Debt Collector remote jobs - 667 jobs

Summary of Primary Functions Serves as a financial advocate for our members during times of hardship. Under established guidelines, this role is responsible for the compassionate and timely resolution of delinquent accounts. The primary goal is to balance the Credit Union's financial health with a "member-first" service approach, utilizing active listening and problem-solving to help members regain their financial footing. By providing expert guidance and tailored repayment solutions, this role ensures delinquency ratios remain within Board-established parameters while maintaining the highest levels of member service. Skills and Abilities High school graduate or equivalent, college education a plus. At least 4-6 years collection experience in a credit union or bank environment. Must be familiar with current bankruptcy laws. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced with Microsoft Windows and the Credit Union Core System, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures. Duties and Responsibilities Consultative Member Support: Act as a primary point of contact for members experiencing financial difficulty. Conduct non-routine inbound and outbound outreach to understand the "why" behind a delinquency and offer empathetic, constructive solutions. Member-Centric Negotiations: Negotiate repayment plans that respect the member's current financial reality while meeting Credit Union goals. Handle the most complex inquiries by providing clear, transparent information and resolving discrepancies with a service-oriented mindset. Financial Wellness Advocacy: Evaluate member accounts to recommend the most helpful path forward, such as loan modifications, deferments, or extensions, ensuring the member feels supported rather than pressured. Advanced Skip Tracing & Recovery: Execute expert-level skip tracing techniques to locate members and collateral using specialized databases (e.g., LexisNexis and Google searches), social media research, and credit report analysis. Complex Negotiations: Manage non-routine inbound and outbound calls; negotiate creative repayment plans for high-balance or severely delinquent accounts, handling the most sensitive and complex member inquiries with professionalism and empathy. End-to-End Repossession Management: Evaluate auto loan accounts and impound notices to authorize repossession action. Direct and coordinate with third-party recovery agents, providing updated skip-trace data to facilitate collateral recovery. Auction & Disposition Oversight: Fully process repossessed vehicles for liquidation. This includes preparing legally mandated 'Notice of Intent' letters, coordinating vehicle transport, ensuring prep for sale, and managing the vehicle through the auction lifecycle. Real Estate & Regulatory Compliance: Manage delinquent Real Estate loans in strict accordance with HUD notification procedures, state regulations, and specific time limitations to mitigate Credit Union risk. Account Restructuring: Independently evaluate and prepare loan modifications, SKIPs. Reporting & Analytics: Maintain and analyze repossession tracking reports; assist management in compiling recovery statistics and trends to improve department efficiency. Strategic Recommendations: Evaluate account status to recommend the most effective recovery path (active collection vs. charge-off) for Managerial review. Other Duties: Perform additional recovery-related projects and duties as assigned by management. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Collector II- $25.53/hr to $35.74/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Job DescriptionDescription: Joseph, Hollander & Craft LLC has an immediate opening for an experienced Billing Coordinator to join our team. The ideal candidate will be highly organized and able to provide excellent internal and external customer service in addition to providing billing & collections assistance to our attorneys utilizing current billing techniques, software and equipment. Accuracy and attention to detail is required. Excellent communication, organizational skills, ability to manage multiple projects simultaneously, participation in on-going learning and development, and demonstration of initiative are essential in this role. Must have a working knowledge of Microsoft Word, Excel and Outlook. Job Duties: Completes all data entry and client file management tasks including: conflict checking, setting up and maintain client files; scanning, uploading and coding client related materials for incorporation into electronic client file using document management system (DMS). Generates client prebills using legal billing & collections software and collaborating with attorneys to ensure invoice accuracy prior to submission of final invoices and revising as directed. Communicates directly with clients via telephone, e-mail, and U.S. mail to address account related questions and collections efforts. Processes and posts client payments to the firm's accounting software consistent with IOLTA trust rules and guidelines. Monitors and reports the status of accounts receivable to individual attorneys and management, which includes monthly meetings and report generation, followed by preparation and submission of collections correspondence and/or collections calls. Other tasks as assigned Job Type: Full-time Pay: $23 - $30 per hour depending on years of experience Benefits: Dental Insurance Health Insurance Vision Insurance Pediatric Dental & Vision Insurance Life Insurance Employee Assistance Program (EAP) Long Term Disability Insurance Short Term Disability Insurance Flexible Benefit Spending Plan (Section 125) 401(k) with Firm Matching Free Parking Paid Holidays Paid Time Off Discounted Legal Services Pet-friendly Workplace Work Location: In person in our Overland Park office Work Remotely: Position is compatible with firm's limited Telecommuting / Remote Work Program; employees are eligible to participate after 90 days of full-time employment subject to program guidelines. Requirements: Requirements: One to two years of experience working in a fast-paced legal environment providing billing support and assistance to attorneys and billing/finance team utilizing billing & collections software required. Experience in e-billing is a plus. Experience preparing budgets and submitting invoices in Legal Electronic Data Exchange Standard (LEDES) format using third party electronic billing portals, such as Legal-X, Legal Tracker, TyMetrix, eVoucher, and Legal exchange is a plus. Experience using Tabs3 modules, including TABS and TaskBill, is also a plus. Maintains client confidence by keeping client/attorney information confidential. Represents the firm in a professional way by communicating and obtaining information from clients, colleagues, and case teams. Follows up on delegated assignments; knowing when to act and when to refer matters to attorney or supervisor. Demonstrates diligence and commitment to meeting all deadlines and maintaining composure in high-stress or hectic scenarios. Exhibits commitment to teamwork by establishing and maintaining good working relationships with clients, attorneys and office colleagues. Demonstrates proficiency in use of a personal computer, all relevant software, tools and applications and other common office and business equipment, including copy and fax machines, scanners, printers, etc.

Media Works LTD, a highly-respected, fast paced, energetic strategic media agency in Baltimore, MD is looking to fill the role of Billing Coordinator/Invoicing Specialist. We deliver digital and offline media solutions for brands across the country. We are looking for a Invoicing Specialist to assist with managing media bills and work with agency account teams to collect client media invoices, check for accuracy and submit for payment. This role will also include basic administrative assistant responsibilities. Essential Duties/Responsibilities: Checking media invoices for accuracy and submitting for payment within strict monthly deadlines Accountable for checking all details of invoices, finding any discrepancies and bringing them to the attention of other team members Communicate openly with account teams status of invoice packets Administrative responsibilities including answering phones and sorting and delivering mail and packages Other duties as assigned Experience, Education and Skills: Ability to prioritize and handle multiple tasks in a fast paced work environment Experience with Microsoft Office Tools with proficiency in Microsoft Excel Excellent written and verbal communication skills Ability to work independently and on a team Strong attention to detail and simple math skills Associates degree preferred but not required Experience in automotive billing or title processing a plus. Media Works is an Equal Opportunity Employer. Qualified applicants, please send resume and cover letter. Job Type: Full-time Salary: $20-23/hr Expected hours: 37.5 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home

Job DescriptionDescription: We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. HALO is looking for a Billing Coordinator II who will be responsible for managing the accuracy and timeliness of billing processes, including reviewing and resolving pricing discrepancies, maintaining consistent invoicing practices, and supporting both internal and external stakeholders. This role requires strong problem-solving skills, attention to detail, and the ability to work independently while managing multiple priorities. *** This role is Remote, with Central Time work hours. *** Responsibilities Review and resolve pricing discrepancies between customer orders and vendor invoices in collaboration with Order Processing team. Serve as a direct point of contact for customers and assigned Account Executives to address billing-related inquiries. Maintain consistency by ensuring 90% of invoicing occurs within the 0-14 day time frame. Escalate orders to leadership as necessary to ensure timely invoicing. Attend team meetings and provide insights on trends, resolution steps, and exceptions. Prepare, update, and maintain Excel spreadsheets as needed. Communicate effectively with Account Executives to resolve billing issues and provide one-touch resolution where possible. Exercise autonomy to diagnose customer situations and make sound decisions on prioritization to meet deadlines. Apply knowledge of sales orders, including cost, sell commission margins, and adjustments. Review freight charges and accurately apply or remove them as needed. Independently manage order holds and release workflows. Adapt to specific workflows that may vary depending on the team assignment. Requirements: 2+ years of experience in B2B and/or B2C Billing, Accounts Payable, Accounts Receivable. Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and Teams Experience in working in NetSuite and SharePoint is highly preferred Excellent typing (40 WPM) and 10-key data entry skills (8,000 KPM). Strong verbal and written communication skills. Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines. Ability to multi-task and perform well under pressure. Positive and professional demeanor with a strong customer service orientation. Proven problem-solving and critical thinking capabilities. Flexibility to work both independently and in a team environment. Willingness to work overtime when required. Ability to independently manage the invoicing process with minimal supervision. Preferred Skills Previous experience working directly with customers or sales teams in a billing or finance-related environment. Knowledge of sales order processes, commission structures, and margin adjustments. Experience identifying billing trends and proposing process improvements. Experience in Freight billing. Compensation: The estimated hourly range for this position is between $16.00 - $20.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That's why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. Career Advancement: At HALO, we're passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO's influential global network, leadership opportunities, and diverse perspectives. Culture: We love working here, and we're confident you will too. At HALO, you'll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday's limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you'll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

Buchanan Ingersoll & Rooney is a national law firm with a proven reputation for providing progressive, industry-leading legal, business, regulatory and government relations advice to our regional, national and international clients. We are currently recruiting for an E-Billing Coordinator in Pittsburgh, PA, Philadelphia, PA, or Tampa, FL. This individual will track and monitor submissions and acceptance of e-billed invoices through eBillingHub and specific vendor sites. They will assist the Billing Coordinators as need to help resolve submission issues, including appeals of rejections and reductions. They will also check for new matters and rate approvals on vendor sites and work with the Billing team to ensure data integrity in Elite 3E. This position may be fully remote. Applicants must live within 1 hour commute time to a Buchanan office location. Key Responsibilities Work with Billing Coordinators to submit invoices to vendor sites via eBillingHub in accordance with Outside Counsel Guidelines. Track and monitor invoice submissions using eBillingHub. Ensure invoice acceptance in vendor sites such as Legal Tracker, T360, and others. Perform a first-level attempt to correct e-billing issues such as fixing block-billing and task codes, and resubmit any rejected invoices. Monitor vendor sites for newly created matters and work with Billing team to set up matters in 3E. Review vendor sites for timekeeper rate approvals and communicate rate adjustments to Billing and Pricing teams as necessary. Assist the e-billing Supervisor in suggesting actions the Billing team might take in the future to avoid reductions and rejections of certain line items. Other duties as assigned by the E-Billing Supervisor. Skills and Requirements Associates Degree with emphasis in business or accounting, or equivalent work experience, required. Prior experience with legal billing or other accounting functions. 2 or more years of experience in a law firm or other professional service environment. Familiarity with Elite 3E, Elite Enterprise or Aderant financial systems, in addition to eBillingHub or BillBlast, and major vendor sites such as T360, Legal Tracker and CounselLink. Flexibility to work overtime and weekends, if needed. Demonstrated proficiency with Microsoft Office, especially Excel and Word. Ability to organize and prioritize workload. Excellent communication skills, both written and verbal. Why should you work at Buchanan? Buchanan offers an outstanding benefits package that includes: Competitive Salaries Generous Paid Time Off, Including a Floating Holiday Paid Holidays WorkWell Wellness Program Paid Parental Leave Caregiving Assistance Through BrightHorizons (child, elder and pet care!) Access to Firm-wide Emergency Assistance Fund Insurance - Medical, Dental, and Vision 401K and Retirement Savings Program We are an Equal Opportunity Employer.

Job DescriptionFully Remote Closure Level Sales Position / Experienced Debt Settlement (Remote) Are you a seasoned debt settlement sales professional with a passion for helping people overcome financial challenges? Join our dynamic team at One Life Financial Services, a rapidly expanding debt settlement company headquartered in Saint Louis MO. We are offering a unique opportunity for individuals experienced in phone sales to thrive in a fully remote closure level sales position. About Us: One Life Financial Services is committed to assisting families burdened by debt through our diverse financial programs. While our office is based in Saint Louis MO, we are excited to extend our team to talented individuals nationwide. As a remote Closure Level Sales Representative, you will play a pivotal role in guiding clients toward financial freedom. Responsibilities: - Assess clients' financial situations and credit accounts remotely. - Build rapport and gather essential information via inbound calls. - Educate clients on various financial solutions to resolve their debt. - Utilize consultative sales scripting to present and sell tailored debt program options. - Conduct outbound calls on warm leads and follow up through emails and texts. - Continuously enhance sales skills and strategies without engaging in cold calling. Qualifications: - Minimum 2 years of phone sales experience handling debt settlement - incoming calls. - Proven track record as a Closer in sales, demonstrating passion and expertise. - Exceptional listening skills, attention to detail, and strong interpersonal abilities. - Excellent verbal, written, and computer skills. - Reliable internet connection and a dedicated workspace. - Motivated, driven, and committed to achieving success. What We Offer: - Competitive compensation, daily/weekly bonuses, and lucrative monthly commissions. - Average earnings range from $7,500 to $10,500 per month; top performers can earn $12,000 to $17,500 monthly. - Ongoing training and professional development to enhance your skills. - Opportunities for career advancement and growth within our organization. How to Apply: To be considered for this fully remote position, please email your resume to *********************. We are an equal opportunity employer and welcome candidates of all backgrounds. Job Type: Full-time Pay: $5,000.00 - $17,000.00 per month Benefits: - Dental insurance - Health insurance - Vision insurance - Paid training Weekly working days: Monday to Friday Work setting: Fully remote This is a remote position.

Job Description A Bilingual- Bad Debt Collector works to maintain accurate patient accounts while reducing outstanding receivables. This position focuses on the timely collection of monies and maintaining positive customer relations. Essential Duties and Responsibilities Includes the following: (Other duties may be assigned) Handle inbound and outbound patient account calls promptly and professionally, while also providing assistance and resolution to account inquiries, issues, and requests. Verify and update customer's account information on the computer system, in accordance with applicable regulations. Negotiate payments and offer suggestions for balance in full or settlement arrangements. Adheres to established guidelines when determining appropriate collection outcomes. Typically works active accounts in an automated dialer mode. Meet individual and departmental goals and service level agreements including, but not limited to monetary goals, number of calls, and quality assurance. Understands and abides by FDCPA (Fair Debt Collections Practice Act), HIPAA, TCPA, and company regulations. Qualifications Requires professional knowledge of the principles of Medical credit, collections, and customer service; typically acquired through at least one year of on-the-job experience in a collections environment. One must have the ability to communicate clearly and respectfully, by telephone and in written fashion to clearly document account activity. The individual must be assertive in the collection process while maintaining a respectful demeanor with debtors. Requires working knowledge of personal computers as well as automated dialer systems. Knowledge of all related regulations including, but not limited to FDCPA and HIPAA. Competencies Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve services; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Attendance/Dependability - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; follows instructions; responds to management direction Professionalism/Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; accepts responsibility for own actions; upholds organizational values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms, and climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment 100 % remote

LAFCU's Collector II, under general supervision, collects delinquent assigned accounts in a timely and effective manner through their collections life cycle. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross-trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This is a full-time, non-exempt, hybrid-remote position that reports directly to the Collections Manager within the Special Services/Risk Management Department. Essential Functions & Responsibilities: Advanced Collections - Collect delinquent accounts via Temenos collection queues and Symitar Collection Package. Maintain daily communication with the manager regarding account status, issues, and member feedback. Respond to member inquiries and complaints professionally; escalate when necessary. Provide alternative solutions to members in their best interest. Review and print FICS 30-60-90 Delinquent Principal Balance and Consumer Weekly Delinquent Reports. Manage negative share/checking accounts and follow up on loan extensions and workout negotiations. Prepare and submit Workout Loan documentation to the Consumer Loan Department. Recommend loans for charge off, repossession, or legal review Run Visa month-end reports via PSCU ROW Net by the 2nd of each month. Complete 180-Day reports for Consumer Loans and Visas by the 5th of each month. Assist with month-end charge-off preparation and breakdown by collector. Review and approve mismatched and pending credit transactions. Documentation - Maintain clear, thorough documentation of all member interactions with a focus on loss mitigation. Ensure all written communications are grammatically correct, concise, and professional. Use Temenos LMS workflow history and Symitar core system for documentation. Upload relevant documents and correspondence into Temenos account files. Repossession & Recovery - Recommend repossession and foreclosure actions as appropriate; coordinate efforts with repo agencies. Draft and send NOI notices promptly after repossession. Coordinate vehicle auction logistics with South Bay Auto Auction. Redeem vehicles from impound when necessary. Serve as liaison with collection agencies on post-charge-off accounts. Assign vehicle transport to auction and track collateral disposition via Temenos workflows. Process impound and lien sale notices promptly. Collaborate with Loan Servicing DMV team on title/lienholder issues Compliance - Stay current with all applicable policies, procedures, and regulations (e.g., FDCPA, Robbins- Rosenthal Act, Bankruptcy Rules). Follow procedures outlined in the Collection Procedure Manual; suggest updates as needed. Comply with Bank Secrecy Act requirements and report suspicious activity to Risk Management. Process BK-13 and Chapter 7 filings accurately in system. File small claims and coordinate with legal counsel on approved accounts. Qualification & Opportunities: 3 years to 5 years' collector experience in a financial institution; 1 year's experience in real estate loan collection preferred. High School diploma or equivalent is required. Friendly and professional. Excellent communication skills. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. The Special Services Department operates in a fast-paced, member-focused setting where professionalism and empathy are key. Team members handle delinquent accounts through phone, mail, and system-based communications, while collaborating with internal departments and legal partners. The environment encourages proactive problem-solving, cross-training, and continuous learning. Staff are supported by leadership and work together to ensure compliance, recovery, and member satisfaction. Salary: The minimum and maximum base salary range for this position is $27.78 to $41.14 in California. The target starting base hourly rate is between $27.78 to $31.12. This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future. The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise. LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Job Description Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote) About Us: We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing. Key Responsibilities: Contact clients with overdue balances to arrange payment and resolve outstanding accounts. Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies. Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary. Document all client interactions and payment commitments accurately and in a timely manner. Recommend accounts for escalated collection actions when needed. Meet and exceed monthly collection goals to qualify for performance bonuses. Qualifications: 2+ years of experience in collections, billing, or accounts receivable. Excellent communication and negotiation skills, both written and verbal. Bilingual (Spanish/English) required. Strong organizational skills and attention to detail. Comfortable working across teams and with legal professionals. Familiarity with CRM and payment processing systems a plus. What We Offer: Competitive base salary + monthly bonus incentives based on performance. Stable, full-time role with long-term growth potential. Supportive, mission-driven team environment. Training and onboarding provided. Preferred Candidate Location: Guadalajara, Jalisco Guatemala City (Remote work) This is a remote position.

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home! At CWR, your earning potential is up to you. You can make as much as you put into using our provided software, training, and management support. Agents rave about our integrated collections engine database and softphone communicator. All of these are provided to you at no additional cost! All that is needed from qualified applicants is the ambition to write your own paycheck. Virtual Collections Specialist Overview: Are you a self-starter with some free time on your hands to make some money? Working as a virtual collections and recovery specialist you will be required to communicate with patients, clients, and consumers to attempt to bring resolution to unpaid accounts. You will provide thorough, efficient, and accurate updates on computer files for each call made. You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will provide feedback to management concerning possible problems or areas of improvement. You will provide valuable insight and recommendations to improve processes and efficiency. You will perform other duties upon request of management. Virtual Agents are set up on an incredibly lucrative bonus structure that is paid bi-weekly! The earning potential is limitless! Qualifications for Virtual Collections Specialist: High school diploma or General Educational Development (GED) Certificate Knowledge and understanding of company policies and procedures Knowledge and understanding of Fair Debt Collection Practices Act (FDCPA) Ability to maintain the highest level of confidentiality Proficient personal computer skills Excellent interpersonal, written, and oral communication skills Ability to work in a team-fostered environment Ability to work in a multi-tasked environment Ability to prioritize and organize work Ability to adapt to flexible work scheduling

Job Description Join MERANI KAMARA LAW GROUP as a Full-Time Collector and immerse yourself in a vibrant team that values innovation and excellence. You will play a crucial role in enhancing our financial health while working with a fun, flexible environment that encourages high performance. With the freedom of work-from-home flexibility, you can maintain a work-life balance that suits your lifestyle. This role offers a competitive pay of up to $25 per hour, making it an attractive opportunity for experienced customer service and accounts receivable specialists. Your skills will be utilized to solve problems creatively and uphold the integrity of our processes. Here, your contributions will truly make a difference in a forward-thinking institution. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, and Salary based upon experience. The potential for personal and professional growth with MERANI KAMARA LAW GROUP is limitless, all while being part of a stimulating work culture based in New York, NY. MERANI KAMARA LAW GROUP/ Peter C. Merani PC Attorneys at Law: Our Story The Law Offices of Peter C. Merani P.C. represents tollways in New York State to collecting toll violations and past-due customer tag accounts. Collection services not only include those you would expect from a typical collection agency, but also ones that only a law firm can provide such as skip tracing, demand letters, and outbound call campaigns. We also appear on your behalf in administrative hearings and lawsuits as well as assist with the pursuit of remedies such as bank executions, income executions, property executions, tax intercepts, registration blocks and releases, and driver license suspension. Traffic Our public-private partnerships with tolling authorities ensure that previously lost dollars of revenue are available for our clients to build and maintain the roads we all count on. We enforce and prosecute cases on behalf of public authorities against those who commit bridge, tunnel, and highway infractions. Our team works with you to develop a custom program that efficiently maximizes the timely and cost-effective collection of your delinquent receivables. If necessary, our process includes litigation and judgment enforcement. We believe in keeping you informed of the process of the case. Our attorneys are familiar with the court rules in each county in which they practice. We customize our service and attention to meet your needs. What does a Collector do? As a Full-Time Collector at MERANI KAMARA LAW GROUP, your day will be dynamic and engaging, centered around various essential tasks. You will handle daily emails and manage inbound and outbound calls, where your negotiation skills will shine as you work to resolve outstanding accounts. Attention to detail is key, as you'll be responsible for accurate data entry to maintain up-to-date records. You'll actively participate in team meetings, collaborating with colleagues to share insights and strategies that foster a culture of problem-solving. Your role will not only challenge you but also allow you to contribute meaningfully to our team's success while embodying our core values of innovation and excellence. What we're looking for in a Collector To excel as a Full-Time Collector at MERANI KAMARA LAW GROUP, you will need a strong set of skills tailored to this dynamic role. Proficiency in handling daily emails, coupled with exceptional verbal communication skills for managing inbound and outbound calls, is essential for building rapport with clients. Your negotiation abilities will play a crucial role in successfully resolving accounts and reaching mutually beneficial agreements. Attention to detail is vital for accurate data entry and maintaining organized records. Additionally, you should be comfortable participating in team meetings, where collaboration and sharing insights will enhance our collective problem-solving efforts. A forward-thinking attitude and adaptability to evolving processes will further ensure your success within our innovative and high-performance culture. Knowledge and skills required for the position are: Daily emails inbound and outbound calls negotiations data entry team meetings problem solving Connect with our team today! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating. We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure. Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Vacation/PTO No nights and weekends Off early on Friday's Weekly Meetings and Coaching Weekly Contests Responsibilities: Understands and applies the terms of clients contracts Notate and pursue successful resolution of defaults Contact business owners by phone and email to resolve delinquency issues Communicate and build trust to overcome objections and resolve the debt Advise business owners of potential actions surrounding defaults Ensure compliance with all laws associated with recovery Meet daily call expectations of 100+ with accounts worked Call debtors to secure payments on past-due accounts Knowledge of skip tracing and asset searches preferred Successfully manages a queue of 200+ Must have the ability to exceed daily, weekly, and monthly expectations consistently Must follow established policies & procedures Must take direction well and be self-motivated Other duties as assigned Qualifications: High School Diploma or Equivalent (G.E.D.) 2 years of collection experience preferred Excellent telephone and customer service skills Working knowledge of Microsoft Office programs including Outlook, Word and Excel. This is a remote opportunity Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About Greenberg, Grant & Richards, Inc.: Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you! Once you get in, you'll never leave. If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Paid Time Off No nights and weekends Off early on Friday Flex Time / PTO Employee Driven Culture Salary Description $36,000 to $100,000 per year (plus commission

Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities: Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency. Make daily outbound calls and send electronic communications to members regarding past-due accounts. Work collaboratively with members to establish realistic repayment arrangements or loan workout options. Maintain accurate documentation of all collection efforts and member communications in the core system. Skip-trace and research member contact information as necessary to locate and engage with members. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies. Provide exceptional member service by treating all members with respect, empathy, and professionalism. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies. Prepare reports or updates for management as needed. Perform any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance). Required to attend in-office training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Assists VP Finance & Collections in preparing reports when necessary. Archive letters, files and other documentation of work in order to preserve record of such files. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma. On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 3 years of similar or related experience. Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects. Ability to manage a high volume of calls and multitask effectively in a remote environment. Assertive and willing to conduct collection calls. Proficiency in Microsoft Office and familiarity with credit union core systems Knowledge of collection regulations and best practices. Self-motivated, goal-oriented, and capable of working independently with minimal supervision. Strong attention to detail and record-keeping accuracy. Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.

Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Type: Part Time Office Setting: Fully Remote Remote: Yes Compensation: Volunteer Hours Per Week: 5 (flexible) Role Mission The Foster Dog Content Collector is responsible for gathering up to date information and media on foster dogs for purposes of accurate records and advertisement. They are the link between our foster families, who are taking care of our rescued dogs and the teams who advertise them. We do not have a kennel or building, and rely 100% on online platforms to advertise our dogs; requiring high quality and up to date content/media to attract potential adopters. Role is remote and five hours per week on your schedule. What Winning Looks Like Key Results Area #1 - Raw Content Stays current on intakes and dogs in program Special attention to long term residents Point of contact between Foster Family and Dog Ad Pack Proactively gathers content on all available dogs weekly via Baserow forms Social Media Blink Key Results Area #2 - Media Organization Protects Baserow as source of authority Uploads photos, videos and copy to Google Drive Manages Master Dog Ads folders in Google Drive and keeps up to date Archives adopted dog content Key Results Area #3 - Ad Creation Collaborates with Creatives team Sensitive and aware of fosters who need help with content Dispatches photographer/videographer as needed Collaborates with copywriters to create long form ads Alerts Petstablished Specialist when content is ready to upload to Petstablished Needed Skills Systematic. Reaches out to each foster family on a routine and scheduled basis Organized. Keeps all media files organized within file and folder system Has a desktop computer or tablet (phone will be too difficult to navigate spreadsheets) Pleasantly persistent to those fosters who need extra motivation to complete forms Unique Company Culture and Mission Our Mission At Path of Hope Rescue we save pregnant dogs and puppies from high kill shelters in the Southern United States. Our Spokane, Washington based Rescue strives to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes. We do not have a kennel or building location and are 100% foster based. We currently have two paid employees and rely heavily on volunteers and fosters as we work to build out our paid staff roles. Our Vision. Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked and becoming the number one dog destination in Spokane by capitalizing on Spokanes love of Rescue Dogs. Core Values: Transparency - sharing the good with the bad Community - dog loving people who treat each other well Integrity - doing what you say will do Golden Rule - treating others how you would want to be treated Our Company Culture We are freedom loving American Patriots who love dogs, freedom and God. No NGO status here, we dont take a single penny from the government. We are 100% funded by small donors and our adoption program, with a few small private grants here and there. We built this organization from the ground up in 2018 with $87. We are built tough and believe that hard work pays off. Were about rolling up our sleeves and taking responsibility for our own actions. We dont do drama. There are no victims here and the system isnt out to get you, the only thing standing in your way is you and your attitude. We reward merit, not DEI or pronouns. We dont bend to the cultural rot out there. At the core of who we are, we love dogs. At PHR you will find people who recognize your dog before they recognize you. Where its normal for your dog to have his own Instagram and people who expect to be invited to your dogs birthday party. We are focused on building a strong, positive community, one dog and one person at a time. We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isnt being loved, finds their way to a family. We care for each other and have created a community of people who love making a difference in this world.

We are a Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector. Skills: Good written, verbal, listening and phone communications skills Problem solving and negotiation skills General computer skills with the ability to type Ability to work in a fast-paced environment Ability to maintain composure with difficult debtors Ability to handle a high-volume inventory Key Responsibilities: Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts Accept payment by credit card, check by phone/fax/email Negotiate settlement within prescribed guidelines Provide account updates to clients as needed Locate businesses and individual owners through skip tracing techniques Meet and exceed monthly recovery goals Qualifications: Proven experience in debt collection, preferably in the Commercial sector. Strong negotiation and communication skills. Ability to handle difficult conversations and remain professional under pressure. Proficiency in using collection software and Microsoft Office Suite. Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Flexible paid time off and holidays Short-term disability Life insurance AD&D insurance

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. Brown and Joseph is seeking a Collections Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high-risk customer accounts when necessary. Job Responsibilities: Minimum of 80 outbound/inbound calls Negotiate payment in full or secure a payment arrangement Create a sense of urgency for non-paying debtors Work closely with the Client Support Representative to resolve disputes Maintain a positive attitude Remain respectful to debtors & peers Strong work ethic and integrity Prioritize time management Remain professional at all times Meet/exceed monthly phone, activity & fee quotas Job Requirements: Collections, sales, telemarketing, customer service, or call center experience preferred Basic proficiency with Microsoft Office, data entry, and strong computer skills, excel preferred Critical Thinker Basic Math and Writing skills Salesforce experience is a plus Strong attention to detail and goal-oriented Ability to de-escalate adverse situations Strong interpersonal, communication, and organizational skills Dependability Compensation and Benefits: $17-19 per hour PLUS commission and bonuses Benefit package with health, dental, vision, life, and disability coverage options 401(k) retirement plan option with company matching Generous paid time off policy - start with 18 days per year Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice We look forward to you joining our team!! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $17/hour plus bonus Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle. Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Physical Requirements: * Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols * Frequently required to sit, stand, walk, talk, hear, bend and reach * Ability to reach with hands and arms * Occasionally lift and/or move up to 20lbs with or without accommodation * Ability to stand for long periods of time with or without accommodation For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities: Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities: 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

This position is responsible for the timely collection of delinquent accounts including more complex mortgage, deceased and late-stage accounts. Works within the established department policies and procedures to ensure that the credit union's delinquency and charge off ratio is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to ensure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses. Responsibilities: Reviews and performs effective collection actions on delinquent accounts which may include Deceased Member Accounts, late-stage consumer loans, Mortgage loans and business loans through completion while following credit union policy, procedures and applicable state and federal laws including FDCPA. Performs effective collection actions including but not limited to; address verification, asset search, employment verification, and credit report review on delinquent accounts prior to recommending legal action, foreclosure or repossession. Conducts skip tracing, for locating members as necessary. Reviews, recommends and assists with the processing of consumer and real estate related loan modifications following credit union policy and procedures. Assists collectors with account resolution. Ensures documentation of all work done is accurate and complete. Assist Department Leadership Team in training of new department personnel. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Treats team members and members with respect. Other related duties as assigned. Qualifications: Must possess a minimum of 3 years of hands-on collection experience, dealing with real estate, secured and unsecured loans to include experience with Real Estate products and the foreclosure process. Must have a strong background in bankruptcy laws, foreclosures, repossessions and full knowledge of the Fair Debt Collection Practice Act. Working knowledge of the loan modification process as well as the repossession and collateral liquidation process. Strong written and verbal communication, interpersonal, and relationship building skills, with focus on negotiation and consultation. Must be able to communicate effectively with members, management, team members and external third parties. Ability to interface with people in a positive manner with empathy, courtesy and tact. Strict attention to detail. Demonstrated organization, follow through, time management skills and ability to multi-task and prioritize work. Ability to work in a fast-paced goal-oriented environment and able to handle difficult calls. Team oriented and the ability to work collaboratively. Commitment to excellent customer service. Ability to analyze and solve problems relative to member solutions. Proficient in Microsoft Office products including: Word, Excel and Outlook. Education: Two-year college degree or equivalent related experience or specialized course of study or program. Pay scale by applicable geographic location: Alaska: Min $25.90 - Mid $32.37 - Max $38.85 Arizona: Min $20.53 - Mid $25.67 - Max $30.80 Florida: Min $21.77 - Mid $27.22 - Max $32.66 Nevada: Min $23.36 - Mid $29.20 - Max $35.04 Texas: Min $21.98 - Mid $27.48 - Max $32.98 Washington: Min $26.53 - Mid $33.16 - Max $39.80 Wyoming: Min $22.51 - Mid $28.14 - Max $33.77 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Website: nuvisionfederal.com/careers Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement