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Customer Service Advisor jobs at Dave & Buster's

- 6307 jobs
  • Winner's Circle - Customer Service

    Dave & Buster's, Inc. 4.5company rating

    Customer service advisor job at Dave & Buster's

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: * Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. * Assists the Guest with all requests and answers questions as needed and makes recommendations on items. * Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Practices proper cost controls by accurately weighing tickets and scanning merchandise. * Responsible for stocking, displaying and securing merchandise in all storage areas. * Responsible for the reconciliation of tickets and merchandise inventory. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be at least 16 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Be friendly and able to smile frequently. * Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten notes. * Lift and carry up to 30 pounds. * Move about facility and stand for long periods of time. * Walk or stand 100% of shift. * Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $10.45 - $13.5 per hour Salary Range: 10.45 * 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $10.5-13.5 hourly Auto-Apply 60d+ ago
  • Customer Service Associate

    Raising Cane's 4.5company rating

    Concord, NH jobs

    Starting hiring pay at: $16.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE
    $16 hourly 2d ago
  • Customer Service Associate

    Raising Cane's 4.5company rating

    Orlando, FL jobs

    Starting hiring pay at: $$15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE
    $23k-29k yearly est. 21h ago
  • Customer Service Associate

    Raising Cane's 4.5company rating

    Columbus, GA jobs

    Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE
    $15 hourly 4d ago
  • National Support Center Rep

    Six Flags Corporate 4.1company rating

    Arlington, TX jobs

    Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country! Availability: 8 am to 5pm, 11am-8pm, and 4pm to 1am shifts. Full week schedule available, weekends required. Tuesdays & Wednesdays off or Wednesdays & Thursdays off. You'll contribute to our mission by: Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service Talking with guests and answering questions regarding park policies and procedures Resolving guest complaints and concerns in a friendly and professional manner You'll do it with your: Proficiency in computer skills in Microsoft Office and Windows OS are required Basic to intermediate Salesforce's experience Ability to communication via phone, chat and email to resolve concerns Strong work ethic, attention to detail, and a commitment to safety Ability to interact in a professional and positive manner Problem-solving skill Excellent written and verbal communication skills Sense of urgency and fun Friendly, outgoing personality, and ability to address guest concerns with empathy Ability to read, speak, write, and understand the English language
    $23k-29k yearly est. Auto-Apply 8h ago
  • Customer Service Associate - Closing Shift

    Raising Cane's 4.5company rating

    Framingham, MA jobs

    Starting hiring pay at: $ 17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off Closed for all major holidays Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program Must satisfy hours requirement per year Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $17 hourly 19h ago
  • Customer Service Representative

    IGT Solutions 4.7company rating

    Oklahoma City, OK jobs

    Role: Call Center Agent / Customer Service Representative (Reservation / Travel) Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break) Working Mode: 5 days a week with 2 days off shifts will include weekends About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers Job Summary: We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans. Qualifications Min. 1 year of experience as an Call Center Representative or Customer Service required. Or 6 months of Hotel front desk, Receptionist or travel industry experience required. High school diploma or equivalent; Additional education preferred but not necessary Must be at least 18 years of age Must be able to pass background check Key Responsibilities Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries. Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently. Maintain up-to-date knowledge of travel products, services, policies, and promotions. Accurately document customer interactions and follow up as needed. Collaborate with team members and leadership to meet performance goals and service standards. Training Pay Structure Training Period: $16.00/hr Post-Training: Increase to $17.00/hr After 90 Days of Employment: Increase to $17.50/hr It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
    $16-17 hourly 1d ago
  • Customer Service Associate

    Raising Cane's 4.5company rating

    Charlottesville, VA jobs

    Starting hiring pay at: $16.5 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE
    $16.5 hourly 2d ago
  • Customer Service Associate

    Raising Cane's 4.5company rating

    Powell, OH jobs

    Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE
    $15 hourly 2d ago
  • Customer Service Representative

    CRG 4.7company rating

    Marietta, GA jobs

    Duration: 26 Weeks, contract to hire Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed. Pay Rate: $17.50/hr JOB DESCRIPTION As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us. RESPONSIBILITIES • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders QUALIFICATIONS At a minimum, you'll need: • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: • High school diploma or equivalent • 1-year related experience preferably within a call center environment • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations JN003
    $17.5 hourly 1d ago
  • Slot Service Specialist/Dual Rate Supervisor

    Ameristar Casino Resort Spa St. Charles 4.6company rating

    Saint Charles, MO jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles. Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times. This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property. Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity. Provide cash handling service to casino patrons in your assigned areas of Casino Floor. Responsible for assigned casino funds and proper handling of funds exchanges. Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance. Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities. Ensure that the slot machines are operating properly, and all procedures are executed according to company policy. Perform minor slot machine repairs not requiring a Slot Technician. Assist casino patrons with general questions concerning the Casino. Comply with all Company and departmental policies, procedures, and internal controls. All other duties as assigned. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $28k-33k yearly est. 2d ago
  • Reservation Agent: Full Time / Part Time

    Sabre 4.7company rating

    Orlando, FL jobs

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG. Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? Assist our guest and travel agents with their vacation needs via inbound calls Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels Answer inquiries pertaining to the resorts' amenities, services, and policies Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? Monthly Recognition & Incentives for Top Performers Health Benefits start on Day One (Full Time Agent) Paid Training 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? 1+ years of related experience preferred Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) HS Diploma/GED or equivalent required Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at ****************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW #LI-Hybrid#LI-KN1
    $15 hourly Auto-Apply 32d ago
  • Reservation Agent: Full Time / Part Time

    Sabre 4.7company rating

    Orlando, FL jobs

    Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! _NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG._ Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? + Assist our guest and travel agents with their vacation needs via inbound calls + Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels + Answer inquiries pertaining to the resorts' amenities, services, and policies + Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? + Monthly Recognition & Incentives for Top Performers + Health Benefits start on Day One (Full Time Agent) + Paid Training + 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? + 1+ years of related experience preferred + Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) + HS Diploma/GED or equivalent required + Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at *************************** Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW Stay connected with Sabre Careers
    $15 hourly 60d+ ago
  • Reservations Agent

    Shanty Creek 4.1company rating

    Bellaire, MI jobs

    THIS ROLE REQUIRES TRAINING AND MEETINGS IN BELLAIRE, MI HIGH SPEED INTERNET IS REQUIRED. Resort: Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business. About the Role: As a Guest Service Agent working remotely, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their experience. Your primary responsibility will be to assist guests with inquiries, reservations, and any issues they may encounter, all while maintaining a positive and professional demeanor. You will play a crucial role in enhancing guest satisfaction and loyalty by providing timely and accurate information about our services and offerings. This position requires a proactive approach to problem-solving, as you will need to address guest concerns efficiently and effectively. Ultimately, your efforts will contribute to the overall success of our hospitality operations and the reputation of our brand in the industry. Minimum Qualifications: High school diploma or equivalent. Proven experience in customer service or a related field. Strong verbal and written communication skills. Preferred Qualifications: Experience in the hospitality or tourism industry. Familiarity with reservation systems and customer relationship management (CRM) software. Multilingual abilities are a plus. Responsibilities: Respond to guest inquiries via phone, email, and chat in a timely and professional manner. Assist guests with reservations, modifications, and cancellations while ensuring accurate information is provided. Handle guest complaints and issues with empathy and a focus on resolution, escalating when necessary. Maintain up-to-date knowledge of our services, promotions, and policies to provide accurate information to guests. Collaborate with other departments to ensure seamless guest experiences and address any special requests. Skills: The required skills for this role include excellent communication and interpersonal abilities, which are essential for effectively engaging with guests and addressing their needs. Problem-solving skills will be utilized daily as you navigate guest inquiries and resolve issues, ensuring a positive experience. Attention to detail is crucial when managing reservations and providing accurate information about services. Additionally, time management skills will help you prioritize tasks and respond to guest requests promptly. Preferred skills, such as familiarity with hospitality software, will enhance your efficiency in managing guest interactions and contribute to a smoother workflow.
    $28k-32k yearly est. Auto-Apply 60d+ ago
  • Winner's Circle - Customer Service

    Dave & Buster's 4.5company rating

    Customer service advisor job at Dave & Buster's

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $10.45 - $13.5 per hour Salary Range: 10.45 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $10.5-13.5 hourly Auto-Apply 60d+ ago
  • Reservationist

    Major Food Brand 3.4company rating

    Boston, MA jobs

    Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone. Respond to all customer requests and questions Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant. Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests. Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers. Will have at least 1 year of prior restaurant experience, fine dining preferred Friendly, welcoming, and personable Basic knowledge of Microsoft Office Excellent written and verbal skills Comfortable in a high-volume, fast-paced environment Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
    $27k-31k yearly est. 60d+ ago
  • Reservations Agent

    Sh Hotels 4.1company rating

    Princeville, HI jobs

    Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They're fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $28.75 per hour Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
    $28.8 hourly 60d+ ago
  • Reservations Agent

    Cipriani 3.9company rating

    New York jobs

    We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
    $35k-42k yearly est. Auto-Apply 60d+ ago
  • Reservations Agent

    Cipriani 3.9company rating

    New York, NY jobs

    We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H
    $35k-42k yearly est. 11d ago
  • Reservations Agent

    Gurneys Inn Resort & Spa LLC 4.0company rating

    Paradise Valley, AZ jobs

    This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which displays a sense of pride in the Sanctuary Mission, Vision and Values JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive. * Ensures reservation calls are answered in a professional and timely manner. * Maximizes every opportunity to increase conversion by closing the sale. * Follows through on reservation calls with confirmations letters and brochure requests. * Promotes seasonal packages and promotions. * Applies NAVIS reservation sales concepts and strategies to maintain compliance of lead management. * Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets. * Ensures reservation details including special requests are accurately entered into the property management system. * Maintains accurate and updated guest profile information. * Works closely with various departments to maximize guest satisfaction. * Applies knowledge of resort product, services, and facilities. * Adheres to strict communication standards at all times due to constant phone contact. * Performs additional duties as requested by the management team. JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. * Good telephone voice and excellent/professional communication skills required. * Ability to maintain a pleasant disposition and work efficiently in a high stress work environment. * Must be an individual who is detailed and sales oriented. * Will be cross-trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational needs dictate. * Solid interpersonal skills and a positive attitude is a must. * Due to constant phone contact must have good hearing/speaking ability to respond to guest needs quickly. QUALIFICATIONS Education High School Diploma/G.E.D. Equivalent Related Work Experience Hotel/resort reservation or front desk experience preferred. Customer service & sales experience preferred. Computer experience required.
    $29k-35k yearly est. 60d+ ago

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