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Data Technician remote jobs - 146 jobs

  • Field Technician

    Trillium Construction Services

    Remote job

    Trillium Construction is now hiring Fleet Technicians! We are looking for Fleet Technicians to support the field operation, diagnostics, and maintenance of our robotic and high-tech mechanical fleet assets in and around the Austin area. This role requires a unique combination of hands-on mechanical repair, computer diagnostics, and robotics troubleshooting. Compensation: - $40/hour - Company Vehicle Field Service & Inspections -Travel to remote job sites to perform preventive and corrective maintenance on fleet assets. -Conduct physical and electronic inspections of robotics platforms and heavy machinery. -Complete standardized inspection checklists with accuracy and completeness. Diagnostics & Repair -Use laptops and diagnostic tools to interface with robotic systems, run scripts, and assess performance. -Troubleshoot and repair hardware components including wiring, connectors, sensors, and control boards per engineering guidance. -Perform field-based mechanical repairs and software checks. Reporting & Communication -Accurately document service activities, diagnostics, and parts usage in company systems. -Report findings to his Manager and the Engineering team with clear, concise technical communication. -Participate in virtual sync meetings with Engineering and Ops teams, including off-hours sessions (e.g., late-night West Coast calls). Travel & Scheduling -This position must be available for long-distance day travel (100+ miles) and multi-day out-of-state work as needed. -Flexibility is required to adjust to varying equipment deployment and service schedules, including early mornings or weekends when necessary. Apply now! Position Qualifications Required Skills & Experience -Demonstrated experience and strong interest in computers, robotics, and technology. -Skilled in diagnosing and repairing mechanical and electronic systems. -Ability to read and interpret schematics, technical procedures, and wiring diagrams. -Field-capable and comfortable working in rugged, outdoor, or dirty conditions. -Excellent attention to detail and the ability to notice small discrepancies. -Clear written and verbal communication skills. -Adaptable to changing requirements and high ambiguity environments. -Ability to interface with Engineering teams and explain findings in non-technical language as needed. -Some travel may exceed 100 miles/day or require overnight stays.
    $40 hourly 5d ago
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  • Lead, Scientific Data Workflow Automation - Remote

    Tetrascience

    Remote job

    A scientific data solutions company in Boston seeks a leader for its Scientific Data Workflow Automation team. The ideal candidate has 8+ years in Python, experience in Life Sciences, and strong management skills. This role involves managing teams, coordinating projects, and facilitating agile development. Benefits include unlimited PTO and 100% employer-paid health benefits. Remote work options are available. #J-18808-Ljbffr
    $107k-144k yearly est. 6d ago
  • Market Data Lead

    Wellington Management Company 4.9company rating

    Remote job

    # **Wellington Management** offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.# # About the RoleTHE COMPANYTracing our roots to 1928, Wellington Management Company, LLP is one of the world's largest independent investment management firms. With US$1 trillion in assets under management as of 30 September 2018, we serve as a trusted adviser to institutional clients and mutual fund sponsors in over 60 countries. Our innovative investment solutions are built on the strength of proprietary, independent research and span the global capital markets, including equity, fixed income, multi-asset, and alternative strategies. As a private partnership whose sole business is investment management, our long-term views and interests are aligned with those of our clients. We are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative, and inclusive culture because we believe multiple perspectives lead to more informed investment and business decisions. As an Equal Opportunity Employer, we welcome people with diverse life experiences, fresh ideas, and specialized subject-matter expertise.THE POSITIONThe Lead, Market Data Services will be a strategic leader within Wellington Management's Market Data Services team. This role is responsible for driving the delivery of high-impact, cost-effective market data solutions while ensuring operational excellence and compliance. The ideal candidate will bring deep expertise in market data management, strong vendor negotiation skills, and the ability to lead cross-functional initiatives that align with the firm's business priorities.RESPONSIBILITIES* Lead the execution and continuous improvement of the firm's market data program ensuring alignment with business needs.* Oversee the full lifecycle of market data changes including onboarding, renewals, cancellations, and modifications, ensuring minimal disruption and maximum value.* Manage inventory systems and invoice workflows with precision, ensuring accuracy, timeliness, and compliance with budgetary targets.* Own relationships with key market data providers, lead contract negotiations, and monitor vendor performance to ensure service quality and value.* Ensure accurate reporting of exchange data usage in accordance with licensing agreements and regulatory requirements.* Serve as a key point of contact for investment teams and business units, providing expert guidance and support for market data needs.* Maintain and improve systems such as Optimize Spend (FITS) and ServiceNow to support workflow efficiency and data integrity.* Contribute to the annual budgeting process through detailed usage analysis, cost forecasting, and strategic recommendations.* Promote effective use of market data tools through user training and support, driving adoption and maximizing ROI.QUALIFICATIONS* Deep financial and market data services expertise with demonstrated leadership in managing complex vendor relationships.* Strong knowledge of market data vendors (e.g., Bloomberg, FactSet, LSEG, ICE) and licensing structures; familiarity with exchange rules and reporting requirements.* Prior experience with Optimize Spend strongly preferred. Experience with Power BI, Tableau and ServiceNow is a plus.* Excellent verbal and written communication skills with the ability to influence stakeholders and bridge business and technical needs.* Proven ability to lead initiatives, drive process improvements, and collaborate across departments in a fast-paced environment.* High attention to detail with a disciplined approach to data management and operational execution.* Proactive and resourceful with a strong commitment to continuous improvement and delivering high-quality outcomes.* Experience with soft dollar regulations and procedures a plus Not sure you meet 100% of our That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.*As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to* *race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law***.* If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at ************************************.*At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry.We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is:USD 90,000 - 180,000This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.Base salary is only one component of Wellington's total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time) We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term. #J-18808-Ljbffr
    $116k-146k yearly est. 3d ago
  • Data Technician - West Region

    Staley Technologies

    Remote job

    Full-time Description Dispatched from home and assigned to a regional office. You can work from anywhere due to our nationwide footprint and your personal vehicle can stay in the driveway. This position is will report to our West Region: CA, AZ, NV, UT, CO, NM and other states as needed. We are excited to offer exciting opportunities for dynamic and skilled Electricians and Data Technicians, ranging from Level 1 roles with one or more years of experience to Leads with five or more years of service. At Staley, we value individuals who demonstrate responsibility, initiative, and excellent communication skills. These qualities are crucial for success, especially for our technicians in the field who collaborate closely with managers and colleagues to coordinate work schedules, tools, and materials. While the location of your home residence is not a critical factor for the role, travel is a requirement. Although out-of-town trips are typically of shorter duration, our fast-paced company demands quick dispatch readiness. Flexibility is key, as our customer base requires us to adapt to varying work schedules, including days, nights, weekends, and some holidays. Join our team and be part of a dynamic environment where your skills and dedication will thrive! To learn more about Staley visit our website at ************************************** BENEFITS Remote position (work or dispatch from your current area) Medical, Dental, Vision, FSA, 401K, Life, Short Term and Long-Term Disability Company vehicle and phone expense plan Travel expenses paid, including travel time, fuel, hotel charges, and meal allowances. Our positions provide exposure to some of the newest technology available, expanding your knowledge and industry skillset. Paid weekly, along with a streamlined, mobile-friendly expense submission process for quicker reimbursement. Responsibilities Design and install fiber and copper cables in retail/commercial settings. Terminate copper and fiber optic cabling. Identify circuits and connect to network equipment. Configure network addresses. Test cable and ensure the accuracy of cable testing, documentation, and storage. Test, troubleshoot, and resolve issues with cable faults. Terminate and dress communications closets according to BICSI standards. Perform cabling and PBX/phone Moves, Adds, or Changes (MAC) Perform troubleshooting of network hardware and implement appropriate solutions. Manage time, material, and people resources throughout project lifecycles. Manage work orders, signoffs, daily log/journal, and other project documentation. Requirements Qualifications Must have at least one year of experience and an aptitude for computer technology and working with your hands. Desired qualifications include three years' industry experience. BISCI or other industry certifications are strongly preferred. PC proficiency, Microsoft Office applications Ability to travel, often extensively and sometimes with little notice. Flexibility to work the hours of the traditional second and third shifts. Must demonstrate the highest standards of ethics and integrity. Strong client/people relationship skills Must have a relatively clean and valid driver's license Meet company standards for pre-employment background checks and drug screening. Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas. Must be able to clearly communicate verbally and in writing with employees and/or clients; manual dexterity required for frequent reaching, climbing, and lifting of objects (typically up to 50 lbs.), and operating power tools. Must have industry-standard hand tools. Safety Sensitive Position In compliance with state and federal guidelines, Staley's has identified safety-sensitive positions to include, but are not limited to Service Technicians (POS Technicians, Electricians, Data Technicians, and other service technicians), and other positions. This vacancy is one of those positions and therefore subject to drug and alcohol testing prior to and during employment with Staley. At Staley, a safety-sensitive position is defined as a job in which the employee is directly responsible for his or her own safety or the safety of other people. It can also refer to a job where an impairment, such as drug or alcohol use, can put a worker or others at risk of harm. At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability, or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests. Salary Description $22-$40 per hour
    $22-40 hourly 60d+ ago
  • Oracle Fusion HRIS Data Technician (Temporary)

    Ignite Consults LLC

    Remote job

    Job DescriptionThe HRIS Data Technician (Temporary) supports HR by performing accurate data entry corrections, position updates, and field standardization in the HR system. Working from instructions provided by senior HR staff, this role ensures employee and position records are updated consistently and correctly to support reliable reporting and day-to-day HR operations. Key Responsibilities Execute HR data entry updates and corrections in the HR system based on direction from senior HR staff. Update and standardize key fields related to: Positions and job attributes Supervisory relationships and reporting lines Department/organizational assignments and other core record fields Perform high-volume, detail-oriented data changes while maintaining accuracy and consistency with HR standards. Validate entries before and after updates to ensure completeness and alignment with instructions. Track completed updates, maintain change logs, and document any exceptions or items requiring HR review. Escalate unclear, conflicting, or incomplete requests to senior HR staff for guidance. Maintain confidentiality and follow data privacy requirements when handling employee information. Required Qualifications Comfort navigating HR systems and working within structured data fields. Strong, accurate data entry skills with high attention to detail. Ability to follow written procedures and senior staff instructions precisely. Experience updating position, job, and supervisory fields (in an HRIS or similar system). Proficiency with Microsoft Office (especially Excel) for tracking work and documenting updates. Strong organization, reliability, and ability to meet deadlines in an on-site environment. Preferred Qualifications Prior experience supporting HR operations, HR data maintenance, or HRIS data entry tasks. Familiarity with HR data elements such as job codes, positions, reporting structures, and organizational hierarchies. Exposure to common HRIS platforms with a preference for Oracle Fusion HCM. Work Environment / Expectations Temporary assignment supporting defined HR data cleanup and standardization activities. This is a remote position.
    $39k-66k yearly est. 13d ago
  • Classroom Support Technician-HPC

    Policytech

    Remote job

    The Centralized Research Computing Facility ( CRCF ) is seeking a Villanova undergraduate student to work part-time this summer in support of the Augie high performance computing cluster. The student will work remotely. The student will work with facility personnel on performance benchmarking and creating sample scripts and video tutorials for a variety of software packages.
    $49k-84k yearly est. 60d+ ago
  • Work-at-Home Data Analysis Technician

    Focusgrouppanel

    Remote job

    We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full Time This work-from-home position is ideal for anyone with a diverse professional background, including administrative assistants, data entry clerks and typists, customer service reps or drivers. Unleash your skillset within an accommodating role that can be managed from any location! Are you searching for a new way to make money? Look no further - we are seeking individuals now who can work remotely from their own homes! Whether it's part-time or full-time, discover an opportunity that works best with your schedule. You will find both full-time and part-time remote opportunities in a variety of career fields. To secure a legitimate work from home data entry position, expertise in that field isn't an absolute must. Companies providing these jobs offer comprehensive training to the successful applicant so they can excel at their role! JOB REQUIREMENTS Computer with internet access Quiet work space away from distractions Must be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow oral and written instructions. Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn JOB PAY up to $250hr. (single session research studies) up to $3,000 (multi-session research studies) Applying on our website is necessary to ensure you receive important updates from us. Keep an eye out for emails with further instructions! To get started, these are the essential elements you'll need! LapTop. You may be asked to use your webcam. These types of studies typically pay more. You'll need a stable internet connection. You may be asked to conduct a study using your SmartPhone. Data entry skills. All studies require that you be able to read, write and take direction as well as type a minimum of 25 words per minute. Backgrounds in Customer Service, Administrative Assisting, Sales and Sales Support helpful but not mandatory We're eager to collaborate with you! Take the next step and reach out via email--apply now for a position today! Take control of your work schedule with our flexible position that allows for remote or in-person participation. With no minimum hours, you can choose to tackle this role part time or full time from the comfort of home. Plus, gain exclusive access to complimentary samples from sponsors and partners as a reward for offering valuable feedback on their products! Act now by clicking 'Apply' and launch into an exciting new work at home job today! This position is open to anyone looking for short-term, work at home, part-time or full-time job. Do you want to add an extra stream of income? Let us help! By participating in our paid market survey, people from all walks of life can earn some money. No prior experience is needed and the hours are flexible-perfect for those looking for a part-time job they can do remotely. Roles include data entry clerk, customer service agent, nurse or medical assistant - just choose what suits your skills best and start earning!
    $42k-75k yearly est. Auto-Apply 42d ago
  • Technical Product Support - EdTech

    Securly 4.4company rating

    Remote job

    Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support-driving measurable improvements in safety and wellbeing. We are proud to be recognized as a Top Place to Work, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies in digital learning and workforce skills, as recognized by GSV. Role Overview As a Technical Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users-primarily K-12 IT administrators, educators, and school staff-via phone, chat, email, and web-based support requests. This role blends world-class customer service with technical problem-solving. You own customer issues end-to-end, from initial intake through final resolution or escalation, ensuring customers are never dropped between handoffs. You independently resolve Common and more complex issues, progressively build product expertise across assigned solutions, and escalate complex cases with clear, decision-ready documentation. Success in this role is measured by resolution quality, customer satisfaction, operational reliability, and continuous learning-not just ticket volume. Compensation: $24-$26.44/hour + full benefits Location: Remote (U.S. Only) Work Authorization: Candidates must have unrestricted U.S. work authorization. Securly does not sponsor or transfer visas (H-1B, TN, OPT, or similar) for this position Reports to: Manager of Support Services Type: Full-Time, Non-Exempt (Overtime Eligible) Schedule: Monday-Friday, 8:00am-5:00pm ET or CT What Success Looks Like Success is evaluated holistically, with consideration for product complexity, customer context, and support volume. First 90 Days - Core Execution & Product Foundations During the first 90 days, success is demonstrated by building strong fundamentals and operating reliably within established support expectations. Consistently deliver high levels of customer satisfaction, as reflected in CSAT feedback and customer interactions, through professional, empathetic, and clear communication Resolve a meaningful portion of common ticket types and escalating advanced issues, in line with established team benchmarks and support expectations Meet service level expectations (SLAs) for assigned tickets by balancing responsiveness, quality, and ownership Accurately log, categorize, and document tickets in accordance with team standards and workflows Demonstrate a working understanding of assigned core products, configurations, and common issue patterns Escalate unresolved issues appropriately, providing clear troubleshooting steps, context, and recommended next actions to enable efficient resolution First 180 Days - Proficiency & Expanded Product Coverage By six months, success is reflected in increased independence, broader product coverage, and proactive problem-solving. Sustain strong customer satisfaction and SLA adherence across support channels over time Independently resolve a broader range of issues across multiple Securly products or configurations, consistent with role expectations Reduce repeat or recurring issues through effective diagnosis, customer guidance, and root-cause awareness Contribute to internal documentation, knowledge base articles, or shared resources that improve team efficiency and consistency Demonstrate sound judgment in determining when to resolve, escalate, or collaborate with cross-functional partners First 12 Months - Mastery & Continuous Improvement At the one-year mark, success is defined by mastery, reliability, and positive team impact. Maintain a strong and consistent track record of customer satisfaction, SLA adherence, and resolution quality Demonstrate deep product fluency across multiple Securly solutions, including more complex support scenarios Resolve higher-complexity issues independently when appropriate, escalating thoughtfully and effectively when needed Serve as a trusted support resource for peers, contributing to onboarding, knowledge sharing, or informal mentorship Provide insights and recommendations that help improve workflows, documentation, tooling, or the overall customer experience What You Will Do Customer & Technical Support Serve as the first point of contact via phone, chat, email, and web-based support requests Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through Ticket & Queue Management Actively manage the inbound queue throughout your shift, balancing real-time and asynchronous work Address tickets, calls, and voicemails in the order received while meeting SLA and quality expectations Escalate issues within SLA using complete, decision-ready documentation that enables efficient handoff Documentation & Knowledge Sharing Maintain clear, accurate ticket notes detailing symptoms, investigative steps, actions taken, and outcomes Identify recurring issues or patterns and contribute improvements to internal documentation, workflows, or knowledge base resources Collaboration & Learning Participate in daily team touchpoints (such as huddles or Slack-based discussions) to share insights, patterns, and troubleshooting strategies Partner with Product, Engineering, DevOps, and Customer Success as needed to resolve issues and improve the support experience Continuously adapt to new tools, processes, and product updates while expanding responsibility across assigned product areas What We're Looking For Technical & Domain Foundations Proficiency with software products, IT systems, and foundational networking concepts, including the ability to diagnose how issues typically present across common networking layers (device, network, and application), with working knowledge of Wi-Fi and IP fundamentals This level of proficiency is typically developed through hands-on experience in a customer-facing technical support, IT support, or similar role, often over the course of one or more years in a comparable environment, where independent troubleshooting and regular customer interaction are part of day-to-day responsibilities Experience supporting Windows, mac OS, and ChromeOS environments Ability to learn new tools, platforms, and workflows in a fast-changing environment Experience in K-12 education, EdTech, or SaaS strongly preferred Education & Certifications (Helpful, Not Required) Coursework or a degree in Computer Science, Information Technology, Networking, or a related field is beneficial but not required Industry certifications (such as CompTIA A+, Network+, ITIL, or similar) are valued but not mandatory Demonstrated, hands-on experience is considered equally or more important than formal education or certifications Why You'll Love Working at Securly Meaningful Impact: Support schools that protect and support millions of students People-First Culture: Consistently recognized as a Top Place to Work Remote-First Flexibility: Work from home with a supportive, distributed team Career Growth: Build strong technical and customer-facing foundations with room to advance Mission-Driven Work: Your work directly supports student safety and wellbeing Benefits & Perks Competitive hourly pay with overtime eligibility Medical, dental, and vision coverage 401(k) with employer match 12 weeks of fully paid parental leave Unlimited PTO, paid holidays, and a paid one-week year-end shutdown $1,000 annual professional development stipend Free mental health resources and Employee Assistance Program Equal Opportunity Employer Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process. Please contact **************************. #LI-REMOTE #LI-DO1
    $24-26.4 hourly Auto-Apply 3d ago
  • TECH900: Flexible Tech Support

    Jerseystem

    Remote job

    All JerseySTEM roles are pro-bono (unpaid) positions. JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization's gender-equity agenda. Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K-12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview JerseySTEM provides free after school STEM classes to underserved middle school girls grade 5-8. We are seeking a dedicated Flexible Tech Support Volunteer to play a pivotal role in helping new volunteers acclimate to our digital ecosystem. In this volunteer position, you will provide initial orientation sessions to new team members, introducing them to the tools we use at JerseySTEM, including Google Workplace, Slack Pro, and Jira. Responsibilities Conduct scheduled 30-minute orientation sessions for new volunteers. Troubleshoot and resolve any login issues or technical challenges. Ensure volunteers can seamlessly navigate between Google Workplace, Slack Pro, and Jira. Collaborate with the TECH team to provide ongoing support and guidance. 3-5 hours per week, minimum 6 months commitment Qualifications Familiarity with Google Workplace, Slack Pro, and Jira is a plus. Strong communication and interpersonal skills. Patience and willingness to assist individuals with varying levels of technical expertise. Availability to conduct orientation sessions twice a week (weekday/evening) or ad-hoc. Commitment to JerseySTEM's mission of providing STEM education to underrepresented middle school girls.
    $31k-51k yearly est. Auto-Apply 5d ago
  • 24/7 Technical Support (Business to Business)

    Vipre Security Group

    Remote job

    Description The OpportunityJoin an energetic team in one of the hottest growing sectors in software-cybersecurity. Our team helps fight the cybercriminals and protect our customers by delivering innovative solutions that help keep families and businesses and their data, digital identity, employees, websites, email, and applications private and safe. Key Responsibilities Provide technical support via phones, tickets, and live chat Engage customers via multiple interfaces Practice empathy and positive words choices when communicating with customers Resolve first level issues by: Determining the nature of the issue by identifying what the customer is trying to accomplish Gathering information from the customer including steps that customer took Attempting to reproduce reported issues Analyzing the symptoms and where possible identifying the underlying problem Offering relevant troubleshooting steps and/or solutions Directing customers to appropriate help articles Communicate and follow-up with customers Escalate unresolved issues to second level support with appropriate detail Monitor for and proactively identify potential or emerging issues Participate as an integral member of the shift-based team problems and make recommendations regarding solutions Keep up to date with all communication that impacts the organization Job Qualifications Proficiency in English interpersonal/communication skills, both written and verbal Demonstrate empathy, patience and understanding in stressful situations Enjoy solving problems for customers Cultivate respectful relationships with colleagues Maintain consistency in attendance, time management, attention to detail, and commitment Be unconditionally reliable and available to work scheduled shifts Work well independently and as part of a team Adapt to change Resolve conflict effectively Accept constructive criticism for enhancement of knowledge and skills Learn new skills in a timely manner without sacrificing existing responsibilities Expand deductive reasoning and problem-solving skills Prioritize tasks accurately and make decisions within established guidelines and policies 3+ years recent work experience technical troubleshooting and problem-solving Primary use of spoken and written English in a work environment focused on customer interactions Customer service experience in a technical support position Intermediate to advanced experience with Windows, MacOS or Linux operating systems/software Knowledge and/or use of commonly used Internet Protocols Internet ready device knowledge and associated applications Experience with the following is strongly preferred: VPN Office 365 / Google Workspace Virtual Machines Zendesk, Confluence and Jira Education Minimum - High school and at least one professional technical certification Preferred - College diploma/University degree in technology related discipline Working Condition / Requirements This is a full-time position with a competitive benefit package This is a 24-hour x 365 days per year support organization The work week is 40 hours Schedules are static with 2 days off per week Schedules may involve holidays, weekends, day, or evening shifts About Vipre Security GroupVIPRE Security Group, a part of Ziff Davis (NASDAQ: ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world's largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today's most aggressive threats. The group operates under various brands, VIPREâ„¢, STRONGVPNâ„¢, IPVANISHâ„¢, Inspired eLearningâ„¢, Livedriveâ„¢, and SugarSyncâ„¢. About Ziff DavisZiff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals - Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security. Our BenefitsVipre Security group offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Vipre Security Group is the place for you. Compensation Range Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive . If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to [email protected]
    $31k-51k yearly est. Auto-Apply 8h ago
  • Onsite Support Technician (Ann Arbor, MI)

    Skynet Innovations 4.7company rating

    Remote job

    Onsite Support Technician Role Purpose The Onsite Support Technician provides technical support in person/onsite or by phone, as assigned. This role is responsible for following documented support procedures, performing hardware repair and replacement, and maintaining ticket SLAs. Key Responsibilities Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed Ensure in-progress tickets are handed off and fully documented before the end of shift Escalate issues as documented in IT Glue Document new customer findings by creating or updating articles in IT Glue Update firmware and drivers on devices, including laptops, computers, and printers Create part order forms and track inbound items Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities Work exclusively at assigned client locations, including commuting and walking to and from client buildings as required by service requests Performance Expectations Maintain established ticket SLAs as defined by the Manager Maintain established CSAT score as defined by the Manager Submit timesheets for the current week by end of shift on Friday Manage physical inventory Work and document established billable hours each week Meet annual goals and objectives as set in the HRIS and reviewed quarterly Technical Proficiencies Ticketing software for incident management and time allocation Hardware: Basic knowledge of repair and parts replacement for laptops, computers, and printers Software: Basic knowledge of firmware and driver updates on devices Communication tools: Microsoft Office and Teams Additional software as assigned Physical Requirements Ability to use hands to manipulate, handle, feel, and control equipment Ability to talk, hear, see, read, and interpret written documents Ability to occasionally lift and move objects weighing up to 25 pounds Must be able to meet these requirements with or without reasonable accommodation Why Join Skynet? Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together. A Team Environment Built for Growth Joining Skynet Innovations means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You'll enjoy the best of both worlds: The autonomy and client engagement typical of a local MSP The resources, support, and structure of a leading national IT services organization A Unique Opportunity Through Blue Alliance As a Blue Alliance partner company, Skynet Innovations provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. Benefits of working at Skynet Innovations: Be part of a fun, awesome team 9 paid holidays 401K Retirement with matching contributions Excellent medical, vision and dental insurance Life insurance and disability insurance Cell phone stipend 3 weeks PTO Top Reasons our Employees Love Being Part of the Blue Alliance Family: Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth Opportunities
    $31k-47k yearly est. 13d ago
  • Support Technician

    Military, Veterans and Diverse Job Seekers

    Remote job

    This role is a permanent, full-time, remote position You would: Provide professional and friendly server support Develop a deep understanding of Liquid Web's products Install and configure Windows Server operating systems and related software Identify industry trends and recommend new product ideas You have: Solid working knowledge of Windows Server OS Experience with Windows web hosting tools Excellent customer service skills Excellent verbal and written communication skills Excellent problem-solving skills Self Motivation and attention to detail Technical Skill Ideals: Microsoft Windows Server 2008/2012/2016 Microsoft Active Directory Microsoft SQL Server Microsoft Exchange Microsoft IIS MySQL DNS (Bind and Microsoft DNS) We Offer: 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription Traditional and Roth 401k with company matching Continuous beverage service for those working in office Fun employer-sponsored events A collaborative team culture Consistent/set work hours Challenging non-redundant daily duties A voice in how things get done Access to ongoing training
    $39k-65k yearly est. 60d+ ago
  • Junior Fusion Technician

    Aptim 4.6company rating

    Remote job

    As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. Key Responsibilities/Accountabilities: Follow all maintenance and safety procedures. Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. Maintain and adjust machinery to ensure proper performance. Operate off road trucks and excavators on side slopes. Measure materials or objects for installation or assembly. Mix substances or compounds needed for work activities. Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. Install well heads and valves Basic Qualifications: Have a knowledge of safely operating assigned equipment. Loads, transports, and unloads materials, tools, equipment and supplies. Performs minor maintenance or cleaning activities on tools and equipment. May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. PHYSICAL REQUIREMENTS: Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) About APTIM APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $26 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM Envir & Infra LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location. Company paid and optional Life insurance Short-term and long-term disability insurance Accident, Critical Illness, and Hospital Indemnity coverage Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 401(k) Guide APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-Onsite #LI-BN1
    $20-26 hourly 22h ago
  • Level 1 Helpdesk Technician

    Nri3Pl

    Remote job

    Job Title: Help Desk Technician, Level 1 Provides 1st level remote support to end users; reports to the Technical Service Desk Team Manager. This position will receive incoming phone calls, emails and chats from multiple Customers. Technician will use Knowledge Base and other tools provided to attempt to resolve the customer situation on the first contact. If first contact resolution is not possible, technician will follow escalation path for problem resolution. Follow ups for problem resolution are also part of this position. Primary Responsibilities: Responding to inbound incident requests within defined SLA's Customer Service: including customer-oriented telephone and email/chat abilities that respond quickly, competently and patiently to customer requests Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems Problem solving: gathering information, evaluating options and offering solutions Providing technical support to Enterprise End Users: Standard Windows Operating systems, Commercial Off the Shelf (COTS) software, Active Directory, Password Resets, Wired and Wireless Network support Troubleshooting computers, printers and connectivity issues Requirements: High Speed Internet Connection Background security check and drug screening are required General technical skills - Windows 10 and 11, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge, Google Suite Specific technical skills - Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm. Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Ticket documentation experience Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical Demonstrated organization and work prioritization skills Ability to utilize available resources Must be both team-oriented and self-motivated Flexibility Must work independently with minimum supervision Effectively using Remote Desktop Management (RDM) tools Ability to work in a fast paced environment with frequent changes Bi-lingual skills for English/Spanish and English/French are a plus Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided Ability to work in a fast paced environment with frequent changes Required Education and Experience: Technical School or College Degree 1 to 2 years technical help desk or equivalent experience Experience using Remote tools Background security check required Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers Experience with Microsoft Office(Outlook, Word, and Excel, O365 a plus) #LI-BB1
    $32k-48k yearly est. 22h ago
  • Level 1 Support Technician

    Distantjob

    Remote job

    Curious fact: 28% of IT professionals hide their career from friends and family to avoid being asked for free tech support. OK, this hasn't been fact-checked, but it seems plausible. If you love helping people out and are always eager to "look into it", you're probably the type of person that relatives turn to when they can't print a document. Luckily, you'll also be the ideal person for this position! Our client is an MSP with an open Support role. It's a fast-growing industry, and they need someone to be the friendly first point of contact for their clients when they need technical help. What's in it for you, you ask? Well, this is a fantastic opportunity to learn and grow within the company, and to be exposed to a wide variety of technologies and verticals thanks to their industry. What your responsibilities will be Be the Tech Hero Their Team Needs Answer support requests that come in through phone, email, or our web portal-always with a friendly, helpful attitude Tackle issues efficiently to keep everyone productive and meet their response time commitments Figure out which problems need immediate attention and which can wait Troubleshoot & Fix Issues Use remote support tools to diagnose and solve problems from your desk Set up and configure computers, software, and network devices Keep Things Running Smoothly Make sure all workstations have up-to-date antivirus protection Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start Keep each client's technology environment secure and compliant with company standards Build Great Relationships Work collaboratively with people across all departments Be the kind of IT person everyone feels comfortable reaching out to What you'll need to succeed Must-Haves: 2+ years of hands-on IT support experience Strong communication skills-you can explain tech stuff in plain English A genuine passion for helping people and delivering great service Solid experience supporting Windows 10, Windows 11, and Mac OS environments Great at listening, asking the right questions, and getting to the root of problems A knack for troubleshooting and thinking on your feet Nice-to-Haves (But Not Deal-Breakers): Experience with Windows Server (2012, 2016, or 2019) Active Directory knowledge Familiarity with Ninja RMM and Autotask PSA CompTIA A+ certification or additional IT certifications What Makes You a Great Fit You're someone who genuinely enjoys helping others solve problems. You stay calm under pressure, can juggle multiple priorities, and take pride in keeping technology running smoothly. You're a team player who builds great relationships and makes people feel supported, not intimidated, when they need tech help. Put your positive energy and good-will attitude to good use, and use the form below to apply and learn more about this opportunity! This is a full-time position, and remember - it's fully remote, and always will be.
    $32k-48k yearly est. Auto-Apply 60d+ ago
  • Level 1 Helpdesk Technician

    Pomeroy It Solutions Sales Company, Inc. 4.6company rating

    Remote job

    Job Title: Help Desk Technician, Level 1 Provides 1st level remote support to end users; reports to the Technical Service Desk Team Manager. This position will receive incoming phone calls, emails and chats from multiple Customers. Technician will use Knowledge Base and other tools provided to attempt to resolve the customer situation on the first contact. If first contact resolution is not possible, technician will follow escalation path for problem resolution. Follow ups for problem resolution are also part of this position. Primary Responsibilities: Responding to inbound incident requests within defined SLA's Customer Service: including customer-oriented telephone and email/chat abilities that respond quickly, competently and patiently to customer requests Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems Problem solving: gathering information, evaluating options and offering solutions Providing technical support to Enterprise End Users: Standard Windows Operating systems, Commercial Off the Shelf (COTS) software, Active Directory, Password Resets, Wired and Wireless Network support Troubleshooting computers, printers and connectivity issues Requirements: High Speed Internet Connection Background security check and drug screening are required General technical skills - Windows 10 and 11, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge, Google Suite Specific technical skills - Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm. Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Ticket documentation experience Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical Demonstrated organization and work prioritization skills Ability to utilize available resources Must be both team-oriented and self-motivated Flexibility Must work independently with minimum supervision Effectively using Remote Desktop Management (RDM) tools Ability to work in a fast paced environment with frequent changes Bi-lingual skills for English/Spanish and English/French are a plus Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided Ability to work in a fast paced environment with frequent changes Required Education and Experience: Technical School or College Degree 1 to 2 years technical help desk or equivalent experience Experience using Remote tools Background security check required Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers Experience with Microsoft Office(Outlook, Word, and Excel, O365 a plus) #LI-BB1
    $31k-45k yearly est. 22h ago
  • Senior Data Technologist - Jersey City, NJ

    Photon Group 4.3company rating

    Remote job

    Key Responsibilities: Data Strategy & Architecture: Develop and implement data strategies aligned with business objectives. Design and maintain scalable, high-performance data architectures and solutions. Build and manage data pipelines, integrating data from various sources, ensuring data quality and accessibility. Advanced Analytics & Insights: Lead the use of advanced analytics, machine learning, and AI to derive insights from large datasets. Collaborate with business stakeholders to understand requirements and deliver actionable insights that influence decision-making. Design and deploy predictive and prescriptive analytics models to optimize business processes. Technical Leadership & Collaboration: Mentor junior data engineers and analysts, providing guidance on technical best practices. Collaborate with cross-functional teams (IT, business units, data scientists) to identify and resolve data-related challenges. Drive the adoption of data governance practices to ensure data integrity, privacy, and compliance. Tools & Technology: Utilize big data technologies, cloud platforms, and analytics tools (e.g., Hadoop, Spark, Azure, AWS, Power BI, Tableau, Python). Develop and optimize complex SQL queries for data extraction and transformation. Leverage visualization tools to present data in a clear and concise manner to non-technical stakeholders. Qualification 15+ years of experience in Information Technology with proven track record of delivering high profile projects or managing products. Extensive hands-on experience in cloud based data platform technologies including relational and non-relational databases (DynamoDB, Bigtable, Cassandra), data warehouses (Snowflake, RedShift, BigQuery), caching (Redis), data science and machine learning tools, and related programming languages (Python, SAS, SQL) Experience with data visualization tools like Tableau or Power BI. Hands on experience in building and optimizing data pipelines using technologies like Kafka, Airflow, Spark, Hive, Kubernetes Proficient in building and managing data platform in cloud technologies like AWS/GCP Ability to assess the code if needed and provide actionable suggestions on designs and implementations. Experience in working with financial clients and domain Compensation, Benefits and Duration Minimum Compensation: USD 74,000 Maximum Compensation: USD 259,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post
    $60k-121k yearly est. Auto-Apply 60d+ ago
  • Telecommunications Technician

    Wave of Installation LLC

    Remote job

    Job DescriptionBenefits: Bonus based on performance Flexible schedule Free uniforms Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a Telecommunications Technician to join our team! As a Telecommunications Technician, you will be installing new telecommunications systems, repairing existing telecommunications systems, and upgrading outdated equipment and systems. You will also be troubleshooting systems that are having trouble, running diagnostic tests, ordering replacement components, and ensuring every system you touch is working properly. The ideal candidate has experience with telecommunications equipment, excellent communication skills, and enjoys problem-solving complex issues. Responsibilities Install new telecommunications equipment for customers Troubleshoot existing equipment that isnt working, run diagnostic tests, and fix any problems that arise Upgrade outdated equipment Walk the customer through any new or updated equipment to ensure everyone knows how to use it properly Maintain a clean and safe working environment by always wearing proper PPE and following safety procedures Qualifications Excellent customer service skills Previous experience with telecommunications equipment desired Strong analytical and troubleshooting skills Must be comfortable working on your feet, in tight spaces, and a variety of weather conditions This is a remote position.
    $33k-48k yearly est. 29d ago
  • INTL - Level 1.5 Support

    Insight Global

    Remote job

    A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple regulatory and document management platforms. Responsibilities include end-to-end support (L1-L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docu Bridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity working EST hours in LATAM. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Experience with the life science and healthcare industry. - Knowledge of GxP, 21 CFR Part 11, Annex 11 and validation processes in a regulated environment. - Strong technical skills in configuration, and issue resolution in Windows-based enterprise environments. - Familiarity with ticketing systems (e.g., ServiceNow) and Request/ incident/change management processes. - Excellent interpersonal skills and the ability to communicate clearly with both technical and non-technical stakeholders. - Ability to work independently and collaboratively across global, cross-functional teams. - Experience with documentation tools and version control systems is a plus.
    $31k-50k yearly est. 55d ago
  • Senior Data Analytics

    Miratech 4.2company rating

    Remote job

    Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world. Job Description The Senior Data Analyst is responsible for analyzing IVR performance and caller behavior data to identify trends, uncover issues, and provide actionable insights that improve the overall caller experience. This role supports data-driven decision-making across IVR design, operations, and optimization initiatives. The position works closely with IVR Engineers, Application Architects, Product Owners, and business stakeholders to translate data into insights and reports that inform design and operational improvements. The role blends analytics and light data science techniques within a practical, business-focused analytics function. Responsibilities: Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities Develop and maintain reports and dashboards that track IVR performance and customer experience metrics Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems Design and build custom Tableau reports for business and technical stakeholders Collaborate with Product Owners, Engineers, and business teams to define analytics requirements Provide data-driven insights to support IVR design, optimization, and operational decisions Support ongoing measurement of IVR effectiveness and customer journey outcomes Present findings clearly to both technical and non-technical audiences Qualifications Experience analyzing data from IVR or contact center environments Familiarity with IVR platforms and call flow concepts Understanding of UX or customer experience design principles 2+ years of experience in data analysis Strong proficiency in SQL Strong experience with Excel for data analysis and reporting Experience designing and developing reports in Tableau Solid analytical and problem-solving skills Strong communication skills Nice to have: Exposure to data science techniques applied to customer behavior analysis Additional Information We offer: Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
    $62k-103k yearly est. 3d ago

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