Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Engineering Data Management-Systems Specialist||Worleyparsons Group, Inc.||Bellaire, TX||Oct 01, 2012||$165,000|
|Data Management Specialist||Xoriant Corporation||Sunnyvale, CA||Jun 09, 2016||$127,837|
|Scientific Data Management Specialist||Taj Technologies, Inc.||Bethesda, MD||Aug 12, 2015||$116,300|
|SAP Data Management Specialist||Southwire Company||Carrollton, GA||Jan 15, 2012||$115,000|
|Scientific Data Managment Specialist||Taj Technologies, Inc.||Bethesda, MD||Aug 13, 2012||$110,000|
|Scientific Data Management Specialist||Taj Technologies, Inc.||Bethesda, MD||Aug 13, 2012||$110,000|
|SAP Master Data Management Specialist||Avon Products, Inc.||White Plains, NY||Oct 24, 2011||$110,000|
|Scientific Data Management Specialist||Medical Science & Computing, LLC||Bethesda, MD||Apr 18, 2016||$110,000|
|BI Architect and Data Management Specialist||Two Degrees LLC||Seattle, WA||Sep 01, 2010||$104,350 -
|Data Management Specialist||Capital Consultancy Services, Inc.||Collegeville, PA||Apr 09, 2014||$98,752|
|Data Management Sales Specialist||IBM Corporation||Dallas, TX||Sep 02, 2010||$96,882|
|Scientific Data Management Specialist||Medical Science & Computing, LLC||Bethesda, MD||Jul 05, 2016||$93,000|
|Scientific Data Management Specialist||Medical Science & Computing, LLC||Bethesda, MD||May 04, 2015||$93,000|
|Data Management Specialist||Millennium Software, Inc.||Dearborn, MI||Aug 26, 2015||$91,400|
|Enterprise Data Management Specialist||Frito-Lay North America, Inc.||Plano, TX||Mar 02, 2011||$88,300|
|Data Management Specialist||Vertrue Inc.||Norwalk, CT||Apr 22, 2010||$85,000|
|Data Management Specialist||Vertrue Inc.||Norwalk, CT||Apr 21, 2010||$85,000|
|Clinical Data Management/Training Specialist||Genentech, Inc.||South San Francisco, CA||Aug 20, 2016||$80,454 -
|Data Management Specialist||Accenture LLP||Berwyn, PA||Mar 21, 2016||$80,400|
|Senior Data Management Specialist||Citrix Systems, Inc.||Fort Lauderdale, FL||May 09, 2016||$80,000 -
|Data Management Specialist||Insurance Services Office, Inc.||Jersey City, NJ||Oct 05, 2015||$80,000 -
|Senior Data Management Specialist||Citrix Systems, Inc.||Fort Lauderdale, FL||Sep 05, 2016||$80,000 -
|Data Management SR. Specialist||Farmers Group, Inc.||Los Angeles, CA||Mar 11, 2012||$74,259|
|Data Base Management Senior Specialist||Dell Marketing L.P.||Herndon, VA||Jul 16, 2010||$73,200 -
|Ecommerce Data Management Specialist||Infotitan, LLC||Austin, TX||Dec 01, 2012||$72,000|
|Research Data Management Specialist||Boston College||MA||Sep 27, 2016||$70,920|
|Research Data Management Specialist||Boston College||MA||Apr 07, 2014||$68,000|
|Test Data Management Specialist||Edataworld LLC||Hartford, CT||Sep 19, 2015||$67,725|
|Ecommerce Data Management Specialist||Infotitan, LLC||Dover, DE||Sep 01, 2011||$66,000|
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