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Become A Decision Support Analyst

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Working As A Decision Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,000

    Average Salary

What Does A Decision Support Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Decision Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Decision Support Analyst Career Paths

Decision Support Analyst
Senior Finance Analyst Finance Manager
Controller
9 Yearsyrs
Senior Finance Analyst Accounting Manager
Finance Manager
7 Yearsyrs
Senior Finance Analyst Manager Project Manager
Senior Project Manager
11 Yearsyrs
Consultant Manager
Senior Manager
9 Yearsyrs
Consultant General Manager Operations Director
Operations Vice President
11 Yearsyrs
Consultant Manager Office Manager
Business Manager
6 Yearsyrs
Senior Accountant Accounting Supervisor
Accounting Manager
7 Yearsyrs
Senior Accountant Office Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Senior Accountant Office Manager Project Manager
Information Technology Director
10 Yearsyrs
Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Controller Operations Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Controller Operations Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Controller Director Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Senior Business Analyst Information Technology Project Manager Information Technology Director
Chief Technology Officer
11 Yearsyrs
Senior Business Analyst Senior Consultant Account Manager
Development Manager
8 Yearsyrs
Senior Business Analyst Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Accounting Manager Service Manager Service Delivery Manager
Delivery Manager
7 Yearsyrs
Accounting Manager Payroll Manager
Implementation Manager
8 Yearsyrs
Support Manager Help Desk Manager
Incident Manager
9 Yearsyrs
Senior Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
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Do you work as a Decision Support Analyst?

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Do you work as a Decision Support Analyst?

Average Yearly Salary
$77,000
Show Salaries
$50,000
Min 10%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$117,000
Max 90%
Best Paying Company
Facebook
Highest Paying City
San Francisco, CA
Highest Paying State
Alaska
Avg Experience Level
3.2 years
How much does a Decision Support Analyst make at top companies?
The national average salary for a Decision Support Analyst in the United States is $77,483 per year or $37 per hour. Those in the bottom 10 percent make under $51,000 a year, and the top 10 percent make over $117,000.

Real Decision Support Analyst Salaries

Job Title Company Location Start Date Salary
Decision Support Analyst Google Inc. Mountain View, CA Apr 25, 2011 $135,000
Decision Support Engineering Analyst Google Inc. Mountain View, CA Aug 01, 2011 $127,000
Senior Decision Support Analyst Bed Bath and Beyond Inc. Union, NJ Jan 28, 2016 $126,690
Decision Support Analyst Facebook, Inc. Palo Alto, CA Jan 03, 2011 $125,000
Senior Decision Support Analyst Bed Bath & Beyond Inc. Union, NJ May 28, 2015 $120,000
Senior Decision Support Analyst Bed Bath and Beyond, Inc. Union, NJ Jan 28, 2013 $120,000
Decision Support Data Analyst Facebook, Inc. Menlo Park, CA Aug 18, 2014 $120,000
SR. Strategic Decision Support Analyst (PAM) Electronic Arts, Inc. Redwood City, CA Feb 09, 2016 $119,500
Decision Support Analyst Electronic Arts, Inc. Redwood City, CA Sep 09, 2013 $115,000
Decision Support Analyst Chevron Corporation Moon, PA Mar 14, 2015 $113,800
Decision Support Data Analyst Facebook, Inc. Menlo Park, CA Jul 30, 2014 $110,000
Business Decision Support Analyst Air Products and Chemicals, Inc. Allentown, PA Sep 23, 2012 $108,914
Decision Support Engineering Analyst Google Inc. San Francisco, CA Oct 01, 2011 $105,000
Lead Business Decision Support Analyst Air Products and Chemicals, Inc. Allentown, PA Sep 22, 2015 $82,659 -
$139,100
SR. Decision Support Analyst University of Miami-Miller School of Medicine Miami, FL Jun 02, 2014 $82,243
Decision Support Analyst Clopay Corporation Mason, OH Feb 15, 2016 $81,744 -
$99,388
Senior Decision Support Analyst Highmark Health Pittsburgh, PA Aug 15, 2016 $81,044
Senior Decision Support Analyst Acxiom Corporation Detroit, MI Jan 26, 2016 $80,163 -
$93,642
Decision Support Technical Analyst Intone Networks Inc. Sacramento, CA May 18, 2016 $80,000
Senior Decision Support Analyst Health and Hospital Corporation of Marion County Indianapolis, IN Jan 08, 2016 $80,000 -
$100,000
Supply Chain Decision Support Analyst Autozone, Inc. Memphis, TN Jul 09, 2016 $65,000
Decision Support Analyst Greenpeace, Inc. Washington, DC Jan 09, 2016 $64,391
Decision Support Analyst Greenpeace, Inc. Washington, DC Jan 10, 2016 $64,391
SR Decision Support Data Analyst/Programmer Indiana University Bloomington, IN Aug 01, 2012 $64,000
Decision Support Analyst Good Samaritan Hospital Los Angeles, CA Sep 13, 2013 $64,000
Decision Support Analyst Delivery Acxiom Corporation Detroit, MI Feb 17, 2012 $63,000
Decision Support Solutions Analyst Acxiom Corporation Conway, AR May 23, 2011 $63,000

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Top Skills for A Decision Support Analyst

  1. Financial Statements
  2. Decision Support System
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Developed statistic capturing and reporting process used for cost accounting and department financial statements.
  • Performed consultation and training sessions to Decision Support System users from other hospital departments.
  • Manage Society for Thoracic Surgeons (STS) Database for General Thoracic and Cardiovascular Surgery
  • Utilized Microsoft SQL Server to produce distinctive data models that allows customers to query records based on user defined parameters.
  • Supported all management staff at Sycamore Shoals Hospital in providing data analysis for decision making.

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Top 10 Best States for Decision Support Analysts

  1. Alaska
  2. Colorado
  3. Massachusetts
  4. Minnesota
  5. District of Columbia
  6. Washington
  7. Oregon
  8. Delaware
  9. California
  10. Connecticut
  • (32 jobs)
  • (568 jobs)
  • (878 jobs)
  • (526 jobs)
  • (674 jobs)
  • (477 jobs)
  • (240 jobs)
  • (127 jobs)
  • (3,031 jobs)
  • (300 jobs)

Decision Support Analyst Demographics

Gender

Female

46.1%

Male

43.1%

Unknown

10.7%
Ethnicity

White

61.5%

Hispanic or Latino

12.1%

Black or African American

11.7%

Asian

10.4%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

60.0%

Portuguese

5.0%

Chinese

5.0%

French

5.0%

Russian

5.0%

Tagalog

5.0%

Mandarin

5.0%

Korean

5.0%

Italian

5.0%
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Decision Support Analyst Education

Schools

University of Phoenix

14.6%

University of Central Arkansas

8.5%

University of Arkansas at Little Rock

7.7%

University of North Texas

6.9%

University of Washington

5.4%

University of South Florida

4.6%

Arizona State University

4.6%

Webster University

4.6%

Pennsylvania State University

4.6%

John Carroll University

4.6%

Regis University

3.8%

University of Colorado at Boulder

3.8%

Texas A&M University

3.8%

University of Florida

3.8%

University of Rochester

3.1%

University of Tennessee - Knoxville

3.1%

Villanova University

3.1%

University of North Carolina at Greensboro

3.1%

Pace University - New York

3.1%

Auburn University

3.1%
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Majors

Business

30.4%

Accounting

14.5%

Finance

10.9%

Computer Information Systems

6.4%

Computer Science

5.8%

Health Care Administration

5.0%

Management

4.2%

Management Information Systems

3.1%

Information Systems

3.0%

Nursing

2.2%

Economics

2.0%

Mathematics

2.0%

Public Health

1.9%

Information Technology

1.9%

Marketing

1.4%

Management Science

1.2%

Project Management

1.2%

Industrial Engineering

1.1%

Psychology

0.9%

Human Resources Management

0.9%
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Degrees

Masters

43.2%

Bachelors

40.6%

Other

7.6%

Certificate

3.8%

Associate

2.8%

Doctorate

1.8%

Diploma

0.3%
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