Delivery assistant job description

You will accelerate our vision to be the center of growth for Small Businesses through designing, incubating, and scaling services operating models across SBSEG's ecosystem of services offerings starting with our QuickBooks Live Bookkeeping service as well as our Payroll full service experience including designing appropriate labor model structures to meet customer expectations, ensuring no service delivery dead-ends through our digital and assisted channels so we can intelligently connect people to experts at the right time at the right moments of truth, creating service recovery interventions and deriving service level requirements and attainment standards.
What you'll bring

+ A passion for delighting customers through innovative services experiences is the central theme of this role. We are looking for a customer obsessed proven leader with at least 10+ years of experience in a services-based industry or SaaS organization, with 5+ years in a leadership role influencing customer experience management in Customer Success, Product marketing or similar functions.

+ Experience leading consumer facing programs that focus on delivering measurable business outcomes and value. Has driven organizations through rapid growth and understand the criticality of operational excellence.

+ Exceptional ability to mobilize and energize complex cross-org and cross-functional teams to implement creative, innovative, best in class data driven tech led solutions.

+ Create an environment of innovation and continuous improvement to re-imagine how we deliver the customer and expert experiences with technology powered human enabled solutions.

+ Organizationally savvy, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means across org boundaries.

+ Must exhibit strong people leadership... the ability to inspire an organization to deliver awesome experiences.

+ Talent steward with a proven history of hiring, managing and developing high performing teams.

+ Must possess demonstrated experience in developing clear compelling business cases that support ruthless prioritization of work.

How you will lead

In a services world, the expert IS the experience, and the service delivery experience IS the offering. Ensuring we are operationally excellent and efficient between the expert experience and workforce operations is the key to accelerating product market fit and delivering value with speed to benefit. Your team will also be accountable for defining and deriving staffing requirements including the right expert profile and matching the skills needed relative to the offering, ensuring the right training and investments are in place to deliver unparalleled quality of service and to achieve our 1- and 3-year growth targets with favorable unit economics.

You will also lead the discovery and incubation of operating models for new advisory and value-added services as a core part of our Customer Success strategy. The outcomes of your team will be to deliver end-to-end cohesive assisted experiences with consistent unparalleled quality of service in partnership with your cross functional enabling partners including ICS Workforce Operations, ICS Expert Network, Services Analytics, Design, VEP Product Management and Process Engineering to ensure we are consistently delivering value for customers.

Your team will be measured by the successful scaling of service delivery strategies for new services engagement models as measured by tNPS, PRS, NPS, Retention, LTV, Resolution, Conversion, Abandon Rate, CPHC Reduction... all relative to best alternative. Your focus will be to define what can be versus expanding or replicating what is already in play. If you have a passion for disruption and a track record of success developing and launching technology products for consumers, we'd like to hear from you!

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Schwieters Companies is seeking to add a FT 2nd Shift Material Delivery Assistant in our Millwork department.

If you are a person who likes going to different locations in the metro area and getting a workout, this is the position for you!

Our material delivery assistants are passionate about their job and can see how their work benefits the growth of our company. Our delivery driver helpers value working hard, dedication, and teamwork.

What your day would look like:

Our material delivery assistants begin their day at 2:30 pm with their trucks pre-loaded from the previous day. On a busy day, our material delivery assistants can expect to help in the delivery of material to 6 - 10 different locations which can vary from commercial or residential new construction job sites. The products they unload from the trucks can range from cabinets, 6-8ft doors, wood trim that can range up to 30ft, and other misc. products. After the route is complete, the rest of the evening is spent loading the trucks for the next day deliveries. Our trucks are stored inside all season long. Cleanliness is very important to us which is why we clean and wash our trucks regularly.

In addition, you will:

• Ability to lift and carry material up to 100lbs into commercial or residential new construction buildings
• Ability to pass pre-employment drug screening and CRT physical

Qualifications we look for:

• Eligible to work in the U.S.
• Ability to pass pre-employment drug screening and CRT physical
• Must be 18 years of age or older

What we offer our employees:

• Compensation: $20+/hr. starting
• Hours: Monday thru Friday 2:30 p.m. to 11:00 p.m. (Hours may vary depending on business needs)
• Medical/Dental - Premiums are paid for by the company
• Vacation & Holiday pay
• 401k with a company match
• Life, Short Term Disability, Vision, Accident, and more!
• Paid weekly

About us

Schwieters Companies is a privately-owned, family company that supplies and installs interior finishes. We are committed to constantly improving our products and services and passing those improvements on to our customers. We understand that it takes months to find a customer and only seconds to lose one, so we hold ourselves to a standard of excellence.

We know that we wouldn't be successful without our incredible team that shares our values of safety, efficiency, impression, and relationships. Here at Schwieters, communication is at the heart of our business model which is why we aim to make sure that every employee is heard and feels valued. Additionally, we offer top compensation and excellent benefits.

Job Posted by ApplicantPro

• Starting Pay Rate: $ 20.00 per hour.
• Sign on Bonus: $1,500
• 4 Day Work Week. 3rd Shift - Typical dispatch between 10 pm and 12 am.
• Your schedule depends on the route your assigned Delivery Driver runs.
• Generous benefits such as medical, dental, and vision insurance and company-paid life insurance start on your 60th day.
• 401(k) with annual company match.
• Paid holidays, vacation time, educational assistance program, and more!
• McLane apparel is provided .

ABOUT THE JOB:

The Delivery Assistant is a physical, fast-paced position providing direct support to a McLane Delivery Driver. As a Delivery Assistant, you will not be driving the delivery truck. You will be bending, lifting, and walking daily. Like our Delivery Drivers, you also represent the face of our company to our customers. Great customer service skills are a plus!

• Unload trailer using a hand truck or 2-wheeled dolly.
• Place all delivery items in customer-designated food-safe storage areas.
• Assist the Driver's efforts to ensure accurate and on-time deliveries.
• Work safely to prevent injury to people and damage to products.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

At least 18 years of age.
Lift and move product and pallets which may weigh up to 75 pounds.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.