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Dealer Careers

What Does a Dealer Do

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Duties

Gaming services workers typically do the following:

  • Interact with customers and ensure that they have a pleasant experience
  • Monitor customers for violations of gaming regulations or casino policies
  • Inform their supervisor or a security employee of any irregularities they observe
  • Enforce safety rules and report hazards
  • Explain how to play the games to customers

Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:

  • Keep an eye on customers and employees to ensure compliance with all gaming and casino rules
  • Communicate with other departments if security or customer-service issues arise
  • Address customers’ complaints about service
  • Explain house operating rules, such as betting limits, if customers do not understand them
  • Ensure payouts are correct
  • Schedule when and where employees in their section will work
  • Interview, hire, and train new employees

Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use video slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:

  • Watch over the slot section and ensure that players are satisfied with the games
  • Refill machines with tickets or money when they run out
  • Pay large jackpots
  • Reset cash slot machines after a payout
  • Respond to and resolve customer complaints
  • Interview, hire, and train new employees

Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:

  • Give out cards and provide dice or other equipment to customers
  • Determine winners, calculate and pay off winning bets, and collect on losing bets
  • Continually inspect cards or dice
  • Inform players of the rules of the game
  • Keep track of the amount of money that customers have already bet
  • Exchange paper money for gaming chips

Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:

  • Scan tickets and calculate winnings
  • Operate the equipment that randomly selects bingo or keno numbers
  • Announce bingo or keno numbers when they are selected
  • Oversee the cash that comes in (on bets) and goes out (on winnings) during their shift

How To Become a Dealer

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

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Average Salary
$30,982
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
862
Job Openings

Dealer Career Paths

Top Careers Before Dealer

Cashier
18.4 %

Top Careers After Dealer

Cashier
12.5 %

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Dealer

Dealers in America make an average salary of $30,982 per year or $15 per hour. The top 10 percent makes over $67,000 per year, while the bottom 10 percent under $14,000 per year.
Average Salary
$30,982

Best Paying Cities

City
ascdesc
Average Salarydesc
Chicago, IL
Salary Range33k - 64k$47k$46,517
Poughkeepsie, NY
Salary Range30k - 66k$45k$44,971
Portland, ME
Salary Range30k - 66k$45k$44,768
Harrisburg, PA
Salary Range28k - 62k$42k$42,413
Ashburn, VA
Salary Range27k - 58k$40k$39,933
Bridgewater, NJ
Salary Range26k - 59k$40k$39,925
$17k
$66k

Recently Added Salaries

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Cache Creek Casino Resort
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$20,87001/29/2021
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Academy Dealer Training
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Caesars Entertainment Corporation
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$41,74001/28/2021
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Caesars Entertainment Corporation
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$37,56601/24/2021
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*Paid Dealer School-Earn While YOU Learn)*
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Penn National Gaming
Penn National Gaming
01/21/2021
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$15,13101/21/2021
$15,131
Dealer Success Coordinator
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Robert Half
Robert Half
01/21/2021
01/21/2021
$40,00001/21/2021
$40,000
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Dealer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Dealer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Dealer Resume

At Zippia, we went through countless Dealer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Dealer Demographics

Gender

male

50.5 %

female

44.5 %

unknown

5.0 %

Ethnicity

White

58.6 %

Asian

15.0 %

Hispanic or Latino

13.1 %

Foreign Languages Spoken

Spanish

52.1 %

French

6.6 %

Mandarin

5.2 %
See More Demographics

Dealer Education

Majors

Business
26.1 %

Degrees

High School Diploma

34.7 %

Bachelors

27.7 %

Associate

17.4 %
See More Education Info
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Top Skills For a Dealer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.6% of dealers listed guest service on their resume, but soft skills such as communication skills and customer-service skills are important as well.

  • Guest Service, 16.6%
  • Communication, 16.2%
  • Company Policies, 12.5%
  • Casino Floor, 6.0%
  • Dexterity, 5.9%
  • Other Skills, 42.8%
  • See All Dealer Skills

Best States For a Dealer

Some places are better than others when it comes to starting a career as a dealer. The best states for people in this position are Illinois, Kansas, New York, and Maine. Dealers make the most in Illinois with an average salary of $46,446. Whereas in Kansas and New York, they would average $44,920 and $44,780, respectively. While dealers would only make an average of $44,513 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Kansas

Total Dealer Jobs:
13
Highest 10% Earn:
$78,000
Location Quotient:
1.16
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Dealer Jobs:
61
Highest 10% Earn:
$91,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Illinois

Total Dealer Jobs:
44
Highest 10% Earn:
$84,000
Location Quotient:
0.99
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Dealer Employers

1. Kirby
4.6
Avg. Salary: 
$35,606
Dealers Hired: 
90+
2. Hollywood Casino Aurora
4.0
Avg. Salary: 
$34,363
Dealers Hired: 
49+
3. Majestic Star Casino
3.9
Avg. Salary: 
$30,720
Dealers Hired: 
33+
4. Foxwoods Resort Casino
4.4
Avg. Salary: 
$34,455
Dealers Hired: 
27+
5. Casino Queen
3.8
Avg. Salary: 
$30,565
Dealers Hired: 
25+
6. Greektown Casino
3.9
Avg. Salary: 
$33,287
Dealers Hired: 
20+

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