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Become A Data Process Specialist

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Working As A Data Process Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $78,000

    Average Salary

What Does A Data Process Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Data Process Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Data Process Specialist Career Paths

Data Process Specialist
Data Analyst Business Analyst Consultant
Account Manager
5 Yearsyrs
Data Analyst Business Analyst Project Manager
Operations Director
9 Yearsyrs
Data Analyst Business Analyst Senior Consultant
Senior Manager
9 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator Consultant
Accounting Manager
7 Yearsyrs
Specialist Team Leader Manager
Service Manager
6 Yearsyrs
Specialist Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Office Manager
Administrative Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Manager
Assistant Vice President
7 Yearsyrs
Accounts Payable Clerk Finance Analyst Project Manager
Development Manager
8 Yearsyrs
Support Specialist Team Leader Account Manager
Client Services Manager
7 Yearsyrs
Support Specialist Executive Assistant Account Executive
Relationship Manager
6 Yearsyrs
Support Specialist Executive Assistant Project Manager
Quality Manager
11 Yearsyrs
Billing Specialist Analyst Senior Software Engineer
Technical Manager
7 Yearsyrs
Billing Specialist Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Billing Specialist Licensed Practical Nurse Clinical Research Coordinator
Data Manager
6 Yearsyrs
Data Specialist Office Manager Business Owner
Entrepreneur
5 Yearsyrs
Data Specialist Network Administrator Level Senior Technician
Senior Support Analyst
6 Yearsyrs
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Do you work as a Data Process Specialist?

Data Process Specialist Demographics

Gender

Female

57.8%

Male

32.2%

Unknown

10.0%
Ethnicity

White

62.8%

Hispanic or Latino

14.3%

Black or African American

12.3%

Asian

7.3%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

50.0%

Portuguese

4.5%

Hebrew

4.5%

German

4.5%

French

4.5%

Greek

4.5%

Bengali

4.5%

Cantonese

4.5%

Mandarin

4.5%

Arabic

4.5%

Afar

4.5%

Russian

4.5%
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Data Process Specialist Education

Schools

University of Phoenix

23.0%

Kaplan University

6.6%

Strayer University

5.7%

Ashford University

4.9%

University of Maryland - University College

4.9%

Montgomery College

4.1%

American InterContinental University

4.1%

Southern New Hampshire University

4.1%

Cleveland State University

4.1%

Community College of Allegheny County

4.1%

Tallahassee Community College

4.1%

Hillsborough Community College

4.1%

University of Alabama at Birmingham

3.3%

Durham Technical Community College

3.3%

Howard University

3.3%

Bowie State University

3.3%

University of Houston

3.3%

Cuyahoga Community College

3.3%

Purdue University

3.3%

Lorain County Community College

3.3%
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Majors

Business

30.0%

Health Care Administration

10.2%

Computer Science

8.6%

Computer Information Systems

5.9%

Criminal Justice

4.4%

Psychology

4.2%

Accounting

4.0%

Communication

3.7%

Management

3.1%

Information Technology

3.1%

Nursing

2.7%

Computer Programming

2.7%

Medical Assisting Services

2.6%

Marketing

2.6%

Human Resources Management

2.2%

Graphic Design

2.2%

General Studies

2.0%

Finance

2.0%

Mathematics

2.0%

Education

1.8%
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Degrees

Bachelors

36.2%

Other

28.6%

Associate

16.0%

Masters

9.4%

Certificate

7.4%

Diploma

1.7%

License

0.3%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$78,000
View Detailed Salary Report
$47,000
Min 10%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$129,000
Max 90%
Best Paying Company
Area Temps
Highest Paying City
Madison, WI
Highest Paying State
Minnesota
Avg Experience Level
3.4 years
How much does a Data Process Specialist make at top companies?
The national average salary for a Data Process Specialist in the United States is $78,223 per year or $38 per hour. Those in the bottom 10 percent make under $47,000 a year, and the top 10 percent make over $129,000.

How Would You Rate The Salary Of a Data Process Specialist?

Have you worked as a Data Process Specialist? Help other job seekers by rating your experience as a Data Process Specialist.

Top Skills for A Data Process Specialist

  1. Data Entry
  2. Database
  3. Data Processing Instructions
You can check out examples of real life uses of top skills on resumes here:
  • Supervised other computer data entry operators to provide continuity and efficiency for clients.
  • Attended a conference (Integrated Programs for Aerospace-Vehicle Design) on database management in distributed processing environments.
  • Created Data Processing instructions and provided seminars for the employees.
  • Demonstrated resourcefulness in attempting to solve problems by reviewing project documentation, correspondence and operating procedures before seeking assistance.
  • Build and maintain collaborative relationships focusing on superior customer service as well as swift issue resolution.

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Top 10 Best States for Data Process Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Rhode Island
  5. Alaska
  6. Minnesota
  7. New Jersey
  8. Virginia
  9. Colorado
  10. Connecticut
  • (528 jobs)
  • (1,134 jobs)
  • (118 jobs)
  • (152 jobs)
  • (94 jobs)
  • (824 jobs)
  • (911 jobs)
  • (1,757 jobs)
  • (709 jobs)
  • (347 jobs)

Top Data Process Specialist Employers

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Jobs From Top Data Process Specialist Employers

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