Debt collector resume examples for 2025

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Updated March 26, 2025

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Debt collector resume

Nicole Payne

(280) 555-9786 | npayne@example.com

Birmingham, AL | 19203 S. Maple Ln. - 75850

Work experience

2016 - Present
Debt Collector, EGS Financial Care - Birmingham, AL
- Processed payments or made payment arrangements for over 300 current and delinquent accounts.
2011 - 2016
Account Adjuster, EGS Financial Care - Pittsburgh, PA
- Multi-tasked , created an affordable schedule according to the customer financial situation.
- Conducted outbound calls, arranged payment schedules for delinquent accounts, and offered settlements.
- Worked as an outbound and inbound team lead to help collectors on an automatic dialer system pitching for re-payment of debts.
- Locate and notify customers of delinquent accounts by mail and telephone; Receive payments and post amounts paid to customer accounts.
- Handled accounts with speed and accuracy while identifying gaps in payments, listening to customer complaints and handling complex communication challenges.
2009 - 2011
Services Clerk, Kroger - Columbus, OH
- greet customers, point them in the right direction or assist them in finding product.
- Liaised with customers to ensure proper fuel delivery Operated a cash register Followed and administered proper fuel pump usage and delivery.
- Operate cash register system, familiar with company policies and procedures.

Skills

Fdcpa
Courteous Service
Notify Customers
Patient Accounts
Service Department
Carry-Out Service
EOB
CMS
Stock Shelves
Delinquent Accounts

Education

High School Diploma, (2009 - 2009)
,

Debt collector resume

Nicholas Riley

(280) 555-9753 | nriley@example.com

Tempe, AZ | 9192 S. Cedar Rd. - 94915

Work experience

2017 - Present
Debt Collector, iQor Holdings - Tempe, AZ
- Follow legal requirements during debt collections to avoid legal issues.Maintain security and confidentiality of company and customer information.
- Completed basic customer and team communication via e-mail, memos and voicemail.
- Adhered to all company policies and procedures.
- Determined reasons for overdue payments, reviewed the terms of sale, service or contract Advised customers of strategies for debt repayment
2016 - 2017
Debt Collector, iQor Holdings - Tempe, AZ
- Handled early stage first party, late-stage first and third party debt collections.
- Collected past due fees for delinquent accounts.
- Executed daily operations of company policies and procedures.
2014 - 2016
Customer Associate (Part-Time), Lowe's - San Bernardino, CA
- Stocked shelves, maintained sales floor, operated cash register, answered phones, assisted store patrons with exceptional customer service.
- Implement departmental policies, goals, objectives, and procedures, conferring with managers and staff members as necessary.
- Assisted with customer service desk operations when needed due to hiring shortages.
- Bag, Take out purchases, consult on items, stock shelves, etc.

Skills

Sales Goals
Medical Records
Company Standards
Insurance Companies
Account Status
Medicaid
Background Checks
Data Entry
Product Knowledge
CSA

Education

Bachelor's Degree, Business (2013 - 2016)
California State University - San Bernardino
San Bernardino,

Debt collector resume

Adam Hayes

(730) 555-2563 | ahayes@example.com

Atlanta, GA | 15798 N. Park Rd. - 72229

Work experience

2020 - Present
Debt Collector, EGS Financial Care - Atlanta, GA
- Comply with all state and federal debt collections rules and practices.
- Specialized in debt collections and debt settlements with severely delinquent accounts ranging from 120 to 365 days past due.
- Re-billed claims for hospital and medical office clients, and maintained electronic claims for Medicare and Medicaid.
2016 - 2020
Account Adjuster, CBE Companies - Atlanta, GA
- Collect on student loans for Dept.
- provide customer service .collect on auto loans .data entry
- adhere to all departmental procedures and Fair Debt Collection Practices Act (FDCPA) regulations.
2014 - 2016
Data Entry Operator, Randstad USA - Atlanta, GA
- Work Ethic's: Entered information in to computer database for record keeping,Checked database for errors, Organized files.
- Input health information from claims forms into special computer database for examinations and payments.

Skills

Phone Numbers
Fdcpa
Client Data
QA
Debt Repayment
Insurance Companies
Customer Information
Account Numbers
Clinical Trials
Customer Accounts

Education

High School Diploma, (2014 - 2014)
,

Debt collector resume

Pamela Clark

(470) 555-9479 | pclark@example.com

New York, NY | 22158 E. Maple Rd. - 67458

Work experience

2016 - Present
Debt Collector, Plaza - New York, NY
- Conferred with clients through automated dialer while executing all company protocols and adhering to the Fair debt collections Practices Act.
- Assist delinquent tax filers set up debt repayment methods.
- Maintained quality control to stay in compliance with the Fair Debt collections practices act.
2012 - 2016
Debt Collector, Citi - New York, NY
- Provide solutions to customer accounts in collections.
- Researched and resolved customer delinquent accounts, acting as the customer liaison between other bank departments when necessary.
- Succeeded and collected on delinquent accounts Made system updates for the security of client account.
- Placed and received calls to collect on delinquent accounts (30-90 days) for mortgages across the United States.
2010 - 2012
Business Office Assistant (Part-Time), Skagit Valley College - Bellingham, WA
- Ensured customer service satisfaction through meeting and exceeding Sheraton Customer Service Brand Standards.
- Maintain all Accounts Payable and assist Business Office Manager with resident billing to Medicare/Medicaid.
- Verified insurance, performed patient registration, scheduled appointments, answered phone calls
- Answered a high volume of telephone calls; helped employees & clients with questions.
- Answer up to 180 phone calls per week, assisting with various insurance related requests.

Skills

Customer Service
Background Checks
Customer Information
Current Status
Paperwork
Mortgage Payments
Delinquent Accounts
Meter Readings
Insurance Companies
Meditech

Education

Bachelor's Degree, Nursing Assistants (2009 - 2012)
Western Washington University
Bellingham,

Debt collector resume

Jordan Edwards

(510) 555-1916 | jedwards@example.com

New York, NY | 5139 N. Evergreen St. - 17405

Work experience

2020 - Present
Debt Collector, Plaza - New York, NY
- Called customers on delinquent accounts regrading credit cards, car payments and any other debts.
- Use of auto dialer system.
2018 - 2020
Dust Collector Operator, HSBC North America Holdings - New York, NY
- Used both dialer system and free dialed to collect and liquidate mortgage accounts 90-239 days past due.
- Reviewed and analyze individual's financial situation in order to arrange repayment within the company's procedural criteria.
- Implemented debt repayment plan and established a schedule based on customer's financial situation.
- Worked directly with management to achieve effective communication.
- Assessed individual financial situations and current industry product offerings to ensure compliance with best practices as well as optimal individual solutions.
2016 - 2018
Mail Handler, Pitney Bowes - Spokane, WA
- Sequenced mail for route at beginning of day Delivered mail in all types of weather Completed paperwork at end of route
- Move containers of mail, using equipment such as forklifts, electric motor hand/rider truck, and pallet jacks.
- Worked inside the warehouse of the United States Postal Service.
- 08/94-06/0/2Used numeric keyboard to sort mail sacks to various city location, operated Fork-lift to transport large parcels to-and-from postal trucks.

Skills

Pallet Jack
Property Damage
US Department
Bankruptcy
Outstanding Debts
Technical Reports
Mail Containers
Student Loans
Postage Meter
Outgoing Packages

Education

High School Diploma, (2016 - 2016)
,

How to write a debt collector resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in debt collector-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some debt collector interviews.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical debt collector skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some debt collector interviews.

Here are example skills to include in your “Area of Expertise” on a debt collector resume:

Customer Service
Outbound Calls
Payment Arrangements
Delinquent Accounts
Credit Card Payments
FDCPA
Debt Collection
Collection Efforts
Past Due Accounts
Inbound Calls

Overdue Accounts
HIPAA
Customer Accounts
Patient Accounts
Computer System
Telephone Calls
Collection Calls
Debt Repayment
Due Balances
Medicaid

Student Loans
Repayment Schedules
A/R
Federal Laws
Process Payments
Customer Inquiries
Hippa
State Laws
Overdue Payments
Payment Options

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write debt collector experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great debt collector resumes:

Work history example #1

Collection Agent

GC Services Limited Partnership

Adhered to FDCPA/Federal/State/City Laws/Provisions while in the workplace.
Maintained Call Volume Stability while keeping constant communication with managers & updating HQ of call center productivity.
Adhered to FDCPA / Federal / State / City laws / provions.
Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
Developed many different aspects of communication that helped me become one of the best collectors within GC Services.

Work history example #2

Collection Agent

US Postal Service

Worked with Customers over the phone to fix problems with their Phone, television and internet.
Developed strong vendor relationships while securing collection of a commercial portfolio totaling $35M monthly.
Worked with the Windows Registry when troubleshooting certain problems.
Worked with A/R & clients to resolve issues to receive timely payment.
Provided sales training to different teams throughout the call center.

Work history example #3

Debt Collector

JPMorgan Chase

Provided Homeowners with mortgage information within the FDCPA guidelines in order to collect on delinquent mortgage accounts.
Participated in team huddles to share daily communications and knowledge based on prior experiences.
Stayed in compliance with all Fair Debt Collection Practices Act (FDCPA) rules and regulations.
Performed work in escrow accounts, escrow analysis, modifications, foreclosure and short sale process.
Followed FDCPA procedures o Completed the two week training and testing on the rules and regulations of the FDCPA.

Work history example #4

Collection Agent

Van Ru Credit

Worked on a project and portfolio for major finance companies, using a clear communication plan, timeline and recovery goals.
Supervised a group of 12 collectors and ensuring that FDCPA rules and regulations were followed.
Exercised daily communication with team members on time-sensitive and controlled correspondence to ensure due dates are met.
Complied with Federal & State rules & regulations (including FDCPA) & procedures for collections.
Required to adhere to all FDCPA &CFPB laws.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from debt collector resumes:

High School Diploma

2009 - 2009

Bachelor's Degree in business

California State University - San Bernardino, San Bernardino, CA

2013 - 2016

Highlight your debt collector certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your debt collector resume:

Certified Medical Office Manager (CMOM)
Certified Management Accountant (CMA)
International Accredited Business Accountant (IABA)
Nationally Certified Medical Office Assistant (NCMOA)
Certified Professional Collector

Updated March 26, 2025

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