Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Debt collector skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Francisco Depusoir
Debt collector example skills
Below we've compiled a list of the most critical debt collector skills. We ranked the top skills for debt collectors based on the percentage of resumes they appeared on. For example, 9.5% of debt collector resumes contained customer service as a skill. Continue reading to find out what skills a debt collector needs to be successful in the workplace.

15 debt collector skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how debt collectors use customer service:
  • Exemplified the second-to-none customer service delivery for which Bank of America is nationally renowned in all interactions with customers.
  • Processed credit card and check payments, performed excellent telecommunication and customer service skills, entered information into database

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how debt collectors use outbound calls:
  • Unscripted inbound and outbound calls require significant adaptation as each customer situation is different.
  • Managed inbound and outbound calls to customers regarding current and outdated account activity.

3. Payment Arrangements

Here's how debt collectors use payment arrangements:
  • Contacted customers to secure payments for various companies and hospitals, negotiated payment arrangements and processed payments.
  • Assimilated deadline-driven data from various reports and followed up with consumers as needed regarding previous payment arrangements.

4. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how debt collectors use delinquent accounts:
  • Paged delinquent accounts of impending disconnection of paging services to include negotiating payment arrangement or completing disconnection of past due accounts.
  • Locate and efficiently communicate delinquent accounts by phone, requiring superior negotiation and dispute resolution skills to reconcile customer accounts.

5. Credit Card Payments

Here's how debt collectors use credit card payments:
  • Obtained credit card payments by notifying customers of delinquent status and developing solutions to collect payments while documenting actions.
  • Processed checking account and credit card payments electronically

6. FDCPA

Here's how debt collectors use fdcpa:
  • Maximized filing and procedural efficiency by collaboratively implementing FDCPA regulations, filing system and procedures.
  • Call center associate FDCPA regulation Provide returning value to our credit driven economy

Choose from 10+ customizable debt collector resume templates

Build a professional debt collector resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your debt collector resume.

7. Debt Collection

Here's how debt collectors use debt collection:
  • Negotiated debt collection agreements with customers through strong customer relationships and detailed follow-up.
  • Maintain professional and technical knowledge by reviewing various financial and debt collection procedures.

8. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how debt collectors use collection efforts:
  • Maintain client information regarding financial status of customers and status of collection efforts.
  • Recorded information about financial statuses of clients/debtors and statuses of collection efforts.

9. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how debt collectors use past due accounts:
  • Managed past due accounts* Advised customers on alternative payment plans* Created re-payment schedules* Maintained customer loyalty
  • Submitted collection recovery/recommendation report to Credit Manager on past due accounts.

10. Inbound Calls

Here's how debt collectors use inbound calls:
  • Answered all inbound calls making sure Scripts and Disclosures were given to Debtor's according to the Office Policy and Procedures.
  • Call Center; Outbound/Inbound calls to borrowers to set up payment arrangement to satisfy delinquent status on financial aid loans.

11. Overdue Accounts

Here's how debt collectors use overdue accounts:
  • Located and monitored overdue accounts using computers Recorded and updated information about the financial status to credit bureau's.
  • Monitored overdue accounts using computers and a variety of automated systems, in order to notify debtors of delinquent balance

12. HIPAA

Here's how debt collectors use hipaa:
  • Handled all incoming calls, faxed information, and collected all signatures required for HIPAA and Patient Rights.
  • Explained services and charges to debtor following HIPAA guidelines.

13. Customer Accounts

Here's how debt collectors use customer accounts:
  • Prepared various Microsoft Excel spreadsheets daily; prepared various accounting reports for numerous projects regarding customer accounts.
  • Communicate and follow up effectively with other departments regarding customer accounts on timely basis.

14. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how debt collectors use patient accounts:
  • Performed insurance / billing clerical duties, including review and verification of patient account information against insurance program specifications.
  • Maintained composure when dealing with difficult situations or conflicts in patient account payment resolution.

15. Computer System

Here's how debt collectors use computer system:
  • Highlighted relevant payment data on invoice for entry into computer system and distributed invoice copies according to departmental procedures.
  • Enter data into computer system to constantly keep other departments updated with accurate information.
top-skills

What skills help Debt Collectors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What hard/technical skills are most important for debt collectors?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Basic knowledge of Generally Accepted Accounting Principles (GAAP)
-Experience with business intelligence software.
-Independent research skills.
-Data management abilities.
-Preparation and understanding of financial statements.
Do you want to know more?
Read more about what experts have to say about debt collector

List of debt collector skills to add to your resume

Debt collector skills

The most important skills for a debt collector resume and required skills for a debt collector to have include:

  • Customer Service
  • Outbound Calls
  • Payment Arrangements
  • Delinquent Accounts
  • Credit Card Payments
  • FDCPA
  • Debt Collection
  • Collection Efforts
  • Past Due Accounts
  • Inbound Calls
  • Overdue Accounts
  • HIPAA
  • Customer Accounts
  • Patient Accounts
  • Computer System
  • Telephone Calls
  • Collection Calls
  • Debt Repayment
  • Due Balances
  • Medicaid
  • Student Loans
  • Repayment Schedules
  • A/R
  • Federal Laws
  • Process Payments
  • Customer Inquiries
  • Hippa
  • State Laws
  • Overdue Payments
  • Payment Options
  • Insurance Claims
  • Background Checks
  • Credit Reports
  • Address Changes
  • Party Collections
  • Damage Claims
  • Medical Bills
  • Equities
  • Credit Contracts
  • Strong Negotiation
  • Dialer System
  • Legal Action
  • Cash Application
  • Accurint
  • Credit Extensions
  • Overdue Bills
  • Collection Accounts
  • Past Due Bills
  • Credit Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs