Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|China Data & Insight Specialist||Dun & Bradstreet, Inc.||Short Hills, NJ||Aug 28, 2015||$155,251|
|Data Analytics Specialist||Airbnb, Inc.||San Francisco, CA||Nov 30, 2015||$150,000|
|Data Specialist||Bloomberg, LP||New York, NY||Jan 08, 2016||$140,000|
|China Data & Insight Specialist (Senior Product Director)||Dun & Bradstreet, Inc.||Short Hills, NJ||Jan 05, 2016||$139,992|
|China Data & Insight Specialist (Senior Product Director)||Dun & Bradstreet, Inc.||Jersey City, NJ||Jan 05, 2016||$139,992|
|Data Analytics Specialist||Airbnb, Inc.||San Francisco, CA||Apr 25, 2016||$135,000|
|Data Analytics Specialist||Airbnb, Inc.||San Francisco, CA||Aug 01, 2015||$135,000|
|Data Analytics Specialist||Airbnb, Inc.||San Francisco, CA||Dec 23, 2016||$135,000|
|Data Specialist||Compugain LLC||McLean, VA||Nov 21, 2016||$134,000|
|Tick Data Specialist||AQR Capital Management, LLC||Greenwich, CT||May 11, 2015||$130,000 -
|Data Analytics Specialist||Airbnb, Inc.||San Francisco, CA||Jan 08, 2016||$130,000|
|Medical Data Specialist||Integrated Resources, Inc.||Woodcliff Lake, NJ||Apr 28, 2016||$125,220|
|SR. Data Intergration Specialist||Iconsoft Inc.||Burlington, MA||Jul 20, 2015||$123,000|
|Data Specialist||IBM India Private Limited||Florham Park, NJ||Feb 02, 2015||$79,737 -
|Data Specialist||IBM India Private Limited||Roseland, NJ||Apr 03, 2016||$79,736 -
|Data Specialist||IBM India Private Limited||Agoura Hills, CA||Sep 01, 2015||$79,576|
|Data Specialist||IBM India Private Limited||Agoura Hills, CA||Jun 18, 2016||$79,576|
|Integrity Data Specialist||Technip USA, Inc.||Houston, TX||Sep 02, 2015||$79,186|
|Data Specialist||IBM India Private Limited||Denver, CO||Aug 31, 2016||$78,187|
|Data Specialist||IBM India Private Limited||Denver, CO||Aug 23, 2016||$78,187|
|Decision Support Data Specialist||Methodist Lebonheur Healthcare||Memphis, TN||Jan 05, 2016||$71,261|
|Data Warehosing Specialists||Larsen & Toubro Infotech Limited||Hoboken, NJ||Sep 04, 2015||$71,220|
|Data Specialist AB Initio||IBM India Private Limited||Piscataway, NJ||Jul 15, 2015||$70,304 -
|Data Specialist AB Initio||IBM India Private Limited||Piscataway, NJ||Sep 01, 2015||$70,304 -
|Data Specialist AB Initio||IBM India Private Limited||Piscataway, NJ||Aug 27, 2015||$70,304 -
|Data Specialist AB Initio||IBM India Private Limited||Piscataway, NJ||Aug 26, 2015||$70,304 -
|Data Specialist||IBM India Private Limited||Piscataway, NJ||Jul 13, 2016||$70,304 -
|Data Specialist AB Initio||IBM India Private Limited||Piscataway, NJ||Aug 18, 2015||$70,304 -
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