Hybrid Service Writer / Diesel Mechanic
Richmond, VA jobs
TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while expertly diagnosing, maintaining, and repairing diesel engines and systems.
Benefits for Service Writer/Diesel Mechanic:
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K - with company match
Paid Time Off - NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.
Service Writer Responsibilities Include:
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities Include:
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot work awareness)
Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Service Writer/Diesel Mechanic Candidates Will Have:
Comprehensive understanding of service operations in the heavy-duty truck industry (
Prior experience as a service writer or service advisor is highly desirable)
5+ years hands-on experience as a diesel mechanic or technician (
within heavy-duty industry required
)
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e.,
diesel laptop, Eaton, Bendix, ABS Brakes, JPro
)
Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
A valid driver's license and a clean driving record (
required
)
Current or ability to obtain at company expense: CDL Class B or Class A (
required
)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (
preferred
)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
The work is active
Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50+ lbs
The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E-Verify: TruckPro validates right to work using E-Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
"TruckPro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
#LI-MW1
Customer Experience Associate
Columbus, OH jobs
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Service Writer
Payne, OH jobs
TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while expertly diagnosing, maintaining, and repairing diesel engines and systems.
Benefits for Service Writer/Diesel Mechanic:
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K - with company match
Paid Time Off - NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.
Service Writer Responsibilities Include:
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities Include:
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot work awareness)
Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Service Writer/Diesel Mechanic Candidates Will Have:
Comprehensive understanding of service operations in the heavy-duty truck industry (
Prior experience as a service writer or service advisor is highly desirable)
5+ years hands-on experience as a diesel mechanic or technician (
within heavy-duty industry required
)
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e.,
diesel laptop, Eaton, Bendix, ABS Brakes, JPro
)
Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
A valid driver's license and a clean driving record (
required
)
Current or ability to obtain at company expense: CDL Class B or Class A (
required
)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (
preferred
)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
P hysical Requirements :
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
The work is active
Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50+ lb s
The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
W ork Environment :
The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E-Verify: TruckPro validates right to work using E-Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
"TruckPro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
Customer Relations Specialist (Hybrid- AZ Only)
Mesa, AZ jobs
**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
**That's Nice, But What's the Job?**
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
+ Responding to inquiries and complaints promptly through proactive follow up.
+ Interacting with customers through multiple means of communication, including phones, text, and social media.
+ Communicating with all lines of the business to properly research customer concerns.
+ Attention to detail to ensure accurate representation of their cases.
+ Problem solving with autonomy to offer assistance when appropriate.
+ Effectively managing customer conflict while under pressure.
+ Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
+ Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
+ Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
**So, What Kind of Folks Are We Looking for?**
+ Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
+ Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
+ Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
+ Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
+ Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
**The Specifics.**
+ High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
+ Hybrid role with opportunity to work from home in an approved location once training is completed
+ Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
+ Spanish Speaking a Plus!
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Customer Relations Specialist (Hybrid- AZ Only)
Mesa, AZ jobs
What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
That's Nice, But What's the Job?
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
Responding to inquiries and complaints promptly through proactive follow up.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
So, What Kind of Folks Are We Looking for?
Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Hybrid role with opportunity to work from home in an approved location once training is completed
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
Spanish Speaking a Plus!
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Auto-ApplyPart Time Call Center Representative
Remote
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business - we invite you to grow your career with us.
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Roles and Responsibilities:
Provide first-level assessment, support, and resolution of issues.
Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Handle dispute escalation in accordance to existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Requirements:
Experience in a remote and fast-paced environment
Minimum of 3 years of service-related experience in a call center environment
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
Must be able to work mandatory OT during peak seasons or as required
SAP experience is a plus
Automatic Call Distributor (ACD) system experience is a plus
Bilingual is a plus (Spanish)
The hourly rate for this position is $18.50.
This position role enjoys access to 401(k), Employee Assistance Program, and Watch Accommodations/Discounts!
DIRECT APPLICANTS ONLY - NO AGENCIES
Movado Group, Inc. designs, sources, and distributes MOVADO , MVMT , OLIVIA BURTON , EBEL , CONCORD , COACH , TOMMY HILFIGER , HUGO BOSS , LACOSTE , and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States.
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
#ZR
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
Auto-ApplyFull Time Call Center Representative
Remote
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the corner stone of our business - we invite you to grow your career with us.
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Roles and Responsibilities:
Provide first-level assessment, support, and resolution of issues.
Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Handle dispute escalation in accordance with existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Requirements:
Experience in a remote and fast-paced environment
Minimum of 3 years of service-related experience in a call center environment
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
Must be able to work mandatory OT during peak seasons or as required
SAP experience is a plus
Bilingual is a plus (Spanish)
The hourly rate for this position is $18.50.
As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays.
DIRECT APPLICANTS ONLY - NO AGENCIES
Movado Group, Inc. designs, sources, and distributes MOVADO , MVMT , OLIVIA BURTON , EBEL , CONCORD , COACH , TOMMY HILFIGER , HUGO BOSS , LACOSTE , and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States.
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
#ZR
#LI-MP1
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
Auto-ApplySales & Customer Service Call Center Specialist - Remote
Cleveland, OH jobs
We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
Check out this Realistic Job Preview Video we have provided to get to know us a bit better
The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays.
Click here for details on the benefits related to this position.
Your Impact
* Utilize sales skills to make multiple product recommendations with customers on every call.
* Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
* Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
* Achieve excellent customer satisfaction scores on every call.
* Consistently enter accurate data into the company database.
* Follow work schedule as assigned.
Your Experience
* Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
* Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
* Professional communication skills
* Intermediate computer skills online and within the Microsoft Office suite (including Teams).
* Ability to perform basic mathematical computations
* Previous call center experience recommended
* Regular and reliable attendance is required
* Must pass a background check
Technical Requirements
* Desktop or Laptop computer with the most current version of Microsoft Windows or mac OS
* *Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible
* Hardwired Ethernet connection from router to computer *Wi-Fi internet is not compatible
* At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone
* High speed Internet of 100+ Mbps or higher
* Dedicated workspace free from distractions
Schedules
* Afternoon and evening shifts ending as late as Midnight Eastern Time
* Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
* Training schedule will vary from the accepted work schedule
* The schedule that you accept at the time of the offer cannot be changed
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Remote Customer Support Agent (P&C)
Augusta, GA jobs
About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
* Respond to inbound calls from existing customers
* Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
* Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
* Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
* You can multitask and manage multiple competing priorities
* You are passionate about helping others
* Has 2+ years of experience working in a call center environment
Compensation and perks:
* Hourly wage: $19.00 - 21.00
* We will pay for your P&C license (expected within 60 days after starting)
* Medical, dental, vision insurance, 401K match
* Ability to work remotely (we provide work equipment)
* Ongoing training and mentorship from our leadership team
* An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
* Monday, Thursday, Friday: 6am - 4:30pm ET
* Saturday: 11:30am - 10pm ET
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at *******************
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
Remote Phone Sales Representative - Aftermarket Auto Parts
Lafayette, IN jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyInbound Call Center Representative
Columbus, OH jobs
We are seeking enthusiastic and customer-oriented Inbound Call Center Representatives to join our dynamic team. In this role, you will be responsible for handling incoming calls, providing exceptional service, and assisting customers with their inquiries. You will play a vital role in creating positive customer experiences and promoting our products and services.
Key Responsibilities:
Answer inbound customer calls in a professional and friendly manner.
Identify customer needs and provide appropriate solutions, information, and assistance.
Maintain accurate records of customer interactions, inquiries, and transactions using our CRM system.
Process orders, updates, and account information efficiently while ensuring customer satisfaction.
Troubleshoot product or service issues and escalate complex matters when necessary.
Educate customers about our products, services, and promotions to enhance their experience.
Collaborate with team members and other departments to resolve customer inquiries effectively.
Meet performance metrics and targets while adhering to company policies and procedures.
Qualifications:
Proven experience in a call center or customer service role is highly desirable.
Excellent verbal communication skills and a friendly, engaging demeanour.
Strong problem-solving abilities and the ability to think on your feet.
Proficient in using computers and familiarity with call center technology and CRM systems.
Ability to handle high call volumes while maintaining professionalism and composure.
Remote Phone Sales Representative - Aftermarket Auto Parts
Evansville, IN jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Austin, TX jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Fort Wayne, IN jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Indianapolis, IN jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyCall Center Representative-Day Shift
Mentor, OH jobs
* Take customer calls and provide accurate, satisfactory answers to their queries and concerns * Reserve appointments for the guest at their preferred location * Call clients and customers to inform them about the company's new products & services * Guide callers through troubleshooting, navigating the company site or using the products or services
* Review customer or client accounts, providing updates and information
* Collaborate with other call center professionals to improve customer service
* Marketing job duties as required
Requirements
* Strong communication, both written and verbal
* Great active listening skills
* Exceptional interpersonal and rapport building skills
* A patient and empathetic attitude
* Strong time management and organizational skills
* Adaptability and flexibility
* Comfortable working in fast-paced environments
* Troubleshooting skills, either basic or advanced, depending on the role and industry
* Computer literacy
* Phone skills, including familiarity with complex or multi-line phone systems
* In-depth knowledge of a company's products and/or services
* Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Remote Phone Sales Representative - Aftermarket Auto Parts
Bloomington, IN jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Arlington, TX jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyClient Specialist
Middleburg Heights, OH jobs
Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Middleburg Heights, OH Store Location!
We re hiring enthusiastic, energetic people today!
We re a family-owned company with a history of caring for our employees, customers and community!
Levin Furniture & Mattress Compensation and Benefits Program:
Increased Pay Rates - Earn more at Levin
Paid Training - A Blended Training Approach
Growth Opportunities Levin s loves to promote from within
Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO
Generous Employee Discount
Friendly, Supportive Work Environment
Beautiful Showroom with Top Brands & Trends
Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role!
In this fast-paced position, you ll:
Deliver outstanding customer service and support the sales team
Learn sales skills, product knowledge, and promotions
Participate in sales meetings and vendor trainings
Assist with store operations, social media, and customer calls
Complete all core training for the Sales Associate role and demonstrate your new skills.
Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience.
Assist with daily operations, promotions, pricing, and store presentation.
Engage with customers in-store and over the phone, helping them find the perfect solutions.
Work a flexible retail schedule including evenings, weekends, and holidays.
Work at multiple Levin Mattress locations as needed
What You Bring:
Passion for customer service and sales.
Excellent communication and listening skills
Basic computer and numerical reasoning abilities
Reliability and willingness to work at multiple locations
Energy, independence, and a drive to succeed
This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales!
Physical Demands:
Ability to sit, stand, walk, stoop, and reach regularly.
Ability to climb stairs occasionally, dependent upon location.
Ability to communicate effectively with customers and co-workers.
Ability to use vision to read documents and computer screen.
Ability to use hands to type information into computer.
Ability to lift/carry up to 60 lbs.
Disclosures:
EOE M/F/V/D Drug-Free Workplace
Client Specialist
Ohio jobs
Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Oakwood Village, OH Store Location!
We re hiring enthusiastic, energetic people today!
We re a family-owned company with a history of caring for our employees, customers and community!
Levin Furniture & Mattress Compensation and Benefits Program:
Increased Pay Rates - Earn more at Levin
Paid Training - A Blended Training Approach
Growth Opportunities Levin s loves to promote from within
Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO
Generous Employee Discount
Friendly, Supportive Work Environment
Beautiful Showroom with Top Brands & Trends
Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role!
In this fast-paced position, you ll:
Deliver outstanding customer service and support the sales team
Learn sales skills, product knowledge, and promotions
Participate in sales meetings and vendor trainings
Assist with store operations, social media, and customer calls
Complete all core training for the Sales Associate role and demonstrate your new skills.
Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience.
Assist with daily operations, promotions, pricing, and store presentation.
Engage with customers in-store and over the phone, helping them find the perfect solutions.
Work a flexible retail schedule including evenings, weekends, and holidays.
Work at multiple Levin Mattress locations as needed
What You Bring:
Passion for customer service and sales.
Excellent communication and listening skills
Basic computer and numerical reasoning abilities
Reliability and willingness to work at multiple locations
Energy, independence, and a drive to succeed
This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales!
Physical Demands:
Ability to sit, stand, walk, stoop, and reach regularly.
Ability to climb stairs occasionally, dependent upon location.
Ability to communicate effectively with customers and co-workers.
Ability to use vision to read documents and computer screen.
Ability to use hands to type information into computer.
Ability to lift/carry up to 60 lbs.
Disclosures:
EOE M/F/V/D Drug-Free Workplace