Delinquency counselor vs collections specialist

Differences between delinquency counselor and collections specialist duties and responsibilities

Delinquency counselor example responsibilities.

• Perform in-depth financial work-ups of members determining best-case scenarios and provide alternatives to members to avoid possible foreclosure.
• Comply with FDCPA and RFDCPA regulations.
• Analyze mortgagors for approval of HAMP or traditional modification.

Collections specialist example responsibilities.

• Manage university A/R processes and enforce tuition payment policy.
• Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
• Review denied Medicare and Maine Medicaid insurance claims for accuracy.
• Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
• Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
• Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.
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