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The differences between decision support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a decision support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $81,227 average annual salary of a decision support analyst.
The top three skills for a decision support analyst include data analysis, SAS and tableau. The most important skills for a support lead are customer service, cash management, and POS.
| Decision Support Analyst | Support Lead | |
| Yearly salary | $81,227 | $86,816 |
| Hourly rate | $39.05 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 96,068 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A decision support analyst is a support staff who perform a variety of specialized analyses such as financial analyses and cost-benefit analyses. Your duties typically include documenting analytical findings, designing and developing data reporting systems tailored for business operations, and providing team members with processed data as needed. Additionally, you will be responsible for managing data integrity and accuracy, diagnosing and troubleshooting system errors, and providing recommendations for improvements of the decision support systems. You are also expected to train other team members on how to use the system.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Decision support analysts and support leads have different pay scales, as shown below.
| Decision Support Analyst | Support Lead | |
| Average salary | $81,227 | $86,816 |
| Salary range | Between $58,000 And $112,000 | Between $63,000 And $118,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Meta | Apple |
| Best paying industry | Manufacturing | - |
There are a few differences between a decision support analyst and a support lead in terms of educational background:
| Decision Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between decision support analysts' and support leads' demographics:
| Decision Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 49.1% Female, 50.9% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 13.9% Asian, 12.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |