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Become A Debt Collector

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Working As A Debt Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $42,220

    Average Salary

What Does A Debt Collector Do At Pacific Dental Services, LLC

* Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
* Locate and notify customers of delinquent accounts by telephone to solicit payments.
* Maintain working knowledge of the loan collection/application system(s) in order to solve complex payment and collection issues.
* Locate and monitor overdue accounts, set-up and modify contracts using a variety of automated systems.
* Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
* Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
* Establish and maintain effective and cooperative working relationships with team members

What Does A Debt Collector Do At Community Health Systems

* Other duties may be assigned).
* Add new material to file records, and create new records as necessary.
* Answer questions about records and files.
* Assign and record or stamp identification numbers or codes in order to index materials for filing.
* Enter document identification codes into systems in order to determine locations of documents to be retrieved.
* Find and retrieve information from files in response to requests from authorized users.
* Modify and improve filing systems, or implement new filing systems.
* Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.
* Scan or read incoming materials in order to determine how and where they should be classified or filed.
* Design forms related to filing systems.
* Gather materials to be filed from departments and employees.
* Perform general office duties such as typing, operating office machines, and sorting mail.
* Track materials removed from files in order to ensure that borrowed files are returned

What Does A Debt Collector Do At Medtronic

* Initiates follow-up activities with third-party payors regarding open claim balances; makes written and verbal inquiries to payors.
* Analyzes and problem solves account issues to full resolution.
* Reconcile claims/accounts to complete resolution, performing adjustment requests and updating patient accounts/claims online, utilizing appropriate transactions and consistently formatted notes that support future collection efforts and inquiries at both the insurance and customer (i.e. selfpay) levels.
* Provides support for inquiries from internal and external customers regarding account/claim status.
* Maintains updated information on patient accounts.
* Handles internal and external customer inquiries regarding account status and account history.
* Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.
* Researches issues off-line as needed with payor/patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
* Researches and initiates refund requests due to overpayments by payor and/or patient.
* Determines when claims/accounts are deemed uncollectable; recommends and initiates bad debt write-offs procedures.
* Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.
* Actively participates in team initiatives and in team status meetings.
* Additional team activities, projects, and work flow as assigned

What Does A Debt Collector Do At Alexander-Rose Assoc Inc.

* Skiptracing consumers for addresses & phones, entering data, contacting consumer about past due accounts.
* Must have 1 year customer service experience, good communication skills.
* Must have valid TDL Candidates must be bilingual (English/Spanish) to communicate with others.
* Must be familiar with MS Office 2016.
* Candidates must pass background

What Does A Debt Collector Do At Surgery Care Affiliates

* Collect on Accounts
* Effectively collect private pay accounts
* Effectively collect insurance accounts
* Effectively collect litigation accounts
* COMMUNICATION
* Strives to achieve service satisfaction goals and objectives with all internal and external contacts and interactions.
* Demonstrates ability to work effectively with all contacts intra/inter-departmentally.
* Demonstrates ability to work flexible hours based on the needs of the facility.
* Demonstrates ability to work in a demanding situation, changing focus of work due to changing priorities.
* Independently handles communication in a manner that decreases conflict.
* Conveys essential patient information to members of the health care team
* Reports to staff pertinent information during the required time frame.
* Reports promptly any critical or unusual situation.
* Is courteous toward patients, visitors and co-workers
* Smiles and makes eye contact.
* Introduces self and calls others by name.
* Helps people who look confused or lost
* Is considerate of others’ feelings and concerns.
* Is pleasant and cooperative with others.
* Is respectful towards patients, visitors, and co-workers
* Respects patients’ privacy.
* Treats patients with care, dignity and compassion.
* Calls patients by preferred name.
* Maintains open and honest communication
* Demonstrates sense of caring of others’ feelings
* Protects patient confidentiality.
* Complies with HIPAA regulations

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How To Become A Debt Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Debt Collector jobs

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Debt Collector Career Paths

Debt Collector
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Collections Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Collections Representative Collections Specialist Accounts Receivable Specialist
Accounts Receivable Supervisor
5 Yearsyrs
Accounts Receivable Specialist Accounts Receivable Manager Office Manager
Administrative Manager
6 Yearsyrs
Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Office Manager Accounts Payable Clerk Billing Specialist
Billing Supervisor
6 Yearsyrs
Collections Specialist Billing Specialist
Business Office Manager
8 Yearsyrs
Home Health Aid Customer Care Representative Collections Representative
Collection Supervisor
5 Yearsyrs
Accounts Receivable Clerk Collections Specialist
Collections Manager
5 Yearsyrs
Service Representative Accounting Clerk Credit Analyst
Credit And Collection Manager
7 Yearsyrs
Accounts Receivable Clerk Accounts Payable Clerk Credit Analyst
Credit Manager
5 Yearsyrs
Service Representative Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Collections Representative Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Accounts Receivable Specialist Account Manager Billing Specialist
Medical Billing Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Account Representative Billing Representative Billing Supervisor
Patient Account Manager
6 Yearsyrs
Security Officer Service Representative Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Home Health Aid Unit Secretary Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Account Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
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Debt Collector Demographics

Gender

  • Female

    69.5%
  • Male

    28.5%
  • Unknown

    2.0%

Ethnicity

  • White

    78.0%
  • Hispanic or Latino

    14.1%
  • Asian

    6.0%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    74.5%
  • French

    5.0%
  • German

    3.0%
  • Portuguese

    2.3%
  • Carrier

    2.0%
  • Chinese

    2.0%
  • Arabic

    2.0%
  • Russian

    1.7%
  • Hindi

    1.3%
  • Mandarin

    1.0%
  • Italian

    1.0%
  • Urdu

    1.0%
  • Hmong

    0.7%
  • Vietnamese

    0.3%
  • Gujarati

    0.3%
  • Korean

    0.3%
  • Bosnian

    0.3%
  • Armenian

    0.3%
  • Cantonese

    0.3%
  • Filipino

    0.3%
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Debt Collector

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Debt Collector Education

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Real Debt Collector Salaries

Job Title Company Location Start Date Salary
Bill and Account Collector Gwinnett International Farmers Market, Inc. Duluth, GA May 27, 2015 $38,542
Bill and Account Collectors Transperfect Translations International Inc. New York, NY Apr 25, 2008 $37,399
Bill and Account Collectors (Medical Services) Sumter Pediatrics, LLC Americus, GA Apr 01, 2010 $36,400
Bill and Account Collector Gwinnett International Farmers Market, Inc. Duluth, GA Apr 18, 2011 $36,067
Bill and Account Collector Gwinnett International Farmers Market, Inc. Duluth, GA Jun 22, 2012 $36,067
Bill and Account Collectors Muzzanghee, Inc. Los Angeles, CA May 14, 2010 $34,895
Bill and Account Collector K&J World, Inc. Suwanee, GA Feb 24, 2011 $34,780
Billing and Account Collector AP Diagnostic Imaging, Inc. Edison, NJ Jan 09, 2016 $33,392
Bill and Account Collectors OPI Products Inc. CA Nov 04, 2010 $32,870
Bill and Account Collectors Baxani Corporation Richmond, VA Mar 19, 2008 $32,302
Bill and Account Collector Sigue Corp Selma, CA Dec 09, 2009 $31,618
Bill and Account Collectors Citibank, N.A. Apr 24, 2009 $27,068
Bill and Account Collectors Martinez Millwork, Inc. Houston, TX Apr 29, 2008 $23,000
Bill and Account Collectors Greenluc LLC Houston, TX Aug 27, 2014 $22,957
Bill and Account Collectors Riverview Health Services, Inc. Flandreau, SD Mar 15, 2013 $17,113
Bill and Account Collectors Riverview Health Services, Inc. Flandreau, SD Nov 16, 2012 $17,113
Bill and Account Collectors Riverview Health Services, Inc. Flandreau, SD Oct 12, 2012 $17,113
Bill and Account Collectors Riverview Health Services, Inc. Flandreau, SD Nov 06, 2012 $17,113
Bill and Account Collectors Riverview Health Services, Inc. Flandreau, SD Oct 24, 2012 $17,113

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Top Skills for A Debt Collector

CustomerServiceDelinquentAccountsPaymentArrangementsPaymentPlansCreditCardPaymentsOutboundCallsDebtCollectionPastDueAccountsFdcpaDataEntryDebtRepaymentPhoneCallsOverdueAccountsRepaymentSchedulesCustomerAccountsFinancialStatusInboundCallsCollectionEffortsNecessaryActionsInsuranceCompanies

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Top Debt Collector Skills

  1. Customer Service
  2. Delinquent Accounts
  3. Payment Arrangements
You can check out examples of real life uses of top skills on resumes here:
  • Requested adjustments as needed on all claims through customer service representatives.
  • Handle all aspects of delinquent accounts, customer questions and concerns accurately.
  • Negotiated payment arrangements with debtors and alternative payment methods.
  • Collected payments on delinquent accounts 30-120 days past due and arranged payment plans on debtors' accounts until full payment.
  • Reached out to customers to collect overdue payment for loans, bills and credit card payments

Top Debt Collector Employers

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Debt Collector Videos

What to Do If You're Sued by a Debt Collector

Outrageous Calls From Debt Collectors ABC News

How to Settle Unpaid Bills with Debt Collectors and Collection Agencies

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