Dci Donor Services, Inc. jobs - 77 jobs

Summary of Function: The Donor Records Manager oversees the quality assurance (QA) review of cadaveric and birth tissue donor eligibility charts, ensuring that donor records are complete, accurate, and compliant with internal and external standards. This role is responsible for managing corrections, maintaining efficient workflows, and fostering collaboration with partner agencies. The position includes supervising and evaluating staff performance, managing communications with medical directors, and supporting strategic initiatives. The Donor Records Manager also leads process improvement efforts using data-driven methods to enhance overall quality and compliance. MAJOR DUTIES AND RESPONSIBILITIES Manage of donor eligibility and donor record review team, identifying and addressing deficiencies, and ensuring timely completion of corrections. Oversee the review and completion of partner agency pending lists, ensuring timely communication on aged donor records and key performance metrics. Oversee chart disposition and ensure monthly chart metrics and goals by staff. Collaborate effectively with external agencies, maintaining strong communication regarding pending records and compliance. Exercise sound judgment and decision-making to provide quality solutions aligned with DCI Donor Services' mission. Provide daily supervision of QA/QC staff, including training, accountability, scheduling, and performance evaluations. Ensure staff understand their job responsibilities and address any performance gaps through feedback, coaching, and disciplinary action when necessary. Promote employee growth through mentoring and formalizing plans when appropriate. Recruit, hire, and train personnel to maintain high-quality team performance. Facilitate timely communication with medical directors, ensuring records are reviewed for eligibility determination and seeking guidance on medical issues as needed. Acts as liaison between DCIDS Quality Assurance, Tissue Bank, Tissue Recovery, Ocular Recovery, other Affiliated Tissue Processors and Medical Directors on compliance initiatives. Build and maintain positive professional relationships with internal and external stakeholders. Uphold confidentiality of patient, donor, and company information. Assist in developing and maintaining the department's strategic plan, including setting key performance indicators (KPIs) and metrics for both the team and department. Attend industry workshops and meetings to stay current with quality, regulatory, and industry standards relevant to tissue and birth tissue recovery operations. Analyze cross-departmental data to identify trends and patterns, collaborating to improve processes and ensure regulatory compliance. Apply the PDSA (Plan-Do-Study-Act) model to support consistent and effective process improvement initiatives. Lead investigations into deviations and occurrence reports, conducting root cause analysis and ensuring proper documentation and communication with stakeholders. Perform other related duties as assigned. Qualifications: Education: Bachelor's degree in a health-related field or equivalent experience in quality system management within an OPO (Organ Procurement Organization) or medical records management. Experience: Minimum of 5 years with medical records and 2 years leading staff. Licenses/Certifications: CQIA (Certified Quality Improvement Associate) or equivalent; CPTC (Certified Procurement Transplant Coordinator), CTBS (Certified Tissue Bank Specialist), or CEBT (Certified Eye Bank Technician) preferred. Skills: Proficiency in Microsoft Office (Word, PowerPoint, Excel). Strong communication, decision-making, and leadership skills.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are looking for a detailed Labeling Associate that will be responsible for working in tandem with the Quality Control team to verify all processed human tissue grafts before being provided to medical facilities. Someone with expertise in Quality Control or previously working as a Quality Technician would be an excellent addition to the team! COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *The required shift for this position is Tuesday-Friday, 6:30 AM-4:00 PM. Key responsibilities this position will perform include: Reviews processed human tissue grafts for accuracy. Ensures proper customer labeling is prepared and performs final quality check. Ensures all paperwork, data entry, labeling, and inspection of human tissue grafts are completed accurately. Perform other related duties as assigned. The ideal candidate will have: Two years of experience in Quality Assurance or related field preferred Working knowledge of computers and basic data entry skills required. High School diploma or equivalent required. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting someone to join our team as Quality Coordinator. The Quality Coordinator oversees the assembly, review and maintenance of organ donor records to maintain integrity, compliance and security of donor information. This role ensures internal and external reporting is completed in a timely manner to meet compliance requirements to state, regulatory and accrediting agencies.

Designs, develops, and maintains web applications across both front-end and back-end systems. Works with technologies such as Java, Angular, Spring Boot and Spring Reactive and databases to build scalable solutions. is $70,933 - $111,466. Actual pay will be determined based upon a candidate's job-related knowledge, skills, education, experience, geographic location, and may include other job-related factors such as certification(s), professional licensure, or internal equity considerations. Responsibilities Designs, builds, tests, deploys, releases, and supports a regulated SaaS-based solution as part of a team Provides innovative solutions to help resolve customer needs Strives for continuous improvement and supports continuous integration, continuous development, and deployment pipelines Identifies, encourages and builds automated processes; advocates for automation, continuous improvements and best practices Participates in all phases of the solution lifecycle and works closely with a variety of internal, external business, and technology partners Evaluates system and component releases for impact to business processes Uses technical skills to code review, verify, and validate the software code developed Gains knowledge of business processes and recognizes how individuals and technology can effectively support the success of business users Collaborates with teams, mentors junior engineers, and ensures high-quality code and best practices are followed in a regulated software environment. Qualifications Bachelors degree in Computer Science or related field Three (3) years of experience working in a SaaS-based product development environment or FDA-regulated medical device environment; experience working with AWS is a plus Experience with programming languages Java, JavaScript, and SQL Experience utilizing frameworks and tools such as Angular, Spring Boot, Postgres, Docker, Git, Kubernetes and Kafka Experience in Domain Driven Design, Event Driven Architecture, and Reactive Programming desirable Experience working on an agile team in a remote working environment Experience using release management and ALM tools like Jira and Git/Gitlab Excellent communication skills (both oral and written) Must be comfortable with formal documentation development and working in a regulated environment Ability to work part of an agile team and comfortable working remote as required Experience with Behavior Driven Development (BDD) Experience working in a Scaled Agile (SAFe) environment is a plus Experience in a biomedical, healthcare, blood or regulated environment is a plus Working Conditions Flexible work hours in fun collaborative environment Working remote requires a reliable internet connection Must have the ability to travel as needed for company meetings.

The Corporate Counsel will provide guidance to DCI Donor Services, Inc. (“DCIDS”), of which DCI is sole member; working with DCIDS and DCI company executives, as well as operations, regulatory and clinical personnel in the DCIDS corporate office and its three organ procurement organization sites, tissue bank and eye bank divisions. DCIDS is a 501(c)(3) nonprofit organization committed to saving and improving lives through organ, eye and tissue donation. Essential Duties and Responsibilities include the following. Other duties may be assigned. Advise DCIDS leadership and the DCIDS Board of Directors, and report to them as needed in legal-related matters Advise and provide oversight on compliance-related matters at the federal, state and accreditation/certification organization levels to ensure DCIDS remains aligned with various requirements and expectations Handle contracts and other legal documents Research and guidance on complex regulatory issues Handle transactional projects Interact with a wide range of legal and business persons All in furtherance of DCIDS's mission goals. Competencies: Leadership skills/expectations include: Inspires trust and respect Collegial, possesses mature interpersonal skills and is able to quickly adapt to changing demands Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness Demonstrates initiative; demonstrates flexibility and reliability Thrives in a team environment while able to work independently when necessary Produces authoritative, comprehensive legal results. Microsoft office proficient Compliance with DCIDS/DCI programs: Corporate Counsel will be accountable for adhering to the DCIDS and DCI Standards of Conduct. All employees are required to promptly report all known or suspected compliance-related violation or concerns. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicant should reside in the metropolitan Nashville, Tennessee area or be willing to relocate to the area upon hire. Applicant will be expected to perform at least some or their duties in-office, with any hybrid work subject to prior review and approval and subject to change. Education and/or Experience: Licensed attorney holding a J.D. or equivalent degree from a recognized law school. Tennessee licensure highly preferred, but other exceptional candidates holding out-of-state license considered upon condition of obtaining Tennessee licensure. 3+ years of transactional legal experience, preferably in healthcare law with knowledge in organ procurement organizations highly preferred. Experience in health care law as well as general corporate and business law is preferred. Experience in compliance programs and expectations thereof in a healthcare environment is advantageous. Language Skills: Ability to read, analyze, and interpret legal documents. Ability to respond to common inquiries or complaints from regulatory agencies and members of the business community Ability to effectively present information to top management, public groups, and/or boards of directors Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use: Hands to finger, handle, or feel and reach with hands and arms Frequently required to stand; walk and sit. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, peripheral vision and depth perception Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate. PRIVACY/HIPAA: Employees are expected to ensure the confidentiality, integrity, and availability of paper and electronic DCIDS/DCI creates, receives, transmits, and maintains in accordance with company policies and applicable law. This is accomplished by following DCIDS and DCI privacy policies and procedures, including HIPAA requirements where applicable. Work Hours: We reserve the right to alter your work hours and work location in order to accommodate business needs. Bloodborne Pathogens: Since this is a healthcare environment, there is a possibility of exposure to infectious/contagious diseases, hazardous chemicals and materials, needle sticks, and exposure to blood and body fluids. Further information regarding this position's specific work exposure category will be provided during orientation. This position is classified as Category III. The above statements are intended to describe the general nature and level of work performed by an individual assigned to this job classification. They are not construed to be an exhaustive list of all job duties performed by an individual so classified. DCI is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from TDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in the Knoxville area of Tennessee and throughout Tennessee hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are seeking an Authorization Coach (On-Call) to be responsible for all organ and tissue pre- and post- family approach activity to support coaching and debriefing. The Authorization Coach will guide services related to the Family Care Department. This position will foster, promote and sustain cross-departmental collaboration in support of optimal donation and family support outcomes. On-call duties are required. Prior OPO experience is required! This is a great opportunity to serve as a lifeline to those on the transplant waiting list! The Authorization Coach position is a remote position, however, travel for in-person meetings and trainings will be required. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Coaches frontline team members by providing consistent, evidenced based critical thinking and decision support while considering appropriate resource management decisions. Provides thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process. Problem solves with Family Services team members. Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support. Communicates deviations from standard behavior and/or practices to appropriate manager for follow-up. Assists with training, development, and educational initiatives. Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources. Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures. Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity review process. Assists with data collection, analysis, and shares best-practices for presentation and education during Case Review Meetings. Closely monitor both organizational and team member authorization rates and identify both trends and opportunities for improvement needs. Collaborate with Family Care leadership for training and development needs of staff. Assists with search efforts to identify legal next of kin (LNOK), verifying donor registries, and obtaining authorization for donation. Escalates to senior leadership when UAGA challenges arise. Perform other duties as assigned. The ideal candidate will have: Prior OPO experience required. Bachelor's degree is preferred in Nursing, Counseling, Ministry, Social Work or Psychology - or equivalent experience working with families in crisis Experience with Dual Advocacy and Gift of Life family approach theory preferred Excellent communication and public speaking skills required. Ability to attend and contribute to family services staff trainings and/or DCIDS organization wide meetings as needed Proficient in MS Office, Word, Excel, Power Point. **New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination.** We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon DCIDS is an EOE/AA employer - M/F/Vet/Disability. You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are seeking Director of Quality Improvement. The Director of Quality Improvement will direct the development, implementation, and monitoring of quality systems and improvement as it relates to regulatory compliance, departmental and organizational strategic goals, internal and external audits, processes, and performance improvement. This position will ensure the collection, completion, maintenance, analysis, and integrity of organ donor medical records and data collection. This position can be located in Sacramento, CA, Nashville, TN or Albuquerque, NM. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Responsible for day-to-day oversight of quality and compliance for OPO organ operations across DCIDS quality program systems supporting DCIDS, Tissue Bank and Eye Bank. Collaborates with the Managers of Performance Improvement and Business Intelligence to identify and address opportunities for improvement throughout quality, compliance and program operations. Ensure organizational focus on achieving and maintaining compliance with all regulatory standards and industry driven accreditations. Stays current with the standards and regulations that relate to OPO operations including FDA, UNOS, AATB, and DCIDS policies and procedures. Assists with maintaining current licensing, registration, and accreditation with agencies. Responsible for driving growth and success as it relates to quality compliance, systems, and improvement in coordination with DCIDS strategic initiatives. Collaborates with the CAO, Director of Performance Excellence and DCIDS leaders to facilitate regulatory, accreditation, and processor inspections. Supports the Performance Excellence team in analyzing organizational data and analytics, identifying trends, and recommending performance improvement initiatives based on established PI processes. Works with the CAO and Director of Performance Excellence to direct and maintain implementation of the DCIDS QAPI program. Ensures accurate medical records and data elements in compliance with applicable regulations and standards as well as DCIDS policies and procedures. Assists DCIDS leadership in the development and review of policies and procedures for all aspects of the organization's operations to include data collection and regulatory compliance. Aligns with DCIDS leaders and educators to ensure employee training documentation processes are consistent and in compliance with regulatory, accreditation, and DCIDS policies and procedures. Works with multidisciplinary DCIDS teams to develop tracking metrics to evaluate the success and completion of goals. Evaluates trends in performance to determine process improvements. Acts as liaison between DCIDS Quality Assurance, Tissue Bank, Tissue Recovery, Ocular Recovery, other Affiliated Tissue Processors and Medical Directors on compliance initiatives as needed. Assists with investigation of deviations and non-conformances including adverse reaction reports. Conducts Root Cause Analysis. Completes and oversees effective corrective and preventative action plans. Acts as a role model for the DCIDS and the DCIDS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values; selfless, hardworking, passionate, and dependable. Performs other related duties as assigned. The ideal candidate will have: Bachelor's degree or equivalent in a health-related field, or appropriate OPO experience in quality system management and medical records. Minimum 5+ years of experience with quality management system and CMS/FDA/OPTN regulatory compliance. Must have 5-7 years of experience managing employees CQIA or equivalent, CPTC, CTBS preferred. As a condition of employment, you must be able to obtain Hospital Badge and EMR access from all of the DCI Donor Services Hospital Partners. Valid Driver's License with ability to meet MVR underwriting requirements. Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint, etc.) Working knowledge of computers and basic data entry skills required. Excellent written and verbal communication skills, skilled at multi-tasking, strong attention to details and ability to meet deadlines. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! The Payroll Specialist is responsible for processing and managing payroll functions to ensure employees are paid accurately and on time in accordance with organizational policies and government regulations. This role supports the integrity of payroll systems, benefits deductions, tax compliance, and internal reporting. The ideal candidate is meticulous, confidential, and thrives in a mission-driven workplace where attention to detail directly supports the success of a lifesaving organization. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Prepare and process biweekly payroll using ADP. Submits funding files to third party benefit vendors (such as retirement contributions and/or health savings accounts). Reviews time off accruals. Review employee timecards, ensuring accuracy and appropriate approvals. Alerts managers of variances regarding meal/rest breaks. Trains supervisors in approval of timecards and payroll submissions. Maintain payroll records including new hires, terminations, promotions, bonuses, and changes in pay or deductions. Ensure compliance with all federal, state, and local tax laws and wage/hour regulations (e.g., FLSA). Initiates paperwork for new state jurisdictional setup. Manage and process garnishments, levies, benefit deductions, and retirement contributions. Processes benefit vendor payments. Coordinates audit requests. Respond to employee inquiries regarding payroll, timekeeping, and related policies in a timely and professional manner. Coordinate quarter-end and year-end processes including W-2s, 1095s, tax filings, and benefit reconciliations. Collaborate with HR and Finance on audits, budget projections, and internal reports. Reconcile payroll reports and general ledger entries as needed. Maintain confidentiality of payroll and employee information at all times. Additional duties as assigned. The ideal candidate will have: Associate's degree in Accounting, Business Administration, Finance, or related field required; Bachelor's degree preferred. 2+ years of payroll processing experience; nonprofit or healthcare experience a plus. Strong understanding of payroll and tax compliance regulations (FLSA, IRS, state tax codes). Proficiency in payroll software and Microsoft Excel (VLOOKUP, pivot tables). High attention to detail and strong organizational skills. Ability to maintain confidentiality and exercise sound judgment. Effective written and verbal communication skills. Familiarity with benefits administration and HR processes is a plus. CPP (Certified Payroll Professional) certification preferred or willingness to obtain. Demonstrated ability to work independently and collaboratively in a mission-centered environment. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Come work with DCIDS (New Mexico Donor Services, Sierra Donor Services, Tennessee Donor Services) without having to relocate! The Float Pool Family Care Coordinator is a full-time role that leads family donation conversations throughout our 3 Organ Procurement Organizations! This opportunity is perfect for experienced coordinators looking for travel opportunities that include DCIDS benefits! This is an exciting opportunity to be apart of a team that is passionate to end the transplant waiting list by saving and improving lives through organ and tissue donation and transplantation! What is a Family Care Coordinator? Family Care Coordinators (FCCs) support and educate the potential donor's next-of-kin regarding donation options. FCCs determine family dynamics and assess the family's understanding of the patient's prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor's family. COMPANY OVERVIEW AND MISSION Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Determines family dynamics and assesses the family's understanding of the patient's prognosis when appropriate to initiate the donation discussion. Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation. Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary. Visually assesses donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Provides education to hospital staff regarding authorization, family care process and donation process. Responsibilities may be affected by increased donor activity. Performs other duties as assigned. The Family Care Coordinator will work 15 days per month - and be on call for periods of up to 24 hours. The ideal candidate will have: A bachelor's degree 2 - 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention Knowledge of medical and legal principles of authorization, donor evaluation, and management. Exceptional teamwork, communication, and conflict management skills. Valid Driver's license with ability to pass MVR underwriting requirements We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCI Donor Services is seeking an LMS Administrator / Training Designer to join our team. This position will foster a superior workforce through development of employees' professional, technical, and industry related skills and knowledge and fulfill the organization's commitment to excellence and innovation by developing, coordinating, and executing the DCIDS education program. This is a hybrid office/ remote position. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Routinely assesses training needs of staff, the organization, and changes in industry, federal, state, and local regulations, standards, or practices for training gaps and assists in finding appropriate learning solutions. Manages the design, development, and maintenance of training courses, instructional materials, and education programs in the organization. Partners with subject matter experts for content accuracy, provides instructional guidance, and leads their workflow for timely completion of projects. Articulate Storyline, Traincaster, and other educational authoring tools. Coordinates design, implementation, and delivery of training to employees. Design effective and engaging learning environments to achieve desired learning outcomes. Oversees LMS system. Maintain a directory of training programs and potential trainers for staff and leadership reference via LMS/classroom training. Assists leadership in evaluating effectiveness of training and educational programs through Traincaster reports and input from DCI staff. Assists with the development and implementation of new employee orientation, mandatory annual staff education and training, leadership training, and other education programs. Maintains education records accurately and confidentially. Conducts needs assessments to assist with design and implementation of education forums on a wide range of subjects, as identified by leadership and directors. Ensures that staff development planning is linked to the leadership process by assisting leaders in forum development or specific job orientation modules according to employee needs. Partners with Quality and Human Resources to maintain records related to annual mandatory training including, but not limited to, OSHA, HAZCOM, Corporate Compliance, Standards of Conduct, and Sexual Harassment. Documents and maintains records including course attendance and completion certificates, and continuing education units (CEU's). Provides access to learning management system training records to appropriate personnel for auditing and reporting purposes (i.e., Quality, Department Managers, etc.). Routinely reports information related to staff development to management to include activities, upcoming programs, employee specific development status, etc. Partners with management to collaborate with leadership team to facilitate communication and uniformity in reporting, collecting, and analyzing data. Training calendar for the organization and distribute appropriately. Travel to DCIDS locations as required. Acts as a role model for the DCIDS by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values-selfless, hardworking, passionate, and dependable. Other duties as assigned. The ideal candidate will have: A bachelor's degree in Instructional Design, education, or related field. 4 - 6 years developing training content in both classroom and electronic formats. Knowledge of medical and legal principles of authorization, donor evaluation, and management. Prior experience with instructional design and learning management systems. Valid Driver's license with ability to pass MVR underwriting requirements. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! The Human Resources Assistant supports the day-to-day operations of the Human Resources department in a fast-paced, mission-driven healthcare organization. This position assists with administrative functions related to recruitment, onboarding, employee records, compliance, benefits administration, and HR communications-ensuring alignment with organizational values and federal and state regulations. As a key support role in a regulated and highly sensitive environment, the HR Assistant must handle confidential information with discretion and contribute to the positive employee experience. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Maintain and update employee records in HRIS and personnel files in compliance with regulatory standards. Prepare onboarding materials and coordinate orientation for new employees. Track employee vaccination records to include, but not limited to, Tuberculosis, Hepatitis B, and COVID-19. Support benefits enrollment and assist employees with benefit questions or issues in collaboration with benefits vendors. Process HR-related documents, including employment verifications, status change forms, and exit paperwork. Coordinate and document employee engagement initiatives, wellness programs, and internal communications. Coordinate pre-screening clearance for all travel staff. Support HR audits and surveys by gathering and submitting required data. Assist with scheduling, correspondence, and recordkeeping for employee relations matters, training sessions, and policy rollouts. Serve as a liaison for internal and external inquiries about HR policies and procedures. Additional duties as assigned. The ideal candidate will have: Associate degree in Human Resources, Business Administration, or a related field required; Bachelor's degree preferred. Minimum 1-2 years of administrative or HR-related experience; healthcare or nonprofit experience a plus. Strong attention to detail and organizational skills. Excellent interpersonal, written, and verbal communication skills. Proficient in Microsoft Office Suite; experience with HRIS systems (e.g., ADP, Paycom, or UKG) preferred. Ability to handle confidential and sensitive information with professionalism and discretion. Familiarity with HR compliance requirements including FMLA, HIPAA, ADA, and EEOC regulations. Demonstrated ability to work independently and collaboratively in a mission-centered environment. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking an External Affairs Director to join our team! This position will increase the organization's reach and community standing through community engagement and organ/tissue donation registration awareness initiatives. The incumbent will represent the organization in an array of community events while also pursuing community and corporate partnerships. Travel will be required. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to our company overview & mission. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Establishes and maintains relationships with groups and organizations in the community to raise awareness of organ and tissue donation and other business development opportunities. Expands donation awareness in collaboration with the communications strategy including advertising, public relations, digital and social media efforts and managing strategic partnerships. Represents the company in community development activities and initiatives for the OPO's designated service area. Partners with community groups such as major hospitals/transplant centers, faith-based organizations, etc. to establish a presence in promoting donation. Directs and oversees community relations programs that effectively describe and promote donation in an effort to save and enhance lives. Legislatively represents and protects organization interests by working with local, state, and federal government entities. Develops key relationships with government and legislative leaders as identified. Ensures excellent working relationships with government leaders. Monitors legislative and regulatory activities. Partners with CEO and Corporate Officers on proposed legislative actions to determine the potential impact to donation. Collaborates with senior leadership and the OPO community regarding the company's position on local, state, and federal regulations and collaborates with the Communications Director to convey internally and externally. Collaborates with Communications Team on the strategic goals and vision of the organization, including public relations, legislative affairs, website, social media, and marketing collateral. Contributes to web and social media content. Manages the Public Education Staff and oversees efficiency of donation related events to increase the number of registered donors. Serves as point of contact for community service organizations, legislative staff, community government and business leaders, DMVs, community groups, hospitals/transplant centers. Represent the organization at community and business events which will require public speaking with poise and engagement. Support senior leaders with talking points, background details, crisis communications and stakeholder communications. Maintain current knowledge of the donation and transplantation industry, including national campaigns and strategies, and tracking developing trends, in order to communicate in a timely and appropriate manner with DCIDS stakeholders and the general public. Performs other duties as assigned. Experience fostering trusted, long-term partnerships with leaders and organizations serving Black communities preferred. The ideal candidate will have the following attributes: Ability to communicate internally and externally to diverse audiences, with knowledge, tact, courtesy, and superior attention to detail. Write clearly, creatively, and persuasively to advance priorities across a variety of channels, tell stories ethically and with an equity-focused lens, and copyedit with a critical eye. Manage, organize, prioritize, and deliver on day-to-day tasks and longer-term projects, individually and as part of a fast-paced team. Take direction, carry out assigned tasks, and where appropriate, develop new skills and systems. Use technologically savvy, demonstrated ability to use word processing applications, email, internet searches, database and presentation software, and social media platforms/applications. Bachelor's degree or equivalent work experience; Masters Degree preferred. Eight (8) years in marketing and communication - previous experience managing projects and employees required Valid driver's license with ability to pass MVR underwriting requirements We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation and we want professionals on our team that will embrace this important work!! We are currently searching for an Inventory Supervisor. This position will be responsible for supervising and training staff in the implementation and execution of policies, and procedures associated with tissue receiving, inventory management, operation of processing equipment, and radiation shipments. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Coaches and supervises team to achieve superior results. Monitors staff through daily observations and interaction. Coordinates coverage and offers direction and guidance to workgroups with the aim of attaining department goals. Trains personnel and documents in training records. Responsible for coordinating and completing weekly shipments of irradiation by communicating with irradiation facility and couriers on shipments other internal departments as necessary. Responsible for documenting all tissue shipped for irradiation and ensures tissue is received back from irradiation. Coordinates and completes operation of Lyophilizers and Drying Ovens ensuring that tissue is dehydrated in a timely manner. Ensures setup and operation of the moisture analyzer to conduct residual moisture testing on donor samples after the lyophilization run. Coordinates and completes test sample shipments for Residual Calcium samples. Reviews all documentation for lyo runs, drying ovens, residual moisture samples, preservation room cleaning, and irradiation shipments are in accordance with internal policies, AATB Standards, and FDA regulations. Coordinates and completes receipt of MS and BT donors, execution of discards, and transfer of inventory as required. Ensures clear communication with leadership and peers in both oral and written formats. Acts as a skilled negotiator to streamline processes and reduce workplace disruption. Escalates business matters in an appropriate manner. Supports the implementation and execution of strategic initiatives. Performs other duties as assigned. The ideal candidate will have: High School Diploma or Equivalent required. 5+ years' experience in tissue banking or other related experience. CTBS Certification preferred. Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Cell phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Bridge2Life Manager. This role will monitor the day-to-day operations of the B2LC, ensure and promote compliance with quality control measures dictated by federal, state, and local regulations, and ensure operational activities are conducted within constraints established by approved policy and procedures. This role monitors and participates in the quality assurance process for reviewing donor charts. Performs services for multiple offices, designs, implements and monitors all services provided as determined by policy and procedure. Must be able to exercise independent judgment, multi-task, and have excellent interpersonal skills. Flexible scheduling based on business needs. This is an onsite role in Nashville or Knoxville. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Directs orientation, training and evaluation of new employees. Jointly responsible for staffing and development of B2L staff. Evaluates and oversees statistical data for key performance indicators. Identify and take action to improve communication activities to facilitate donation, and report findings to B2L Director Oversees and reviews Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness. Monitor staff performance including but not limited to work distribution, personnel and human resource issues Ensure the team keeps the flow of the room and maintaining a sense of urgency with calls handled, ensuring donation is maximized. Serves as subject matter expert and resources regarding daily B2LC operations as determined by policy and procedures and industry standards. Monitors and evaluates the effectiveness of DCIDS SOP's, policies and procedures and ensure the highest quality service and efficiency and implements new procedures and protocols as needed. Strategize with B2LC director on the direction of the B2LC and plot strategies for staffing, processes, issues and growth within B2LC. Reports any deviations with quality, phone systems, processes as well as unforeseen incidents that may arise to the B2LC director Performs other related duties as assigned by B2LC director The ideal candidate will have: BA/BS degree in related field preferred. Medical background preferred 2+ years of experience in Tissue Banking or related field required 4+ years of experience of customer service in a high-volume setting 3+ years of direct management experience is required CTBS license required (CTPC) Excellent written and verbal communication skills required Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required. Strong data entry and typing skills required. Knowledge of ACD systems. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently seeking an EMR Helpdesk Specialist who will be responsible for facilitating and managing Electronic Medical Record (EMR) system access to support organ and tissue donation activities. This role involves coordinating with hospitals, DCIDS staff, and managers to ensure smooth access to various hospital EMR systems, troubleshooting access issues, and maintaining accurate records of access statuses. A key component of this role is building and maintaining strong relationships with hospital IT departments and administrative personnel. The EMR Helpdesk Specialist will serve as the primary liaison for EMR access, ensuring clear communication and ongoing collaboration with key hospital contacts. This is an onsite role. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: EMR Access Coordination & Maintenance Assist OPO employees in obtaining and maintaining secure access to hospital EMR systems. Track and manage access requests, renewals, and expirations across multiple hospital systems. Maintain up-to-date records of employee access credentials, permissions, and compliance requirements. Ensure adherence to hospital-specific access policies and procedures. Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access. Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies. Relationship Management & Communication Establish and maintain strong working relationships with hospital IT and administrative personnel. Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access. Document and maintain records of key hospital IT and administrative contacts, policies, and procedures. Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates. Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps. Training, Process Improvement & Documentation Identify opportunities to streamline access management processes and implement improvements. Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems. Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows. Establish best practices for tracking and managing EMR access efficiently. Troubleshooting & Technical Support Resolve access issues related to EMR systems, VPNs, and virtual machines. Provide guidance and support to employees experiencing login difficulties or system errors. Work with hospital IT departments to escalate and resolve complex access problems. Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriate Performs other related duties as assigned. The ideal candidate will have: Associate's or bachelor's degree in health information management, information technology, or a related field preferred. Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech) is highly desirable. Prior experience in healthcare IT, medical records management, or a similar administrative role is a plus. Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access is desirable. Strong organizational and attention-to-detail skills to track and manage multiple access requests. Excellent communication and interpersonal skills to collaborate with internal and external stakeholders. Ability to develop and maintain relationships with hospital IT and administrative personnel. Problem-solving skills to troubleshoot EMR access issues effectively. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Sierra Donor Services Eye Bank (SDSEB) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDSEB is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are seeking candidates who have previously worked within a clean room environment, are comfortable with aseptic technique, and have an eye for detail. This position will focus upon processing and distributing ocular tissue. COMPANY OVERVIEW AND MISSION Sierra Donor Services Eye Bank is based out of Sacramento, California and is a member of the DCI Donor Services family. Employees are located in California, Tennessee, and Nevada. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Assists with aseptic tissue and autologous serum eye drops (ASED) processing procedures in a clean room environment, room preparation, opening sterile supplies, and documenting information into database and appropriate logs. Coordinates of phlebotomy services and distribution of processed tissue gifts. Safely handles biohazardous human tissues and blood specimens and assists with disposal and required documentation. Performs inventory management through restocking, assessing par levels, and purchases supplies as needed. Performs other duties as assigned. The ideal candidate will have: High school diploma or equivalent required Working knowledge of computers and Microsoft Office applications to include Word and PowerPoint is required 1+ year laboratory/clinical experience required We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Family Care Manager. This role will be responsible for the day-to-day management and coordination of the OPO's organ and tissue authorization activities. The Family Care Manager oversees the implementation of donor family services policies and procedures, provides supervision and support to all staff supervised, assumes on call duties to guide staff through the various aspects of authorization process, ensures that quality practices are employed, and that policies, procedures and local protocols are adhered to. This role leads quality authorization training based on identified opportunities to increase authorization rates and is responsible for overall performance of family care staff and authorization outcomes. Extensive on-call duties are required. This is an onsite position in Nashville, TN. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Provides on-call administrative services to support family conversations completed by frontline staff. Ability to provide on-site response for family conversations when necessary. Supervises the day-to-day activities of family care staff. Ensures adherence to standard operating policies and procedures. Ensures the timely provision of all potential donor evaluations, standard approach, and obtains authorization. Ensures that the call schedule is adequately covered at all times. Collaborates with Clinical and Hospital Services Manager and staff on activities and meetings as requested. Participates in all leadership training opportunities and will implement all leadership principles into management position. Leadership principles include recruitments, peer interviews, hiring, on boarding, monthly rounding, coaching, and mentoring all staff. Will monitor family care staff's progress, encouraging growth and setting professional goals that are in line with the organizations strategic plan. Provide employee coaching and counseling as needed. Responsible for ensuring all family care staff are trained and efficient in their primary job responsibilities. Will participate in all clinical department staff meetings and case reviews. Participates in external and internal committees to represent organ operations and the entire organization. Participates with Medical Directors and Medical Advisory Committee related to policy/practice changes and review of donation opportunities as required by regulatory bodies. Perform other duties as assigned. The ideal candidate will have: BA degree in related field required. Master's preferred 3+ years of OPO experience in authorization, leadership experience preferred but not required CTPS preferred but not required Excellent written and verbal communication skills required Ability to pass MVR underwriting requirements Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Relocation Allowance Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.