Technical Support Technician jobs at Dave & Buster's - 578 jobs

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About Mobilize Financial Services As a partner caring for all its customers, Mobilize Financial Services builds innovative financial services to create sustainable mobility for all. A subsidiary of the Renault Group whose activity started almost 100 years ago, Mobilize Financial Services is the commercial brand of RCI Banque SA, a French Bank specializing in automotive financing and services for customers and dealers. With operations in 35 countries and more than 4,100 employees, the group financed over 1.2 million contracts (new and used vehicles) in 2024 and sold 3.7 million services. At end 2024, net assets stood at €44.7 billion in financing and pre-tax income at 1,194 million euros. Since 2012, the group has rolled out a deposit collection business in several countries. At the end of December 2024, net deposits collected totaled €30.5 billions. About Internal Audit Internal Audit is an independent and objective activity designed to bring insurance to an organization on its level in managing operations, to provide advice to improve them and contributes to create added value. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The Internal Audit of Mobilize Financial Services reports to the Group CEO and to the Group Audit Committee. The Internal Audit Function is organized with one team of internal auditors based in countries and at corporate level. Position Key Responsibilities * Audit execution * Support planning, scoping, and execution of IT audits across the Group's entities. * Assist in evaluating IT general controls (ITGCs), application controls, cybersecurity, data management, and IT outsourcing arrangements. * Participate in fieldwork, including walkthroughs, testing, and documentation of findings. * Risk & compliance assessment * Contribute to the assessment of IT risks in line with the bank's risk appetite, ECB expectations, and regulatory requirements. * Review compliance with IT and security-related policies, frameworks (e.g., ISO 27001, NIST), and financial regulations (EBA/ECB guidelines, DORA, GDPR, etc.). * Reporting * Document audit work in line with IIA Standards and internal methodologies. * Draft clear, concise working papers and contribute to audit reports for senior management. * Collaboration & knowledge building * Work closely with business and IT stakeholders across the Group. * Support continuous monitoring of IT risks, emerging threats, and digital transformation projects (cloud, AI, data analytics, mobility services). * Stay current on IT audit best practices, banking regulations, and industry developments. Profile Education & Qualifications * Master's degree in IT, Information Security, Audit, Finance, or a related field. * Additional certifications (or willingness to pursue) such as CISA, CIA, ISO 27001, or equivalent are a plus. Experience * 0-2 years of experience in IT audit, IT risk management, information security, or technology consulting (internship or first role). * Exposure to banking, financial services, or regulated environments is advantageous. Skills * Knowledge of IT general controls, IT security principles, databases, networks, and cloud environments. * Familiarity with audit methodologies, risk assessment techniques, and regulatory frameworks (EBA, ECB, GDPR). * Strong analytical and problem-solving skills with attention to detail. * Excellent written and verbal communication in English (TOEIC score > 750); French, Spanish, Italian or German is a strong asset. * Ability to work in a multicultural, international environment. Mindset * Curious, proactive, and eager to learn. * Strong integrity and professional skepticism. * Team-oriented with an interest in international exposure. What We Offer * A structured career path in IT and Internal Audit with opportunities for professional certifications. * Exposure to cutting-edge IT and digital transformation topics in banking and automotive finance. * International collaboration with colleagues and stakeholders across 36 countries. * Hybrid working arrangements, based in Paris. Job Family Governance Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.

Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture! Medical/Dental/Vision on the first of the month following hire. ESOP (Profit Sharing) and 401(k). Paid vacations, paid holidays. Pre-tax commuter benefits, and onsite parking. Coverage under State Sick Leave. 100% Prepaid College Tuition for employees and their dependents. Employee assistance program (EAP). Additional Compensation Details: $25- $30/hour Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Job Description The Role We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly. Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution. Essential Responsibilities Include, but Are Not Limited To: Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat Provide advanced troubleshooting and technical support for hardware, software, and network-related issues Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions Determine the best solutions based on the issue Walk the internal customer through the problem-solving process while practicing patience and courtesy Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication Escalate any unresolved issues to the correct team member as necessary Provide accurate information on IT products or services as requested or refer the request to the proper team member Record events and problems and their resolution in logs Escalate reoccurring issues found based on the incident logs to the correct team member Follow-up and update internal customer with the status of their request if needed Pass on any feedback or suggestions by internal customers to the appropriate team member or manager Identify and suggest possible improvements on procedures and processes Manage Help Desk tickets in a timely and courteous manner Perform follow-up customer service to ensure issues are fully resolved Ability to lift and move computer equipment up to 50 lbs Will require on-call support and occasional after-hours work to resolve critical issues Qualifications Required Skills and Experience Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience Working knowledge of Office 365 products and how to resolve issues Good understanding of computer systems, mobile devices and Windows OS Experience with hardware installs Ability to diagnose and resolve basic to high level technical issues Excellent communication skills, both written and verbal A high level of emotional intelligence Stellar customer service skills Detail oriented with the ability to make detailed notes on tickets Highly organized with the ability to prioritize A high level of phone etiquette CompTIA A+, Network+, or equivalent certifications are preferred Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory Preferred Skills and Experience Experience as a help desk technician or other customer support role within an IT department Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira) IBM iSeries (AS400) experience Additional Information All your information will be kept confidential according to EEO guidelines. This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state . For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) Charlie's Produce is an Equal Opportunity Employer Visit our Employment Page for more details or to view our privacy center: **************************************** Recruiters - DO NOT CONTACT!

We are looking for a customer service oriented, tech-savvy professional to join our IT team in a highly user-focused position. This individual will coordinate with our managed services provider to produce timely resolution of technical issues related to desktops, laptops, mobile devices, applications, and peripherals to ensure the highest level of customer satisfaction. This role requires hands-on problem solving, proactive communication, and the ability to support both day-to-day tasks and long-term technology projects. Key Responsibilities: * Deliver positive in-person & remote technical support for both simple and complex technical issues, including (but not limited to) diagnosing & resolving hardware, software, and connectivity issues; occasional travel to other BRC sites throughout NYC necessary * Maintain IT infrastructure and systems (Microsoft 365, network equipment, and end points.) * Work with managed services provider to track and manage support cases; ensure timely resolution and communication to staff. * Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and conference room A/V equipment. * Install & maintain agency-approved applications and software solutions and manage licensing of third-party application software. * Oversee hardware and software inventory, asset management, license compliance, and procurement and disposal of equipment. * Monitor IT support performance metrics and generate reports to evaluate managed services provider performance and identify areas for improvement. * Support on-boarding & off-boarding workflows * Develop subject matter expertise of all desktop software, custom developed applications, and SAAS products in use. * Collaborate with CCTV, fire & elevator alarms, and other IT services vendors to solve issues. * Maintain up-to-date knowledge of industry trends, technologies, and best practices. * Perform any other related duties as assigned. Hours: Full-time 37.5 hours per week * Monday-Friday 9am-5:30pm * This position is based in New York City, and requires 5 days-a-week onsite. Only local candidates will be considered. Required experience: * 5+ years of experience in IT support. * Extensive experience with hardware, software applications, operating systems, and network connectivity. * Demonstrated ability in helping people and solving problems with strong customer service skills. * Technical expertise in current standard desktop software (Microsoft Office and Windows.) * Proficiency with LAN/WAN troubleshooting. * SharePoint administration skills to manage, configure, and optimize the agency's SharePoint environment a plus. * Reliable, proactive, and able to anticipate customer needs. * Good verbal and written communication skills. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: * Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. * A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. * Tuition assistance and many training opportunities for career development. * Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: * Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. * Ensure all incidents are resolved against service level agreements including logging and tracking of support requests * Partner with internal IT teams and vendors to resolve incidents * Proactively learn and train peers on new products, services and technical solutions within organization * Build and maintain knowledge base for support and incident management * Configure new PCs using an SCCM imaging process and deploy to business locations. * Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: * 1-3 years of experience working in a Help Desk or Service Desk role * Associates or Bachelor degree in Information Technology or a related field preferred * Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) * Experience with PC imaging and hardware repair. * Experience using incident and problem management ticketing solutions * Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps * Strong customer service ethic * Excellent verbal and written communication skills * Excellent analytical and problem solving skills * Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Provide Level 1 technical support for organizational employees and clients. Participate in configuring and setting up equipment for New Hires, Transfers, Moves and Terminated employees. Implement technology initiatives as assigned in accordance with company strategy and plan. Diagnose end-user technical issues in the areas of applications, operating systems, hardware, network connectivity and/or user issues; resolve using authorized tools or escalate to the appropriate IT resource. Develop and maintain quality relationships with end users via quality customer service. Develop professional technical documentation. Job Requirements Physical and Mental Good judgment and analytical ability essential for responding to support calls and completing client software/hardware installations. Excellent skills in dealing with unstructured problems that affect productivity of client computer users. Strong follow-up and organizational skills. Professional manner in person, on the telephone, and via e-mail; excellent communications skills are essential to this position. Ability to establish and maintain a high level of client trust and confidence in the IT teams knowledge of and concern for the clients business needs. Strong ability to quickly learn and adapt to new technical concepts. Work/Educational Experience Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations. Microsoft Certification is preferred Associate's Degree in Computer Science or related field OR Four (4) years' related IT support work and/or educational experience Three (3) years' related IT support work and/or educational experience Salary: $65,000 - $70,000

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Description: If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Bentonville, Arkansas location, you will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems. You'll collaborate closely with field technicians, engineers, and customers-helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you! AS A SUPPORT CENTER TECHNICIAN, YOU WILL: Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems. Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits. Collaborate with field technicians and engineers to resolve complex technical challenges efficiently and effectively. Maintain accurate records of support requests, troubleshooting steps, and solutions provided. Generate reports on system performance and recommend improvements. Contribute to the creation of technical documentation and knowledge base materials. Conduct training sessions and develop instructional resources to enhance the skills of technicians and clients. SCHEDULE: This position follows standard business hours, with participation in a rotating on-call schedule required. WHERE & HOW WE WORK: Onsite Work Arrangement: This role is based fully onsite in Bentonville, Arkansas, and is not eligible for hybrid or remote work opportunities. REQUIRED EDUCATION, EXPERIENCE, & SKILLS: 2 years of experience in BAS, BMS, or facility controls systems. Strong troubleshooting and problem-solving skills in electrical or controls systems. Ability to collaborate effectively with customers, technicians, and engineers. Availability to participate in a weekly on-call rotation. Legal authorization to work in the United States - Sponsorship will not be provided for this position. PREFERRED EDUCATION, EXPERIENCE, & SKILLS: Experience with food retail case controllers. Previous field or contractor installation experience. Proficiency in reading and troubleshooting electrical prints and communications systems. (Standard Copeland “Our Commitment to Our People,” “Inclusion & Belonging,” “Work Authorization,” and “Equal Opportunity Employer” language will automatically appear below the posting in Workday and does not need to be included here.) #LI-LC2 #LI-ONSITE Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: *****************************

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Description: If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Bentonville, Arkansas location, you will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems. You'll collaborate closely with field technicians, engineers, and customers-helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you! AS A SUPPORT CENTER TECHNICIAN, YOU WILL: * Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems. * Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits. * Collaborate with field technicians and engineers to resolve complex technical challenges efficiently and effectively. * Maintain accurate records of support requests, troubleshooting steps, and solutions provided. * Generate reports on system performance and recommend improvements. * Contribute to the creation of technical documentation and knowledge base materials. * Conduct training sessions and develop instructional resources to enhance the skills of technicians and clients. SCHEDULE: This position follows standard business hours, with participation in a rotating on-call schedule required. WHERE & HOW WE WORK: Onsite Work Arrangement: This role is based fully onsite in Bentonville, Arkansas, and is not eligible for hybrid or remote work opportunities. REQUIRED EDUCATION, EXPERIENCE, & SKILLS: * 2 years of experience in BAS, BMS, or facility controls systems. * Strong troubleshooting and problem-solving skills in electrical or controls systems. * Ability to collaborate effectively with customers, technicians, and engineers. * Availability to participate in a weekly on-call rotation. * Legal authorization to work in the United States - Sponsorship will not be provided for this position. PREFERRED EDUCATION, EXPERIENCE, & SKILLS: * Experience with food retail case controllers. * Previous field or contractor installation experience. * Proficiency in reading and troubleshooting electrical prints and communications systems. (Standard Copeland "Our Commitment to Our People," "Inclusion & Belonging," "Work Authorization," and "Equal Opportunity Employer" language will automatically appear below the posting in Workday and does not need to be included here.) #LI-LC2 #LI-ONSITE Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: *****************************

The Global Services Department is a service organization dedicated to supporting leaders, members, and the workforce. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. This is a full-time position that requires working 40/hours weekly during a shift scheduled between 11:30 am - 8:00 pm. Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work at least 1 day in the office each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs. Learn more about the GSD HERE! Enjoy our on-site building amenities that include a cafeteria and gym! Responsibilities Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures Provides technical support of hardware, systems, sub-systems and/or applications Assists with navigating around application menus, may be required to remote into customer's computer Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network Develops and sustains a productive customer relationship, making the customer and their needs a primary focus Offers alternative solutions where appropriate Records all customer contact information in CRM system Escalates more complex problems to the Global Tech Support Specialist when appropriate Performs work under general supervision Qualifications High School Diploma or equivalent required Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred 0 to 2 years previous computer technical support Fluency in reading, writing, and speaking Spanish and English is required Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users Understanding of Active Directory to unlock and reset passwords Proficient with troubleshooting all Windows Operating systems Ability to communicate clearly and professionally, both verbally and in writing Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. This is a full-time (40-hour/week) position. Must be able to work the following days and time - It would be Monday- Friday 4:30 PM - 1:00 AM. Under current hybrid working arrangements, the person in this position may be required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval. Learn more about the GSD HERE ! High School Diploma or equivalent required Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred 0 to 2 years previous computer technical support Fluency in reading, writing, and speaking both English and Japanese required. Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users Understanding of Active Directory to unlock and reset passwords Proficient with troubleshooting all Windows Operating systems Ability to communicate clearly and professionally, both verbally and in writing Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues Must be able to work Monday-Friday 4:30 PM to 1:00 AM Although this is a hybrid position, must live close to the office based in Riverton, UT USA Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures Provides technical support of hardware, systems, sub-systems and/or applications Assists with navigating around application menus, may be required to remote into customer's computer Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network Develops and sustains a productive customer relationship, making the customer and their needs a primary focus Offers alternative solutions where appropriate Records all customer contact information in CRM system Escalates more complex problems to the Global Tech Support Specialist when appropriate Performs work under general supervision

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. This is a full-time (40-hour/week) position. Must be able to work the following days and time - It would be Monday- Friday 4:30 PM - 1:00 AM. Under current hybrid working arrangements, the person in this position may be required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval. Learn more about the GSD HERE! * Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures * Provides technical support of hardware, systems, sub-systems and/or applications * Assists with navigating around application menus, may be required to remote into customer's computer * Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus * Offers alternative solutions where appropriate * Records all customer contact information in CRM system * Escalates more complex problems to the Global Tech Support Specialist when appropriate * Performs work under general supervision * High School Diploma or equivalent required * Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred * 0 to 2 years previous computer technical support * Fluency in reading, writing, and speaking English is required. * Fluency in reading, writing, and speaking Japanese is preferred. * Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users * Understanding of Active Directory to unlock and reset passwords * Proficient with troubleshooting all Windows Operating systems * Ability to communicate clearly and professionally, both verbally and in writing * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues * Must be able to work Monday-Friday 4:30 PM to 1:00 AM * Although this is a hybrid position, must live close to the office based in Riverton, UT USA

MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment. Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited. Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy. Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment. Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data. Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities. Additional Functions Performs other related duties as required. Minimum Qualifications High School Diploma or GED; supplemented by two (2) years of experience performing technical support and/or telecommunications work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred. ADA Compliance Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. This position is subject to a six (6) month probationary period prior to Civil Service eligibility. Must submit to a Civil Service Clerical Exam. Benefits: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program. AA/EEO/MFD EMPLOYER

Job Description COMMUNICATIONS/COMPUTER TECHNICIAN II MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment. Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited. Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy. Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment. Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data. Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities. Additional Functions Performs other related duties as required. Minimum Qualifications High School Diploma or GED; supplemented by two (2) years of experience performing technical support and/or telecommunications work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred. ADA Compliance Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. This position is subject to a six (6) month probationary period prior to Civil Service eligibility. Must submit to a Civil Service Clerical Exam. Benefits: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program. AA/EEO/MFD EMPLOYER

The L3, Retail Tech Support role represents the highest tier of technical support or escalation of the most complex, intricate, and challenging issues, requiring expert level knowledge. Examples of incident or problem types include but are not limited to system architecture & integrations, network configuration, payment processing, or advanced hardware & software troubleshooting. This position has focuses on incident & problem escalations, problem management & root cause analysis, knowledge management, and service level management. In this role it is critical to understand customer needs in a diverse matrixed, and franchised organization, and have excellent communication skills for effective written & verbal correspondence internal and external to the organization.

Responsibilities Has extensive knowledge and can support end user problems independently. Understands the fundamentals of many business applications used. Independently resolves application support issues on a routine basis. Comfortable documenting clear and concise resolutions in the ticketing system, Can develop technical documentation for the Team. Abides by the IT asset management inventory policies set forth. Maintain operations in an IBM iSeries and Windows environment. Has the ability and willingness to grow as a technologist as advances in the field are implemented. Self -starter and self-learner Ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications. Provide in-depth support for peripheral devices throughout the business. Complies with all New Jersey regulatory requirements. Promotes positive public relations. Performs other duties as assigned. Qualifications Four plus years related experience with specific hardware related to the casino industry such as but not limited to point-of-sale equipment, kiosks, slot system devices, imaging systems and key lock systems. Excellent phone and written communication skills. Knowledge of Microsoft Office products (Word, Excel, Outlook, etc..) Experience maintaining users and devices in a Windows domain environment. Basic understanding of Network connectivity troubleshooting. * Resorts is an equal opportunity employer. Essential Functions ** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations. ESSENTIAL PHYSICAL FUNCTIONS (F) Standing (F) Walking (C) Sitting (O) Kneeling (N) Running (F) Lifting Max Weight: 75lbs (O) Pushing Max Weight: 75lbs (N) Pulling Max Weight: 75lbs (F) Carrying Max Weight: 75lbs (F) Bending (F) Stooping (F) Climbing Stairs (N) Climbing Ladders Max Height: (N) Working at a Height Level Above The Floor Max Height: (C) Finger Dexterity (C) Full Use of Both Hands (F) Crawling (O) Balancing (N) Throwing (N) Twisting (F) Reaching Max Height: (N) Driving (N) Working On or With Moving Machinery (F) Working at Rapid Work Speed (F) Working in Isolation (F) Working Around People (F) Hearing Conversation (C) Hearing High Acuity (C) Speaking Clearly (C) Seeing Near (O) Seeing Far (O) Seeing - Depth Perception (O) Seeing - Color Vision Other-Describe: ESSENTIAL MENTAL FUNCTIONS (F) Writing English (C) Reading English (C) Speaking English (F) Working under Pressure/Stress (N) Speaking With Guests/Customers (C) Speaking With Employees (C) Working with Basic Math Skills (C) Making Decisions Based On Facts (C) Making Decisions Based On Data (F) Making Decisions Based On Personal Judgment (F) Making Accurate Measurements According To Set Standards (N) Planning and/or Supervising the Activities Others ESSENTIAL INTERACTIVE FUNCTIONS (F) Working under Close Supervision (F) Working under Minimal Supervision (C) Working and Interacting With Management in a Professional and Courteous Manner (C) Working and Interacting With Co-Workers in a Professional and Courteous Manner (N) Working and Interacting With Guests in a Professional and Courteous Manner ESSENTIAL ENVIRONMENT FUNCTIONS (C) Working Inside (O) Working Outside (F) Working in a Fast Paced Environment (O) Exposed To Chemicals Describe: (O) Exposed To Dust, Fumes, Gases, Describe: (O) Exposed To Smoke (O) Exposed To Excessive Noise (O) Working in Dimly Lit Areas (O) Working in Sudden Marked Changes of Temperature and Humidity Other Describe: Key Not Applicable (N) Occasional (O) Under 2 hours Frequent (F) 2 hours to 5 hours Constant (C) more than 5 hours

Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits! Responsibilities Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment. Essential Job Functions: * The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures. * Install, troubleshoot and optimize IP AV devices including Hardware and Software issues. * Troubleshoot network connectivity issues and install/re-install cable as necessary. * Provide basic network administration support including VLAN creation. * Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise. * Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues. * Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment. * Assist in ensuring that customer requests via the ticketing system are managed to closure. * Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned. * Maintains all LCD, LED monitors and displays on the property. * Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed * Maintain a clean and organized work area as directed. * Perform administrative tasks as may be required by local and corporate policy. * Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues. * Perform a variety of tasks as required by sister properties. * Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. * Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication. * Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. * Perform other duties as assigned. Qualifications Qualifications: * High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred. * Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered. * Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment. * Experience with digital encoders, Direct TV, and digital audio equipment is a plus. * Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required. * Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.). * Experience installing, configuring and troubleshooting network AV devices. * Experience installing wall mounted TV's in a production environment. * Experience working with the basics of Cisco switches; the ability to configure a VLAN. * Well-developed written and verbal communication skills along with strong time management and interpersonal skills required. * Must possess a positive demeanor and work well in a team environment. * Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up. * Must have strong analytical and problem-solving abilities. * Willingness to work in stressful situations in front of multiple demanding customers. * A neat appearance and professional conduct are required.

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Responsibilities * Responsible for level 1 help desk support at Hard Rock Bristol. * This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino. * Available to work in a 24 hour, 7 day a week environment. * Interface with company team members regarding computer program requests or problems. * Ensure the computer/equipment areas are maintained in a clean and orderly fashion. * Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion. * Stay abreast of the state of the art in computer technology and systems. * Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned. * All other duties as assigned. Qualifications Minimum of five years' work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset. Additional Details KNOWLEDGE OF: * Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills. * Working technical knowledge of current network protocols, operating systems, and standards. * Minimum of one (1) year of Information Systems experience or college level course work. * A+ Certification highly desirable. ABILITY TO: * Strong understanding of the organization's goals and objectives. * Ability to present ideas in business-friendly and user-friendly language. * Highly self-motivated and directed, with keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize tasks in a high-pressure environment. * Strong customer service orientation. * Experience working in a team-oriented, collaborative environment. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted during work. * Be flexible to work varying shifts and time schedules as needed. Age Requirements 21+

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities SUMMARY: Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Documents, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Utilizes experience and judgment to plan and accomplish goals with limited supervision. In addition, leads projects, provides training / support to Service Tech I/II, and oversees the Service Desk, including tier 3 support. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintains existing IT standards and best practices. * Analyzes data to identify trends requiring modifications / additional IT standards and best practices. * Assists systems / networking team. * Provides tier 3 support for complex technical issues. * Delivers training, support and mentoring to IT Service Tech I & II. * Administers Service Desk work orders for quality assurance. * Leads projects to successful completion. * Provide exemplary guest service to internal and external guests. * Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software. * Determines the true nature and scope of an issue utilizing established troubleshooting procedures. * Provide support and training to users within established guidelines. * Collaborates with IT team members to insure efficient operation of Seminole Gaming technology. * Follows established Work Flow processes for Service Desk, task assignments and escalations. * Completes assignments within established SLA's and project deadlines. * Communicates system issues and incidents to impacted parties as instructed by task leads/department head. * Performs and documents duties according to established operational policies and procedures (SOP). * Adheres to defined SOPs, departmental, property and organizational policies. * Must be available to work different shifts including nights, weekends and holidays. * Other duties as assigned. Qualifications Skills & Experience Requirements: * Minimum 3 years in a technical support role and bachelor degree in Information Technology or industry equivalent. * Technical certifications or industry equivalent required. * Professional written and verbal communications skills. * Friendly and service-oriented. * Able to work any shift. * Able to work in isolation for a full shift. * Current Driver's License and reliable transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must adhere to the Seminole Tribe's Policies and Procedures. * Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software * Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues. WORK ENVIRONMENT: * May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen For a listing of all opportunities at Seminole Gaming, please go to ********************** Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).