranging from architectural optimization to organizational management.Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.Enable clients to understand and use their cloud data across technical and non-technical business units.Derive insights and recommendations based on big data.Assess client needs and provide elegant solutions and recommendations.
SkillsSignificant customer-facing experience and success managing senior and executive stakeholders.Proven experience working with big data, including tools or languages like SQL, Python, Tableau, etc.Ability to manage multiple projects and deadlines smoothly.Intermediate to expert proficiency in MS Excel and the ability to wrangle data to generate insights for exec stakeholders.Intermediate to expert proficiency in MS PowerPoint.
KnowledgeSubject matter expertise in cloud platforms and services including AWS, Azure, and GCP.Knowledge of Cloud Billing systems is a plus
EducationBS in Computer Science, Economics, Finance, or equivalent experience.
Experience5+ total years of relevant experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.
CertificationsCloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.Bonus points for Cloud Management Platform experience or certs (e.g., CloudHealth, Cloudability).Discover your inner Racker: Racker Life
Fluent, Bi-lingual (Spanish and English): interviews will be held in English. Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-JR1#LI-Remote
Financial Adviser (US-Remote)
Remote or Atlantic City, NJ Job
This is hourly Paid Job (US-Remote) Work from home.
We are looking to hire a financial advisor to join our team. You will spend your day talking to clients about their financial objectives and risk tolerance and then recommend an appropriate financial planning strategy. To excel in this tightly regulated role you should already have the appropriate licenses and deep knowledge of all the latest financial products on the market.
Financial Advisor Responsibilities:
Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.
Answering client questions about financial plans and strategies and giving financial advice.
Advising strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives.
Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.
Analyzing financial data received from clients to develop strategies for meeting clients' financial goals.
Preparing or interpreting financial document summaries, investment performance reports, and income projections for clients.
Implementing financial plans or referring clients to professionals who can help them.
Managing and updating client portfolios.
Contacting clients regularly to discover changes in their financial status.
Building and maintaining your client base.
Financial Advisor Requirements:
Bachelor's degree in business, finance, or related field.
1-2 years of sales experience.
Must have current FINRA Series 7 and 63 Securities Registration (66 or 65 preferred).
Life and health license.
Valid drivers license.
Knowledge of mutual funds, securities, and insurance industries.
Proficient in Word, Excel, Outlook, and PowerPoint.
Comfortable using a computer for various tasks.
Experience providing quality financial advice.
Required Skills:
Securities Financial Performance PowerPoint Cash Management Financial Data Financial Planning Registration Tax Expenses Insurance Cash Strategy Finance Planning Business Sales Management
Citrix Technical Manager
Remote Job
Job Summary: Rackspace is proud to announce we have partnered with a new client, and to appropriately support them we need to hire a Director of Technical Support. This person will be leading a large team of Rackers, and together they will be designing and architecting a new solution for Rackspace Data Centers and migrate the client's current infrastructure into our newly designed one. This is truly rare and exciting opportunity!
Work Location:
· 100% Remotely.
· Prefer candidates living in either the West Coast or the state of Texas.
· Occasional travel roughly 10% per year.
Responsibilities: Provide the team with technical expert, engineering, and technical leadership for the enterprise-wide Citrix infrastructure. Provide escalation support for issues that cannot be resolved by junior engineers. Provide instruction, direction and quality assurance of other engineers. Work directly with business customers and architects to identify requirements and create technical solutions to satisfy those requirements. Lead and manage projects in collaboration with business requirements and other infrastructure teams. Help train and mentor junior engineers. Support the Citrix suite of information system(s) and processes with the goal to meet or exceed defined service levels for application and desktop delivery, and includes responsibility for implementing software changes, trouble-shooting complex problems, and providing end-user education.Install and configure server hardware and software consistent with standards; develop new and modify existing standards where necessary. Identify design requirements and recommendations for capacity, technical currency and future direction.Provide oversight and task delegation for junior engineers in infrastructure buildouts.Research and develop parameters for capacity planning, performance tuning and optimization.Evaluate, recommend and deploy third-party client and server tools to meet evolving business.Forecast and recommend short- and long-term strategies, lead implementation of those strategies.Plan and implement complex, technical solutions and architecture.Design and lead projects in the implementation and support of a highly available Citrix XenApp and XenDesktop environment. Assist in ensuring stability and functionality of the assigned systems. Provide escalation support, troubleshooting and root-cause analysis of Citrix infrastructure issues (including XenApp, XenServer and XenDesktop, Access Gateway, Password Manager).Assist in identifying and trouble-shooting information system problems, including isolating problems, recommending appropriate solutions and implementing solutions. Work closely with Windows Server team to maintain Citrix Infrastructure Servers and Desktops compliant with organizational standards and policies delivered with Citrix Provisioning Server.Manage and maintain enterprise profile management across the XenApp and XenDesktop deployments. Manage and maintain Citrix specific areas of Active Directory and Group Policy structure; adhere to change control policies. Perform technical analysis, installation, maintenance & modification of systems and software.Monitor, analyze and report on system performance. Update problem tickets in a timely manner (creating, researching, referring, and closing).Proactively monitor infrastructure hardware, operating systems and applications Follow best practices in performance tuning and optimization to identify and eliminate performance bottlenecks.Research and implement improved monitoring, logging and reporting practices and techniques.Follow established procedures in the creation of detailed Change Management documentation, and in planning and implementation of complex modifications to production infrastructure environments, mentor junior engineers in Change Management processes and disciplines.Develop and implement standards as necessary to support ongoing process improvement Lead other engineers and identify risk areas for audits.Create, review and maintain appropriate documentation in support of all job duties as necessary.
Qualifications: Bachelor's degree in computer science or related field of study. Preferred candidates who are either Citrix Certified Enterprise Engineer (CCEE) or Citrix Certified Integration Architect (CCIA) certified. Overall, 10 years of related experience. Minimum of five years of team management experience. Experienced with the following technologies: Citrix, Nutanix, VDI, Five years' experience with Server or Desktop Virtualization. Discover your inner Racker: Racker Life
The following information is required by pay transparency legislation in the following states: CA, HI, NY, and WA. This information applies only to individuals working in these states.
•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $103,100 - $151,140.
•The anticipated starting pay range for California, New York City and Washington is: $112,900 -$165,550.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-MF1 #LI-Remote #LI-JR1
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Lead Engineer - Multi-Cloud Platforms and Infrastructure
Remote Job
We are seeking a highly skilled and experienced Lead Engineer (Cloud & DevOps) to join our team in a technical leadership capacity. In this role, you will serve as a technical expert in cloud Infrastructure Support and a team leader, overseeing various aspects of network architecture, information security, IT system Administration and Tools, and DevOps processes. You will play a crucial role in coordinating and managing the technical, peripheral, and management aspects of our Cloud Infrastructure and DevOps team, driving efficiency, security, and collaboration.
The ideal candidate will have a strong background in cloud Infrastructure Support, network architecture, IT system Administration, Patching, Devops Tools with a proven track record of implementing infrastructure best practices and optimizing DevOps practices.
If you are a motivated individual with a passion for CIS, DevOps and a track record of successful team technical leadership management, we invite you to apply for this exciting opportunity.
Key Responsibilities: As a Lead Engineer, you will play a crucial role in overseeing and coordinating the technical, peripheral, and management aspects of our cloud infrastructure and DevOps requirements. You will be responsible for driving efficiency, security, and collaboration within the team. Technical Skills:IaaS, PaaS, IaaC, and cloud native deployments for Operational and performance efficiency AWS primary and Azure secondary, Core Network Infrastructure Support: Solid understanding and hands-on experience in designing and managing core network infrastructure on AWS primary and azure secondary.General DevOps: Proven expertise in implementing and optimizing DevOps practices to enhance the development and deployment lifecycle.SAML/OAuth: Proficient in implementing and managing SAML and OAuth protocols for secure authentication and authorization.AWS Cloud IAM and Azure AD: Strong knowledge of respective services and its integration with cloud-based services.Security Topology: In-depth understanding of security topologies, including best practices for securing infrastructure and data.IT system Administration (Linux and Window) and Patching Tools(BigFix) skills, with a focus on optimizing performance and ensuring reliability.AWS API & Services: GKE & AKE: Experience in monitoring and troubleshoot workloads in Kubernetes across AWS & Azure. Monitoring: Deploying and providing support to Application Performance Management tools (Dynatrace/Datadog), as well as firefighting production problems that are performance related.Peripheral Skills:Infosec: Understanding of and hands-on experience with information security principles and practices to enhance overall system security.IDP: Solid experience with Identity Provider (IDP) systems and their integration into DevOps workflows.Management Skills:Agile: Experience in implementing Agile methodologies to streamline processes, plan and manage work, and continuously improve.ITSM tool\ Jira: Familiarity with ITSM tool\Jira for Operations and project management and issue tracking.Planning: Proven ability to create and execute effective plans to meet project objectives and deadlines.Organization: Strong organizational skills, capable of managing multiple tasks and priorities efficiently.Proven experience in a DevOps role with increasing responsibilities.Will be an added advantage if experience Managing People: Demonstrated leadership skills, including the ability to mentor and guide team members.
Qualifications: 8+ years of experience in the field of role required.Bachelor's degree in a relevant field or equivalent practical experience.Excellent communication and collaboration skills.Certification in relevant technologies is a plus.Strong ability to analyse and interpret data as well as provide insights.Demonstrated experience in analysis, conclusion, and recommend actions Strong written and oral communication skills, and experience presenting formally.Proven track record of successfully managing, developing, and implementing Cloud best practices.Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.Ability to effectively collaborate with teams across different locations and cultures.Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical Professionals, Developers, and Architects.Ability to navigate and translate complex issues and create collaborative, cross-functional solutions.Deep analytical skill and a passion for gathering information from various sources; analysing and presenting recommendations to leadership to drive process improvements.Experience in process improvement identification, recommendations, and implementation.A good understanding of Change, configuration, and other related processes.Experience using ticketing system like service now, Jira etc.
$116,100 - $198,440 a year
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $116,100 - $170,280.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
#LI-JR1
#LI-Remote
#LI-USA
#rackspace
Professional Services Delivery Engineer II - IN (AWS Devops)
Remote Job
Key Responsibilities · Automate deployments utilizing custom templates and modules for customer environments on AWS. · Architect AWS environment best practices and deployment methodologies. · Create automation tools and processes to improve day to day functions.
· Educate customers on AWS and Rackspace best practices and architecture.
· Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks.
· Mentor and assist Rackers across the Cloud Function.
· Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products.
· Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.
· Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
Technical Expertise
· Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.
· Hands-on 4+ years of recent technical experience in Professional Services/Enterprise DevOps/CloudOps, DevSecOps role
· Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc.
· Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.
· Proficient skills with git and git workflows.
· Excellent working knowledge of Windows or Linux operating systems - experience of supporting and troubleshooting issues and performance.
· Highly skilled in Terraform/IaC, including CI/CD practices.
· Strong technical skills and proficiency in multiple functional areas are required, such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD and network protocols and standards.
· Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.
· strong knowledge of Continuous Integration tools such as GITLAB (mandatory), others like Jenkins, Maven, GitHub, Sona type nexus, developing CI and CD pipelines and continuous automation and should have hands on experience on writing automation scripts.
· Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.
· Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.
· Strong experience in configuring services, alerts, instrumentation on AppD, monitoring tools.
· Understanding requirements and experience using monitoring solutions such as AppDynamics, CloudWatch, ELK, Opensearch.
· Knowledge on AWS services like VPC, Route 53, EC2, EKS, RDS,API Gateways, Elastic Cache, Dynamo DB, Lambda
· Knowledge in the application of current and emerging network software and hardware technology and protocols.
Skills
· Passionate about technology and has a desire to constantly expand technical knowledge.
· Detail-oriented in documenting information and able to own customer issues through resolution.
· Able to handle multiple tasks and prioritize work under pressure.
· Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.
· Strong written and verbal communication skills, both highly technical and non-technical.
· Ability to communicate technical issues to nontechnical and technical audiences.
Education
Required Bachelor's degree in Computer Science or equivalent degree.
Certifications
Requires Associate level Certificates in AWS.
Experience
5+ Years of total IT experience
4 + Years. Of experience on AWS Cloud & Devops tools.
Physical Demands
· May require work on non-traditional shifts. Should be able to work in 24*7 environments.
· A willingness to work weekends and/or holidays when required as the business dictates.
Site Reliability Engineer
Remote or Windcrest, TX Job
Rackspace is a leading provider of IT as a service in today's multi-cloud world. It delivers expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP, and VMware. The company is uniquely positioned to provide unbiased expertise on which technologies will best serve each customer's needs. Rackspace was named a leader in the 2018 Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide and has been honored by Fortune, Glassdoor and others as one of the best places to work. Based in San Antonio, Texas, Rackspace serves more than 140,000 business customers, including most of the Fortune 100, from data centers on five continents. Learn more at ******************
Job Description
**US REMOTE** **WORK FROM HOME**
Rackspace Professional Services is helping customers solve business challenges using Kubernetes. RPS is seeking Kubernetes DevOps engineers who can help guide clients to the right architecture to meet their needs, design and build solutions, and steer developers towards best practices and patterns to containerize their applications. You'll be working on AWS, Azure, GCP, and OpenStack to deliver solutions to our customers, mentoring other talented engineers in k8s best practices, and solving problems in the realm of App Transformation, BigData, and IoT.
Work with us to solve customer business challenges by productionizing and standardizing home-grown k8s stacks so they autoheal and scale on demand. Help our customers rearchitect, refactor, and transform their applications to migrate into the cloud. Mentor the team as we grow and expand our container and Kubernetes offerings. Help other teams productize standard reference architectures so they are repeatable and stable.
You should have some experience with any of the following technologies:
Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar
Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent
Networking systems like Envoy, Istio, flannel, or equivalent
QC and monitoring systems like Twistlock, SonarQube, Prometheus, cAdvisor, DataDog
Working knowledge of at least one of AWS, Azure, or GCP, both AKS/EKS/GKE or on-instance k8s deployments.
Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.
Some interest in Operations concepts & technologies. (Automating Ops tasks using Chef, Puppet, Ansible, Yeoman, CloudFormation, Packer and Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows.)
Working knowledge of at least one of Jenkins, TeamCity, App Service Plan, CodePipeline, CircleCI, etc.
Qualifications
QUALIFICATIONS:
Minimum 5 years experience developing software, with at least 2 years of experience using Docker, Kubernetes, and public cloud.
Working knowledge of GoLang, Python, Java, Ruby, C# or Scala programming language(s).
Working knowledge of a few RDBMS, NoSQL, and BigData solutions
Understanding of data structures, code complexity analysis, concepts like Gof4 Design Patterns and CQRS.
EXPERIENCE/EDUCATION:
High school diploma or equivalent required. Associate's degree in technical field preferred.
5 - 7 years of relevant technical experience required, including a minimum of 2 years of engineering experience in migration, implementation, and production management.
Advanced knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).
OS certification and Rackspace Cloud Savvy/Smart certification strongly preferred.
At least one top tier technical certifications in a highly desired technology domain preferred.
Occasional domestic travel, up to 50%.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Senior Consulting Cloud Architect
Remote Job
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We've evolved Fanatical Support to encompass the entire customer journey - providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The Rackspace Consulting Architecture team provides guidance, advice and best-practice to customers in their digital transformations. We develop future-proof technical solutions for complex business problems. We architect for innovation.
You will be engaging with customers and the wider Rackspace organization to advise, develop and deliver innovative solutions leveraging a wide range of public cloud services. The primary focus will be on helping customers to re-think their technical platforms and application landscapes and drive adoption of cloud-native technologies and innovation.
This role is aligned to our largest German enterprise customer; as a 'Lead Architect' (Senior Consulting Cloud Architect) you will be instrumental in supporting account growth as well as technical project delivery, leading multi-functional teams while defining the long-term strategy.
German language skills (C1/C2 or native) are essential.
Primary ObjectivesWork with customers and the wider Rackspace organizations on re-thinking and re-designing IT landscapes using cloud-native technologies Design and deliver innovative Proof of Concepts for customers Provide guidance to customers on their cloud journeys and establish a long-term trusted advisor role Deliver high-quality work to customers as part of consulting engagements that can be delivered through workshops, presentations or architecture designs Drive the engagements with customers from the architectural pillar, from design to delivery Work in close collaboration with other architects, technical consultants and professional services teams within Rackspace and customer's teams Mentor and train junior architects within the wider Rackspace Architecture community on modern cloud-native software patterns Help identify, nurture and onboard (internal/external) talent to build out high-performing Technical Delivery teams, supporting ongoing practice growth. Contribute to Presales efforts, RFI/RFP's, etc, and nurture account development opportunities.
Person SpecificationThe ideal candidate has a proven track record in designing and delivering innovative technology solutions built on the cloud. As a senior architect, the person should be comfortable engaging at all levels of the customer's business, from working with senior/C-level leadership to guiding IT specialists and developers on building solutions.Extensive experience of creating Public Cloud platforms (AWS preferred, due to current demand). Demonstrable experience in designing and implementing cloud-native systems and/or rebuilding an existing system on the cloud is required.Must have the ability to lead architectural engagements, either directly or as part of a larger programme of work and take ownership for the successful delivery of customer value within budget, time and scope.Acting as a thought-leader, the right candidate is able to concisely and articulately present to both technical and non-technical audiences.You have specialist and demonstrable knowledge in Cloud Platform Architecture or Cloud-native Application Architecture You have an articulate opinion on the advantages of using public cloud platforms from a business perspective You can identify and plan to resolve the challenges, both technical and organizational, facing Enterprise and SMB organizations who are moving their applications to the cloud Expert level Project Management experience and exposure. Certified as a professional architect on at least one of the major public cloud platforms (AWS, Azure, GCP) and/or as an enterprise architect
#LI-JB2
#LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Help Desk Support US Remote
Remote or New York Job
US Remote Only
Help Desk Job Responsibilities:
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Help Desk Qualifications / Skills:
Problem solving
LAN knowledge
Verbal communication
Operating systems
Phone skills
Customer service
Quality focus
PC proficiency
System administration
UNIX system administration
Education, Experience, and Licensing Requirements:
High school diploma, GED, or equivalent
Prior information technology or systems administration experience preferred
Familiarity with telephone, office, and point-of-sale software a plus
Required Skills:
Disabilities Licensing System Administration GED Steps Training Programs Unix Information Systems Problem Solving Operating Systems Technical Support Writing Information Technology Troubleshooting Education Administration Documentation Software Customer Service Communication Training
Call Center Agent (US-Remote)
Remote or New York Job
Its Hourly Paid Job ( US - Remote ). Urgent Hiring !!!!
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Call Center Representative Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Call Center Representative Requirements:
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Required Skills:
Typing Hiring Accountability Reliability Metrics Reason Databases Troubleshooting Education Time Management Software Customer Service Communication Sales Training Management
Practice Head - Cloud Application Services
Remote Job
This is a leadership role reporting to the Corporate VP of Platform and Application Services- Public Cloud. Global Head of Application Services is responsible for managing the overall Application Services Business Globally for Rackspace Public Cloud. Driving business around Application Migration, Modernization, Cloud Native Development and Support. This is an extremely critical role with the responsibility of building Services Business for Enterprise customers - grounds up. The primary function of this role is to build and run a profitable business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team building and growing the Applications Services business across the Globe
Key ResponsibilitiesBuild applications services Business Unit for Rackspace Globally and grow the business around Application Migration, Modernization, Development and support. P&L leader for Applications Services with responsibility for revenue, margin, and utilization targets. Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives. Strategy: Responsible for creating capability and offering roadmap to accelerate the business. Sales: Leading growth of the Application Services globally working with Field Sales and Go To market team. Sales: Lead Solution and advisory led sales with existing and new customers. Pre-Sales- Actively participate in presales activities, deal reviews for the Application Services engagements Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives. Delivery: Delivering large and complex and Cloud application development, migration, modernization engagements across the globe. Delivery: responsible for delivering engagements successfully with high customer satisfaction. Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business. Partner: Establish Rackspace as one of the top Cloud Application Services partners. Offering- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers. Team Management - As a manager of manger lead a large team of architects, consultants, and Delivery Managers across the region. Talent Management - Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background. Operational Excellence: Maintain a healthy utilization for the team. Operational Excellence: Forecast accurately revenue, margin, utilization for business. Operational Excellence: Represent business in front of Senior Leaders and customers. Cross-organizational agility, communication, and leadership. Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace. Maintain an in-depth knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise.
SkillsSeasoned P&L leader with strong experience in building Application Services business on Cloud for AWS, Microsoft or leading Consulting/SI organizations of $50M+ Strong understanding of technology and standard practices around consulting and delivery. Strong understanding Cloud Native Solutions, Containers, Microservices, API Deep expertise in Application architectures, SDLC and Cloud based solutions. Strong experience of leading customer discussions and winning deals based on solution strength. Strong delivery experience of successfully delivering large application services engagement Solutions engagements with Global Delivery model. Analytical thinker who can plan and build long range plans. Thorough knowledge of all areas of business operation including strategic and operational planning. Ability to lead teams of support professionals and delivery managers. Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve. Excellent time management, communication both oral and written, decision- making, presentation, human relations, and organizational skills. Must be a strong presenter to technical audiences.
Experience10+ years' experience building, and leading Applications Services Business 15 Years + experience as Enterprise architect 10 Years of experience in managing large teams. 10 Years of experience in managing and achieving revenue targets. Strong technology background on AWS, Azure Platforms Strong Technology expertise on Cloud Programming languages Togaf, Zachman Framework
Certifications & EducationBachelor's degree in computer science, Engineering, Business, or a related field required. Advanced degree preferred. High school diploma or equivalent required.
Physical DemandsGeneral office environment: no special physical demands required.May require long periods of sitting and viewing a computer monitor.Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
TravelAs per business needs and requirements
SponsorshipThis role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
· The anticipated starting pay range for Colorado is: $171,400 - $228,500
· The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $171,400 - 228,500
· The anticipated starting pay range for California, New York City and Washington is: $205,600 - 274,100
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
#LI-VM1
#Rackspace
#LI-Rackspace
#LI-USA
#LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Product Manager
Remote or Atlanta, GA Job
We are looking for a talented Product Manager who will define and drive the product strategy for our traceability products. The successful candidate will be a thought leader capable of understanding a complex global supply chain category. The Product Manager will characterize market, customer, and end-users requirements. And, translate those requirements into a compelling product vision and supporting product roadmap. The Product Manager will be a product evangelist and must be capable of collaborating with strategic customers, internal stakeholders, and industry analysts.
Key Responsibilities:
* Ensuring adherence to schedule for existing product roadmap and customer deliverables
* Conducting requirement handoff to the user experience and development teams and overseeing their execution
* Proactively identifying opportunities to enhance the product and create functional requirements for those improvements
* Maintaining a published product roadmap and representing the product in cross-department and executive-level communications
* Creating and executing a go-to-market strategy for new product offerings
* Engaging in continuous market research to stay updated on emerging trends and serve as a subject matter expert within the organization and among external stakeholders
* Managing relationships with and collecting feedback from the Trace client base
What you'll need:
* 3+ years of product management experience or related industry experience
* Bachelor's degree or higher, technical major preferred
* Experience working in a technical environment with a cross-functional team to drive product vision and requirements
* Proficiency in Scrum methodologies and Agile philosophies
* Successful track record in gathering and converting diverse requirements into product solutions
* Strong collaboration and influence skills across departments
* Excellent verbal and written communication skills
* Ability to understand and work with technical processes and data
* Self-directed with the ability to manage fluctuating priorities
* Remote work capability and focus/productivity
If you are a highly motivated and results-driven individual, with a passion for driving growth in a fast-paced, entrepreneurial environment, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and a dynamic work culture that values collaboration, innovation, and personal development.
Contractor-Functional Finance
Data Intensity, LLC Job In Arkansas
Share **Contractor-Functional Finance** As a Senior Functional Consultant, candidate should have expertise on implementing Financial Modules of Oracle Fusion Cloud Applications software. Work directly with clients to provide needs assessment, installation, set-up, implementation, training, and consultation services. The role requires the expertise and skills to be part of implementation projects, requirement gathering, client interactions, solution design, authoring technical documentation and performing cut-over activities through to Go-Live.
**Responsibilities:**
* Should be part of the discovery, design and delivery phases of medium to large implementation projects.
* Interact with the client representatives and facilitate technical discussions to review the AS-IS business processes and propose TO-BE solutions from a finance functional standpoint.
* Should be able to conduct CRP's to demonstrate the product functionality with respect to functional requirements
* Work with clients to gather business requirements and translate those needs into software solutions.
* Assist in design, demonstrate, development, testing and implementation of Oracle financial modules according to the business requirements.
* Write business requirement documents and other functional related documentations; Identify functional gaps and provide corrective actions.
* Define specifications and data models for product development and testing.
* Translation of business requirements into technical design and specification.
* Assess available solutions and recommend solutions to the consulting team, Support and Develop Enterprise Solutions
* Develop and maintain strong relationships with clients, lead client throughout implementation and support phases.
* Provide ERP functional consulting & Training for client teams and develop user guides and training materials.
* Support, Direct, and Configure Oracle Fusion software solutions to meet client requirements.
* Collaborate with other members of the Oracle ERP team on cross-functional solutions.
* Use development specifications to Prepare test plans and scripts and perform unit, integration, and regression testing.
* Keep the project manager and project team informed on individual deliverables
* Manage your track/workstream independently, interact with clients, conduct requirements and training sessions, etc.
* Fully configure the Oracle Cloud modules in Financial track/workstream
**Requirements:**
* 10+ years of Functional experience in Oracle Cloud Financials Modules with a minimum of two (2) end-to-end Oracle Cloud implementations. Knowledge of EBS Finance Modules is added advantage.
* Knowledge of Oracle Cloud GL, AP, AR, FA, Cash Management, FAH, Intercompany, Expenses Management, RMCS
* Solid understanding of Enterprise Structure, COA, Structure, and Hierarchies, Flex fields, extensions set up in Fusion Financials
* Experience in various financial data upload/migration technique (FBDI & ADFDi) and related issue resolutions,
* Exposure to Reporting tools (Financial Reporting Studio (FRS), SmartView, OTBI)
* Experience in supporting Period closure activities,
* Knowledge on tax (Withholding and Transaction tax) setups
* High-level Knowledge of end-to-end integrations of Financials modules with other modules like Projects/Procurement/SCM/HCM/EPM
* High-level Knowledge of other fusion modules (SCM, PPM or EPM) functionality is a plus
* Oracle Professional certification in Cloud financial modules is desirable but not mandatory.