Dealer analyst job description

● As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.
● You will use deductive reasoning to make sound business decisions.
● You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
● You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
● You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
● You will provide optimum assistance to Sales
● You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.
● You should ensure seamless and friction-less deals with focus on deal velocity
● You will learn and process all products offered in the logo.
● Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system
● Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package
● Validate customer-signed documents and submit for booking
● Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
● Respond and action in a timely professional manner any escalations received

Minimum Qualifications

● Graduate of a 4 year course or equivalent experience.
● Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage
● Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
● 3 years' experience in Deal desk or Contract Management or Sales support
● Experience working and managing communications, with multiple cross-functional teams/stakeholders.
● Has experience in participating with process improvement projects (contributor/participant)

Key Skills
● Team oriented/team player
● Situational/contextual awareness with the ability to assess the impacts of one's work.
● Excellent critical and analytical thinking
● High attention to detail, and high level of professionalism
● Proactive, self-motivated, self-starter, minimal supervision
● Excellent analytical skills and strong decision-making skills committed to resolution and compliance
● Strong organizational, time and workflow management skills

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation and next-gen technology with R&D in the heart of Tel Aviv. BigID has been recognized for its data intelligence innovation as a World Economic Forum Technology Pioneer, named to the 2021 Forbes Cloud 100, #19 on the 2021 Inc 5000 (the list of fastest growing private companies in America), and an RSA Innovation Sandbox winner.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you'll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, and teamwork.

Who we seek:

We're looking for a Deal Desk Analyst for our GTM Ops team, reporting to the Sr Deal Desk Manager. Our Deal Desk team is based remotely. As a Deal Desk Analyst, you will be responsible for scaling our deal closing process and analyzing deal outcomes. Our ideal candidate is someone who has sales operations experience and is able to work in a fast paced environment at a quickly growing company.

What you'll do:

• Collaborate with Sales and Legal through the contract negotiation process and make process improvement recommendations to create efficiencies
• Act as an advisor to the field on new business and renewal offers. You will work closely with the CRO and finance teams on preferred deal structure and will provide guidance to sales on pricing and contract options
• Guide sales and CSM teams on all renewal and new business deal items, advise the team on contract options, and help the team close deals more quickly
• Support sales reps through quote creation and review of contract terms and assist with the billing process
• Create process documentation and other resources to support scalable deal processes
• Partner with the product, security, and privacy teams on various cross-functional projects

What you'll bring:

• 1-3 years of experience working with sales teams in a deal desk, sales operations, or sales support role
• Excellent communication (verbal & written) skills and the ability to manage cross-functional team communication
• Demonstrated attention to detail and organization skills
• Strong analytical, quantitative, and problem solving skills
• Shines in a fast-paced environment and is self-motivated to deliver results
• Experience with enterprise SaaS and complex deal structure
• Experience with Excel and Salesforce
• Experience with Sales Compensation a plus

What's in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements
• Medical, Dental, Vision, 401k - that go into effect your first day

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

BigDiversity: We're committed to creating a culture of inclusion, diversity, and equality - across race, gender, sexuality, disability and neurodiversity - where innovation and growth thrives, every voice is heard, and everybody belongs.

#LI-Remote

#LI-AB1

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Deals Desk Analyst

Grade: 10

Location: Belgrade, Serbia

Position Summary

The position reports to the Americas Deals Desk Leader and works closely with the Regional Sales, Sales Management, Finance, Solution Management, Marketing, Legal and Services Operations teams. This individual provides decision support in the form of financial deal profiling and pricing guidance to ensure comprehensive understanding of risks and financial opportunities for major bids, quotes, and proposals.

Key Areas of Responsibility

* Candidate will support Americas region and must be able to work United States Eastern Time hours
* Ensure all NCR regional bids & proposals, via consistent policy and process, are appropriately assessed for the following: Price requested and Gross Margin Returns
* Highlight Non-standard T&Cs, unusual risk, commercial terms in bids & proposals to the right stakeholders defined by the approval matrix
* Lead bid opportunity through the bid review process and ensure that proper Bid Qualifications (appropriate financial, commercial and management approvals prior to deal submission) take place
* Become a trusted advisor for the field sales organization and other relevant teams in the areas of deal structuring best practices, bid review process and usage of preferred offers where available
* Co-ordinate with dedicated centralized Corporate functions in Finance, Legal, Product and Solutions Management, Professional Services, etc. to enable more effective competitive wins
* Ensure hygiene in reporting of on-going financial analysis and historical bid trends, competitive price positioning, margin results and price erosion
* Remain up to date in terms of NCR's business model, market, and product knowledge.
* Participate in regional pricing and strategic initiatives
* Ensure applicable Sarbanes Oxley, Multiple Element Accounting and GAAP requirements are implemented where applicable.
* Participate in Regional and Global Ad hoc projects (including Continuous Improvement projects) as required

Basic Qualifications

* 3-5 years of relevant experience in pricing or project financing
* Bachelor's degree in Finance, Business, Accounting or Economics
* Demonstrated financial and analytical skills gained through formal education or work experience
* Strong written and verbal communication skills
* Proficient in MS Office (Excel, Word, and PowerPoint)
* Ability and confidence to work comfortably with senior management and interact with colleagues across all levels

Preferred Qualifications

* Experience as a Pricing Analyst, particularly in modeling aaS (As A Service), is a plus
* Experience / knowledge of technology sector sales and channels operations
* Experience with CPQ tools and Business Objects

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.