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The differences between data support specialists and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data support specialist and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $49,083 average annual salary of a data support specialist.
The top three skills for a data support specialist include qa testing, data support and data analysis. The most important skills for a support lead are customer service, cash management, and POS.
| Data Support Specialist | Support Lead | |
| Yearly salary | $49,083 | $86,816 |
| Hourly rate | $23.60 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 182,515 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a data support specialist is to manage sensitive and confidential electronic data and ensure the accuracy of data being entered into the database. You will be responsible for assisting in the maintenance, implementation, and support of technology, assessment, and instruction that requires data entry. In addition, you will be developing and preparing user materials for instruction reference and documentation. Other duties that you will perform include identifying issues with software applications and resolving them, providing administrative support to the department director, and responding to inquiries related to software applications.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Data support specialists and support leads have different pay scales, as shown below.
| Data Support Specialist | Support Lead | |
| Average salary | $49,083 | $86,816 |
| Salary range | Between $30,000 And $78,000 | Between $63,000 And $118,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Virtusa | Apple |
| Best paying industry | - | - |
There are a few differences between a data support specialist and a support lead in terms of educational background:
| Data Support Specialist | Support Lead | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between data support specialists' and support leads' demographics:
| Data Support Specialist | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 41.6% Female, 58.4% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |