Customer Experience Specialist - Vehicle Delivery
Ohio jobs
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below:
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Location: This position will be based out of our Inspection Center in Trenton, OH, 45067.
Base compensation of $20 per hour.
Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana)
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today!
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Service Consultant
Beaverton, OR jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Employment Position: Full Time
Salary:
$60,000.00 - $168,000.00 Yearly
Salary is negotiable.
Zip Code: 97005
Service Consultant
Aurora, CO jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$40,000.00 - $150,000.00 Yearly
Salary is not negotiable.
Zip Code: 80112
Entry Level Service Consultant
Towson, MD jobs
Dealership Support Staff Education High School Experience Less than 1 year Additional Information Start a Rewarding Career as a Service Advisor! If you enjoy working with people, thrive in a fast-paced environment, and are motivated to earn, this could be the perfect opportunity for you. At our dealership, exceptional customer service is what sets us apart - and we're looking for someone who shares that mindset.
We're seeking a positive, people-focused individual who's eager to learn and grow. No prior automotive service experience is required; we're ready to train the right candidate to become a professional Service Consultant.
What You'll Do:
As a Service Consultant, you'll be the face of our service department. You'll welcome customers with a warm greeting, communicate updates throughout their visit, and help them understand the maintenance and repair needs of their vehicles. Your goal is to deliver a smooth, transparent, and trustworthy experience every time.
Schedule & Benefits:
Full-time position
Typical hours: 7:30 AM - 5:30 PM (weekdays) and 7:30 AM - 3:00 PM (Saturdays)
Five-day workweek
Work with a respected local company offering strong benefits, professional training, and real opportunities for career advancement
If you're motivated, personable, and ready to start a career with long-term potential, we'd love to meet you!
Employment Position: Full Time
Salary:
$50,000.00 - $150,000.00 Yearly
Salary is not negotiable.
Zip Code: 21204
Service Consultant
Towson, MD jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
We have an opening for an experienced service advisor. We have a strong commitment to customer service and team work. Mileone is a respected local company with opportunity for growth. We have a strong pay plan and a lot of customer traffic.
Employment Position: Full Time
Salary:
$90,000.00 - $150,000.00 Yearly
Salary is not negotiable.
Zip Code: 21204
Service Consultant
Union, NJ jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Employment Position: Full Time
Salary:
$50,000.00 - $125,000.00 Yearly
Salary is negotiable.
Zip Code: 07083
Service Consultant
Thousand Oaks, CA jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
If you'd like to work at one of the busiest repair shops in the region, please contact us now. We are part of a large dealer group and are looking to add several technicians to our super busy service department. We have great benefits and a great work environment with highly competitive pay.
Health, Dental and Vision coverage for employee
Competitive compensation with efficiency bonus
401k Plan
Paid time off
Paid training, growth opportunities
Employee vehicle purchase plans
Discounts on products and services
Long term job security
Employment Position: Full Time
Salary:
$90,000.00 - $150,000.00 Yearly
Salary is negotiable.
Zip Code: 91362
Service Consultant
New York, NY jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
PLEASE HAVE KNOWLEDGE OF REYNOLDS AND REYNOLDS. FIVE DAY WORK WEEK. PLEASE BE A TEAM PLAYER WITY STRONG CUSTOMER SATISFACTION SKILLS.
Employment Position: Full Time
Salary:
$70,000.00 - $90,000.00 Yearly
Salary is negotiable.
Zip Code: 11361
Service Consultant
Durham, NC jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$60,000.00 - $120,000.00 Yearly
Salary is not negotiable.
Zip Code: 27707
Service Consultant
San Antonio, TX jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Greet customers, up-sale service and maintain customer relations. hourly pay plus commission. health dental and vacation.
Employment Position: Full Time
Salary:
$90,000.00 - $120,000.00 Yearly
Salary is negotiable.
Zip Code: 78224
Service Consultant
Monmouth Junction, NJ jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
4-7 years
Additional Information
Route 1 Hyundai hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn't another job but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorship, and self-motivation. With the right attitude and work to back it up, Route 1 Hyundai is a place to build your future your way.
About Us:
We offer our Service advisors Commission paid weekly, CSI bonuses, and monthly spiffs
Employee purchase program on both new & pre-owned cars
Employee Parts & Service Discounts
Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
We offer a company-matched 401K
Paid time off, Vacation, Sick/Personal time
Ongoing training and development
What You'll do each day:
Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Document vehicle problems by listening to customers describe them and by asking probing questions.
Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls.
Communicate the cost of repairs, including parts & labor.
Contact warranty companies as needed and collect all balances.
Monitor your customer's vehicle throughout the day, ensuring repairs will be completed on or before the promised time.
Properly document the customer's declined repairs, additionally, review any past declines for discussion with the customer on their current visit.
Educate customers on the values and benefits of proper vehicle maintenance, i.e., reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
Schedule follow-up visits and remind customers of our Customer Service Surveys.
About you:
3+ years as a service advisor/writer
3+ years of customer service
Service Scheduler experience is a plus
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Employment Position: Full Time
Salary:
$69,000.00 - $165,000.00 Yearly
Salary is negotiable.
Zip Code: 08852
Service Consultant
Fayetteville, NC jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Employment Position: Full Time
Salary:
$45,000.00 - $85,000.00 Yearly
Salary is negotiable.
Zip Code: 28314
Service Consultant
Buford, GA jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
4-7 years
Additional Information
Previous experience required and will need to provide references
Employment Position: Full Time
Salary:
$45,000.00 - $100,000.00 Yearly
Salary is not negotiable.
Zip Code: 30519
Service Consultant
Conshohocken, PA jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$50,000.00 - $70,000.00 Yearly
Salary is negotiable.
Zip Code: 19428
Service Consultant
Johnston, RI jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
GROWING HYUNDAI DEALER IN A LARGE HYUNDAI MARKET
Employment Position: Full Time
Salary:
$50,000.00 - $100,000.00 Yearly
Salary is negotiable.
Zip Code: 02919
Service Consultant
Killeen, TX jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
* Qualifications*
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Prior sales experience
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Applicant must have excellent communication skills
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license
* Benefits*
PROFIT SHARING & 401(K) Retirement Plan with MATCH!
Health, dental, vision, prescription and life insurance
Disability Coverage
Paid Vacation & Paid Holidays
Employee Discounts
Continued PAID TRAINING
* Responsibilities*
This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience
This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans."
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few
Setting, confirming and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information and a vehicle walk-around
Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
Producing repair orders for customers with full transparency including cost and time estimates
Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
Creating a great vehicle delivery experience for the Customer
Following up with Customers to ensure satisfaction
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
Providing an exceptional customer experience to drive loyalty
Employment Position: Full Time
Salary:
$60,000.00 - $90,000.00 Yearly
Salary is not negotiable.
Zip Code: 76543
Service Consultant
Farmingdale, NY jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Looking for experienced service adviser or someone willing to learn the business to complete service team. This is a fast paced dealership must be reliable have clean license. Good with customers and be able to multi task. We offer health benefit packages, 401k, paid vacation and holidays and competitive compensation plan. This is a full time position including rotation on Saturdays.
Employment Position: Full Time
Salary:
$80,000.00 - $100,000.00 Yearly
Salary is negotiable.
Zip Code: 11735
Service Consultant
Shrewsbury, NJ jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Under limited supervision, the service advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the service advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The service advisor determines services needed by accessing information obtained by technician's findings from multipoint inspection and referencing the manufacture's service intervals.
Employment Position: Full Time
Salary:
$65,000.00 - $90,000.00 Yearly
Salary is negotiable.
Zip Code: 07702
Service Consultant
Brooklyn Park, MN jobs
$42-$110k/year (Commission-Based) For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success. If you are looking for a great career with great people, apply today!
With state-of-the-art facilities and technology, Luther looks to its Advisors to positively shape the customer experience by ensuring prompt and courteous service.
Responsibilities
* Oversee drive lane to ensure prompt, courteous, and effective service
* Ensure daily inventory of tech time is consistently sold by efficiently distributing work
* Provide concierge-level service by carrying out "above and beyond" assignments that leave a positive impression with the customer
Qualifications
* Detail-oriented with exceptional organizational and time-management skills
* Demonstrated ability to manage others
* Exceptional written and verbal communication skills
* Professional, well-groomed appearance
What We Offer:
* Medical, Dental & Vision
* Short Term & Long Term Disability
* 401k with Match
* HSA/Flexible Spending
* Paid Vacation
* Growth Opportunities
* Paid Training/OME Certification
Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.
Service Dispatcher
Redlands, CA jobs
Service Department Dispatcher - We are currently seeking a full time Service Dispatcher for our rapidly expanding dealership group! This is the perfect entry level position for individuals looking to get a "foot in the door" in the automotive industry!
JOB DUTIES:
Maintaining the standard and quality of service of the organization.
Dispatch all incoming Repair Orders to the appropriate Technicians.
Write various internal Repair Orders (such as PDI's).
Outbound calls to retrieve prepaid maintenance authorizations .
Documenting CCR's on Repair Orders and deliver finished Repair Orders back to the Service Advisors.
Coordinating work with team members and management.
Other tasks and responsibilities as assigned by supervising manager.
JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include:
18 years of age or older.
General familiarity with a variety of automobiles.
Valid driver's license and clean driving record.
Excellent communication skills.
Pre-employment background check and drug test.
JOB BENEFITS: We have a comprehensive pay plan and benefits package that we will go over in detail with post interview candidates
Equal Opportunity Employer
Job Type: Full-time
Salary: $16.00 per hour (salary commensurate with experience)
Education:
High school or equivalent (Required)
License:
Driver's License (Required)
Language:
English (Required) and Spanish (Preferred but not required)
Job Type: Full-time
The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $12.00.