Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Head of Data Technology and Analytics||Elettranova, Inc.||San Francisco, CA||Jan 15, 2015||$250,440|
|Director, Training & Data Technologies||Intuitive Surgical Operations, Inc.||Sunnyvale, CA||Aug 22, 2015||$153,200 -
|Global Data Technical Lead||Abbott Laboratories||Parkersburg, IL||Jul 02, 2015||$140,550|
|Global Data Technical Lead||Abbott Laboratories||Parkersburg, IL||Jul 15, 2016||$137,999|
|Business Intelligence Data Technologist||Chateaux Software||Westport, CT||Feb 11, 2013||$125,000|
|Data Solutions-Technical Lead||AIG PC Global Services, Inc.||Berkeley Heights, NJ||Jun 01, 2015||$121,300|
|Data Solutions-Technical Lead||AIG Employee Services, Inc.||Berkeley Heights, NJ||Jan 01, 2016||$121,300|
|Data Solutions-Technical Lead||AIG Technologies, Inc.||Berkeley Heights, NJ||Jun 20, 2016||$121,300|
|Master Data Mangement (MDM) Solution Technical LEA||Teradata Operations, Inc.||Irving, TX||Dec 03, 2010||$120,000|
|Big Data Technical Lead||Asurion LLC||Nashville, TN||Jan 26, 2016||$118,000|
|Systems Programmer, Big Data Technologies (Database Architec||Autodesk, Inc.||San Rafael, CA||Dec 30, 2016||$109,725|
|Systems Programmer, Big Data Technologies (Database Architect)||Autodesk, Inc.||San Rafael, CA||Oct 17, 2016||$109,725|
|Data Technical Lead||Diageo North America, Inc.||Norwalk, CT||Sep 12, 2010||$101,630 -
|Technologist, Data Analysis||Liberty Mutual Insurance Company||Portsmouth, NH||Feb 08, 2011||$101,192 -
|Geological Data Technicians||Jigsaw Technologies, Inc.||Tucson, AZ||Mar 19, 2010||$90,000|
|Technical Data Annalyst||DEX One Service, Inc.||Santa Monica, CA||Oct 15, 2012||$90,000 -
|Manager of Data and Technology||Medcom Solutions, Inc.||Pittsburgh, PA||Sep 26, 2016||$88,200|
|Analyst, Reference Data IT||Barclays Capital Services Inc.||Jersey City, NJ||Oct 01, 2010||$80,000 -
|Data Solutions, Technical Lead||84.51 LLC||Cincinnati, OH||Jun 30, 2015||$75,000 -
|Manager of Data & Technology||Education Analytics, Inc.||Madison, WI||Feb 01, 2014||$73,254|
|Manager of Data & Technology||Education Analytics, Inc.||Madison, WI||Sep 10, 2014||$72,509 -
|Director of Data & Information Technology||Aylynn Maritime, LLC||Oakland Park, FL||Sep 20, 2016||$65,000|
|Geological Data Technicians||Geoscience Earth & Marine Services, Inc.||Houston, TX||Apr 01, 2008||$62,483|
|Geological Data Technicians||Cggveritas Services Holding (U.S.) Inc.||Austin, TX||Jan 27, 2009||$62,483|
|Associate Data Technologies Engineer||Digital River, Inc.||Minnetonka, MN||Jan 08, 2016||$60,757|
|Data Loading Technician||Catalyst Repository Systems||Denver, CO||Sep 10, 2013||$57,500|
|Geological Data Technicians||Core Laboratories LP||Denver, CO||Dec 23, 2011||$56,680 -
|Geological Data Technicians||Weatherford International||Shenandoah, TX||Dec 30, 2010||$55,370 -
|Geochemical Data Technician||Weatherford International Inc.||Shenandoah, TX||Oct 01, 2009||$53,361|
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