Posting Type
Hybrid/Remote
This role will be the end-to-end process subject matter expert, own Zuora platform operations, and lead project teams supporting our Billing/Collections and Revenue Accounting teams' initiatives. The Manager, Finance Systems will partner closely with IT to ensure quality integrity and seamless integration throughout the data lifecycle with Salesforce CPQ, upstream, and Workday Financials, downstream. The ideal candidate will have high fluency in both functional and technical discussions with the gumption to develop flexible, future-proof solutions in this critical area of the business.
This role reports to the Director, Financial Systems and can be remote with some travel expectations
Job Description and Requirements
Responsibilities
Administer and own configuration of Zuora platform (Billing and Revenue/RevPro) to meet business needs and support scalable growth
Lead and execute roadmap objectives increasing accuracy and efficiency
Champion innovation and automation through AI and other intelligent solutions
Triage and identify bug fixes required for Zuora while working with 3rd party resources
Participate in all stages of the SDLC, from QA to UAT, for Zuora-related fixes and dependent system impacts
Maintain tight collaboration with key cross-functional stakeholders and drive alignment
Ensure compliance controls satisfy audit and SOX requirements
Requirements
Bachelor's degree in Computer Science, Information Systems, Finance, or related fieldor equivalent experience
8+ years of combined hands-on technical financial systems experience including Zuora Billing and Zuora Revenue/RevPro
In depth functional knowledge of 606 Revenue Recognition standards
Demonstrated ability to partner effectively with business and technical teams
Solid understanding of data reporting tools
Integration experience with Salesforce CPQ, Workday Financials, and Adaptive a plus
Exceptional attention to detail
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$116,000 and $174,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Suggested Skills:
Agile Methodology, Application Management, Cloud Computing, DatabaseManagement, DevOps, Information Technology Operations, Project Management, Software Development, Software Development Life Cycle (SDLC), Vendor Management
$73k-91k yearly est. 1d ago
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Manager, Data & Electronic Giving
Unitedwaycleveland
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
DataManagement
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$77k-115k yearly est. Auto-Apply 60d+ ago
Commercial Lending Systems Manager
Northwest Bank 4.8
Columbus, OH
The Commercial Lending SystemsManager is responsible for the development and supervision of the Commercial Lending Systems team members. This person will provide overall leadership to the department and serve as additional support in the absence of any team member.
Essential Functions
Provide leadership for the Commercial Lending Systems team members
Monitor to ensure re-occurring tasks are performed
Ensure total document and data integrity attributes to comply with CECL data points
Collaborate with key strategic partners as needed (i.e. Third-party vendors, Compliance, Legal, Credit, and Lending departments)
Establish and negotiate contracts or contract amendments with third party vendors
Identify and develop appropriate SOX controls to mitigate risk
Create, adjust, and maintain performance metrics for headcount, Service Level agreements, and efficiency
Manage, research, and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLAs)
Identify risks and develop plans to mitigate
Conduct, or participate in, the hiring, coaching, developing and supervising of team members, including one-on-one progress and coaching sessions and identifying and training team members that demonstrate high potential for succession planning purposes
Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
Develop, manage and implement the ongoing design of operations, servicing, and documentation procedures, method and work systems, accountable for updates to department procedures according to Northwest's established guidelines
Serve as point person in the preparation of responses to examiners, auditors, and internal audit as requested
Create and maintain the Business Continuity Plan for the department
Monitor reports to assure timely resolution of system exceptions
Drive technical improvements of the appropriate loan support systems
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Lead special projects as assigned
Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues
Display corporate leadership in support of the strategic plan, including providing recommendations regarding future direction
Contribute as an active member of the Shared Services Management team
Education, Experience and Skills preferred
Bachelor's degree in business administration / finance
8-12 years of experience in Banking
8-12 years of managerial experience
Experience as a system administrator for any of the following: Abrigo, CreditLens, nCino, LaserPro
Experience as a system administrator for CRM platforms
This position is based onsite Monday - Thursday with Friday as an optional work from home day.
#LI-CW
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$102k-127k yearly est. Auto-Apply 31d ago
Delivery Manager
Hub Group 4.8
Cleveland, OH
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Responsibilities & Duties:
Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
Assist with the training / on boarding of new hires
Assist with the re-training and quality performance evaluation of current employees
Investigate customer damage concerns for root cause analysis
Ensure all company SOP's are adhered to
Adhere to all company forklift safety policies
Report safety concerns or damages noted on the forklift to a manager/supervisor
Address OSDM during loading/unloading with cargo handler/manager/supervisor
Collaborate with local managers on corrective action plans
Must be willing to work various shifts and days as necessary
Other duties as assigned
Requirements:
High school diploma or GED equivalent
Organizational and prioritization skills
Self-motivated and maintains a high level of energy
Strong verbal and personal communication skills
Ability to communicate effectively verbally and in writing.
Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
Ability to carry out assigned task to their completion and meet deadlines
Ability to pass forklift and hazardous certifications yearly.
Ability to lift and pull cargo which weights 70lbs or less
Ability to work under pressure and problem solve
Ability to read and understand industry documents (container load plans, bill of lading, bonded documents
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
General computer skills - Microsoft Office, Outlook, AS400
Strong verbal and written communication skills
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group job postings are posted on our career site: ********************************
$108k-158k yearly est. Auto-Apply 11d ago
Organizational Change Manager Level 1
Apidel Technologies 4.1
Blue Ash, OH
Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results. This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
Refine, lead and execute OCM plans
Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
Document online training materials
Strong interpersonal communication skills, both verbal and written.
Proven problem solving and organizational skills.
Demonstrated ability in team motivation and delegation.
Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
Key Responsibilities
Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
Present solutions to multiple stakeholders for review and feedback
Ensure final products are developed within specifications for desired channels, and technical writing is accurate
Measure progress/behaviors and apply pivot approach if necessary
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
Coordinate, conduct, and measure training deployment and competencies
Develop training and supporting user materials through an internal portal (Confluence)
Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
Execute Change Management while supporting Change Management practices
Note to Vendors
Remote/hybrid/fully in office: Remote/Hybrid
Top 3 Skills: Change Management Frameworks (ex: Prosci), Project Management, Stakeholder Engagement
Soft Skills needed: Leadership, Problem-Solving, Adaptability
Interview process - virtual interviews to start asap
Prescreening - 5 video interview questions and a game
$91k-119k yearly est. 10d ago
Human Capital Management Manager (20026772)
Dasstateoh
Ohio
Human Capital ManagementManager (20026772) (2600009J) Organization: Rehabilitation & Correction - Operation Support CenterAgency Contact Name and Information: ************************** Unposting Date: Jan 26, 2026, 4:59:00 AMWork Location: DRC Central Office-Fran-ODOT 1980 West Broad Street Columbus 43223Primary Location: United States of America-OHIO-Franklin County Compensation: 39.22Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Human ResourcesTechnical Skills: Hiring and Onboarding, Interviewing, Human Resources, Management, Payroll/Benefits AdministrationProfessional Skills: Analyzation, Coaching, Critical Thinking, Managing Meetings, Performance Management Agency Overview Who We Are… Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others. What We Do… The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future. To learn more about our agency, please visit our website at **************** Are You Ready? We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you'll ever find with a work family that is second to none! Job DutiesLocation TBDServes as the Agency Human Resources Manager of Compensation and Benefits on behalf of agency Responsibly directs implementation of comprehensive statewide compensation and benefits programs for all institutions, Operation Support Center and the Division of Parole and Community Services including but not limited to: OAKS payroll time and labor and Kronos timekeeping, payroll files, military leave, adoption/childbirth leave, leaves of absence, occupational injury leave, workers' compensation and salary continuation, disability, health, dental, vision and life insurance Ensures and monitors Compensation and Benefits Unit activities for compliance with state and federal rules, regulations, policies, procedures, bargaining unit contracts and Department of Administrative Services (DAS) directives Advises lower-level Human Capital Management (HCM) staff on complex questions and/or issues related to Human Resources (HR) programs Provides technical advice, assistance and consultation to agency Director, Assistant Director, deputy directors, regional supervisors, bureau chiefs, department heads and managers on HR related DRC policies, procedures, practices, administrative regulations, federal and state law (e.g., Ohio Revised Code, Fair Labor Standards Act, EEO and Affirmative Action Laws), bargaining unit agreements, memorandums of understanding and other directives Analyzes agency processes and confers with agency managers to determine personnel needs and address issues Serves as liaison with DAS (e.g., Personnel Services, Classification and Compensation, Office of Collective Bargaining), Office of Budget and Management, Attorney General's Office, State Personnel Board of Review, DRC Labor Relations, EEO, Corrections Training Academy and Employment law attorneys Represents the agency before State Personnel Board of Review, in arbitration and mediation, and/or for various memorandums of understanding and other directives Analyzes agency processes and confers with agency managers to determine personnel needs and address issues Directly supervises HR staff Assigns, reviews and approve work for content and accuracy Responds to questions and concerns and resolves problems Disseminates and interprets policy and procedures Prioritizes and approves schedules and itineraries Approves requests for leave, overtime, compensatory time, attendance records and travel expenses Identifies training needs and conducts or arranges training opportunities (e.g., on-the job and in-service) Writes employee goals and completes and conducts timely performance evaluation reviews Conduct staff meetings Establishes and/or oversees office recordkeeping and other support activities Research and respond to sensitive, complex and routine inquiries and complaints Reviews requests for sensitive information and handles sensitive telephone and face-to-face contacts with employees, managers, public and government officials Responds to requests from employers and government officials Participate in committees involved in researching and developing new personnel programs or procedures or to revise existing ones Maintains on-going communications with other state agencies and departmental divisions Prepares and/or oversees preparation of various HR documents for director, assistant director, deputy directors, or other executive staff Replies to surveys and telephone inquiries Prepares various human resources status reports and studies Receives training on initial and on-going basis in areas of human resources, labor relations/collective bargaining, human resources development, quality initiatives, EEO and other related areas to keep current of changes in policies, procedures and laws and their impact on assigned areas Develop survey instruments, manuals and publications Works with Information Technology department on updating forms and developing databases Conducts interviews, orientation, and training as needed Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications4 yrs. exp. in human resources. -Or completion of undergraduate core program in human resources, business or public administration; 24 mos. exp. in human resources which included 12 mos. exp. in supervisory &/or management principles & techniques. -Or 12 mos. exp. as Human Capital Management Senior Analyst, 64613. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Human ResourcesSupplemental InformationApplication Procedures: In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.) When completing your on-line Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application.You can check the status of your application by signing into your profile on this website.We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often.If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview.The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.Pre-Employment Drug Testing:All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.Pre-Employment Background Investigation:The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.The Ohio Department of Rehabilitation and Correction is prohibited from hiring: Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent; Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism; Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$94k-144k yearly est. Auto-Apply 18h ago
Delivery Manager
Hub Group, Inc. 4.8
Cleveland, OH
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Responsibilities & Duties:
* Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
* Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
* Assist with the training / on boarding of new hires
* Assist with the re-training and quality performance evaluation of current employees
* Investigate customer damage concerns for root cause analysis
* Ensure all company SOP's are adhered to
* Adhere to all company forklift safety policies
* Report safety concerns or damages noted on the forklift to a manager/supervisor
* Address OSDM during loading/unloading with cargo handler/manager/supervisor
* Collaborate with local managers on corrective action plans
* Must be willing to work various shifts and days as necessary
* Other duties as assigned
Requirements:
* High school diploma or GED equivalent
* Organizational and prioritization skills
* Self-motivated and maintains a high level of energy
* Strong verbal and personal communication skills
* Ability to communicate effectively verbally and in writing.
* Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
* Ability to carry out assigned task to their completion and meet deadlines
* Ability to pass forklift and hazardous certifications yearly.
* Ability to lift and pull cargo which weights 70lbs or less
* Ability to work under pressure and problem solve
* Ability to read and understand industry documents (container load plans, bill of lading, bonded documents
Skills:
* Ideal candidate will possess a "can do" attitude with a "will do" work ethic
* Must have the ability to work in a fast paced environment
* General computer skills - Microsoft Office, Outlook, AS400
* Strong verbal and written communication skills
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
* Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
* Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
* Hub Group job postings are posted on our career site: ********************************
$108k-158k yearly est. Auto-Apply 11d ago
Marketing Data Manager
Case Western Reserve University 4.0
Cleveland, OH
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $56,395 and $71,340, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
The Marketing DataManager is a key strategic staff member working to directly impact the application rate, admit rate, yield, revenue, student satisfaction and retention goals of the Enrollment Management Division. The marketing datamanager ensures the strategic, accurate and timely delivery of all marketing messages to prospective students and applicants, parents of prospective students and applicants, high school guidance counselors, community based organizations and alumni across multiple channels including direct mail, e-mail, text messages and social media platforms on behalf of the units of the Enrollment Management Division (Office of Undergraduate Admission, Office of University Financial Aid (undergraduate), Enrollment Operations, Strategic Marketing and Communications, Pre-Collegiate Summer Programs and the Vice President for Enrollment). This position independently manages project management software, calendars, and communication strategies to execute and ensure projects meet key deadlines. The marketing datamanager creates multiple complex queries to identify intended message recipients (audiences) using various data in an enrollment management content managementsystem. The marketing datamanager plays a significant role on the Enrollment Management Marketing team managing email, direct mail delivery and quality control while researching, writing and designing content, and serving as a key advisor to the Director of Recruitment and Strategic Initiatives. This position is 40% remote.
ESSENTIAL FUNCTIONS
* Manage quality control and deployment of all email, direct mail and social media based marketing messages that align with the goals established by Enrollment Management leadership. This requires high-level knowledge and understanding of enrollment management and project management technologies/software as well as data, and admissions processes. Responsible for complex queries using various data points and sources available in Slate, the Enrollment Management CRM, in order to identify recipients of specific targeted messages based on the specific message, and in order to achieve intended goals of the specific message. This function requires a clear and distinct understanding of the intended audience and desired outcome of each communication, communication series, and overall communication strategy. The ability to understand and draw from complex databases/ datasets, which include multiple constituencies, to target specific populations is critical. Research, create, and execute queries to ensure the timely and accurate delivery of millions of email messages, direct mail pieces, and text messages delivered annually by the Division of Enrollment Management. Plan, create, and execute queries across highly complex data sets related to Office of Undergraduate Admission, Office of University Financial Aid (undergraduate, graduate and professional), Enrollment Operations, Strategic Marketing and Communications, Pre-Collegiate Summer Programs and the Vice President for Enrollment to ensure the timely and accurate delivery of all direct mail campaigns initiated from the Office of Undergraduate Admission. Responsible for daily review of email campaigns and queries. Regularly evaluate and advise division leadership on opportunities for improved effectiveness of email campaigns based on variables selected, as well as progress toward goals. Monitor the success of campaigns and make recommendations to the Director of Strategic Marketing and Recruitment based on research findings. Provide division leadership with analysis of email deliverability and communication effectiveness including but not limited to open rates, click-through rates, funnel statistics and platform/device metrics as well as make recommendations to improve marketing performance and audience interactions. This requires a level of independent work. Judgement is essential to successfully analyzing data, message content and complex queries. (50%)
* Develop and manage a monthly content calendar for Office of Undergraduate Admissions social media channels which include Facebook, Instagram and Twitter. Independently develop and pitch content ideas to the director. Research stories and contact students and campus members for content. Develop content and review submitted content. Post and monitor content daily or multiple times a day on Twitter, Instagram and Facebook depending on content availability and enrollment management goals. Independently determine content to retweet/repost content daily to enhance interactions and engagement on admission accounts. Review and manage content for accessibility standards and compliance. Work collaboratively with University Marketing and Communications to coordinate content and develop ideas that reach the various audiences impacted by Undergraduate Admission goals. Manage relationships with campus community to encourage university partnership in social media takeovers and engagement with admission content. Review and monitor account performance daily with the goal of building followers and enhancing content performance for the goals of recruitment and retention. Monitor and respond to appropriate engagement on the accounts. Monitor social media trends. (10%)
* Plan, develop and deploy online registration forms and provide datamanagement for Scholarship Programs, Campus Open Houses, Off-Campus Information Sessions and Special Programs. Plan communication sequences to optimize attendance at events and to maximize applications for scholarship programs, off-campus recruitment events and on-campus events. Monitor registrations of on and off-campus events and scholarship programs and modify existing communication campaigns as needed to achieve strategic goals. (10%)
* Research and write compelling content (including copy and headlines) as well as select and edit photography for web content for the Office of Undergraduate Admission and in collaboration with the Office of Orientation and New Student Transitions and Office of University Financial Aid. Independently develop and pitch story ideas to leadership. Liaison with the Office of Orientation and New Student Transitions for weekly meetings, newsletter content, targeted communication, and queries. (6%)
* Work with university-approved vendors to quote and order merchandise and recruitment materials for the division, in alignment with procurement office policies. (6%)
* Play an essential role in the planning and execution of integrated, large-scale, long-term recruitment/marketing campaigns, including making recommendations to the Director of Strategic Marketing based on recruitment goals and past performance of the intended audience. (6%)
* Design, edit and layout basic recruitment materials including letters, invitations, postcards, flyers. Develop ad-hoc reports from Enrollment Management Customer Relationship Management software for Director of Strategic Marketing and Communications. Develop ad-hoc data imports/exports from Enrollment Management Customer Relationship Management software. Research and write compelling content (including copy, subjects and headlines) as well as select and edit photography for HTML email communications delivered by the division of enrollment management (including but not limited to: First-Year Newsletter, Parent Newsletter, recruitment email, event promotions), including ensuring cross-platform compatibility and deliverability as well as compliance with CAN-SPAM regulations. Independently develop and pitch story ideas to leadership. Assist in the management of social media accounts that support the application, admit rate, yield, revenue, student satisfaction and retention goals of the Enrollment Management Division, including but not limited to writing status updates, selecting and posting photos/links and responding to questions from other users as well as students and parents. Seek out new, interesting, media content relating to Case Western Reserve University enrollment and higher education. This role is essential in drafting and delivering web, and social media content on behalf of the Office of Undergraduate Admission, Office of University Financial Aid (undergraduate, graduate and profession), Enrollment Operations, Strategic Marketing and Communications, Orientation and New Student Transitions and the Vice President for Enrollment. Proofread/edit/layout official correspondence from the Division of Enrollment Management to ensure accuracy before release. (10%)
NONESSENTIAL FUNCTIONS
Perform other duties as assigned. (2%)
CONTACTS
Department: Collaborative office environment; works as part of a four-member team. Regular contact with all Enrollment Management staff including directors and the vice president to exchange information and verify scope or complexities of data.
University: Regular contact with campus staff, internal communication managers, University Marketing and Communications social media managers, Student Affairs, and Academic Support, including faculty to exchange information and gather content for communications via email, newsletters and social media.
External: Frequent contact with prospective students and their parents/guardians; guidance counselors; university alumni; media inquiries; product vendors; freelance writers, editors, photographers, graphic designers to exchange information.
Students: Regular contact with student office workers; interns; tour guides and student ambassadors to exchange information.
SUPERVISORY RESPONSIBILITY
May be responsible for directing the work of seasonal work-study student employees.
QUALIFICATIONS
Experience: 5 years of work experience in professional communications required. Experience with content managementsystems and project management software required. Experience using Slate to create, schedule and send emails strongly preferred.
Education: Bachelor's degree required; Concentration in marketing, journalism, English, business preferred.
REQUIRED SKILLS
* Experience with content managementsystems and project management software required - Slate experience strongly preferred
* Ability to understand and manage complex datasets related to admission and financial aid.
* Ability to write queries involving multiple variables using complex Boolean logic
* Proven ability to manage deadlines and complex content calendars required
* Proven ability to manage a high volume content calendar of communications including email, text messages, direct mail, social media and other media
* Attention to various details is required
* Excellent written and oral communication skills required; superior organizational, reporting, and analysis skills mandatory. Ability to read, comprehend and synthesize quickly.
* Understanding of undergraduate admission audiences, processes, policies, and procedures as well as enrollment management goals is required
* Ability to work in close quarters with colleagues in a fast-paced, goal driven environment.
* Proficiency on both Windows and MacOS operating systems required
* Experience with Microsoft Office (esp. Excel and Access) and Adobe Creative Suite required
* Experience with HTML, CSS, Javascript and Liquid Markup strongly preferred
* Experience with social media platforms (Facebook, Instagram, Twitter), content development calendars and management tools (Hootsuite), performance management strongly preferred.
* Experience working as part of a team required
* Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
* Ability to meet consistent attendance.
* Ability to interact with colleagues, supervisors, and customers face-to-face while also possessing an ability to work independently and use judgement when completing projects and analyzing complex queries
* Ability to work under pressure and meet deadlines. Individual must be mature, professional, and possess meticulous attention to detail.
* Support for training staff in Slate.
WORKING CONDITIONS
Office setting, with meetings and activities in buildings throughout the campus. Occasional conference travel may require airline, hotel and rental car reservations. Ability to work outside regular business hours to maintain deadlines, oversee social media engagements and to respond to fast-changing competitive environment is possible. This position is 40% remote.
Hybrid Eligibility
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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$56.4k-71.3k yearly 4d ago
Manager, O2C Financial Systems (Zuora)
Relativity Oda 4.7
Ohio
Posting Type
Hybrid/Remote
This role will be the end-to-end process subject matter expert, own Zuora platform operations, and lead project teams supporting our Billing/Collections and Revenue Accounting teams' initiatives. The Manager, Finance Systems will partner closely with IT to ensure quality integrity and seamless integration throughout the data lifecycle with Salesforce CPQ, upstream, and Workday Financials, downstream. The ideal candidate will have high fluency in both functional and technical discussions with the gumption to develop flexible, future-proof solutions in this critical area of the business.
This role reports to the Director, Financial Systems and can be remote with some travel expectations
Job Description and Requirements
Responsibilities
Administer and own configuration of Zuora platform (Billing and Revenue/RevPro) to meet business needs and support scalable growth
Lead and execute roadmap objectives increasing accuracy and efficiency
Champion innovation and automation through AI and other intelligent solutions
Triage and identify bug fixes required for Zuora while working with 3rd party resources
Participate in all stages of the SDLC, from QA to UAT, for Zuora-related fixes and dependent system impacts
Maintain tight collaboration with key cross-functional stakeholders and drive alignment
Ensure compliance controls satisfy audit and SOX requirements
Requirements
Bachelor's degree in Computer Science, Information Systems, Finance, or related field or equivalent experience
8+ years of combined hands-on technical financial systems experience including Zuora Billing and Zuora Revenue/RevPro
In depth functional knowledge of 606 Revenue Recognition standards
Demonstrated ability to partner effectively with business and technical teams
Solid understanding of data reporting tools
Integration experience with Salesforce CPQ, Workday Financials, and Adaptive a plus
Exceptional attention to detail
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$116,000 and $174,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Suggested Skills:
Agile Methodology, Application Management, Cloud Computing, DatabaseManagement, DevOps, Information Technology Operations, Project Management, Software Development, Software Development Life Cycle (SDLC), Vendor Management
$74k-92k yearly est. Auto-Apply 41d ago
Manager, Data & Electronic Giving
United Way of Greater Cleveland 3.7
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
DataManagement
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$49k-64k yearly est. 22d ago
Manager, Data & Electronic Giving
United Way of Greater Cleveland 3.7
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
DataManagement
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.