Data network specialist job description

Job DescriptionResponsibilities:
i. Adhering to SLAs
ii. Mentoring / Training Team Members
iii. Handling tickets / requests
iv. Perform root cause analysis
v. Troubleshooting technical issues
vi. Defining processes and ensuring that the processes are adhered to
vii. Oversees and is responsible for successful completion of
Installation, configuration and migration
viii. Ensure maximum uptime according to the SLA
ix. Understanding of Multi-geo support environment
x. Responsible for building / maintaining a test environment
xi. Improves and maintains customer and employee satisfaction
xii. Suggests new technologies and design changes
xiii. Monitoring and maintaining SLA requirements by the team members
xiv. Testing / Auditing/processes as required from time to time
xv. Identify Skill gaps and plan for training / knowledge updating

Technology Knowledge:

i. Router - Cisco, Avaya (Extreme), Juniper
ii. Switch – Cisco and Avaya (Extreme), Juniper
iii. WLAN Access Points – Cisco and Aruba
iv. Firewalls – Cisco, Juniper and Fortinet
v. WLAN Appliance – Cisco and Aruba
vi. IPAM – Infoblox /others
vii. WAN Optimizer - Riverbed / others
viii. Packet Shaper - Bluecoat
ix. Terminal Server - Ion systems /others
x. Load Balancer - F5

Qualifications:

i. Min 8+ years of Network administration experience in large
enterprise environment
ii. Should have Cisco and other industry standard networking
certifications
iii. Extensive experience in System Fault Tolerance, Networking
Designing, Business continuity and Disaster recovery
iv. Expertise in the analysis, implementation, troubleshooting
documentation of LAN/WAN architecture and good experience on IP
services.
v. Excellent communication and conversation skills (Verbal and Written)
vi. Experience in representation in Change Advisory Board (CAB)
meetings
vii. In depth understand and troubleshooting skills for data
centers Technologies (vPC, VDC, OTV, FEX)
viii. Expert level knowledge of troubleshooting,

implementing, optimizing and testing of static and dynamic routing protocols
such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route
table problem
ix. Excellent hands-on experience on Cisco, Juniper Extreme devices
(Routers, Switches L2/L3, Firewalls etc)
xii. Excellent hands-on in Cisco Aruba WLC/Access point
xiv. Handling escalated troubleshooting calls related with Routing,
Switching, Wireless, Firewalls VPN
xv. Excellent hands-on experience on Cisco Nexus Series of switches,
Juniper SRX series Fortigate.
xvi. Excellent hands-on experience on Wireless LAN technologies – Cisco
and Aruba
xvii. Excellent hands-on experience on WAN Acceleration/optimization
Riverbed
xviii. Network Management tools – Solar Winds, HPNNMi or Splunk etc
xix. Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler
xx. Hands-on experience of implementing Troubleshoot of Infoblox
solutions such as IPAM/DHCP/DNS/vDiscovery
xxi. Hands on Experience on DHCP scope creation, DHCP option
management understanding about servers, and windows platform
xxii. Should have Experience in designing POA for complex Change/Project.
knowledge in preparing RFO, RCAs, documentation, Knowledge Bank.
xxiii. Experience in AWS or AZURE or any cloud technologies will be an
added advantage

Soft Skills :

i. Excellent communication and conversation skills (Verbal and Written)
ii. Good documentation skills
iii. Should have excellent customer handling skills
iv. Able to handle high pressure situations
v. High level of acceptance
vi. Can drive HCL's value and its methodology

Certifications :

ITIL v3 /v4
CCIE -RS or equivalent associate
CISSP, CISM, CCSP
OEM specific Expert level certifications(Cisco,Juniper,Fortinet)