Grand Hotel Golf Resort & Spa, Autograph Collection
Server Job in Point Clear, AL
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. ~Tony Davis, Presiden
To greet and serve each guest in a hospitable, professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.
Be able to read a BEO and know how to complete a setup.
Set tables in assigned area (or check to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains or tears), clean unspotted silverware, clean china (with no chips or cracks), clean unspotted glassware.
Properly clean and fill table condiments (salt, pepper, sugar, bread baskets, etc.).
Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
Keep station neat and clean during service.
Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures. Check on the guest frequently.
Use proper in-room clearing and aisle tray break-down procedures.
Return all reusable table condiments to be cleaned and refilled.
Assist the Captain or Maître d' in breaking down buffet or other special food service tables and equipment.
Set up, serve and/or break down coffee breaks, receptions, other special functions, as assigned.
Set up, tend, and break down banquet bars, an assigned.
Banquet Captain or Banquet Manager in setting up buffet and other special food services tables/stations.
Greet and serve guest following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.
Follow all guest check and money-handling procedures when serving a la carte and beverage orders.
Know and use "Suggestive Selling" techniques when possible, i.e. selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
Complete any assigned side work, such as refilling condiments, sorting linen, hanging/sorting drapes, cleaning/storing serving equipment, etc.
Our Benefits Include:
Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the
heart and soul to hospitality
. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Licenses & CertificationsPreferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)