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Become A Data Management Specialist

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Working As A Data Management Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Data Management Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Data Management Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Data Management Specialist jobs

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Data Management Specialist Demographics

Gender

Female

63.1%

Male

34.8%

Unknown

2.1%
Ethnicity

White

77.9%

Asian

9.9%

Hispanic or Latino

9.0%

Unknown

2.6%

Black or African American

0.7%
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Languages Spoken

Spanish

33.3%

Hindi

16.7%

German

9.5%

French

9.5%

Gujarati

7.1%

Samoan

2.4%

Chinese

2.4%

Mandarin

2.4%

Bislama

2.4%

Hebrew

2.4%

Japanese

2.4%

Fijian

2.4%

Urdu

2.4%

Carrier

2.4%

Russian

2.4%
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Data Management Specialist Education

Schools

University of Phoenix

22.2%

Germanna Community College

6.9%

Strayer University

6.3%

Temple University

6.3%

Pennsylvania State University

6.3%

Villanova University

5.6%

Northeastern University

4.9%

University of North Carolina at Charlotte

4.2%

Tennessee State University

3.5%

Ashford University

3.5%

Vincennes University

3.5%

Webster University

3.5%

Florida State University

3.5%

Colorado Technical University

3.5%

Troy University

2.8%

New York University

2.8%

George Washington University

2.8%

Middle Tennessee State University

2.8%

Kean University

2.8%

University of Maryland - University College

2.8%
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Majors

Business

31.6%

Computer Science

5.9%

Management

5.7%

Computer Information Systems

5.7%

Health Care Administration

5.3%

Accounting

5.3%

Information Technology

4.8%

Psychology

4.0%

Biology

3.8%

Communication

3.8%

Marketing

3.7%

Liberal Arts

3.1%

Human Resources Management

2.9%

Sociology

2.4%

General Studies

2.2%

Criminal Justice

2.2%

English

2.0%

Finance

2.0%

Fine Arts

1.8%

Nursing

1.8%
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Degrees

Bachelors

40.9%

Other

21.3%

Masters

20.4%

Associate

9.0%

Certificate

5.2%

Doctorate

2.0%

Diploma

0.9%

License

0.2%
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Real Data Management Specialist Salaries

Job Title Company Location Start Date Salary
Engineering Data Management-Systems Specialist Worleyparsons Group, Inc. Bellaire, TX Oct 01, 2012 $165,000
Data Management Professional Devon Energy Corporation Oklahoma City, OK Jun 08, 2016 $135,000
Data Management Professional Devon Energy Corp Oklahoma City, OK Apr 20, 2016 $135,000
Data Management Specialist Xoriant Corporation Sunnyvale, CA Jun 09, 2016 $127,837
Scientific Data Management Specialist Taj Technologies, Inc. Bethesda, MD Aug 12, 2015 $116,300
SAP Data Management Specialist Southwire Company Carrollton, GA Jan 15, 2012 $115,000
Scientific Data Managment Specialist Taj Technologies, Inc. Bethesda, MD Aug 13, 2012 $110,000
Scientific Data Management Specialist Taj Technologies, Inc. Bethesda, MD Aug 13, 2012 $110,000
SAP Master Data Management Specialist Avon Products, Inc. White Plains, NY Oct 24, 2011 $110,000
Scientific Data Management Specialist Medical Science & Computing, LLC Bethesda, MD Apr 18, 2016 $110,000
BI Architect and Data Management Specialist Two Degrees LLC Seattle, WA Sep 01, 2010 $104,350 -
$70
Data Management Specialist Capital Consultancy Services, Inc. Collegeville, PA Apr 09, 2014 $98,752
Data Management Sales Specialist IBM Corporation Dallas, TX Sep 02, 2010 $96,882
Scientific Data Management Specialist Medical Science & Computing, LLC Bethesda, MD Jul 05, 2016 $93,000
Enterprise Data Management Specialist Frito-Lay North America, Inc. Plano, TX Mar 02, 2011 $88,300
Data Management Specialist Vertrue Inc. Norwalk, CT Apr 22, 2010 $85,000
Data Management Specialist Vertrue Inc. Norwalk, CT Apr 21, 2010 $85,000
Clinical Data Management/Training Specialist Genentech, Inc. South San Francisco, CA Aug 20, 2016 $80,454 -
$119,500
Data Management Specialist Accenture LLP Berwyn, PA Mar 21, 2016 $80,400
Senior Data Management Specialist Citrix Systems, Inc. Fort Lauderdale, FL May 09, 2016 $80,000 -
$90,000
Data Management Specialist Insurance Services Office, Inc. Jersey City, NJ Oct 05, 2015 $80,000 -
$90,000
Senior Data Management Specialist Citrix Systems, Inc. Fort Lauderdale, FL Sep 05, 2016 $80,000 -
$90,000
Ecommerce Data Management Specialist Infotitan, LLC Austin, TX Dec 01, 2012 $72,000
Research Data Management Specialist Boston College MA Sep 27, 2016 $70,920
Research Data Management Specialist Boston College MA Apr 07, 2014 $68,000
Test Data Management Specialist Edataworld LLC Hartford, CT Sep 19, 2015 $67,725
Data Manangement Specialist Senior University of Kentucky Lexington, KY Jan 04, 2016 $67,538
Ecommerce Data Management Specialist Infotitan, LLC Dover, DE Sep 01, 2011 $66,000
Ecommerce Data Management Specialist Infotitan, LLC Austin, TX Feb 24, 2012 $66,000
Ecommerce Data Management Specialist Infotitan, LLC Austin, TX Feb 21, 2012 $66,000

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Top Skills for A Data Management Specialist

DatabaseSystemDataManagementProceduresDataEntryStatusSQLServerCustomerServiceSafetyDataCollectionConfigurationManagementFinancialSourceDocumentsManagementSystemQueryDataAnalysisAuditProcessImprovementEnsureDataIntegritySpecialProjectsDataQuality

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Top Data Management Specialist Skills

  1. Database System
  2. Data Management
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Extract, organized, managed and compiled data from various data sources for entry into multiple computer database systems and/or applications.
  • Document and write appropriate Data Management policies and procedures.
  • Suggested new software and procedures to improve efficiency.
  • Develop and maintain expertise and knowledge of corporate and global regulations, for data entry conventions.
  • Responded to internal and external customer inquiries regarding status of credentialing and contracting of providers.

Top Data Management Specialist Employers

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