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Dealer accounts investigator skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical dealer accounts investigator skills. We ranked the top skills for dealer accounts investigators based on the percentage of resumes they appeared on. For example, 25.8% of dealer accounts investigator resumes contained customer service as a skill. Continue reading to find out what skills a dealer accounts investigator needs to be successful in the workplace.

13 dealer accounts investigator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dealer accounts investigators use customer service:

Review and analyze requests from customer service and lock box clients specializing in resolving escalated issues producing error resolution
Selected to mentor new customer service representatives to drive performance improvements.

2. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how dealer accounts investigators use account maintenance:

Processed account maintenance for large business accounts and other complex accounts utilizing flow based computer systems and structured procedures.
Processed account maintenance utilizing flow based computer systems and structured procedures.

3. Fraud Claims

Here's how dealer accounts investigators use fraud claims:

Utilize computer systems to investigate accounts and process fraud claims to resolve moderately-extremely complex cases.
Investigate a variety of fraud claims, specializing in account take over and mobile wallet.

4. Medicaid Applications

Here's how dealer accounts investigators use medicaid applications:

Interviewed patients for insurance eligibility, Medicaid applications, Disability, No-Fault and Workers compensation.
Assisted Patients with Medicaid Applications if Patient had no Health Insurances.

5. Computer System

Here's how dealer accounts investigators use computer system:

Disconnected delinquent residential & commercial service * Logged customer data into computer system
Entered voter registration information into computer system.

6. Customer Accounts

Here's how dealer accounts investigators use customer accounts:

Monitor and investigate new and existing customer accounts and transactions to detect fraud and prevent money laundering.
Reconcile and clear G/L unapplied suspense accounts daily and monthly; G/L offsets and write-off's for customer accounts.

7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how dealer accounts investigators use outbound calls:

Perform outbound calls to applicants to verify the integrity of the application.

8. Inbound Calls

Here's how dealer accounts investigators use inbound calls:

Receive inbound calls including transferred sales leads and calls from current and potential customers.

9. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how dealer accounts investigators use external clients:

Audited check images, created letters, and pulled check copies for internal and external clients.

10. Customer Inquiries

Here's how dealer accounts investigators use customer inquiries:

Used effective decision making to assist in resolving customer inquiries in a professional and courteous manner.
Respond to customer inquiries verbally or in writing via mail and e-mail.

11. Client Accounts

Here's how dealer accounts investigators use client accounts:

Operated independently to conduct day-to-day activities and initiated appropriate action steps relating to client accounts.

12. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how dealer accounts investigators use ach:

Assisted the project development team in creating an ACH recovery database to minimize errors while incorporating a faster merchant response time.
Created the training documentation and visual aids for three different teams to utilize the ACH recovery database.

13. AML

AML refers to the rules and systems set up by governments, financial institutions, or organizations to prevent fraudulent economic activities.

Here's how dealer accounts investigators use aml:

Maintained required training and knowledge of (BSA), (AML), and (OFAC).

What skills help Dealer Accounts Investigators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of dealer accounts investigator skills to add to your resume

The most important skills for a dealer accounts investigator resume and required skills for a dealer accounts investigator to have include:

Customer Service
Account Maintenance
Fraud Claims
Medicaid Applications
Computer System

Customer Accounts
Outbound Calls
Inbound Calls
External Clients
Customer Inquiries

Client Accounts
ACH
AML

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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