Delaware North CEO and leadership

Providing stewardship as Co-CEO to the privately-held, family-owned flagship Delaware North and its six operating companies.

Delaware North, one of the world’s leading hospitality and food service companies, has more than $3 billion in annual revenue and 60,000 associates on four continents. Operations include global sports stadia and arenas, worldwide airports, destination resorts, national and state parks, and gaming and entertainment venues.

Global technology executive with a passion to challenge conventional thinking and deliver exceptional results. Unique blend of success in both business and technology leadership roles to unite agendas, execute with speed, and drive growth. Specialties include digital business strategy, application of advanced analytics, and optimization of technology spend. Recognized for building and inspiring high performing teams, generating outcomes at scale, and operating in a heavily matrixed environment.

• Built coalition to define vision and execute on commercial digital transformation

• Incubate new capabilities through Artificial Intelligence, Machine Learning, and Natural Language (NLP)

• Delivered a B2C experience for B2B partners through a new digital commerce ecosystem

• Orchestrated the global data strategy for a life sciences company to fuel business growth

• Adapted to functional role with direct responsibility for all customer facing capabilities

• Leadership experience of “turn around” initiatives for mission critical IT environments

Leverage 25 years of Fortune 50 experience, with an industry focus on pharmaceutical (Merck), life sciences supply chain (AmerisourceBergen), and digital industrial (General Electric).

Todd Merry is chief marketing officer for Delaware North, a global leader in hospitality and food service. With more than $3 billion in annual revenue and 60,000 employees, it is one of the largest and most admired privately held companies in the world. In his position, Merry oversees Delaware North’s strategic global marketing efforts, spanning all of its operating companies and locations on three continents. One of Merry’s primary responsibilities is guiding the company’s customer-centric mission as Delaware North serves nearly a half-billion customers each year in locations such as TD Garden, Yosemite National Park, Kennedy Space Center Visitor Complex and other travel, sports and gaming destinations around the world. He also leads all sales and marketing efforts throughout the company’s global operations, while developing a strategy for effectively using the company’s customer data and technology to further its business objectives. Merry brings more than 20 years of business and marketing experience to Delaware North. Prior to joining the company in 2012, he was vice president of global marketing strategy and integrated programs for Unisys Corp. Merry has also served as vice president of customer insight and strategy for BJ’s Wholesale Club Inc., vice president and director for Digitas Inc. and strategy partner for Miller Bainbridge and Partners in London, England. Merry received a bachelor’s degree in classics and physics from Middlebury College and an MBA in international marketing from Boston University.

Stephen Harrington is a Chief Procurement Officer and SVP of Design & Construction, Culinary, Retail and Sustainability at Delaware North.

Heather Jacobs leads Delaware North’s global human resources strategy and function, including talent and organization development, compensation and benefits, employee and labor relations and human resources systems and services. She also leads the human resources partnership efforts throughout the company’s global operations.

Jack McNeill is a Chief Corporate Affairs Officer at Delaware North and Advisor to the Chairman at Boston Bruins and is based in Buffalo, New York. He studied at NUI Galway between 1990 and 1990 and Villanova University between 1987 and 1991.

Jim Houser is an Executive Vice President and COO at Delaware North.

Providing stewardship as Co-CEO to the privately-held, family-owned flagship Delaware North and its six operating companies.

Delaware North, one of the world’s leading hospitality and food service companies, has more than $3 billion in annual revenue and 60,000 associates on four continents. Operations include global sports stadia and arenas, worldwide airports, destination resorts, national and state parks, and gaming and entertainment venues.