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Become A Data Technician

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Working As A Data Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $62,483

    Average Salary

What Does A Data Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Data Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Data Technician jobs

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Data Technician Career Paths

Data Technician
Technical Support Technician Technician Specialist
Account Manager
5 Yearsyrs
Network Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Data Center Technician Data Center Engineer Data Center Operator
Data Center Manager
9 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Information Technology Technician Information Technology Specialist Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Technical Support Technician Systems Administrator Engineer
Engineering Manager
10 Yearsyrs
Network Administrator Systems Analyst
Information Systems Manager
6 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Technician Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Lead Technician Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Data Analyst Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Data Analyst Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Analyst Senior Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Systems Administrator Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Telecom Technician 3.6 years
Network Technician 3.1 years
Data Technician 3.0 years
Program Technician 3.0 years
MIS Technician 2.7 years
LAN Technician 2.7 years
Technician 2.6 years
Data Specialist 2.5 years
On-Site Technician 2.4 years
Field Technician 2.4 years
Network Installer 2.2 years
Phone Technician 1.8 years
Junior Technician 1.6 years
Top Employers Before
Technician 9.1%
Internship 6.1%
Cashier 4.8%
Manager 3.1%
Top Employers After
Technician 8.2%
Manager 4.0%

Data Technician Demographics

Gender

Male

62.4%

Female

35.8%

Unknown

1.8%
Ethnicity

White

79.7%

Hispanic or Latino

10.7%

Asian

7.4%

Unknown

1.5%

Black or African American

0.7%
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Languages Spoken

Spanish

51.2%

Carrier

11.0%

German

6.3%

French

5.5%

Mandarin

3.1%

Italian

3.1%

Chinese

3.1%

Russian

2.4%

Japanese

2.4%

Greek

1.6%

Tagalog

1.6%

Portuguese

1.6%

Cantonese

1.6%

Swedish

0.8%

Telugu

0.8%

Turkish

0.8%

Romanian

0.8%

Lakota

0.8%

Hindi

0.8%

Hmong

0.8%
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Data Technician Education

Schools

University of Phoenix

24.5%

Strayer University

7.3%

Midlands Technical College

6.1%

University of Washington

5.7%

Houston Community College

4.2%

Kaplan University

4.2%

Northern Virginia Community College

4.2%

University of Utah

3.8%

Liberty University

3.8%

University of North Carolina at Greensboro

3.4%

Ashford University

3.4%

Texas State University

3.4%

University of Wyoming

3.4%

Duke University

3.4%

University of Denver

3.4%

Tulsa Community College

3.1%

Webster University

3.1%

Community College of the Air Force

3.1%

West Virginia University

3.1%

South University

3.1%
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Majors

Business

20.5%

Computer Science

11.7%

Information Technology

9.3%

Computer Information Systems

6.6%

Electrical Engineering

6.3%

Computer Networking

5.1%

Criminal Justice

4.5%

Communication

4.3%

Health Care Administration

3.6%

Electrical Engineering Technology

3.6%

Management

3.4%

Psychology

3.2%

Geography

3.1%

Accounting

2.8%

General Studies

2.6%

Information Systems

2.1%

Biology

1.9%

Nursing

1.9%

Marketing

1.8%

Liberal Arts

1.7%
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Degrees

Bachelors

34.8%

Other

28.1%

Associate

17.4%

Masters

11.1%

Certificate

5.7%

Diploma

1.7%

Doctorate

0.9%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Data Technician Salaries

Job Title Company Location Start Date Salary
Business Intelligence Data Technologist Chateaux Software Westport, CT Feb 11, 2013 $125,000
Technologist, Data Analysis Liberty Mutual Insurance Company Portsmouth, NH Feb 08, 2011 $101,192 -
$154,000
Data Archtech Byteware Inc. Plymouth Meeting, PA Mar 01, 2015 $90,000
Geological Data Technicians Jigsaw Technologies, Inc. Tucson, AZ Mar 19, 2010 $90,000
Geophysical Data Technician de Groot-BRIL Earth Sciences, USA, LLC Sugar Land, TX Aug 27, 2015 $70,000
Geophysical Data Technician de Groot-BRIL Earth Sciences, USA, LLC Sugar Land, TX Aug 25, 2014 $70,000
Geological Data Technicians Cggveritas Services Holding (U.S.) Inc. Austin, TX Jan 27, 2009 $62,483
Geological Data Technicians Geoscience Earth & Marine Services, Inc. Houston, TX Apr 01, 2008 $62,483
Data Loading Technician Catalyst Repository Systems Denver, CO Sep 10, 2013 $57,500
Geological Data Technicians Core Laboratories LP Denver, CO Dec 23, 2011 $56,680 -
$60,715
Geological Data Technicians Weatherford International Shenandoah, TX Dec 30, 2010 $55,370 -
$72,000
Geochemical Data Technician Weatherford International Inc. Shenandoah, TX Oct 01, 2009 $53,361
Data Technician Associate RVM Enterprises, Inc. New York, NY Sep 17, 2012 $52,000
Geophysical Data Technician Continental Laboratories, Inc. Houston, TX Aug 15, 2014 $50,000
Geological Data Technicians Weatherford International Houston, TX Dec 14, 2010 $49,500 -
$74,200
Geophysical Data Technician de Groot-BRIL Earth Sciences USA LLC Sugar Land, TX Jul 12, 2015 $48,880
Geological Data Technicians University of Alaska Fairbanks, AK Feb 04, 2011 $47,611 -
$51,000
Data Technician Jackson State University Jackson, MS Oct 01, 2012 $40,000
Laboratory/Research Data Technician Research Corporation of The University of Hawaii Urban Honolulu, HI Dec 17, 2013 $39,131
Geotechnical Data Technician KMA Consulting Engineers, Inc. Medford, NJ Sep 01, 2010 $38,000
Geotechnical Data Technician KMA Consulting Engineers, Inc. Medford, NJ Sep 15, 2010 $38,000

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Top Skills for A Data Technician

AccessDatabaseFiberOpticCablesDataEntryHardwareInternetTelephoneRoutineProblemsTroubleShootingPhoneCallsTechnicalSupportCustomerServiceWindowsXPTerminateCat5VideoSetupCoaxCat6VoipPatchPanels

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Top Data Technician Skills

  1. Access Database
  2. Fiber Optic Cables
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Analyzed and input data collected into Palm III palm pilots to be downloaded into an Access database.
  • Installed Cat5, coax, and fiber optic cables for LAN Network computer systems.
  • Assist with review of data entry conventions Train staff on study specific guidelines and procedures.
  • Fixed hardware and software installation for individual and corporate users, including resolving network issues for wireless data consumers.
  • Resolved Windows related issues, Internet Explorer issues and other PC software related issues.

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