Deli sales associate job description

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PRIMARY PURPOSE

Perform duties related to prepared foods and deli service counter to ensure department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level. Demonstrate a strong culture in support of Hannaford Strategy. Build customer relations and provide enthusiastic customer awareness.

DUTIES AND RESPONSIBILITIES

• Greet and assist customers with locating and selecting products.• Deliver outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.• Slice, cut, prepare, weigh and package products according to established standards and quality goals.• Preparing multiple orders simultaneously while maintaining customer service and quality standards.• Supporting and Assist Service Counter• Adhere to highest product quality standards to support our department strategy.• Achieve productivity standards as outlined in Management Planning.• Develop product knowledge in various areas of the department.• Perform all assigned cleaning functions in accordance with company policy.• Assist in training other associates and perform other functions as assigned.

QUALIFICATIONS

• Deli, restaurant or food service experience helpful but not required.• Effective communication, customer service, and selling skills.• Effective interpersonal skills and desire to work in a team environment.• Ability and willingness to learn multiple tasks and technical requirements of the job.• Ability to multi task and prioritize in a fast paced environment.• Must meet minimum age requirements.• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.• Pre-requisite to this job would be Deli Service Case Associate training.

Physical Requirements

• Lift up to 15 lbs. frequently and up to 40 lbs. occasionally.• Reach to shoulder lifting 20 lbs. frequently and overhead occasionally.• Push/pull 3-15 lbs. frequently and up to 40 lbs. occasionally.• Perform repetitive grasping, hand and arm motions while standing/walking the majority of the shift.• Meet volume activity standards established for the department.• Frequent bending, reaching, grasping, and lifting produce items at or above waist level.• Use hands to operate controls, feel objects and use tools to open boxes/cases or to prepare and clean produce.• Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food products.• Tolerate working in hot/cold temperatures for up to 20 minutes at a time

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 271410_external_USA-ME-South-Portland_1082022

1. Keeps deli service areas well stocked and appealing at all times to meet customer demands. Smiles and greets customers, makes suggestions, handles any customer's questions or requests, provides samples, resolves customer issues promptly and politely.

2. Ensures freshness and condition of merchandise in display cases along with proper prices and correct signs. Handles spoiled or damaged products or products close to expiration according to company procedures and standards.

3. Adheres to company recipes and safety policies when making pizzas, hoagies, cold salads and other various hot or cold food items. Follows human and food safety practices.

4. Slices meats and cheeses to meet customer preferences. Weighs and wraps sliced foods and applies sticker showing price and weight. Prepares ready to eat food such as chicken, pizzas, hoagies and sandwiches to individual order of customers. Prepares platters of sliced meats, cheeses and vegetable trays. May require safe use of knives/kitchen utensils.

5. May operate and be responsible for cash register operations in certain stores. Follows policies to ensure proper money handling to avoid cash overages or shortages.

6. Responsible for conditions in the department. Follows cleaning schedules and department sanitation guidelines to ensure that work areas, counters, display cases, etc. are well maintained and clean. Disposes of trash properly.

7. Assists deli manager control inventory through proper ordering. Minimize losses by returning products to refrigeration, properly handling products, keeping necessary logs and following company recipes. May help receive, unload and check incoming product. Reports shortages and overages to manager.

8. Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
9. May also be called upon to assist in other departments.

Job Qualifications

Education and Experience

High school diploma or general education degree (GED) preferred.

Knowledge and Skills

Must know how to properly and safely operate equipment utilized in moving merchandise. Must be 18 and trained in order to use most deli equipment including deli slicer. Ability to multi-task. Experience dealing with customers helpful.

Physical Requirements

Hearing (listening)

Sight and peripheral vision

Lifting up to 60 lbs

Communication (both verbal & written)

Standing for extended periods

Reaching, bending for extended periods