Delaware Guidance Services jobs - 39 jobs

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. Essential functions: Caring Contacts and Crisis Reconnects Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk. Make supportive outreach to discharged clients at designated intervals post-treatment. Client Engagement and Follow-Up Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support. Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up. Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness. System Engagement and Resource Coordination Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services. Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange. Assist in scheduling follow-up appointments or connecting families with ongoing mental health support. Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively. Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner. Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc. Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support. Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations. Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources. Competencies/ Capabilities: Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions. Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders. Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations. Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information. Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: schools, client homes, community agencies, etc. Minimum qualifications: Bachelor's degree in Social Work, Psychology, Sociology, or related field. Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs. Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families. Preferred qualifications: Advanced degree in a related field Experience working in a 24/7 crisis response program Bilingual (Spanish-English) language skills are a plus EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 10am-6pm

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Youth Peer Support Specialist will provide peer mentoring services, include peer counseling, mentoring, support, and advocacy according to the needs, interests and perspectives of youth receiving services from the Mobile Response and Stabilization Services (MRSS) program due to an identified crisis. The ultimate goal of peer mentoring is to engage the youth in the support available, advocate for the needs of the youth, and assist in transitioning into other support services that may be needed in the community. The focus of the Youth Peer Support Specialist is to support the youth during the risk assessment that occurs when a request is made to the MRSS program and to provide ongoing mentoring while the MRSS case is open. The Youth Peer Support Specialist will work closely with the MRSS crisis clinician to help the youth achieve their goals and find stability in the community. In addition, the incumbent is responsible for documentation of mentoring services provided from intake through discharge. This position is available due to grant funding that will end on September 30, 2025. Essential functions: Risk Assessment Mentoring Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with children, families, and stakeholders Use critical thinking and risk management skills when connecting with youth during mentoring Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in providing support for youth in crisis Case Management Provide individual peer support and counseling Share lived experience related to recovery, when appropriate Conduct routine home visits Communicate with and provide appropriate documentation to the DPBHS team, as needed Communicate with appropriate stakeholders to maintain a systems-based approach to assisting with the youth's stabilization Maintain complete, accurate, and timely documentation General Responsibilities Uphold professional standards of peer mentoring and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes or Wilmington Travel required: Travel to locations where the client resides or is located Minimum qualification: Lived experience as a youth who experienced support due to behavioral health needs Young Adult ages 18-24 years old High School Diploma or Equivalent Valid driver's license and satisfactory driving record EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Free Professional Development Opportunities Position Highlights: Flexible / Hybrid work environment (Partial telecommuting available) Flexible Schedule- minimum of 5 hours per week Ability to work with children through a mission driven organization Summary/objective The Outpatient Therapist is responsible for providing clinical behavioral health services at a designated DGS location. Essential Functions: Clinical Provide evaluative, diagnostic, and psychotherapeutic services to children, adolescents, adults, and their families Conceptualize course of treatment inclusive of appropriate modalities, interventions, frequency and duration of clinical services Assess clients needs and risks by utilizing crisis intervention skills and/or services Apply knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Demonstrate comprehensive skills in providing evaluation, diagnosis, and therapeutic services to build resilience in children, adolescents, adults, and families Participates in interagency committees, community task forces, and advocacy special interest groups Provides clinical supervision for Masters program interns and staff members as assigned Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, make appropriate referrals, and consult with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Complete required documentation for clinical records within established timeframes. Participates in scheduled supervision with the direct People Leader Maintains active status licensure with respective State of Delaware Division of Professional Regulation General Interpersonal skills/relationships/teamwork Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Performs other duties that support the mission of the organization Competencies/ Capabilities: Knowledge and application of therapeutic interventions Clinical Judgment/decision making/problem solving Effective Practice Management Adaptability/continuous improvement Written & oral communication Supervisory responsibilities: None Work environment: Office and/or community settings as assigned, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds at times Travel required: Occasional travel to various sites and/or community partners Required Qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. Possess Delaware Clinical Licensure (social work, psychology, counseling) Minimum of two years of relevant full-time post graduate experience Preferred Qualifications: Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks or responsibilities that are required of the employee for this job. Activities, tasks or responsibilities may change at any time with or without notice.

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Under the supervision of the Crisis Program Manager, the MRSS Crisis Supervisor plans, directs and coordinates activities of MRSS (Crisis Intervention/Prevention) to ensure that clinically appropriate goals and procedures are accomplished in accordance with risk factors, time limitations, funding requirements, and JCAHO and licensing regulations. DUTIES & RESPONSIBILITIES: Demonstrates knowledge of individual growth and development. Demonstrates knowledge of family and community systems. Responsible for managing a clinically appropriate 24/7 crisis program for children. Develops and maintains procedures/policies for daily operations: mobilization of crisis workers to hospitals, schools, homes and other community agencies in order to provide risk assessments and appropriate referrals to insure the safety of the child. Develops procedures to enable crisis workers to access supervision on a daily basis to resolve difficulties in clinical assessments and crisis situations. Provides daily crisis case management and assigning of cases on an as need basis. Monitors daily crisis interventions and risk factors for individual cases. Responsible for making the final decision to hospitalize or to place a child in a crisis bed. Facilitate ongoing crisis training to encourage growth among crisis counselors. Provide on-site field assistance to crisis counselors as needed. Implement and coordinate ongoing group and individual supervision for the crisis counselors paying attention to licensing requirements and employee career development. Work closely with the community mental health providers, law enforcement departments, State of Delaware hospitals and Prevention and Behavioral Health Services to facilitate appropriate services for children and their families. Develop and maintain ongoing procedures to manage crisis situations ranging from decompensation of the mentally ill, drug/alcohol problems, suicidal/homicidal ideation, family conflict, physical and sexual abuse, etc. Participate in one week a month on-call rotation for supervisory consultation with crisis clinicians who are assessing clients in the community Uphold professional standards of treatment and the mission of Delaware Guidance Services in imparting services to children and their families. Maintain a quality code of conduct, ethics and professionalism as demonstrated in the MRSS Program Manual. Impart clinical knowledge and expertise in a manner congruent with providing goal-directed and team-oriented services towards children. Communicate effectively and professionally with all customers, including children, parents, Department of Prevention and Behavioral Health Services and other state and county agencies. Maintain crisis services to children and families in compliance with requirements published in the Department of Prevention and Behavioral Health Services Manual. ADMINISTRATIVE RESPONSIBILITIES : Responsible for coordinating and maintaining proper documentation of all incoming assessments from crisis evaluation. Verify that risk factors are addressed and all notations are precise and accurate. Establish and maintain outcome measures. Responsible for assigning and scheduling crisis counselors to specific shifts and maintain a sense of stability on those shifts. Attend individual meetings with the MRSS Program Manager and management team meetings. Responsible for weekly crisis program updates to the MRSSS Program Manager. Participate in the interview process of potential candidates for the crisis program. Responsible for evaluating crisis counselors' progress within the program and updating the MRSS Program Manager with staff concerns. Facilitate training for newly hired crisis counselors. Responsible for the coordination of cases and policies with the Department of Prevention and Behavioral Health Services. Ensure staff knowledge of and compliance with appropriate licensing, contractual and other standards impacting daily operations. Other duties as assigned. Supervisory responsibilities: Clinical and administrative Supervision of assigned staff Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer, may be requested to lift up to 15 pounds at times Travel required: Between sites as needed for supervision, meetings, etc. Minimum qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist Possess Delaware Clinical Licensure (social work, psychology, counseling) Minimum of 3 years post licensure clinical experience preferably within an evidenced-based or evidenced-informed child and family interventions Minimum of 2 years post graduate supervisory experience preferably within an evidenced-based or evidenced-informed child and family interventions Valid driver's license and satisfactory driving record Preferred qualifications: 3 or more continuing education credits in clinical supervision within last year Multilingual EEO:Delaware Guidance Services is an Equal Opportunity Employer, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary/objective Under the supervision of the Chief Clinical Officer, the Crisis Program Senior Manager is responsible for administering the programmatic operations, including project/program development, contract and fee management, overall crisis staff supervision, program monitoring and reporting, and the development of new program opportunities. Additionally, is responsible for promoting the mission and providing vision, as well as dictating the future of the crisis program. The incumbent is responsible for ensuring the operations of the 24/7 Crisis Call Center, Mobile Youth Crisis Response Program, and Crisis Bed Stabilization Program (CBSP) remain operational at all times to serve high risk populations with concerns for safety. The incumbent is responsible for rapid responses and decision making related to high-risk situations involving children and youth. Essential functions: Program Administration Provides direct supervision of Crisis Clinical Coordinators and Call Center Supervisor to ensure crisis services are provided with clinical integrity that keeps safety, risk factors, and best practices in 24/7 crisis intervention at the forefront of all decisions made and services provided. Ensure program policies, procedures and expectations are met. Provides direct supervision of Crisis Bed Stabilization Coordinator/Therapist to ensure Crisis Bed Stabilization Program is operational at all times to ensure safety of clients, minimize risk factors and provide care integrity. Ensure program policies, procedures and expectations are met. Engages in planning and program conception, including the development of other 24/7 and risk preventative services that keep children and families in the community safe Implements, supports, and oversees the high-intensity services provided in subprograms that are established under the umbrella of crisis services. These programs consist of services that support youth at high to moderate risk for suicide, harm to others, significant instability following a traumatic event, or at risk of being removed from their home environment due to behavioral dynamics. All subprograms also require quick decision-making and turn-around time for services rendered. Coordinates expedited community crisis responses as needed due to emergency traumatic/loss events that occur impacting youth in Delaware. Maintains monthly data and complete monthly and quarterly reporting documentation about statewide crisis services and subprograms. Oversees the case management and clinical documentation processes with Clinical Coordinators to establish procedures, ensuring rapid completion of crisis documentation, monitor chart completeness and case confidentiality. Collaborates with community partners to address needs or concerns related to crisis intervention services. Community partners include schools, emergency departments, psychiatric inpatient facilities, pediatric offices, police departments, youth mental health service programs, etc. Ensures program compliance with agency and accreditation standards. Ensures that all contract goals and objectives pertinent to the program are met. Establishes and maintains processes of effective recruitment of personnel. Clinical Oversight Provides direct supervision and clinical oversight of documentation of crisis clinicians, subprogram clinicians, and call center clinicians as needed when direct supervisors are unavailable or for licensure purposes. Provide direct supervision of Crisis Clinical Coordinators and Crisis Bed Stabilization Coordinator/Therapist and assist them in development of leadership and clinical supervisory skills. Intervenes daily in complex situations that require additional clinical judgement to determine a path forward to keep children and others safe. Participates in Clinical On-Call Supervisor Rotation Provides training related to best practices in youth suicide prevention, intervention, and postvention. General Responsibilities Participates in professional development and learning activities related to best practices in crisis services, risk prevention, suicide prevention, clinical supervision, and other clinically relevant training. Adheres to professional code of ethics and conduct. Maintains flexibility to meet the needs of a 24/7 crisis program. Communicates effectively and professionally with all stakeholders. Demonstrates continuous commitment to DGS' core values. Competencies/ Capabilities: Diagnostic & psychotherapeutic services related to crisis intervention Psychological intervention techniques Risk assessment, suicide prevention and intervention, and best practices in crisis intervention services Treatment services authorizations & documentation. Process design and improvement. Employee management/leadership to include team building and conflict management Adaptability/continuous improvement Supervisory responsibilities: Crisis Clinical Coordinators, Crisis Bed Coordinator/Therapist, Call Center Supervisor Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: Between sites as needed for supervision, meetings, etc. Minimum qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. Possess Delaware Clinical Licensure (social work, psychology, counseling) Minimum of 7 years post licensure clinical experience preferably within an evidenced- based or evidenced-informed child and family interventions program Minimum of 5 years post licensure supervisory experience Minimum of 5 years of education / training in suicide risk prevention and intervention Valid driver's license and satisfactory driving record Preferred qualifications: Approved Clinical Supervisor designation 12 hours Clinical Supervision training

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Summary/objective Under the supervision of the Lead Crisis Bed Shift Supervisor, the Mental Health Technician is responsible for providing a variety of direct client care duties and unit support functions to children and adolescents with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. Mental Health Technicians are dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of milieu and case management services provided from intake through discharge. Essential functions: Clinical Role in Crisis Bed Setting: Closely monitor clients and complete observation rounds using required safety protocols Implement a person-centered plan as identified, assist each individual in meeting the outcomes identified in the approved plan, and assure applicable supports are provided for each client Deliver solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts Create an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction Plan, prepare, and deliver group therapeutic activities for clients Use critical thinking and risk management skills when connecting with clients in Crisis Bed Understand warning signs and risk factors associated with suicide risk and risk of harm to others Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders Develop comprehensive skills providing support for children and youth in Crisis Bed Functional Role in Crisis Bed Setting: Obtain groceries and prepare meals following planned menu Support in areas of daily living (prompt clients for completion of personal care including hygiene and self-administration of medication) Provide a clean, safe environment and safe delivery of care Provide education support Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members Assume responsibility for professional development of self and contribute to and assist with the professional development of others Case Management: Assure electronic documentation and verbal shift reports are completed accurately and timely before the end of each shift General Responsibilities: Uphold professional standards of treatment and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Assure compliance with all policies and procedures and licensing regulations Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification Must successfully complete refresher trainings within the identified timeframes Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Crisis Intervention and Risk Assessment Supervisory responsibilities: None Work environment: Lewes, DE Physical Demands: This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner Frequent walking, standing, twisting, bending, squatting Proficient auditory and visual skills Travel required: Travel for specific tasks Minimum qualification: High School Diploma or Equivalent Valid driver's license and satisfactory driving record Must be at least 21 years of age or older Preferred qualification: Direct work experience leading groups, de-escalating behaviors, and managing multiple clinical diagnoses Experience working in an inpatient or residential/group home setting Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster yout Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Flexible / Hybrid work environment (community based) Ability to work with children and families through a mission driven organization Summary/objective Under the supervision of the Crisis Coordinator, the CARES Clinician will provide screening and assessment and intensive therapeutic intervention services to youth and families experiencing high intensity psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) while maintaining safety and implementing therapeutic treatment plans in a community-based setting. The incumbent is responsible for providing intensive, community-based therapeutic intervention as a bridge to other intensive services for approximately 90 days. In addition, the incumbent is responsible for therapeutic documentation of cases from intake through discharge. Essential functions: Intensive Therapeutic Intervention Maintain professional, trauma-informed, and empathetic interactions during communications with families and all stakeholders Use critical thinking and risk management skills when assessing and developing treatment goals that allows for stabilization and effective transition to alternative services at discharge Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in planning for safety and providing evaluations, diagnosis and therapeutic intervention services to children, adolescents, and their families. Plan and administer solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts. Case Management Communicate with and provide appropriate documentation to the DPBHS team Communicate with appropriate stakeholders to maintain a systems-based approach to stabilization/transition of clients in services Maintain complete, accurate, and timely documentation General Responsibilities Uphold professional standards of treatment and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Assessment and Intervention Skills Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes, Dover, and Wilmington Travel required: Travel to locations where the client resides or is located Minimum qualification: Master's degree from an accredited school in a Human Services field Valid driver's license and satisfactory driving record Preferred qualification: Education/Training in suicide risk prevention and intervention 2 years' experience in evidenced-based or evidenced-informed child and family interventions Prefer a master's degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist EEO: Delaware Guidance Services is an Equal Opportunity Employer; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Position Description: Summary/objective The Operations Support Coordinator (OSC) plays a vital role in supporting the daily operations of the Behavioral Health site. This position supervises Operations Support Specialists (OSS) and oversees key functions including intake and scheduling, front desk operations, medical records, payroll, and site coordination. The OSC serves as the designated backup to the Operations Manager, ensuring leadership continuity during absences or peak operational periods. The role emphasizes excellence in customer service, staff productivity, and compliance with organizational policies, while also managing building systems and fleet maintenance. Essential functions: Leadership and Operational Oversight Supervise OSS staff, including scheduling, task assignment, and performance monitoring. Serve as the professional backup to the Operations Manager, ensuring seamless leadership during absences or high-demand periods. Act as backup for OSS staff handling Medical Authorization (Med Auth) tasks. Assist with onboarding and training of new OSS staff. Monitor and report on site operational metrics (e.g., appointment volumes, no-show rates). Participate in site leadership meetings and contribute to operational planning. Oversee and support front desk operations at assigned sites Psychiatric Caseload Coordination Manage psychiatric caseload assignments and provider schedules to ensure timely access and efficient utilization. Oversee medical authorization (Med Auth) processes for psychiatric services, ensuring accuracy and prompt completion. Collaborate with clinical and administrative teams to resolve scheduling or documentation issues. Intake and Scheduling Conduct intake calls with prospective clients and referral sources. Schedule intake and follow-up appointments; manage waitlists and coordinate with clinical teams. Monitor therapist schedules to ensure optimal utilization. Greet and check in clients; verify demographics and insurance information. Collect co-pays and issue receipts; maintain accurate financial records. Print and prepare daily schedules; confirm appointments and follow up on missed visits. Maintain a welcoming and organized reception area. Medical Records Management Conduct chart audits and resolve documentation issues. Manage records lifecycle in accordance with policy and HIPAA guidelines. Respond to record requests and support audits. Ensure timely and accurate documentation for clinical and administrative Site and Fleet Maintenance Coordinate building maintenance, repairs, and upgrades in collaboration with Facilities. Oversee site fleet vehicles, including scheduling maintenance and reporting issues. Monitor and manage building keys and alarm systems, ensuring functionality and timely issue resolution. Payroll Administration Verify timesheets for accuracy and submit payroll data on time. Address discrepancies and communicate with staff as needed. Ensure confidentiality and compliance with payroll policies and labor laws. General Responsibilities Uphold professional standards of treatment and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Employee management/leadership & conflict management Influencing & negotiation Planning & organization/time management Initiative/drive, and self-starter Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork Judgment/decision making/problem solving Adaptability/continuous improvement/flexibility Commitment and willingness to professional growth and development Supervisory responsibilities: Operations Support Specialists Work environment: Office-based Physical demands: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Travel required: May require travel between sites Minimum qualifications: Bachelor's Degree with at least 2-year work experience in healthcare operations or administrative support. Familiarity with EMR systems, HIPAA compliance, and payroll procedures. Strong organizational, communication, and critical thinking skills. Ability to prioritize tasks and handle multiple assignments simultaneously Ability to maintain confidentiality Preferred qualifications: Medical records and medical scheduling experience 1 year of supervisory experience Bachelor's Degree EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. A flexible work environment is a plus allowing you the ability to make your own schedule with a minimum of 10 hours dedicated to DGS per week. About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Summary/objective The Intensive Community Services TSF Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavioral health support to clients and their families, assisting them in being able to step-down to a less intense level of care. Essential Functions: Clinical Attends and actively engages in weekly individual supervision and monthly group supervision Provide psychoeducation to children, adolescents, and their families; and collaborate with DPBHS and other area providers as needed Assess clients needs and risks by utilizing crisis intervention skills and/or services Apply knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Teach, practice and support ongoing skill building in the home, school and/or community to increase resilience in children, adolescents, and families Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, make appropriate referrals, and consult with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Complete required documentation for clinical records within established timeframes. Participates in scheduled supervision with the direct People Leader General Interpersonal skills/relationships/teamwork Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Hold a valid Driver's License Competencies/ Capabilities: Knowledge and application of behavioral interventions Clinical Judgment/decision making/problem solving Crisis intervention skills Effective Practice Management Adaptability/continuous improvement Supervisory responsibilities: None Work environment: Community settings as assigned, ability to utilize office locations as needed, partial telecommuting Physical demands: Prolonged periods of driving possible, sitting and working on a computer for documentation and possible telehealth May be requested to lift up to 15 pounds at times May need to engage in physical activities with clients as part of increasing their skill building in the community settings Travel required: Daily travel based on seeing clients in their homes and schools, taking them into the community, etc. Required Qualifications: Bachelor's Degree in Psychology, Social Work or a related field Provide a minimum of 10 hours of service per week Preferred Qualifications: Masters Preferred (in a license eligible degree) ABA Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks, or responsibilities that are required of the employee for this job. Activities, tasks, or responsibilities may change at any time with or without notice.

Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. A flexible work environment is a plus allowing you the ability to make your own schedule with a minimum of 10 hours dedicated to DGS per week. About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Summary/objective The Intensive Community Services Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavioral health support to clients and their families, assisting them in being able to step-down to a less intense level of care. Essential Functions: Clinical Attends and actively engages in weekly individual supervision and monthly group supervision Provide evaluative, diagnostic, and psychotherapeutic services to children, adolescents, and their families; and collaborate with DPBHS and other area providers as needed Conceptualize course of treatment inclusive of appropriate modalities, interventions, frequency and duration of clinical services Assess clients needs and risks by utilizing crisis intervention skills and/or services Apply knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Demonstrate comprehensive skills in providing evaluation, diagnosis, and therapeutic services to build resilience in children, adolescents, and families Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, make appropriate referrals, and consult with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Complete required documentation for clinical records within established timeframes. Participates in scheduled supervision with the direct People Leader General Interpersonal skills/relationships/teamwork Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Hold a valid Driver's License Competencies/ Capabilities: Knowledge and application of therapeutic interventions Clinical Judgment/decision making/problem solving Crisis intervention skills Effective Practice Management Adaptability/continuous improvement Supervisory responsibilities: None Work environment: Community settings as assigned, ability to utilize office locations as needed, partial telecommuting Physical demands: Prolonged periods of driving possible, sitting and working on a computer for documentation and possible telehealth May be requested to lift up to 15 pounds at times May need to engage in physical activities with clients as part of increasing their skill building in the community settings Travel required: Daily travel based on seeing clients in their homes and schools, taking them into the community, etc. Required Qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. Provide a minimum of 10 hours of service per week Eligible for and working toward clinical licensure in the State of Delaware Preferred Qualifications: Two years relevant full-time post graduate experience working with children and families Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks, or responsibilities that are required of the employee for this job. Activities, tasks, or responsibilities may change at any time with or without notice.

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Youth Peer Support Specialist will provide peer mentoring services, include peer counseling, mentoring, support, and advocacy according to the needs, interests and perspectives of youth receiving services from the Mobile Response and Stabilization Services (MRSS) program due to an identified crisis. The ultimate goal of peer mentoring is to engage the youth in the support available, advocate for the needs of the youth, and assist in transitioning into other support services that may be needed in the community. The focus of the Youth Peer Support Specialist is to support the youth during the risk assessment that occurs when a request is made to the MRSS program and to provide ongoing mentoring while the MRSS case is open. The Youth Peer Support Specialist will work closely with the MRSS crisis clinician to help the youth achieve their goals and find stability in the community. In addition, the incumbent is responsible for documentation of mentoring services provided from intake through discharge. This position is available due to grant funding that will end on September 30, 2025. Essential functions: Risk Assessment Mentoring Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with children, families, and stakeholders Use critical thinking and risk management skills when connecting with youth during mentoring Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in providing support for youth in crisis Case Management Provide individual peer support and counseling Share lived experience related to recovery, when appropriate Conduct routine home visits Communicate with and provide appropriate documentation to the DPBHS team, as needed Communicate with appropriate stakeholders to maintain a systems-based approach to assisting with the youth's stabilization Maintain complete, accurate, and timely documentation General Responsibilities Uphold professional standards of peer mentoring and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes or Wilmington Travel required: Travel to locations where the client resides or is located Minimum qualification: Lived experience as a youth who experienced support due to behavioral health needs Young Adult ages 18-24 years old High School Diploma or Equivalent Valid driver's license and satisfactory driving record EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Free Professional Development Opportunities Position Highlights: Flexible / Hybrid work environment (Partial telecommuting available) Flexible Schedule- minimum of 5 hours per week Ability to work with children through a mission driven organization Summary/objective The Outpatient Therapist is responsible for providing clinical behavioral health services at a designated DGS location. Essential Functions: Clinical Provide evaluative, diagnostic, and psychotherapeutic services to children, adolescents, adults, and their families Conceptualize course of treatment inclusive of appropriate modalities, interventions, frequency and duration of clinical services Assess clients needs and risks by utilizing crisis intervention skills and/or services Apply knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Demonstrate comprehensive skills in providing evaluation, diagnosis, and therapeutic services to build resilience in children, adolescents, adults, and families Participates in interagency committees, community task forces, and advocacy special interest groups Provides clinical supervision for Masters program interns and staff members as assigned Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, make appropriate referrals, and consult with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Complete required documentation for clinical records within established timeframes. Participates in scheduled supervision with the direct People Leader Maintains active status licensure with respective State of Delaware Division of Professional Regulation General Interpersonal skills/relationships/teamwork Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Performs other duties that support the mission of the organization Competencies/ Capabilities: Knowledge and application of therapeutic interventions Clinical Judgment/decision making/problem solving Effective Practice Management Adaptability/continuous improvement Written & oral communication Supervisory responsibilities: None Work environment: Office and/or community settings as assigned, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds at times Travel required: Occasional travel to various sites and/or community partners Required Qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. Possess Delaware Clinical Licensure (social work, psychology, counseling) Minimum of two years of relevant full-time post graduate experience Preferred Qualifications: Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks or responsibilities that are required of the employee for this job. Activities, tasks or responsibilities may change at any time with or without notice.

, generally working evenings and weekends About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements. Position Highlights: Additional On-Call rate of $50 Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Crisis Clinician will provide rapid response screening and assessment and counseling intervention services to youth and families experiencing urgent psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) while maintaining safety and implementing therapeutic treatment plans in a community-based setting. The incumbent is responsible for conducting risk assessments, consulting with appropriate supervisors or DPBHS workers to make decisions about level of care needed to maintain safety, and providing short-term, therapeutic crisis intervention services for up to 30 days. In addition, the incumbent is responsible for therapeutic documentation of cases from intake through discharge. Essential functions: Risk Assessment Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with families and all stakeholders Use critical thinking and risk management skills when assessing and making decisions about the least restrictive level of care Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in planning for safety and providing evaluations, diagnosis and therapeutic crisis intervention services to children, adolescents and their families. Case Management Provide therapeutic recommendation and referrals for children, adolescents, and their families referred for assessments and follow-up services Communicate with and provide appropriate documentation to the DPBHS team Communicate with appropriate stakeholders to maintain a systems-based approach to stabilization of crisis situations Maintain complete, accurate, and timely documentation Therapeutic Crisis Intervention Plan and administer solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts. General Responsibilities Uphold professional standards of treatment and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Participate in Clinician On-Call rotation Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Assessment and Intervention Skills Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes, Dover, or Newark, DE Travel required: Travel to locations where the client resides or is located Minimum qualification: Bachelor's degree from an accredited school in a Human Services field Valid driver's license and satisfactory driving record Preferred qualification: Master's degree from an accredited school in a Human Services field Education/Training in suicide risk prevention and intervention EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Available Shifts New Castle County- PRN 4p-12a (Sat/Sun), PRN 12a-8a (m-f) Kent County- PRN 4p-12a (Sat/Sun), PRN 12a-8a (m-f) Sussex County- PRN 4p-12a (Sat/Sun), PRN 12a-8a (m-f)

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance The Advanced Clinical Training Program (ACTP) Clinician is a Graduate level (Master's level) clinician responsible for providing clinical behavioral health services to children and families. Clinicians in this program further develop therapeutic skills, build core clinical competencies, and have the opportunity to practice these skills and competencies in a family-based child guidance setting. Clinicians provide therapeutic services under the direct supervision of a licensed clinician while earning their required hours toward licensure. Essential Functions : Clinical Attends and actively engages in core ACTP training sessions in accordance with ACTP onset date Provides evaluative, diagnostic, and psychotherapeutic services to children, adolescents, adults, and their families Conceptualizes course of treatment inclusive of appropriate modalities, interventions, frequency and duration of clinical services Assesses clients' needs and risks by utilizing crisis intervention skills and/or services Applies knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Demonstrates comprehensive skills in providing evaluation, diagnosis, and therapeutic services to build resilience in children, adolescents, adults, and families Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, makes appropriate referrals, and consults with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Completes required documentation for clinical records within established timeframes. Meets regularly with supervisor(s) General Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Competencies/ Capabilities: Knowledge and application of therapeutic interventions Excellent clinical Judgment, decision making, and problem solving Effective Practice Management Adaptability/continuous improvement Supervisory Responsibilities: None Work Environment: Office and/or community settings as assigned, partial telecommuting with approval Physical Demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds at times Travel Required: Occasional travel to various sites and/or community partners Required Qualifications: Master's Degree in a discipline eligible for licensing as a Clinical Social Worker, Professional Counselor of Mental Health, Marriage and Family Therapist , or Psychologist Eligible for clinical licensure in the State of Delaware Preferred Qualifications: Two years relevant full-time post graduate experience working with children and families Bilingual EEO: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Delaware Guidance Services is an Equal Opportunity Employer Other responsibilities: This job description is not designed to cover or contain a comprehensive listing of activities, tasks or responsibilities that are required of the employee for this job. Activities, tasks or responsibilities may change at any time with or without notice.

Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. A flexible work environment is a plus allowing you the ability to make your own schedule with a minimum of 10 hours dedicated to DGS per week. About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Summary/objective The Intensive Community Services Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavioral health support to clients and their families, assisting them in being able to step-down to a less intense level of care. Essential Functions: Clinical Attends and actively engages in weekly individual supervision and monthly group supervision Provide evaluative, diagnostic, and psychotherapeutic services to children, adolescents, and their families; and collaborate with DPBHS and other area providers as needed Conceptualize course of treatment inclusive of appropriate modalities, interventions, frequency and duration of clinical services Assess clients needs and risks by utilizing crisis intervention skills and/or services Apply knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Demonstrate comprehensive skills in providing evaluation, diagnosis, and therapeutic services to build resilience in children, adolescents, and families Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, make appropriate referrals, and consult with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Complete required documentation for clinical records within established timeframes. Participates in scheduled supervision with the direct People Leader General Interpersonal skills/relationships/teamwork Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Hold a valid Driver's License Competencies/ Capabilities: Knowledge and application of therapeutic interventions Clinical Judgment/decision making/problem solving Crisis intervention skills Effective Practice Management Adaptability/continuous improvement Supervisory responsibilities: None Work environment: Community settings as assigned, ability to utilize office locations as needed, partial telecommuting Physical demands: Prolonged periods of driving possible, sitting and working on a computer for documentation and possible telehealth May be requested to lift up to 15 pounds at times May need to engage in physical activities with clients as part of increasing their skill building in the community settings Travel required: Daily travel based on seeing clients in their homes and schools, taking them into the community, etc. Required Qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. Provide a minimum of 10 hours of service per week Eligible for and working toward clinical licensure in the State of Delaware Preferred Qualifications: Two years relevant full-time post graduate experience working with children and families Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks, or responsibilities that are required of the employee for this job. Activities, tasks, or responsibilities may change at any time with or without notice.

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. Essential functions: Caring Contacts and Crisis Reconnects Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk. Make supportive outreach to discharged clients at designated intervals post-treatment. Client Engagement and Follow-Up Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support. Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up. Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness. System Engagement and Resource Coordination Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services. Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange. Assist in scheduling follow-up appointments or connecting families with ongoing mental health support. Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively. Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner. Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc. Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support. Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations. Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources. Competencies/ Capabilities: Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions. Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders. Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations. Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information. Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: schools, client homes, community agencies, etc. Minimum qualifications: Bachelor's degree in Social Work, Psychology, Sociology, or related field. Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs. Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families. Preferred qualifications: Advanced degree in a related field Experience working in a 24/7 crisis response program Bilingual (Spanish-English) language skills are a plus EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Youth Peer Support Specialist will provide peer mentoring services, include peer counseling, mentoring, support, and advocacy according to the needs, interests and perspectives of youth receiving services from the Mobile Response and Stabilization Services (MRSS) program due to an identified crisis. The ultimate goal of peer mentoring is to engage the youth in the support available, advocate for the needs of the youth, and assist in transitioning into other support services that may be needed in the community. The focus of the Youth Peer Support Specialist is to support the youth during the risk assessment that occurs when a request is made to the MRSS program and to provide ongoing mentoring while the MRSS case is open. The Youth Peer Support Specialist will work closely with the MRSS crisis clinician to help the youth achieve their goals and find stability in the community. In addition, the incumbent is responsible for documentation of mentoring services provided from intake through discharge. This position is available due to grant funding that will end on September 30, 2025. Essential functions: Risk Assessment Mentoring Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with children, families, and stakeholders Use critical thinking and risk management skills when connecting with youth during mentoring Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in providing support for youth in crisis Case Management Provide individual peer support and counseling Share lived experience related to recovery, when appropriate Conduct routine home visits Communicate with and provide appropriate documentation to the DPBHS team, as needed Communicate with appropriate stakeholders to maintain a systems-based approach to assisting with the youth's stabilization Maintain complete, accurate, and timely documentation General Responsibilities Uphold professional standards of peer mentoring and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes or Wilmington Travel required: Travel to locations where the client resides or is located Minimum qualification: Lived experience as a youth who experienced support due to behavioral health needs Young Adult ages 18-24 years old High School Diploma or Equivalent Valid driver's license and satisfactory driving record EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

, generally working evenings and weekends Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements. Position Highlights: Additional On-Call rate of $50 Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Crisis Clinician will provide rapid response screening and assessment and counseling intervention services to youth and families experiencing urgent psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) while maintaining safety and implementing therapeutic treatment plans in a community-based setting. The incumbent is responsible for conducting risk assessments, consulting with appropriate supervisors or DPBHS workers to make decisions about level of care needed to maintain safety, and providing short-term, therapeutic crisis intervention services for up to 30 days. In addition, the incumbent is responsible for therapeutic documentation of cases from intake through discharge. Essential functions: Risk Assessment Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with families and all stakeholders Use critical thinking and risk management skills when assessing and making decisions about the least restrictive level of care Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in planning for safety and providing evaluations, diagnosis and therapeutic crisis intervention services to children, adolescents and their families. Case Management Provide therapeutic recommendation and referrals for children, adolescents, and their families referred for assessments and follow-up services Communicate with and provide appropriate documentation to the DPBHS team Communicate with appropriate stakeholders to maintain a systems-based approach to stabilization of crisis situations Maintain complete, accurate, and timely documentation Therapeutic Crisis Intervention Plan and administer solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts. General Responsibilities Uphold professional standards of treatment and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Participate in Clinician On-Call rotation Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Assessment and Intervention Skills Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes, Dover, or Newark, DE Travel required: Travel to locations where the client resides or is located Minimum qualification: Bachelor's degree from an accredited school in a Human Services field Valid driver's license and satisfactory driving record Preferred qualification: Master's degree from an accredited school in a Human Services field Education/Training in suicide risk prevention and intervention EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. A flexible work environment is a plus allowing you the ability to make your own schedule with a minimum of 10 hours dedicated to DGS per week. About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Summary/objective The Intensive Community Services Clinician is responsible for providing clinical behavioral health services in the community to DGS Clients. Therapists in this program will provide mental and behavioral health support to clients and their families, assisting them in being able to step-down to a less intense level of care. Essential Functions: Clinical Attends and actively engages in weekly individual supervision and monthly group supervision Provide evaluative, diagnostic, and psychotherapeutic services to children, adolescents, and their families; and collaborate with DPBHS and other area providers as needed Conceptualize course of treatment inclusive of appropriate modalities, interventions, frequency and duration of clinical services Assess clients needs and risks by utilizing crisis intervention skills and/or services Apply knowledge related to developmental factors, family and community systems in order to develop and implement treatment planning Maintains an assigned caseload in compliance with agency standards related to direct clinical care Demonstrate comprehensive skills in providing evaluation, diagnosis, and therapeutic services to build resilience in children, adolescents, and families Provides feedback and suggestions for program improvement Administrative & Clinical Documentation Engages and collaborates with community resources, make appropriate referrals, and consult with other agencies on behalf of clients Collaborates with school staff regarding behavioral health services for students Complete required documentation for clinical records within established timeframes. Participates in scheduled supervision with the direct People Leader General Interpersonal skills/relationships/teamwork Participates in relevant professional development and learning activities Adheres to professional code of ethics and conduct Communicates effectively and professionally with all stakeholders Demonstrates continuous commitment to DGS' core values Hold a valid Driver's License Competencies/ Capabilities: Knowledge and application of therapeutic interventions Clinical Judgment/decision making/problem solving Crisis intervention skills Effective Practice Management Adaptability/continuous improvement Supervisory responsibilities: None Work environment: Community settings as assigned, ability to utilize office locations as needed, partial telecommuting Physical demands: Prolonged periods of driving possible, sitting and working on a computer for documentation and possible telehealth May be requested to lift up to 15 pounds at times May need to engage in physical activities with clients as part of increasing their skill building in the community settings Travel required: Daily travel based on seeing clients in their homes and schools, taking them into the community, etc. Required Qualifications: Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. Provide a minimum of 10 hours of service per week Eligible for and working toward clinical licensure in the State of Delaware Preferred Qualifications: Two years relevant full-time post graduate experience working with children and families Bilingual EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks, or responsibilities that are required of the employee for this job. Activities, tasks, or responsibilities may change at any time with or without notice.