Top Dealer Support Technician Skills

Below we've compiled a list of the most important skills for a Dealer Support Technician. We ranked the top skills based on the percentage of Dealer Support Technician resumes they appeared on. For example, 21.6% of Dealer Support Technician resumes contained Auto Dealers as a skill. Let's find out what skills a Dealer Support Technician actually needs in order to be successful in the workplace.

The six most common skills found on Dealer Support Technician resumes in 2020. Read below to see the full list.

1. Auto Dealers

high Demand
Here's how Auto Dealers is used in Dealer Support Technician jobs:
  • Assisted auto dealers(customers) and sales staff with updated information enabling them to better utilize our resources & tools.
  • Assisted Auto Dealers via telephone and email with the web based CRM and inventory management services provided by Dealer.com.

Show More

2. Technical Support

high Demand
Here's how Technical Support is used in Dealer Support Technician jobs:
  • Helped thousands of merchants with credit card funding issues and terminal technical support
  • Provided technical support and product information on an expansive array of products.
  • Worked directly with dealers on technical support via phone and email.
  • Provided technical support for all product lines for national dealers.
  • Provided technical support and responded to other inquiries from the retailers
  • Provided technical support for the Marine / Autopilot department.
  • Provided dealers with technical support to repair Golf cars.
  • Provided Technical support for dealers and customers.
  • Promoted and provided ad hoc on-site technical support and repair for dealers and customers resulting in repeat business.
  • Provided technical support for the 5 different Back Office Support Teams.
  • Provided technical support and training for Major Accounts - Dunkin Donuts, Blimpies, Waffle House and White Castle.
  • Provided technical support to merchants with Verifone and Linkpoints terminals.

Show More

3. Dealer Support

high Demand
Here's how Dealer Support is used in Dealer Support Technician jobs:
  • Trained new employees for Dealer Support and Marine Support.

Show More

4. Customer Service

high Demand
Here's how Customer Service is used in Dealer Support Technician jobs:
  • Performed excellent customer service regarding merchant charges.
  • Managed dealer relationships with excellent customer service.
  • Provided excellent customer service with a sense of urgency in resolving any complications that came up.
  • Excelled in managing numerous phone based customer service calls.
  • Promoted to Account Executive Skills Used Customer service Outlook Excel Trainings Word Building dealerships within the F&I Express system
  • Performed administrative/clerical for customer service.

Show More

5. Sales Support

high Demand
Here's how Sales Support is used in Dealer Support Technician jobs:
  • Provided Sales support to Relationship Managers.
  • Skilled sales support liaison specializing in order logistics coordinating across all departments as well as with representatives and vendor processing centers.
  • Developed and implemented procedures pertinent to the effective and efficient operation of the Sales Support Department.
  • Skilled reducing marketing costs, Managing cross-functional Team and administrating Sales Support Channel.
  • Provided superior customer service and sales support to confectionery and food distributors.
  • Generated and maintained excellent customer relations and performed customer service/sales support activities.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. New Customers

high Demand
Here's how New Customers is used in Dealer Support Technician jobs:
  • Established new customers, worked on specifying masonry products with architects, bidding all commercial work with masons and general contractors.
  • Delivered $900K revenue target annually by effectively communicating with accounts, reinvigorating relationships, and acquiring new customers.
  • Collaborated with teammates to create innovative and effective strategies for influencing new customers.
  • Interfaced with existing and new customers to receive orders, answer questions, and resolve problems regarding services and billing.
  • Focused on superior customer service by meeting the needs of existing customers and creating avenues for new customers.
  • Assisted new customers in the development of new accounts and the implementation of new systems.

Show More

7. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Dealer Support Technician jobs:
  • Responsibilities-Installed Direct TV Systems-installed various telecommunication lines-Trouble shooting-Customer Home Theater Systems/Equipment
  • Provided technical support enabling the laboratory to operate timely and effectively, including equipment trouble shooting and quality control measures.
  • Provided technical assistance, trouble shooting, and instruction to personnel regarding equipment operation and maintenance.
  • Performed diagnostic testing and trouble shooting on Peripheral equipment, identifying problems and providing solutions.
  • Managed trouble shooting of PC/browser/e-mail/personal web connectivity in addition to firewall, router and hub problems.
  • Provided trouble shooting services and resolved customer service issues to increase business functionality.

Show More

8. Warranty Claims

high Demand
Here's how Warranty Claims is used in Dealer Support Technician jobs:
  • Worked with the Account Managers of Sears Company to closely monitor the warranty claims submitted by Sears repair services.
  • Helped them to order parts and warranty claims on cars.

Show More

9. Return Authorizations

average Demand
Here's how Return Authorizations is used in Dealer Support Technician jobs:
  • Issued return authorizations, processed credits, and rebills to resolve shipping discrepancies and invoicing errors Utilize Movex software systems.

Show More

10. Sales Goals

average Demand
Here's how Sales Goals is used in Dealer Support Technician jobs:
  • Exceeded quarterly sales goals consistently.
  • Developed highly empathetic client relationships & earned reputation for exceeding sales goals.
  • Contributed to profitability by exceeding sales goals.
  • Executed specific steps and processes of merchandising, inventory, asset protection and back office processes to achieve sales goals.
  • Exceeded team sales goals by 5% and achieved personal sales height of $100 per month in floor sales.
  • Maintained goals for assigned shifts and determined sales goals and objectives based upon the projected performance of the store.

Show More

11. Customer Accounts

average Demand
Here's how Customer Accounts is used in Dealer Support Technician jobs:
  • Created and ran custom reports for auditing order flow, reconciling customer accounts, and processing returns.
  • Ensured the accurate processing of customer accounts and services by overseeing operational and technical functions.
  • Assisted Sales Representatives in maintaining existing customer accounts placed orders and handled complaints.
  • Updated and maintained both business and residential customer accounts.
  • Utilized organizational skills and problem solving to support all customer accounts.
  • Reviewed customer accounts and offered solutions based on a consultative need.

Show More

12. Windows

average Demand
Here's how Windows is used in Dealer Support Technician jobs:
  • Provided remote assistance to customers experiencing technical issues using Microsoft Windows operating systems in locations outside of the United States.
  • Provided mission-critical assistance on the identification and elimination of internal and external weaknesses on all Windows 2003/2000/NT networks.
  • Imaged computers and laptops with Windows and necessary software needed for different hospital departments via network connection.
  • Converted from UNIX to Windows-based platform, helping architectural and technical teams define requirements for required infrastructure.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solution to increase company efficiency.
  • Performed configuration and installation of software components on workstations and servers running Windows NT/2000.

Show More

13. POS

average Demand
Here's how POS is used in Dealer Support Technician jobs:
  • Collaborated with custom builders on special project bikes for exposure in national print magazines and media outlets.
  • Achieved the #1 position in Instants sales for Region 1 consisting of 64 sales representatives.
  • Attended trade show and race events for company exposure and business opportunities.
  • Managed a heavy call system Position- Management Support- supported all daily needs as requested
  • Administered requirement distribution/online posting program.
  • Helped customers make the correct purchasing decisions for the disposition of failed material and creating return material authorizations online or manually.

Show More

14. Computer System

average Demand
Here's how Computer System is used in Dealer Support Technician jobs:
  • Uploaded client's merchandise into computer system for future retrieval system.
  • Helped with technical support of desktop computers, applications and other related technology that includes testing and installation of computer systems.
  • Maintained and ensured operational status of Defense Occupational and Environmental Health Readiness System Hearing Conservation (DOEHRS-HC) computer system.
  • Certified in aerial lift equipment operation, Meters knowledge, digital circuit knowledge, computer systems knowledge.analog circuit knowledge.
  • Provided assistance to gold contracted customers and lower level technicians engaged in solving customer problems with Dell computer system software.
  • Assigned additional responsibilities as project monitor/scanner, overall computer systems and supporting network technician, warehouse organization and packet distribution.

Show More

15. Product Knowledge

average Demand
Here's how Product Knowledge is used in Dealer Support Technician jobs:
  • Assisted other with product knowledge and gained call center work experience.
  • Introduced new products, promotions and utilized comprehensive product knowledge and enthusiastic personality to gain rapport with buyers.
  • Provided product knowledge and professional consulting services to surgeon and operating room staff throughout surgical process.
  • Garnered product knowledge and industry protocol through manufacturing, lab testing and customer ordering/purchasing procedures.
  • Recognized by management for providing expert product knowledge and superior customer service.
  • Recognized by management for providing expert product knowledge and superior customer service.

Show More

16. Dealer Sales

average Demand
Here's how Dealer Sales is used in Dealer Support Technician jobs:
  • Increased direct sales, dealer sales and Lowe s sales within the first year by 28%.

Show More

17. High Volume

average Demand
Here's how High Volume is used in Dealer Support Technician jobs:
  • Handled high volume of local and national accounts* Created operational paperwork and procedures to enable organization to work more efficiently.
  • Worked in very high volume and fast-paced professional environment.
  • Provided an extraordinary track record of customer care excellence within a high volume environment.
  • Assigned citizenship interview cases to District Adjudication Officers in high volume environment.
  • Answered customer questions about services/installations in high volume call center.
  • Skilled in Microsoft Access and Microsoft Excel, strong attention to detail while completing a high volume of manual tasks accurately.

Show More

18. Product Availability

low Demand
Here's how Product Availability is used in Dealer Support Technician jobs:
  • Tracked product availability and coordinated shipping of products for accounts.
  • Answered customer questions about product availability and shipment times.

Show More

19. Hvac

low Demand
Here's how Hvac is used in Dealer Support Technician jobs:
  • Required obtainment of various licenses, certifications and knowledge pertaining to residential and commercial HVAC applications.
  • Maintained a variety of HVAC units systems to protect against inefficient operation and physical deterioration.
  • Serviced HVAC equipment for existing agreement holders to keep equipment performing efficiently and properly.
  • Performed scheduled maintenance and repair to HVAC systems in residential and commercial environments.
  • Executed and performed commercial HVAC maintenance and service activities without direct supervision.
  • Provided HVAC, plumbing and electrical residential and commercial installations and maintenance.

Show More

20. SQL

low Demand
Here's how SQL is used in Dealer Support Technician jobs:
  • Tuned database, SQL applications/packages and assisted in migrating testing database into production.
  • Developed a Geographical Information System with Java/MySQL.
  • Developed windows applications linked to SQL databases.
  • Created SQL queries, PL/SQL Stored Procedures, Functions for the Database layer by studying the required business objects.
  • Provided access to the front end application and to the database of the application using Oracle PL/SQL queries.
  • Worked on analyzing SQL Stored Procedure, Function, Trigger and view to understand the code.

Show More

21. Internet

low Demand
Here's how Internet is used in Dealer Support Technician jobs:
  • Used Transmission Control Protocol/Internet Protocol (TCP/IP) and other monitoring tools to identify and resolve problems and established Internet connectivity.
  • Updated documents related to the implementation process and performed internet research for current events and statistics related to identity theft.
  • Resolved residential and business customers' technical issues including digital cable, high speed internet, telephony, and general account information
  • Improved workforce productivity through hardware/software solutions including new versions of Windows and Internet Explorer as well as enhanced cellphone functionality.
  • Installed and maintained Cisco networking equipment and US Robotics/3Com Modem banks to provide dial-up Internet connectivity for customers.
  • Provided telephone technical support to Ford Motor Company Dealership Internet Sales Managers throughout North America and Canada.

Show More

22. Active Directory

low Demand
Here's how Active Directory is used in Dealer Support Technician jobs:
  • Configured new user workstations to company specifications and ensured each system is assigned to the proper user profile within Active Directory.
  • Used Active Directory for Identity management designed to provide strong authentication and authorization for internal and external websites.
  • Reconciled account issues via Active Directory and created incidents in ServiceNow to properly escalate issues to designated EPIC support specialists.
  • Implemented and maintained Windows Server 2003 Active Directory Forest Network which drastically increased internal security and network functionality.
  • Managed international domain of all servers according to PCI regulations facilitating automation and documentation in Active Directory.
  • Maintained Cisco Pix Firewall, support connectivity workstations, established network and email accounts in Active Directory.

Show More

23. New Associates

low Demand
Here's how New Associates is used in Dealer Support Technician jobs:
  • Obtained Series 6 license within a month of employment, trained new associates within three.
  • Mentored and trained all new associates; revised procedures with an increase in training efficiency.

Show More

24. External Customers

low Demand
Here's how External Customers is used in Dealer Support Technician jobs:
  • Provided contact point/knowledge base for internal/external customers in all aspects of administration and support as required.
  • Completed Change Requests and assisted in resolving database systems errors for internal and external customers.
  • Reviewed regulatory updates/carrier product changes to notify and assist internal and external customers with transition.
  • Interacted effectively and professionally with staff and external customers.
  • Displayed courtesy, tack and discretion in all communications with internal/external customers.
  • Purchased chiropractic tables and equipment for internal and external customers.

Show More

25. Client Accounts

low Demand
Here's how Client Accounts is used in Dealer Support Technician jobs:
  • Managed client accounts, discount pricing, payments, and product availability.

Show More

26. OEM

low Demand
Here's how OEM is used in Dealer Support Technician jobs:
  • Helped to create an OEM division of product support.
  • Forecasted orders on OEM accounts for Caterpillar, John Deere, Case, & New Holland.
  • Prepared training information for OEM sales meetings using Microsoft Powerpoint.

Show More

27. Service Orders

low Demand
Here's how Service Orders is used in Dealer Support Technician jobs:
  • Created and modified new activations, service orders, and transferring account information between software programs.
  • Audited service orders for errors and maintained strict guidelines to assure customer satisfaction.
  • Received service orders and sent written communications when service order completed.
  • Analyzed and resolved customer technical difficulties related to service orders, design circuits and home telephone lines.

Show More

28. Dealer Channel

low Demand
Here's how Dealer Channel is used in Dealer Support Technician jobs:
  • Worked in the Husqvarna technical support for the dealer channel as well as customer technical support.

Show More

29. Heavy Equipment

low Demand
Here's how Heavy Equipment is used in Dealer Support Technician jobs:
  • Utilized mechanical reasoning and prior experience to more effectively repair various brands of heavy equipment and machinery.
  • Specialized in chemical cleaning and water blasting/Hydro-blast fans and cleaned tanks/operated heavy equipment for shut downs.
  • Organized and performed heavy equipment loading for factory shutdown and transportation to new facility.
  • Inspected and calibrated heavy equipment axles and performed quality checking of completed projects/inventory auditing.
  • Performed inspections, maintenance, and repairs of heavy equipment following manufacturer's specifications.
  • Completed mechanical repairs on heavy equipment and all items related to dairy operation.

Show More

20 Most Common Skill For A Dealer Support Technician

Auto Dealers23.2%
Technical Support14.9%
Dealer Support11.3%
Customer Service9.3%
Sales Support6.2%
New Customers4.6%
Trouble Shooting4.4%
Warranty Claims4.4%

Typical Skill-Sets Required For A Dealer Support Technician

RankSkillPercentage of ResumesPercentage
1
1
Auto Dealers
Auto Dealers
21.6%
21.6%
2
2
Technical Support
Technical Support
13.9%
13.9%
3
3
Dealer Support
Dealer Support
10.6%
10.6%
4
4
Customer Service
Customer Service
8.7%
8.7%
5
5
Sales Support
Sales Support
5.8%
5.8%
6
6
New Customers
New Customers
4.3%
4.3%
7
7
Trouble Shooting
Trouble Shooting
4.1%
4.1%
8
8
Warranty Claims
Warranty Claims
4.1%
4.1%
9
9
Return Authorizations
Return Authorizations
3.1%
3.1%
10
10
Sales Goals
Sales Goals
3.1%
3.1%
11
11
Customer Accounts
Customer Accounts
2.2%
2.2%
12
12
Windows
Windows
1.9%
1.9%
13
13
POS
POS
1.7%
1.7%
14
14
Computer System
Computer System
1.7%
1.7%
15
15
Product Knowledge
Product Knowledge
1.2%
1.2%
16
16
Dealer Sales
Dealer Sales
1.2%
1.2%
17
17
High Volume
High Volume
1.2%
1.2%
18
18
Product Availability
Product Availability
1%
1%
19
19
Hvac
Hvac
1%
1%
20
20
SQL
SQL
1%
1%
21
21
Internet
Internet
1%
1%
22
22
Active Directory
Active Directory
0.7%
0.7%
23
23
New Associates
New Associates
0.7%
0.7%
24
24
External Customers
External Customers
0.7%
0.7%
25
25
Client Accounts
Client Accounts
0.7%
0.7%
26
26
OEM
OEM
0.7%
0.7%
27
27
Service Orders
Service Orders
0.7%
0.7%
28
28
Dealer Channel
Dealer Channel
0.7%
0.7%
29
29
Heavy Equipment
Heavy Equipment
0.7%
0.7%

13,638 Dealer Support Technician Jobs

Where do you want to work?